My new, go-to nail salon and facial spa! I absolutely loved my experience and quality of both my manicure and mini facial at Legendary Spa. Baglia did a fantastic job on my nails, I have never had someone buff and cut my cuticles with such precision. The polish looked amazing for my holiday event over the weekend. Akeelah also gave me an awesome mini facial, describing each step of the process through the entirety of the time we had together. I am not someone who is super chatty, so I was able to even get in a small nap as she hydrated and rejuvenated my skin. Although I didn't end up buying their facial package (yet), their pricing is super affordable in comparison to other services I've seen in the Chicago area. I left Legendary Spa feeling relaxed, and I cannot wait to return for a service again soon. Thank you both for a great experience! read more

Booked a pedicure a week ago, show up at my appt time, proceed to sit and wait for 15 minutes while no tech shows up to grab me or tell me they're going to get me soon, etc. On Mother's Day no less. Horrible customer service and despite being a repeat customer, I will never be back now. read more

I only wish it was cleaner and smelled better but overall the service was okay. Nail techs are a hit or miss. It really matters who you get.

Clean, calm, modern space! This nail shop is unassuming and you might walk right by it without knowing it's there. There's a sidewalk sign and secure entry. The shop is upstairs tucked away in the back. They have ample polish colors to choose from. My favorite feature is that I can book and/reschedule my appointments as needed al through their website. They don't accept cash and do charge a small credit card fee. Try the Russian manicure, it lasts so long! read more

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I learned of this wonderful nail chain when I started visiting the West Loop/Greek town location but soon fell in love with their Lakeview/Belmont location! I genuinely truly love nail tech Lisa. She does my pedicures, overlays, no chip, pedicures, etc. and is patience with me. I've also have had my eyebrows and lashes done here and every service I have had has been wonderful. And I do think their prices are fair; I have gone to other places that are good, but the prices tend to be inflated. Not only is the customer service top-notch the salon itself is beautiful and clean. This is a nail salon that actually cares about their services and their customers! I have not tried their other locations, but I am confident that the other locations are just as wonderful. read more

Legendary Spa - Nail Salons Near Me - Chicago, Illinois

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This review is for a pedi only. I got a free pedi from an event I went to that they were present at. Booking online was easy enough. The vibe is cute inside the shop so I can understand why it's popular. I'd heard good things about the mani's so was excited to come, even though it was for a pedi. The chairs are the most uncomfortable chairs I've ever been in for a pedi. My back and hip flexors hurt. Part of the reason I get pedicures is to relax and this was not relaxing at all. It was just awful and painful. The girl doing my pedi was nice. She seemed new but the pedi itself was fine. No better than what I've gotten elsewhere. I would consider trying out a manicure here but would never again get a pedi here and I'm happy I didn't have to pay full price for one to figure that out. read more

I frequently get no chip manicures from legendary and have been very impressed with the service and quality. Got a no chip mani today and it was wonderful. Today I got a pedicure from legendary for the first time. Not only do they not have massage chairs (which IMO is the best part of getting a pedi) but the chairs don't even have neck support. I've never been so uncomfortable getting a pedicure before. The water was cool to the touch and the surface to put your feet on was tipping over I couldn't put my weight on it. My legs were cramping and shaking. I had to physically hold my legs up by my knees... For the premium price point -I'd think this salon could afford proper chairs from revenue from1 weekend. Or should just not offer pedicure option at all. My tech was great and was accommodating trying to make it more comfortable but not a relaxing experience at all. read more

This is the best nail salon I've ever been to. Ever. In my life. Amazing! My manicures last over a month, and the only thing that makes me want to change it for a new color! I don't know how they do it here but I've never had a nicer looking long lasting manicure anywhere else in the city. read more

Everything from start to finish was very smooth. The online booking process was very easy. Before the start of the pandemic, I used to get my nails done every 2-3 weeks for years. I just really loved having polished and pretty nails. After seeing so many social media posts from this business, I was inspired to take the plunge and go back to getting them done. I did some research about the apres gelx system and decided it was worth trying. Sam was my nail artist and I appreciated that she walked me through everything she was doing while applying the gelx to my nails. I showed her a design that I was wanting and she was able to do a great job at drawing inspiration from it. The space is airy and clean. They offer options to host private parties in the space and I wish I had a reason to host one. It would be on my radar for sure. read more

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I decided to give Legendary a try because they were local, it was late in the evening and they offered online booking for the next day. Then something made me decide to look a bit deeper into them and that's when I learned a Russian manicure would probably be the only option. Too late to cancel, I decided to give it a go. The space is in kind of a weird spot up a set of stairs and down a hallway just before a bunch of junk stored in the shared hall space. The almost apartment-like door has their name on it but makes you wonder if you're supposed to knock or just enter. Once you enter, it is a surprisingly large space, very funky (in a good way) and seemingly clean. It gets busy fast and I imagine stays busy. Upon checkin, you're presented with a two sided "book" with all of their nail colors for easy selection. Russian manicure, I now know, is probably not my thing. Definitely google it - all business, no lotions or hand massage, and no driers. The tool they used to cut my cuticles freaked me out a bit - maybe because I don't have fake nails and am not used to it - and the final polish was just okay. As other reviews have said, the pedicure station is odd and looks very uncomfortable. Again, all business, with a practical easy-to-empty bowl instead of actual pedicure chairs or foot baths. Cute place, fine in a pinch but wouldn't go out of my way. read more

Disappointed that I'm already seeing chipping and color fading/lifting on the edges of my nails 1.5 days after I got my no chip manicure. For a $100 no chip manicure you would think that the results would at least last longer than 1.5 days... Attaching photos where you can see the chips and will say the fading is definitely more noticeable in person. Will not be returning for the price and quality of manicure... read more

Legendary Spa - Nail Salons Near Me - Chicago, Illinois

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TLDR; manicures and gel overlay manicures are especially worth it. Skip the pedicure. Legendary is easily the cutest and cleanest salon I've been to in the area. I will admit I just checked them out because I saw a friend tag them on Instagram and the salon looked beautiful. I was just tired of dingy, cheap salons with uncomfortable interactions. Legendary lives up to the insta-worthy interior. Service has always been kind, but occasionally running behind. I've never waited more than 10 minutes to start. Services are more expensive than other salons but in my experience it's worth it. I've had multiple gel manicures but was really wow'd by my gel overlay manicures. The meticulous detail lives up to my critical eye and man, do they last. As someone who can barely get to 10 days on a gel manicure without chips, the gel overlay lasted weeeekkss. Nazz has been excellent and while the manicure is expensive, I know if I want a beautiful, long lasting mani, this is the one to get. I booked a pedicure for the first time recently and was disappointed. I booked a back to back service after a manicure and waited 20 minutes in between. I get that services can run behind but it was late and I was anxious to get back to my car before parking expired. Like many other reviews note, the chairs aren't comfy but that's not a deal-breaker. Their pedicure chairs aren't plumbed with water, so the water brought from a sink elsewhere got so cold, so fast. The bowl of water has a removable plastic shelf on top to rest your foot, but it doesn't lock in place. The weight of your leg will push it off or tip the bowl over, so I had to sit with my legs tense and hovering the entire time. The service itself was nice with a scrub and lotion, standard polish. However, I was hoping for more filing on my heels to get rid of dead skin. I went home to do it myself. I will absolutely be back for manicures but the pedicures just aren't up to the same standard. read more

Legendary Spa - Gel overlay manicure with chrome - Nail Salons Near Me - Chicago, Illinois

This place is sadly not worth the hype, in my opinion. I did a no-chip "hailey Bieber" manicure, which required chrome to be added. It's just a single layer of powder that took less than 2 minutes to do. However, I was charged an additional $20 for "art", making my total with a 20% tip $96. The cost would have been fine, but the application is unfortunately very uneven and looks quite bad in some lighting. For the cost, I'm disappointed in the quality. My nails also have a bit of jagged shaping. I'm not going to bash the nail tech, because she was extremely nice. She offered to fix anything I wanted at several points during the appointment, had I noticed then I probably would have asked her to smooth them out a bit more, so that's on me. I don't expect perfection with my nails, I just wish it were a bit cheaper for the quality. I don't plan on returning here, but the salon itself was cute and clean. read more

Legendary Spa - Missing chrome - Nail Salons Near Me - Chicago, Illinois

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This place is my holy grail nail salon. I've lived in Lakeview/Lincoln Park for about 6.5 years now and have tried a bunch of different places, and different types of manicures -- classic, no-chip, dip... I have pretty weak nails and could never get one to really last without chipping or a nail breaking. Years of getting dip ruined my nails, tbh. I saw an influencer post about this salon and figured -- hey, why not try it out! That was back in December 2021 -- since then, I've been back a few times and my nails are longer and healthier than they've ever been. I'm so amazed -- they look bomb! I've been getting a gel overlay and am literally never going back. They even do really beautiful, polished, meticulous nail art (make sure when booking you select the option for nail art so they have time). I've seen Julie, Natalia, and Andrea, and all are so talented. Attached pic is my current nails by Julie - I brought her a picture I found on Instagram and she did an amazing job. If you're reading this and are on the fence about booking -- GO! And get a gel overlay. :) Side note - since this place is so great, they book pretty far out! It's worth the wait and planning. I recommend trying to book a month in advance at minimum. read more

Legendary Spa - Nail Salons Near Me - Chicago, Illinois

Alyssa is an amazingly professional esthetician. I followed her to Legendary from a previous salon, and was continued to be impressed by not only her services but the salon at large. Legendary is a beautifully calm atmosphere with excellent service, and the best of the best technicians. I highly recommend this business, and if you are looking for someone to take care of your skin - book with Alyssa today! read more

Legendary Spa - Nail Salons Near Me - Chicago, Illinois

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WHERE DO I BEGIN?!?!?!?! I've been getting my nails done since 1996 and I have never in my life been more happy with the nail salon than this nail salon. The customer service is amazing. The cleanliness is amazing. The nail art is amazing. The quality is amazing. I honestly don't have any negative remarks to say at all!!! read more

I finally came to Legendary after hearing many excellent reviews from returning customers. I got my first gel overlay manicure and I am a little disappointed with how the manicure has held up. I experienced many heat spikes during the curing process, but my technician didn't seem to think much of it. Afterwards my nail beds were a bit sensitive for the next several hours. As this was my first gel overlay I'm not sure if this is normal, but I've never experienced this with other no-chip manicures. I started noticing lifting and chipping around day 8. It looks like on the website they do offer repairs up to day 10, but with my schedule I don't think I would've been able to get into before the 10-day mark. I think did really like the salon and would return, but I don't think I'd opt for a gel overlay again. read more

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Dakota (nails& nail art) and Olia (brows)are amazing -both 5+ stars, this rating is not reflective of techs. The scheduling platform and optimization model are challenging for any client who believes in regular maintenance and seeing the name technician/specialist. In theory Legendary is a great idea, in practice they have scaled quickly and and can't keep up with the demand of a "normal" salon due to the inability to book your next appointment when completing your service- as the top tier technicians worth the premium rate are booked out 3-6 weeks ahead of time. This isn't place to get a polish change, or be able to walk in to grab a service before date night. The desk staff is always pleasant and try to accommodate as best they can considering the circumstances. As an aside the Lakeview location is on the right 2nd floor and there is no elevator. read more

THE most uncomfortable pedicure sitting situation I've ever sat in. They use these freestanding water tubs that are up on a platform and mine was literally teetering the entire time to the point that I couldn't stretch my legs out fully for free I'd knock the whole thing down and cause a scene. I know I should've said something but I'm shy and also felt that my discomfort had to be obvious considering I kept turning my legs sideways to fit. I was straining so much I got a cramp in my leg?! The chairs themselves were also just there for looks and not comfort and they must know it because my nail tech immediately put another pillow into mine when I was sitting down. The nail tech was friendly and did a great job though the pedicure water was maybe lukewarm and for the price of the luxe pedicure $70, I feel I've gotten the same treatment for $20 less. I was overall pretty bummed on my way out the door. No wonder no one else was there for pedicures. It felt like an afterthought service. read more

This is my new favorite nail salon. Natalia is fantastic and so is Julie. Natalia is a total perfectionist and helped me deal with left over acrylic damage - now I'm doing the gel overlay which is so much better. Also their appointment interface on their website is really easy to use and checks for next available times on dates you want to book an appointment. The front hostess was lovely too and super accommodating read more

Legendary Spa - Nail Salons Near Me - Chicago, Illinois

TLDR; Absolutely love this place, HIGHLY recommend! I've been a lot of places to get my nails done, and I'm VERY picky about two things: my cuticles and how the manicure wears over time. #1Legendary used a method I've only seen here in Chicago where they really get into the base of cuticles and allow the polish/gel to really get back to the base of the nail so there are no gaps, and the cuticles are SO clean. This also helps with #2-the wear. I get the bio-sculpture gel overlay and its legitimately lasted 3 weeks. The process is a little longer than a regular gel manicure but my gel manis have peeled off, and dip manicures just destroy my nails. But this has helped my nails regain strength, and the growth I see (aka the gap that shows up between my polish and cuticle) is MUCH slower to appear because the polish was so far back on my nail bed. I'm HARD on my nails. Which is why I used to do dipping powder manis, but the growth would leave a big awkward gap that felt like a shelf and would snag on things. These grow Out smoothly and Have yet to chip or peel. The staff is nice, the music is pretty good, and it's of course aesthetically pleasing. The chairs are a little uncomfortable but it's rare to go to a place where that isn't true. The only real issue I can think of is that it's hard to get in for appointments but i think that's going to be easier with their second location that just opened! read more

Legendary Spa - View from the entrance! - Nail Salons Near Me - Chicago, Illinois

I do love this spa and have had great experiences with my eyebrows and nails. Their eyebrow techs are fantastic and so fast and my nails always look perfect when I leave. I did have an unfortunate experience recently with a pedicure. A new tech was doing my toes and accidentally filed my skin slightly which didn't bother me at the time. However I now have a have a toe infection. Pretty painful so I'm not sure I'll be going back for a pedicure any time soon but will still be going for the amazing brow service. read more

LOVE LEGENDARY!! I've been looking for a reliable and consistent place to get my nails done for years. So happy I found them! The staff is so helpful, kind, and talented. Obsessed with my nails. read more

Legendary Spa - Nail art - Nail Salons Near Me - Chicago, Illinois

HOLY COW!!! I've found my nail heaven! I've been searching for moderately decent nail tech for literal years and have compromised my nail health in doing so. I cowardly unfurled my hands to my tech Jhulie, presenting my teenie tiny, bitten down nail stubs, fully expecting the deep sigh and lecture about "decreasing my stress" to stop picking at them. However, Jhulie immediately game-planned with me about doing GelX for 3 months to grow out my natural nails, then switching to Gel Overlay to strengthen them. Her dedicated attention to detail, and patience to go back and fix a mistake was a breath of fresh air. To say that I'm satisfied is a gross understatement, and I have never been happier with my nails! Can't wait to go back to this chic, modern loft-style salon in 3 weeks to get my GelX fill! read more

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They recently opened and their space is GORGEOUS. There is a huge skylight that provided so much natural light. I got a gel manicure with a design and Jhulie was my nail tech. She was so so nice and did such an amazing job with my nails. She was probably the most precise nail tech I've ever had, and it was so worth it. The pedicure chairs looked super comfy, so I'll have to try a pedicure next time. Everything appeared to be super safe and sanitary. They offer regular, gel, and dip and also do tips. I will definitely be going back. read more

Legendary Spa - Gel with nail art - Nail Salons Near Me - Chicago, Illinois

Olia did an absolutely beautiful job on my makeup for our engagement session! She absolutely heard what I asked for and I couldn't be happier. read more

Legendary Spa - Makeup - Nail Salons Near Me - Chicago, Illinois

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I loved my experience at Legendary Lash &Nail. Everyone was super nice and they did a great job on my mani pedi. I will definitely be back again! read more

Legendary Spa - My nails look great!! Is it weird that I want Botox for my knuckles?! - Nail Salons Near Me - Chicago, Illinois

I've been to Legendary Lash & Nail a few time for a gel overlay, which is awesome... but I went yesterday to get my makeup done for my wedding and Olia knocked it out of the park! It was a bit of a risk to go somewhere, not having had a trial, or known how it would go, but I had complete confidence and the results speak for themselves. I got so many compliments all day and the makeup lasted flawlessly from noon till midnight in February Chicago weather! Cannot recommended her and this service enough for a special occasion! read more

Legendary Spa - Wedding Glam - Nail Salons Near Me - Chicago, Illinois

Legendary Lash and Nail is the number one nail salon in Chicago for me. I went through countless different salons to figure out what I liked and what I didn't like. Legendary is just superior! They always take such excellent care of their guests. Big shout out to Julie, Dakota and Jessy because they are all rock stars, and incredibly talented at nail art. Legendary helped my natural nails go from week to incredibly strong with their gel overlay process. The owner is one of the kindest people I've ever met. The ambience at any of their amazing salons is chic and comforting. The wallpaper is cute as hell. They handle their social media incredibly well and constantly inspire new creative ideas for nails. I've been going to Legendary for almost 2 years now, and I am absolutely obsessed with the results and strength of my nails. I don't think I've ever had a bad experience at Legendary. I absolutely love spending two hours getting pampered and having great conversations with my techs. They book up very fast, so make sure you book your current appointment and next months appointment sooner rather than later. Their website is so user friendly and awesome to use. I constantly recommend my friends and family to go to Legendary. I always ask for giftcards to Legendary for my birthday/ Christmas. They offer e-giftcards or physical giftcards. It makes a lovely gift for your gal pals. I did a Mother's Day mani/pedi with my mom and she loved every second of it. You will always be well taken care of at Legendary! read more

Legendary Spa - My summer set nails! - Nail Salons Near Me - Chicago, Illinois

Had an awesome time here! The staff was super nice and patient. It was really easy to make an appointment and I got a text update as soon as it was made and a reminder about an hour before. The space is really relaxing. The really took their time making sure my nails were perfect and checked in to make sure I liked the shape and the color. I really appreciate those check-ins! Everyone working there was welcoming and easy to talk to. I can't wait to go back again! This would be such a fun space for an event, party or bachelorette. Can't wait to go back! read more

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I had an absolutely wonderful time. My nail tech was so sweet and really took care of me. I can't wait to go back!!! I got exactly what I wanted - a no chip mani/pedi, white on the toes and millennial pink on the hands. It was a 10/10 experience. read more

Legendary Spa - The pedicure set up - very aesthetic! - Nail Salons Near Me - Chicago, Illinois

I love their manicure service - I have gotten many gel overlay manis with art and receive compliments everywhere I go. (I can't speak to the pedicures because what's the point of a pedi without the massage chair?) However, I won't go back. As lots of other reviews mention, scheduling is an absolute mess. I had multiple appointments canceled on me last minute. After the third or fourth time, I asked if I kept getting bumped because I wasn't an influencer and was assured that wasn't the case, and they'd make a note on my account not to bump me again. Lo and behold, my next appointment at the Lakeview location was canceled a month ahead of time because of a scheduling conflict. A WHOLE MONTH. No alternate time offered, just an offer to put me on the waitlist. Then a follow up text with the excuse of opening their books 60 days in advance but allowing their employees to request time off 30 days in advance, which caused this cancellation. I get it, you want to be a flexible employer. However, this is terrible customer service, especially at the prices they charge. If there's no guarantee that there will be available techs, don't fill your books. Keep a few appointments in pocket so you don't have to repeatedly cancel on people. If you don't need to cancel, throw that time on Instagram- those last minute openings get snapped up in seconds. Considering I'd been there about 9-10 times and had 50% of my appointments canceled or bumped I won't be back. A business that doesn't value a repeat customer's time isn't a business worth being loyal to. read more

Amazing salon! Attentive staff, clean and beautiful space, great selection of colors! I got a pedicure and dip manicure with a tip added on my nails for length. Natalia did a great job and took her time to give me the perfect almond shape. I will definitely be back! read more

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I love this place! It's in an expansive loft setting that has a spa-like environment. Julie did an amazing job with my manicure shaping every nail perfectly. The pedicure chairs are luxe and have black stone basins. It's huge too so would be perfect for a bachelorette or wedding party! read more

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Legendary Lash and Nails was everything we had hoped for and then some! Working with the owner via email to arrange the party was super easy and she was always quick to reply. Not only is the space adorable decorated (unlike any nail salon I have ever visited) but the actual services were excellent! The staff was amazing and made us feel so special, including personalized decorations for our event. We were able to BYOB and they have a perfect center island for serving drinks. I can't say enough about how perfect spending the day at Legendary Lash and Nails was. If you are looking for a fresh, fun salon for your girls night out or bachelorette party, be sure to check them out! read more

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Hands down the best nail salon in Chicago!! I have tried so many different salons and so happy that I found them. They are super clean, have lots of color options, and definitely stay up to date with trends. I'm literally hooked. Julie did my nails and she is awesome! I did Gel X, which I've seen on Instagram but haven't found anyone in Chicago that does them. 10/10 would recommend. read more

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I'll start by saying the two gel overlay manicures I've gotten at Legendary were well done, and the artists were kind. But unfortunately, higher prices coupled with mediocre and unreliable service means this experience was lousy enough that I was compelled to write a review. A lot of what other 1-star reviews noted are consistent with my experience: waiting 15 - 20 minutes for a booked appointment, bleeding cuticles, average but expensive pedicure. What tipped the balance for me: of the last 3 appointments booked, 2 were cancelled (the first cancelled last minute, and was the mani/pedi appointment I'd booked two months in advance for the day before my wedding), and the third changed to their other location. It's worth noting, as other reviewers have mentioned, their "Gel Overlay Manicure" (which I was upsold on, btw) cannot be removed by the average nail salon. It is a Russian-style manicure, meaning they use a drill to get rid of your cuticles and file off the polish/into your nails. I didn't know this, and when I went to a different nail salon (the last-minute wedding appointment I needed to book because of Legendary's cancellation), they had to all but destroy my nails to remove the Gel Overlay manicure Legendary had applied a few weeks prior. Three months later, and my nails are still recovering from that damage. Again, the manicures were beautiful, and I hope they're able to address the above, because I believe that work justifies the price and hiccups are to be expected for a new business. Still, I'll be going elsewhere for the foreseeable future. read more

This place is absolutely not worth the hype. The space is cute and all, but an instagram worthy space should not take precedence over cleanliness. From the beginning this place was obviously not a great fit for me, I booked after seeing them all over social media, and had high hopes. I REALLY wish they were upfront on their website and socials that they do russian style manicures, that uses a drill to get rid of your cuticles, and really get down into your nails. Some people are fine with that, but in my experience using a drill on your natural nail is unnecessary, and can lead to damaged nails and a higher chance of infection. The manicurist knicked me with the drill and scissors and caused bleeding on four different nails. She was far too rough on my nails, and then blamed it on me saying my hands were dry and cuticles overgrown. They get one star for the manicurist recognizing that I was extremely uncomfortable with the experience, and giving me an out to not finish the service and leave (which I took). I think I would have felt okay if she had even offered to apply antiseptic on the bleeding nails, but that didn't happen. The entire experience left me really skeptical of their sanitation and general cleanliness. I did not like that the tools were already at the table when I arrived, or that the drill bits were not obviously sterilized, or that she was using generic makeup brushes to scrub and dust off (that did not look to have been cleaned between clients). I really hope that they are indeed cleaned between clients, and this was just a series of unfortunate events. There are far better nail salons in the city, especially at that price point, that don't leave you bleeding and questioning whether their tools were actually cleaned. read more

Came in for a gel overlay but due to a language barrier ended up getting my overlay removed and regular polish. (I realized this too late to try and fix the situation) Manicure was just ok and my nails ended up looking pretty nice, but the tech kept constantly burning my nails with the drill during the removal process. Also, they used a quick dry spray which was nice, but somehow I still managed to instantly smudge a nail. The salon itself was really cute and in a good location, but the chair was definitely all about style over comfort. May be back, but wasn't wowed by my first time here. read more

I started coming here when they first opened which is when I also happened to move to Lakeview. The location was great and so was the quality of service. Now, a little over a year later, I've had them screw up multiple appointments I've made months in advance (including one during the holidays when it's impossible to get in anywhere last minute). The gel x manicure ruined my nails but I kept going back for no chip manicures, thinking it would strengthen my nails over time. The last couple of times I've come, I always get hangnails soon after which was never an issue for me before. The wait is also always 20 minutes or more. The last straw for me was the last two days. I got a text reminder for an appt yesterday for gel x which I didn't make. My appointment was today for a no chip manicure. When I told them that they said that I would have to either come in for both appointments or take a cancellation fee. After some back and forth they agreed to waive the fee. Today is the pride parade and there is ZERO parking around the salon. I got here a half hour early and still had zero luck. I parked a mile away and started jogging to get there and got a text from them that I would have to reschedule and pay a fee. I told them to just charge me the fee and I wouldn't be back. For a business that is ALWAYS running behind, it's insane that a customer who has come every 2-3 weeks for over a year wouldn't get some courtesy of waiving fees (I understand not taking me late because someone else probably had an appointment). ** just wanted to update to reflect more accurate information re the response below. The Christmas Eve appointment was made ahead of time so this wasn't me asking someone to come in on Christmas Eve as is suggested below, which I wouldn't do. This was me booking an appointment during the holidays when it is really hard to get in and being told last minute that they screwed up the scheduling on the system. They suggested that I should have known that the booking was a mistake because it was Christmas Eve and my response was that that is ridiculous because not everyone celebrates Christmas. Also, the "waiver" of the fee wasn't a courtesy. I had to argue back and forth several times to receive that "courtesy". If you have any doubts about this place, ask anyone that has been here in the past few months. I always try to leave good reviews when someone does a great job and am very reluctant to post a negative review about a small business but after not posting about (i) being left waiting for 20-30 minutes on several occasions with an appointment, (ii) being cancelled on, (iii) receiving rushed/sub par service and (iv) having my nails ruined by the nail tech taking off the gel x manicure (my nail beds were so bumpy and damaged that the polish they put on top looked like it was rippling), enough is enough. I had started to go somewhere else for pedicures but figured I'd keep going to them for no chip manicures because those are time consuming but hard to screw up and the place is so close to my house. It's not about the cancellation fee, which was $25 and a fraction of the cost of their services. This was about the fact that their service has gone way down hill and that they actually didn't just waive the fee as a courtesy as they note below and now is about the attempted gaslighting below in response to my review read more