These guys are awesome, everyone I met was nice and helpful. Would recommend again in a heartbeat…read more They did great work in a hurry. Couldn't say enough good things!! Saved the day.

From the owner: Skip's Petoskey Glass is located on 1890 E Mitchell Rd. Petoskey Boyne Country Glass is located on…read more1100 Boyne Ave. Boyne City

We had 8 floor to ceiling, dual glazed, fixed glass panels removed and replaced in a large window…read morewall that had fogged up. The very professional crew expertly dismantled the the cedar window wall, replaced the glass panels, and closed it back up in 1 day. Cleaned up perfectly. They were even able to reuse the old cedar trim ($$$$) by cutting it down to fit. All that with the best price in the North. Highly reccommended.

They replaced 6 large odd sized windows that had fogged up due to broken seals in a 1970s chalet…read more Bill and his team were beyond professional. The work was done in one long day and they left the space cleaner than it was before they arrived. Highly recommend!

Tech cancelled appointment the morning... Tech cancelled…read moreappointment the morning the repair was to be made. He said my home was out of his service route radius. After several hours of unsuccessfully trying to find the safelite store's phone number on line, I had to call my insurance company who then placed me on a 3 -way call with shop. The manager said I was 10 minutes out of the repair zone and could not make the appointment.

RESPONSE: Thank you for your quick response to my negative…read moreexperience "however" it was due "your antiquated 30 min process" NOT as you attempted to state "being it was our busiest time of year." Not worth the aggravation! Yelpers be aware! The Yelp banner where it reads (schedule an appointment) "act now for faster mobile or in shop service" IS TOTALLY inaccurate!! THIRTY min's is NOT faster!! Tried to schedule an appointment with the Gaylord Safelight Branch ...what a nightmare due to this companies primitive business model. This review is strictly intended towards the 1 800 # one calls directly to receive an estimate and schedule an appointment. Waste of time...over 30 min's on the phone with Safelite rep to hear it would cost DOUBLE what we just paid at our local glass repair Co. Not only is it ridiculous but is was NOT a good experience as it took forever to receive ONE quote and we had a total of 3 vehicles needing windshield replacement and/or repair. #WASTEofVALUABLEtime Those businesses that do not have a streamlined process will NOT last!! Get with the times and expedite customers in a timely manner. THE GREAT NEWS!!! Auto Glass One located in Johannesburg will come to one's location. EASY to schedule! IN LESS than 5 min's we are set to have all our windshields replaced or repaired (they handle chips as well) .. :) HALF the PRICE! Nice folks!! SUPPORT family owned businesses ...ONLY way to go!!!! :)

Very responsive and did a great job repairing cottage window. Out the same day for a quote and…read morewindow delivered and installed within 3 weeks. Thank you.

From the owner: If glass is cracked, fogged, or broken, you shouldn't have to guess who to call. Glass Doctor of…read moreTraverse City provides expert glass repair and glass replacement for residential, commercial, and auto needs, including windows, showers, mirrors, storefront glass, and windshields. We focus on safe, clean work and straightforward guidance from start to finish. Proud to serve as a Neighborly company. Contact us to schedule service.

Had an appointment 4-11-26. David inspected My windshield & told Me it was ok, not deep enough to…read morecause a problem. H e took His time to explain to Me everything to make Me comfortable. Very professional, thoughtful and helpful THANK YOU FOR YOUR PROFESSIONAL SERVICE. Larry C.

Been there twice, both times outstanding service done as promised. Highly recommend using them.read more

Had my tire patched and tires rotated... service was awesome and they got me in right away.read more

Disastrous experience having stored summer tires placed on car. Larger rear tire improperly placed…read morein front resulting in damage to wheel when car was driven out of bay. Impossible to see how this could have been missed by tech. Car barely could move and grinding noise from front where wheel was hitting on control arm. I can understand mixing up the tires but not spotting this the second the car was driven is bizarre.

Several times in recent years received first rate service. Courteous and helpful. As well as…read moreadvise in how to minimize cost. I will return

Excellent services and friendly! Danielle thank you for…read moretaking care of the car! I will recommend this place to anyone.

Very professional and very clean work. They have a great…read moregroup from Sam on the phones to Doug, the owner, to Brian doing installs. They are the best of what you could ask for in a glass company. We have used them multiple times and they go above and beyond what I've expected. It's businesses like this that make people feel like customers still matter. I wouldn't choose anyone else.

I called Theresa at BTB Glass. She took my request. She was very professional and nice on the…read morephone. BTB Glass had my shelves quickly and within the time frame they gave me. I now have beautiful glass shelves in my new china cabinets. I would highly recommend By the Bay Glass!

Friendly, caring staff. I had a question about the work they did - (fixed my fender bender) and…read moredid excellent body work on it - but there was a loose wire sound. Doug listened to my concern, had me bring car back and found the problem and fixed it right then. Amazing customer service - they stand behind their work 100% I highly recommend this body shop.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.