Flawless experience from my first phone call for an estimate for a new hot water heater to perfect…read moreand professional install. Kevin was a delight to have in our rental property and took care to avoid delicate and numerous technical equipment in a cramped area . Well done sir. You have a new lifelong customer. Thank You

Excellent! Best contractor I've dealt with in years. I needed a new hot water tank installed and…read morecalled three services in to give estimates. I'm female, which can mean being jerked around; sure enough, one place tried to charge four times more than the average price, and another came over, said he'd send an estimate, and disappeared. That was a good thing, though, as I met Kevin in between the two and knew I wanted to hire him. He was friendly and straightforward, came exactly when he said he would, sent a professional estimate with a great fair price, and answered all my subsequent questions. On installation day he was again prompt and efficient. He did the work in half the time I expected and cleaned up afterwards, leaving behind a job done right the first time and a very happy customer. Months later, everything is working perfectly. Five-star reviews sometimes make me think the subject's mom wrote them, but this business deserves every star available. Highly recommend, and will definitely use again.

Had a nice leak and was panicking. Called Joe around 9pm and at 914pm he responded. I was super…read moreimpressed with the speed and the service. A tech came out in the morning and fixed everything while not upselling anything else. They will be my go to if and when I need any other work done.

They showed up on time and quickly addressed the issue. I tried everything to unclog a pipe. He cut…read morecleaned out the abs pipe and replaced a problematic metal pipe section. Everything is flowing nicely

This is one of the most responsive businesses I've ever dealt with. I had an issue and he was not…read morein the area. He contacted me and said he could be there in half an hour on his own time showed up responded to my issue has done work for me before and it's extremely reliable And fair

From the owner: Bates HVAC CT At…read moreBates Heating & Cooling, our commitment is clear: to deliver trustworthy, reliable, and responsive HVAC solutions and installations. We're dedicated to providing an unparalleled customer experience. Our team of technicians offers top-notch heating and air conditioning services at competitive prices throughout the year. Once you've experienced our service, we're confident you'll choose us for the long haul. Don't settle for mediocre HVAC service providers. At Bates Heating & Cooling, we prioritize customer satisfaction above all else. Unlike other companies, we focus on integrity and ensuring your system is repaired efficiently rather than pushing unnecessary sales. Integrity is at the core of what we do. We aim to earn your trust for a lifelong partnership. Contact us today and discover the Bates Heating & Cooling difference firsthand.

Avoid this business--dishonest pricing and terrible service…read more I called at 5 PM on a Friday to get my sewer drain unclogged. I was quoted $378 plus a $200 weekend emergency fee. To save money, I told the dispatcher I would wait until Monday. She then offered to waive the $200 fee and send a technician out immediately. This turned out to be a bait-and-switch. They sent a technician without a vacuum truck, meaning he couldn't actually unclog the drain. Instead, he just cleaned a filter and charged me $168. If they had sent the correct truck in the first place, cleaning the filter would have been included in the original job price. It feels like they forced a dispatch just to trap me into paying a service fee, knowing they couldn't fix the actual problem. To make matters worse, the technician was incredibly unprofessional. He initially told me the visit would be $128, but after calling the office, he hiked the price to $168 and lied to my face, claiming he never said $128. He also seemed completely clueless and had to be walked through the basic steps of the job over the phone by his office. I paid the fee just to get him to leave and canceled any future service. I would give 0 stars if possible.

Had these guys recommended to us to come unclog a kitchen drain. He asked to come early but still…read morearrived an hour late, started ripping apart the drain without a bucket to catch the water and then laying the nasty dirty pipes on our 6' long woven kitchen mat, rather than a blanket, a paper towel or even the tile floor. The snake did not work and actually got stuck for awhile but that's because the pipes were very bad & could not be unclogged as it was legitimately bad 70 yr old galvanized pipes completely corroded and blocked. So, after multiple methods & tries, I agreed that we needed to replace about 10' of old galvanized pipe with PVC and the basic older PVC drain components under the sink. Understandably, they could not come back until the following day since the scope of work had changed. The actual plumber (very nice guy, decent work, but VERY MESSY) scheduled his return for 8:30 the next day, and estimated 4 hrs of work for $1,100 + materials, tbd. As we were left without a kitchen sink, since he got us in for the next morning & was recommended by a friend and fellow plumber, I agreed to the high labor estimate, knowing it there was a chance that it could take more than 4 hrs and signed for the labor, while my wife spent 2 hrs that night cleaning our kitchen mat from drain grease. Next morning, I had to go to work so my wife took the day off. Midmorning, I'm getting texts from her asking for his number as no one had shown up and I had not heard anything. Again, over an hour late, but shows up and gets the job done in about 2.5 hrs. As he's leaving, he asks for almost $1,500. She says, ok, please just give me the break-down for the materials. He has to call the office, puts my wife on the phone with the brother who refuses to provide an itemized list of material costs. Plumber leaves, wife pays the agreed upon labor charge of $1,100 for 4 hrs that took 2.5, no questions asked. Wife says she will pay materials, even marked up materials, if she is given a breakdown (again, this was 10' of 2-1/2" PVC and a few fittings). Mind you, I'm an Executive Construction Project Manager for nearly 20 yrs. I receive an email with a list of random items, no prices, including boxes of rags, latex gloves, boxes of glue, etc. I tell wife to get a real breakdown before settling after already paying the inflated labor cost. My wife then receives a barrage of texts threatening escalation unless "agreed upon" material costs are not paid...but no materials were agreed upon and they refused to provide material details. I get out of work and start receiving the same texts...for hundreds of dollars of materials that they refuse to itemize. On top of that, the mess left was insane and I later found he left a 6" piece of old nasty piping in the wall that I had opened up for them, stinking up the bsmt, dripping old grease down the walls. Never again...talk about choosing their battles Talk about choosing your battles...and knowing when to stop arguing with customers.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

Moved into our new house and reached out to multiple plumbers in the area and had 0 response after…read moreweeks of inquiries. Saw one of LHP's trucks driving around and figured I would check with them. Emailed and had an appointment booked same day for an estimate. Steve came right out and looked at what we needed done. Had to have a water shut off valve put in the crawl space, nothing major. Did that quick and was very happy. A month later (day before Christmas Eve) our hot water heater blew out and nearly flooded the basement. Called the office and spoke with Megan at 12 noon. By 4pm same day Steve and his apprentice had installed and removed the old water heater and had everything back to normal (better than it was, water temps are way better). More than happy with the service and pricing was incredibly fair considering the timing that it was done in. Can't reccomend Litchfield Hills Plumbing enough!

John Geary was always my "go to" plumber for many jobs in the past. Naturally he was the first…read moreperson I called when my hot water heater started leaking a few days ago. I left a message and waited all day for a call back. After hearing nothing, I left a second message in the evening. The next morning, after a day of no hot water, I called a new plumber recommended by a friend and had a new hot water heater installed hours later. John must either be ill or on vacation, although their was no away message on his phone. I would have really appreciated some sort of a call back if only to say he couldn't help me this time. At least I now have a new, reliable plumber to call!

From the owner: Plumbing & Heating, Service & Repair, Kitchens, Baths, New Construction, Boiler Installation,…read moreServicing

From the ease of the appointment to the gentlemen fixing my clogged toilet, I did not have any…read moreissues. They came out right aaway. The clog was bad and the 2 guys did not give up until they cleared it. Very profession and friendly. Would definitely call again

Don't call them if you need help with your water heater. They don't have the proper training…read more Plumber told me to buy new parts and also quoted incorrect pricing for the actual heater. AO Smith, the experts, said not so and plumbers need more training. Get someone who does HVAC. Got my HVAC guy, Ray Eramo, and I was all set!!!!!!!!! He's the BEST!