I will give credit where credit is due. I have had a great experience with the maintenance team…read morehere. I moved in 2022, and they are trying to tell me that my deposit was allocated for fees rather than what it is required for. When Nancy Ledford was the manager, this place was inmaculate. Today, there is always dog poop everywhere; they don't clean the pool area even though they charge for every single facility in the complex. The new crew is out to screw tenants out of their deposit money, dishonest and rude to say the least. I have recently transferred to a different apartment same location, and they are charging for the transfer $500.00 and another $700.00 for the deposit. I have a deposit from my previous location for $750.00, which they are trying to keep most of my money. I don't think you want to contemplate living here. I will not suggest it. I am here because I have an eye condition and cannot move out at the moment.

The apartment floor plan is amazing, but let me tell you if you think they truly care about the…read more"smoke free" zone, they don't!! Had severe smoke in our apartment from previous tenants AND people below and across and they will not hold people acccountable. In the end gave up and they didn't do anything about it. They won't enforce the smoke free zone and don't care about the Clean Air Act mentioned in their lease agreement. If someone is smoking near you they don't truly care and it's like pulling teeth to get someone to listen to you. Would not recommend. If they won't uphold their policies in their lease agreement, save yourself and find somewhere else.

I created a Yelp profile just to leave this review, something I have never done before and will…read morelikely never do again. This place is by far and away the WORST apartment complex I have ever had the misfortune to live in. Sometimes you need a pros/cons list to really drive the point home, so lets do it. Pros: The view The location Maintenance guys are cool Cons: Noise. You want to develop some full-blown schizophrenia? Live here!!! You will hear EVERY sound. Every step from your neighbor, every bark from their dog, every cry from their kid. I weather stripped my doors to minimize sound and it accomplished nothing. I have been woken up after 2 am more than 20 times (I stopped counting at 20). As I type this, I can hear the cars outside, my neighbor above me stomping, and my neighbor's kids across screaming. I had to buy a $150 noise-cancelling wireless headset for some sanity, and I STILL hear my neighbors. Absolute auditory purgatory. Price. I could've lived in some run down ghetto somewhere else in the state and had better value. Unbelievable waste of money. Oh, and the fine print on the contract? Yeah read that, if you pay your rent late 1 time you will owe them $500+ extra per month the rest of your contract. Didn't happen to me because I saw it, but fair warning. Construction. The place where my wall meets the floor has detached in almost my entire living room/hallway. Everything feels old and outdated except the counters. Guess what that means? Bugs!! I used electrical tape to cover the gaps to eliminate the infestation, and for the price this is straight up offensive. Flooring. The hardwood has the quality of abandoned 90s wood thrown out the back of a factory. The "carpet"? Might as well be hardwood too because its not comfortable, warm, or soft. All in all, I severely regret living here. I'm financially worse off with no distinct luxuries to have backed it up, and the next apartment I am moving into is the -exact opposite- of this place in every single way. Maybe if you can get a top floor it -might- be worth it, as for me, it was the worst living experience of my life, and I would not recommend this complex to anybody.

If I could I would give 0 stars to this place! It's sh.....ty place!!!! Never ever will recommend…read moreto rent these apartments!!! This is kids NOT friendly place at all! But actually you will find lots of dogs poops everywhere! The main manager is a F...B..., yes, Jessica, I'm talking about you and I hope you read it! They are taking away your property without any notice even and when you are asking to get it back they just kick you out with words- it's business decision! But if your AC will be broken when it over 80F outside, they will fix it "immediately"... like in a month. They also don't care about broken equipment in the gym, broken hot tubs for the last two years, they never ever cleaned their vents and your ceiling will have dirty black spots by air vents, but they really care about forgotten by kids toys on the grass! You also will not be able to park your trailer on the additional big parking lot that always empty and you can't keep your bike or scooter under stairs during summer. Actually your kids even can't ride their bike on the territory of these apartments. Also they can't draw with chalks on a sidewalk. I'm really happy to move out of here! I never met so disrespectful people like these! And a message to the owner- this was the biggest mistake to hire Jessica for this job, she will not bring new residents to this place, she will make it even worse!!!!

Living in ICO Mayfield apartment homes is a great experience…read more The amenities are amazing, and the staff is friendly. Repairs are addressed and completed quickly. I highly recommend living in the ICO Mayfield apartment homes in Pleasant Grove!

Oh boy. To be fair, the actual apartments are very nice. They are spacious and have great storage…read moreroom. The community area is pretty and feels like you can walk around with ease. Now to the stuff they wont show or tell you in the leasing office. The rules here are strict, the amenities are constantly being turned off and back on (might as well flip a coin on whether the hot tub will work at any given time), and the staff express very little care. They will make it seem like they do- think President Snow from the Hunger Games smelling like roses but only to really cover the extent of his sickness. Pretty much any concern I brought in was met with the basic premise of, in the words of Gigi Goode, "I understand your concern but I do not share the same concern." For example they gave notice of road work and because I did not move my car in time it got towed to another part of the lot. Fine, I get it. They stated in the email a specific price for it (happy to pay). Later, they changed the price in a different email with no explanation. I had to fight to understand why it was changed. When I went to the office and pointed out the contradiction and email exchanges about differing statements of cost they said, and im not exaggerating, "You wouldnt be having this problem if you didnt get towed." Okay?? I didnt mind paying the initial COST (not estimate) given but why cant the change in cost be acknowledged as misleading? I recently moved out and after leaving we were given the final estimate costs. Oof. We are being charged $410 dollars for repairs/ cleaning. I had to call twice and my roommate once before they finally sent an email with pictures. Listen, I dont mind paying for some damages- you put something up here and there and chip paint. Normal. We were charged $175 for paint alone and told, "As for the paint charge we had to paint nearly every wall in the apartment." I was literally squinting at the pictures they sent to understand what damages they were talking about. I will attach photos they sent to me so dust off your reading glasses to see for yourselves. Again, I dont mind paying for damages- there really are some things that were put up that require a little painting. But $175 is ridiculous and I was greeted with this lovely retort when asking about the paint costs: "If we were to have hired a professional to come paint your apartment it would have been nearly $600." Anyway, nice rooms and spacious living but clutch your purses and dont touch the walls if you decide to live here.

Lived here for about 6 months and we have loved it. Leasing office was super helpful and clear…read morethroughout the whole move in process and maintenance is super capable. We had an issue with our dishwasher not draining and within an hour Mike was there and fixed the issue. Love the grounds and our townhome and it's a super great area.

Great place to live. The office and maintenance staff are wonderful! They even provide a treat on…read moreresidents birthdays!

I just started renting here and the staff are extremely helpful and wanting to assist in the…read moresuccessful day to day operations of my business. The price was better than other locations and my office feels more like an office space rather than a cubicle with walls! A bunch of bad reviews on google but they must have been listening to the reviews because I don't recognize any of the employees mentioned. Glad I didn't read the reviews before checking them out!

From the owner: For more than 30 years, we've been helping businesses work more effectively by providing flexible…read moreworkspace solutions.We offer access to a global network of over 4,000 locations across more than 120 countries, enabling companies to work wherever and however they need.Our workspaces include private offices, coworking areas, meeting rooms and business lounges, all designed to support productivity and flexibility.Everything is fully serviced and ready to use, with on-site teams providing support so businesses can focus on their work.We give companies the freedom to scale their workspace needs, helping them adapt to a more flexible and hybrid way of working.

I lived here for approximately three years, and in that time, this complex went through four…read moredifferent management. The chaos caused by this turnover is evident in every aspect of the resident experience. While the rent may be lower, you absolutely get what you pay for--and often, less. 1. Immediate and Severe Safety Concerns: The management's complete lack of action regarding severe resident disputes is alarming. * Assault and Threats: My spouse was physically assaulted and threatened multiple times by other residents. We witnessed instances of neighbors attempting to run over residents they disliked with their car. These serious incidents were reported, and the management consistently failed to take any effective action. * Neighbor Issues: It took a two-year process to finally get an annoying, disruptive neighbor evicted who repeatedly broke their lease and engaged in confrontational behavior. * Pet Safety: Due to a lack of enforcement, our dogs were attacked by pets who were not properly controlled. 2. Complete Financial Dishonesty & Move-Out Charges: The move-out process revealed a disturbing level of financial and operational dishonesty. * Security Deposit Fraud: When we moved units midway through our lease, we were explicitly told (and have documented email proof) that our initial security deposit was being transferred to the new unit. Upon moving out, we were suddenly told the deposit was used for "other things" and we had no deposit for the second unit, despite never being asked to pay a new one. * Unjustified Cleaning Fees: We spent six hours deep-cleaning the apartment, following the move-out checklist, and documented the clean unit with detailed photo and video proof. The manager, Mason, stated during the walkthrough that only minor cleaning was needed, and the price for professional cleaning would be heavily discounted. We were later charged $501.47 in move out fees. * Hidden Fees: We were charged an undisclosed $60 pet carpet cleaning fee that was never mentioned to us during the lease or move-out process even when we paid the mandatory carpet cleaning fee. 3. Management and Maintenance Failures: * Zero Accountability: With four turnovers in three years, nothing is ever correctly notated on resident accounts. New managers consistently refuse to help, claiming they "don't handle that" or blaming all problems on the previous management. * Poor Maintenance: Maintenance issues, like broken water heaters or water pressure problems, are constantly given cheap, temporary "band-aid" fixes using low-quality replacement appliances rather than permanent solutions. * Filth: The community allows dog owners to routinely neglect picking up after their pets; the grounds are often littered with dog feces. And our dogs have gotten giardia multiple times due to licking paws after walking through infected sprinkler water grass and eating grass. (Giradia is a parasite in case you are not aware) Conclusion: This apartment complex is not worth the stress, risk to safety, or financial turmoil. I would strongly advise against moving here, especially if you have pets or work from home. If you choose to, you must DOCUMENT EVERYTHING--every email, every conversation, every photo, and every payment--as the management cannot be trusted to handle resident accounts or safety issues responsibly. Also do not trust the reviews, there have been incentives in the past for a rent discount or free parking spot for a month if a review was left.

WE LOVE RIVULET. Mason the manager has done an amazing job and continues to do so. Their team is so…read morefriendly and willing to help. We love the location too!

Pros: Conveniently located, friendly neighbors and staff, spacious units…read more Cons: Lack of parking, mandatory $125 for internet and cable even if you don't watch cable. Internet is extremely slow. Questionable deposit practices. Things to know: add about $250 to advertised price on your monthly budget, shared utilities consistently $120-$180 and internet $125. You get 1 covered parking for $30. Couple NO PETS and a toddler, lived in unit less than 9 months and they kept $800 deposit ($400 to repaint) and still want an extra $70. Normal wear and tear did not call for repainting. Walls were the same as when we moved in, never any decor or anything to damage paint. Not sure about previous tenants cleaning fee seeing as the unit was scarcely cleaned upon move in, dust on all fixtures and doorways, window sills, greasy kitchen vent and the carpet had been ripped up by previous tenant or their pets, hair all over the carpet, dents in refrigerator. We moved out of state before being able to do a walk through so maybe we where an easy target.

Good luck getting anything fixed around here! You request a maintenance order and they never follow…read morethrough... you have to call and ask them to come multiple times before they actually do. I have been requesting for a week and a half for my porch to be cleaned off due to a thorn bush growing onto it and i also have two wasp nests that they never came to take care of. There is never anyone in office and they don't answer the phones! I have been patient in the past but it is ridiculous that they can't even keep up with the landscaping of the building!

Lived here for 15 months. Police are constantly there in the morning. Someone was knifed in the…read moreparking lot. Incredibly unsafe and people have had their vehicles broken into. Like everyone else said bugs are everywhere all times of the year. Major spider problems. They only do 1 buildings pest removal every other month and you can't increase it. When I moved out I deep cleaned everything and it was 100% better than when I moved in. Like deep deep cleaned. Oven, fridge, baseboards, floor. They still charged 75 for paint touch up, 45 dollars for carpet clean, (there is 10 square feet in a 1 bedroom apartment) and 150 for full cleaning which I know they didn't do any of those items. They steal your deposit. Don't live there.

Almost 2 years in and this place is terrible. New management is a 0/10, there are bugs everywhere…read more(inside and outside), neighbors are incredibly unfriendly and rent increases for this dump are not worth it. Do not move here.