I discovered a chip in my windshield yesterday and called Legends today to schedule an appointment…read more The owner scheduled me for next week, but ended up calling me back today and said that he could fit me in between jobs. Troy showed up and the job done in about 30 minutes and it looks fantastic! If you are in need of auto glass repair or replacement I would highly recommend Legends Auto Glass!

Great, quick, professional service! Came right to my door and was quick and efficient. Worked with…read moremy insurance to make the process as seamless as possible. Would highly recommend Legends to anyone looking to support local business and get great service.

We had 8 floor to ceiling, dual glazed, fixed glass panels removed and replaced in a large window…read morewall that had fogged up. The very professional crew expertly dismantled the the cedar window wall, replaced the glass panels, and closed it back up in 1 day. Cleaned up perfectly. They were even able to reuse the old cedar trim ($$$$) by cutting it down to fit. All that with the best price in the North. Highly reccommended.

They replaced 6 large odd sized windows that had fogged up due to broken seals in a 1970s chalet…read more Bill and his team were beyond professional. The work was done in one long day and they left the space cleaner than it was before they arrived. Highly recommend!

Safelite sent a guy to my place of work to replace a 16' Silverado windshield. The short and sweet…read moreof it is, Safelite was cheaper than the local competition and I didn't have to leave work for the repair. The guy did a great job and he was fast. This was the second windshield I've had to replace in this truck(bad luck I guess) and the first time I went to a local mom and pop shop. The only reason I tried safelite was because my insurance company recommended them. Geico said "if the crack is smaller than a dollar bill, Safelite would repair it for free." Well, the crack was alot smaller, but it must have been a big rock because there was a white spot the size of a quarter from the impact. The tech said he could seal it if I wanted but it probably wouldn't last the winter, so I bit the bullet and had it replaced again. They fixed my truck for about $15 cheaper than the local guys and for the first fix I dropped my truck off so the bill didn't include travel cost. Most times I would rather support the local businesses but this was a win win. Stay at work while saving money.

I am not the kind of person to leave a negative review about a company, but the absolute…read morefoolishness exhibited by Safelite Gaylord, in MI has prompted me to do so. The following scenario took almost three weeks to play out. I contacted my insurance agent because a truck kicked up a stone and put a good ding in my windshield. As frustrating as that was, I am fully covered so my agent contacted Safelite and a repair was scheduled. Prior to the actual repair they emailed me a "what to expect" video (which was great) and the video detailed that the chip/crack wouldn't be gone after the repair, rather it would look like a milky spot, or as I thought like hot glue dabbed on my windshield. Since the area was the size of a quarter, they said this shouldn't be a problem, and I was fine with that. After the first repair technician left, I looked at the repair and it didn't look any different, but the sharp edge was smoothed over, but nowhere near what the video portrayed. When I showed it to my agent, he agreed that it was unacceptable, and called them to reschedule another appointment, this time for a full replacement, and not a spot repair. On the morning of the replacement, I received a call that the windshield that was shipped to them was damaged, so they had to order another one, and asked once again to reschedule, which I was happy to do, because things happen. The replacement day was set for a Saturday, at noon. So, the technician showed up on time, we had a quick chat, and he started working, and was done in about an hour. Just after he left, I went back out to look at what he did one last time and noticed that the little covers that go over the mounting hex nut were missing. These cover the anchor point (nut and bolt) where the wiper arm meets the motor that moves the wipers when activated. My truck is eight years old, and I would have noticed these silver hex nuts when I was cleaning and polishing my vehicle. I know they were there because they were perfectly clean, and not rusty or corroded in any way, so that told me that they were indeed installed prior to the technician arriving. Again, no biggie, so I sent them an email (with a photograph) and asked them to have the technician return them asap, because I don't want those bolts/nuts exposed to the elements, which could cause them to rust and seize. I didn't receive a call, after waiting one business day, so I called on Tuesday morning and spoke to customer service and was told that they couldn't help me until the following Saturday. I explained my concern for the bolts rusting, and said that timeframe wasn't acceptable, and that all they have to do is drive 25 minutes from their location and drop them off, that's all I wanted them to do. She said she would have to contact the local manager, and that the Gaylord office would call me. After an hour he (manager) did call and after I explained what happened, he said that he looked at the photos made by the service technician and that both covers weren't there when he came. I reiterated that they (nuts/bolts) were in pristine condition, and there is no way they wouldn't show some sort of rust if they had been exposed, but he refused to replace them. I then asked him to email me the photos, which he said would be time stamped (as proof), and I agreed to look at them. To his credit, he called me after they arrived, and explained that the images weren't time stamped, but he said they (covers) weren't there, and that I should trust him because these parts are notoriously bad and fall off all the time. He even suggested that I look at other trucks in large parking lots, and I'll see what he's saying. I told him that the images looked like "after" shots to me, made by the technician showing the completed work. I really didn't accept that excuse and asked him to send someone out to replace them, and that I'm sure the technician just left them in his pocket, or rolling cart, but he refused. I just ordered replacement parts, that cost me $30, all because Safelite Gaylord doesn't stand by their work, and worse yet makes excuses for a simple mistake. Customers shouldn't be treated this way, and I hope you all reconsider using them.

These guys did a great job. Period. No need for any fluffing…read more Great job, great customer service. Thanks

Great service, very delightful overall. Easy process and Randy helped with any concerns. Offered to…read moredrop me off at home and return the vehicle to me there as well, this wasn't needed but still a nice offer.

I live in Traverse City, Michigan. I dropped off my "Exterior" window due to a single pane…read morebreakage on a Tuesday. I was told it would be ready on Thursday or Friday and they would give me a call. Friday afternoon about 4pm I called to see what was going on since we were going to have rain over the weekend. No answer even though they are open till 5pm, I guess the weekend is more important than a customer! I did not get a call and could not leave a message. I looked on the their website and they are open till noon on Saturday. Drove over and they are CLOSED. Website is for shit! Talked with the call center on Saturday and they told me the window was ready on Friday, but no call so I could pick it up before the rain. Monday I called and finally picked up my window. DON'T DUE BUSINESS WITH THEM. NEXT TIME I WILL USE TWIN BAY GLASS! This way I know a promise is a REAL promise!

Very responsive and did a great job repairing cottage window. Out the same day for a quote and…read morewindow delivered and installed within 3 weeks. Thank you.

Not a bad time for 5 bucks. The staff was super friendly and the maze was really fun. It consisted…read moreof clear and reflective mirrors, black lights, and prism glasses. A really fun idea. I would have no problem bringing my family back again.

Great place to take kids for fun and only $5 per person! If they follow the rules they can go…read morethrough twice!!