Just picked up my Jeep Grand Cherokee from Lake Area Collision. Only one word describes their work…read more Excellent . Thank you to all from the front desk to the staff. I greatly appreciate all that you did for me. Ricky Pethers D.C.

Was involved in a collision that caused extensive damage to our 2018 Ford Explorer. What the Lake…read moreArea Collision folks did was nothing short of a miracle - the car was just like new after their work. The staff is super, too! Recommend highly.

Friendly, caring staff. I had a question about the work they did - (fixed my fender bender) and…read moredid excellent body work on it - but there was a loose wire sound. Doug listened to my concern, had me bring car back and found the problem and fixed it right then. Amazing customer service - they stand behind their work 100% I highly recommend this body shop.

I was involved in a collision in January and was referred to Olsen's because they supposedly…read moreoffered loaner vehicles. My car became undrivable before their loaner was available, so I had to bring it in early. At drop-off, I spoke with Mary Jean, who agreed over the phone that I could pay the repair balance in installments since I needed to use my savings to purchase a temporary beater car. Based on that agreement, I went ahead and bought an inexpensive vehicle and waited for the repairs. Once the work was completed, the entire agreement was suddenly denied. I was then contacted by Deb, who immediately began pressuring me to either pay the full balance upfront or sell my car to them at an extremely low and unrealistic price. When I refused, she informed me they would start charging $100 per month just to keep my repaired vehicle on the lot--something never disclosed in advance. She repeatedly referenced a supposed "normal" rate of $100 per day as if it were a threat, even though none of this was part of the original conversation with Mary Jean. The behavior felt strategic and manipulative, designed to corner me into selling them my car. When I arrived with the $2,000 I had borrowed from a friend, the visible shock on Deb's face said everything--she clearly expected I'd have no choice but to give in. The entire situation made me feel like they were taking advantage of someone they assumed couldn't push back. The store manager refused to speak with me by phone and insisted on email only, adding to the frustration. Throughout the ordeal, I received dismissive remarks, including being told I "couldn't be trusted" to pay--even though their last-minute changes were the only reason the situation escalated. I genuinely cannot understand how a business operates this way and stays open. Between the shifting terms, undisclosed fees, pressure tactics, and lack of basic professionalism, this was one of the worst experiences I've had with any repair shop. I would strongly advise others to avoid Olsen's entirely.

Five days before I was set to move to California I hit a deer in my brand new (old) envoy. The car…read morewas just totally mangled and honestly, I wasn't sure if it was even worth fixing as I only had PLPD insurance. AAA had my car towed over to Totten's late that night and I was told to contact them in the morning when the business was open. After speaking with aaa and learning they do absolutely nothing for plpd coverage, I headed to Totten's to find out the damage. Andy was the guy who greeted me and I believe also worked on my car. He was super friendly and clearly knowledgeable about the car and explained everything to me in a way I could understand (I'm mechanically impaired). He told me that I had a nice car and it wasn't a total loss and was worth fixing. The initial quote he gave me was much more than I could afford but as soon as I told him I'd be paying out of pocket with no help from my insurance company he rewrote the estimate and gave me two options - bare minimum but driveable or pre-deer condition (roughly $4,000 and $3,500 respectively) and Given I was working with a budget, as I was planning a huge cross country move, I told him to just make it driveable. To my surprise said he could have it all ready for me by my departure date but I told him I would not be able to pay for it for a month when I got a settlement I'd been expecting. He told me it was no problem and he wouldn't charge me storage, to keep in touch and let me know when I was able to pay. I flew out to California and after three loooong months and checking in once a month or so to let them know I was still fully intending to pay for my car, I finally got my settlement and called them up to pay over the phone. The lady told me it came to a grand total of $3,050. $500 less than the original quote!!!! Yay. I picked it up about two weeks later when I flew home. The car looked almost exactly the way it did before the deer(which was no small feat), it was clean and shiny and just far exceeded my expectations. I was expecting much less considering I'd opted out of the extra body work and aesthetic stuff but I'm pretty sure that he did a lot of extra stuff for me just as a favor since I had to pay so much out of pocket. I appreciated everything they did sooo much so thank you again for everything and I had no problems whatsoever driving to California. I made it and the car runs great! Highly recommend this body shop to anyome

Took forever!!! Visiting from out of town, this took a really long time and had very little of any…read morecommunication from them! Would NOT recommend!

This a wonderful company with friendly, knowledgeable people! It feels like a small family and the…read moreprices are very fair! I had my hood replaced after a tree fell on it, and they did a fantastic job! I will only go here for auto body needs! i highly recommend it!

Tri Rivers Collision did an excellent job of recently repairing multiple scratches, dents, and…read moredamage to my 2014 Subaru Outback. When I picked up my car, it looked Brand New, both inside and out! I am more than pleased. They get two-thumbs-up from me! Their work was timely and accurate to the estimate. They were all wonderful to work with. I recommend them for body work on your vehicle. Thank you, Tri Rivers. Tamara Stevens Harbor Springs, MI

Second time hitting a deer in 2 years, same spot, front of driver side and South Point did an…read moreamazing job fixing my truck. They are always gracious on the phone and keeping us informed on the progress of when it will be done. Amazing job on detailing when I picked it up, that was not expected. I highly recommend them for any bodywork!

I hit a deer on 75 just as I was arriving in Michigan for a month long stay. South Point Collision…read morein Charlevoix was the only body shop that agreed to repair my van within my time limit. True to their word, they completed the job in three weeks! Van looked brand new and was clean inside and out when I picked it up. Super pleased with both the service and the bodywork.

My entire family takes their cars here and when I've been in GR and had trouble, I've called them…read moreup once or twice to ask them if the repairman was ripping me off. They treat us so well there, have great prices, and repairs are done in a timely manner. It's also connected to a dealership and we buy all our vehicles from them now. Last year, my younger sister bought a used car from the Tallberg's dealership (for a very reasonable price) and had trouble within two weeks - something they should have caught at the dealership, but didn't. The guys were super apologetic and the owner ended up paying for almost 3/4's of the repairs. I wholeheartedly recommend them to anyone. I mean, it sucks bad enough when your car breaks down; don't make it suck more by going to some chain repair shop that won't treat you as well as these guys do.

An icy road, and a giant boulder left my 2017 Cadillac XT5 with severe damage to the rear…read moresuspension and body. The team at Kring Body Shop did a fabulous job restoring my SUV. I live down-state and I particularly appreciated their frequent updates and communications. They worked well with my insurance company, negotiated for manufacturer's parts and were very meticulous in the body work. They also labored to make sure all the affected technologies were appropriately tuned and updated. I couldn't be more effusive in my praise. Many thanks to the Kring team!

Chris is a great guy to deal with. I have been doing business with him for about six months and…read morewill continue to do so. Very good customer service.

From the owner: Vehicle repair facility and body shop. General maintenance, including brakes, tires, steering,…read moresuspension, heating, air conditioning, electronic, diagnostics, driveline and engine repair, and more. We also do complete restorations, insurance claims, paint, and body work!

I discovered a chip in my windshield yesterday and called Legends today to schedule an appointment…read more The owner scheduled me for next week, but ended up calling me back today and said that he could fit me in between jobs. Troy showed up and the job done in about 30 minutes and it looks fantastic! If you are in need of auto glass repair or replacement I would highly recommend Legends Auto Glass!

Great, quick, professional service! Came right to my door and was quick and efficient. Worked with…read moremy insurance to make the process as seamless as possible. Would highly recommend Legends to anyone looking to support local business and get great service.

Fast, and extremely friendly. They've taken the insurance companies I've carried from my company…read morevehicles, and personal ones.

We were on our way up to Mackinac Island last week and our car broke down. We were able to make it…read moreto Howard's shop, and he stayed up all night working on fixing our problem. We had already paid for a hotel in Mackinaw City, so we didn't want to book another hotel room in Kalkaska. We ended up staying in the shop all night while he tried to figre out the problem. Although he wasn't able to fix the issue (it was an electrical issue due to the remote starter) he worked all night long to fix it, and did everything he could to make sure that we wer taken care of. This was the best service we have ever had!