As promised, I wanted to update my review now that I have had a gum graft procedure done at the…read moreoffice. It was a very favorable experience all around, and I can fully recommend this office. First off, there was lot of communication ahead of time regarding things I should have on hand at home for afterward, list of recommended foods, and the financial cost that I would be responsible of on the day of the surgery. Everyone I interacted with was kind, helpful, and knowledgeable. The only annoying this is that the majority of the first hour of your appointment is just spent sitting in the waiting room waiting for the relaxing medication to work. I wish they could give this to you ahead of time, although I'm sure it has something to do with their pharmaceutical license. Dr. Dickinson and his assistant were both kind and personable. They spoke to me about what they would and were doing in clear, non-jargon language so I could understand. They answered my questions patiently and I never felt intimidated at all. They also let me listen to listen to a podcast during the procedure to help me pass the time and take my mind off of it. The assistant followed up with me the following day to see how I was doing and to answer and additional questions that had come up overnight. I called the office over the weekend after my procedure because I had some questions and was very quickly connected with the doctor. I didn't have to leave my number, a message wasn't relayed to me... I spoke directly to the doctor and he was very kind, patiently explained what was going on (while also acknowledging that it wasn't pleasant), and generally asked how I was. Very impressed! I had my first follow up appointment yesterday to get my stitches out. It was a quick and painless process. The technician was kind and personable and gave me very clear instructions about follow up. She also was great about my questions. I didn't see the doctor yesterday because he was in surgery, but I was assured that everything looked normal. My next appointment is in 5 weeks, but I was told that I could call and schedule an earlier appointment if I liked. During yesterday's appointment, I briefly mentioned that I was hoping to put off my second procedure (yes, I'm lucky enough that I get to do this again) until next year due to insurance reasons. I was quickly reassured that this is something that many people do, and that the doctor would connect with me about this next time. Since recession is generally something that happens slowly over time, you also have some flexibility in treating it. One last note: the office seems to be conservative about their pain management policy -- I was instructed to take Tylenol and Advil to manage my pain. It seemed like I probably could have gotten something stronger afterward if I had pushed for it, but I appreciated their efforts to avoid anything stronger in most cases. All in all, you're probably in for some discomfort if you're coming in for a procedure at this office (due to the nature of their services), but the staff certainly works to make it all as pleasant as possible. I can now recommend them without reservation.

Thank you to Dr. Dickinson and his staff.I can't speak highly enough of the folks who treated me…read more The office was clean and Stephanie, my hygienist, was helpful and gentle. Between her and Dr. Dickinson, I learned more about what's going on in my mouth than I had from twenty years of dental treatment. Moreover, they were very sensitive with my medical insurance situation. I felt taken care of and now my teeth and gums are healthy again. I highly recommend Dr. Dickinson!

It's really hard to find a good dentist who has not only experience, but also talent. I went to Dr…read more Thomas after hearing great things from friends and family members who have been loyal to him for years. I also had four very painful, fully impacted wisdom teeth. My previous dentists insisted that I let them grow in, despite the pain they caused me. My teeth even started to shift and even build up plaque. After taking new, crystal clear x-rays, Dr. Thomas promptly scheduled an appointment to remove them. Unlike my last dentist, he used state of the art technology and showed me very detailed pictures of my horrendous wisdom teeth! Dr. Thomas's communication was great. He was very accommodating and I fell like I am finally being taken care of after years of bad dentistry! What I really liked is that his x-ray technology uses minimal radiation (I think none, I forget), which is very important to me. My procedure went flawlessly (and keep in mind that taking out four fully impacted wisdom teeth is not easy to do!). Not only that, but I recovered FULLY in two days. I was eating hard foods by the third day! I don't know why anyone would say enough bad things about this dentist; I can't say enough good things! It was such a change to have a dentist who not only cares about your teeth, but your well-being! Give Dr. Thomas a shot, you will NOT regret it. Great teeth is not a lie!

For the past two years I have had the pleasure of being a patient of Dr Thomas and cannot say…read moreenough good things about my experience. His staff is warm and welcoming and always will go out of their way to make me feel comfortable. Dr. Thomas has impeccable beside manner, and always provides helpful feedback that has allowed me to improve my dental hygiene. I also love how his office sends email/text reminders so I don't have to worry about missing a postcard in the mail. Its unfortunate that I will be moving from the Santa Rosa area. Hopefully I can find someone as good as Dr. Thomas!!

My friend goes to this dentist and definitely does NOT recommend him. If you have any hesitations…read moreabout dentists, stay away. Here is her story: Well... I went into the dentist and he told me I had to have a pre-cavity filled. So I told him that I was afraid of needles and asked him if he put people to sleep for the procedure. He told me I needed to "grow up and be mature" about the situation. That I needed to "stop being a baby and enter the real world". He continued on with the "motivational speech" and then told me I should see another dentist. I ended up having to get it done there because of insurance, and it went how I thought it would go.. not well. My advice to you... take HIS advice and see another dentist.

Dr. Barbieri is the person I go to for my dental check-ups, and I am the type of person who gets…read moreextreme anxiety with this kind of thing. He helps to ease my fear with his humor and the art he hangs around his room - stained glass pieces of carousel horses, Charlie Chaplin dolls, and (since it's nearing Halloween), silly masks on the wall. A couple of weeks ago, he was even wearing Halloween-themed scrubs. To be honest, I've only been to him twice. I am just super bad at maintaining my health. The first time was in 2011, when I had a severe infection in my molar that was spreading to my jaw. Because I was a young person with no health care, he helped me out and practically saved my life (I potentially could have died if I let the infection spread any more). I was seriously in a sorry state. He even sent me a postcard afterward, urging me to get surgery to save myself. I saw him again recently for a similar case (though not as bad... I just eat way too much sugar) and he remembered me. I am glad that he still has his sense of humor, but also a no-nonsense attitude when it comes to important things. I would urge anyone to go to him if they are afraid of the dentist. He is a welcome change of pace, and he actually cares about his patients.

The best pediatric dentist, I found highly recommended you will not be disappointed in your…read morechildren will love her personality, very pleasing, comforting, and will set them at ease

Completely unorganized regarding the billing and insurance. They changed the address on our file…read morewithout communicating with me even though I am the one that signed the financial responsibility form. Then called me after a year stating that I owed over $800 and threatened to send me to collections even though it was never communicated to me that I owed anything. I set up a payment plan which was fine until they upped the payment without communicating once again. I asked why they did not call me and they tried telling me that I stated I wanted to be contacted by email. Never once did I say that. And I never received an email from them either. We will not be going here again.

Hi folks and happy belated new year-…read more I want to start off with a huge thank you to Frank and his entire staff for taking great care of me throughout my orthodontic experience. When I was referred to Smile, I was a little skeptical. I was over forty, teeth in bad shape and not covered by insurance. From my first meeting with Frank and Jennifer, to my most recent appointment with Vicki, I have been completely satisfied. The "five stars" you see at the top, is well deserved...and no I wouldn't give them that here, if I felt otherwise. I wore my braces for three years, and I couldn't be happier with the outcome. While I don't quite have "movie star" teeth, they look and feel much better! during that entire time, I never once had an uncomfortable experience, bad staff interaction, inconvenient appointment or otherwise. From Tessa and Jennifer at the front, to all the ladies in the back, top notch customer service/experience. I cannot say enough good about EVERYONE in that office! My wife also goes to Frank and crew, and is happy with her treatment as well. This staff performs miracles everyday. We will send our youngest daughter there, should she need them. Lastly, for the last couple of years, I have asked for their assistance in helping the homeless on Christmas Day. My family and friends(and total strangers) get together every year at Courthouse Square to serve those in need. The Smile Orthodontics team is instrumental in helping us achieve our goals. In 2014, they gathered an entire truckload of new and used items for our event. when I went to pick them up, they were so excited to be of service to the community. That speaks volumes about this team of people. Thank you ALL gain for my new smile, and your awesome service.

I want to give a shout out to my kids' orthodontist Dr Cercone. His office staff are absolutely…read morewonderful, and extremely professional yet very warm and friendly. The reason I'm really appreciating them is that whenever I forget to schedule my son's bi-weekly adjustments they call me to schedule. How convenient is that? Extremely. It means that I can have someone else take him in for the visit and then he wont miss any appointments because they'll call to let me know when the next one is due. I really appreciate that level of service. Dr. Cercone also put the braces on my daughter's teeth. They look wonderful years later. I'm a happy mother because we chose this orthodontist.

I was a patient here for years. After two routine cleanings, I received a bill for nearly $400 over…read morea year later with no prior communication. I had returned for additional visits in the meantime and was never informed of an outstanding balance. When the bill finally came, it was a text threatening collections. After reviewing the bill, I contacted my insurance, who confirmed the deep cleanings performed were not medically necessary based on my x-rays. I was never informed of this before the procedures were done. The front desk is a broader issue. The team is cliquey, unresponsive, and consistently unprofessional. Billing communication in particular is anti-customer at every step: no proactive outreach, no transparency, and when they do reach out, it's an immediate collections threat with no context. I've filed complaints with the California Dental Board and the California Department of Insurance and have ended my relationship with this practice.

Needed an emergency appointment since I was worried about an issue I was having…read more Sai Dental was able to see me the same day, and they were very nice and understanding. They clearly explained the prices before I arrived, and they gave me thorough care. What I also appreciated is the dentist advised there was nothing major wrong and I likely just bit something wrong. He did not try to upsell me or do anything unnecessary. This was an extremely seamless, stress free, and comforting experience. I will absolutely be back for standard care!

10 million thousand stars!! I love Harsany, she makes me want to eat bricks of sugar just so I can…read morecome in and let her work her magic. But actually not becuase she makes me want to reward her tooth-magic by being extra nice to my teeth. I seriously had some horrible dentists experiences in Napa before I found Harsany, so she is comparatively a dream. Very young, bright, no nonsense woman. WOMAN. I say that b/c the temporary dentist I had in L.A. kept remarking one the excellent fillings done by my previous dentist, and how "HE really knows what HE'S doing!!". no dammit

Always finds additional treatment after exam already done!…read more Dr. Harsany seems distracted and disorganized, lack of attention to patients.

My dental insurance company isn't providing good dentistries. Not too many dental offices are…read morewilling to take me because they said my insurance paid so little. I finally found one under my dental insurance, it is in Novato, after signing all sort of documents ( also including " not allowed to share my opinion in social media"). This dental group said I need deep clean!? What? And they were being very pushy. They wanted me to sign a 3-deep clean treatments contract. I was not allowed to get a copy if I don't sign a paper said "I acknowledge it. ". There is no way brushing 2 times a day, flossing every night still needs a deep clean. In doubt, I searched dental care in Petaluma. Lucky me, found Dr. Lester. Without insurance, I paid $150. Got x rays, evaluation, and thorough checking , Dr. Lester said I am good to get a dental clean, deep clean is not necessary at all. The hygienist, sweet Debbie was shock that my previous doctor's evaluation in May. She said in her 39 years of experience that there is no way I need deep clean. She took her time to explain all my questions . She said I don't have much plaque or deposit between my teeth. Constantly she asked me if there is any discomfort or any other issue. Walk out with detailed clean and buffed shiny teeth! Happy!

I feel so sad for the sweet Dr. Anastasia Lester. She must not be aware that Debbie the hygienist…read moreis so inappropriate in so many different levels. She is condescending, rude and a total "Karen"! An epitome of a horrible dental hygienist. She started sweet but fake. One of those type, you can tell she will explode in a drop of a pin. I warned her about my sensitivity and she began her "Karen" attitude when I started feeling the pain. She asked me in a condescending sweet fake voice "so, what did your dentist do to clean your teeth when you act like that?" While I was uncomfortably twitching due to the pain of my extremely sensitive teeth. I replied, "my previous dentist gives me anesthesia and proceeds" she said, " well I can't do that, and, who's your old dentist? Is it a private practice?" Why would she give you anesthesia all for the whole mouth? Your tongue will not have any movement. I am thinking, ok, so, she's a dentist she knows what's she's doing. Why am I explaining this to you? She is just oozing with negativity and I started feeling so uncomfortable. Never in my living years of going to the dentist I felt so bad that I had to literally jump out of the chair and wanting to run as fast as I can away from this person. I am flabbergasted at this point. Is that question even relevant? Who is my dentist? Is it a private practice? She started blaming her incompetence on me. Told me she have to cut my session into two parts because I can't sit still and I have severe plaque etc. my old dentist has 5-6 hygienist who are all capable of handling my situation of extreme sensitivity and heavy accumulation of plaque etc without being rude and condescending. She repeatedly continues to say that it's my fault she had to be this way. She told me to take an anti anxiety pill because my stress level is way too high And that the doctor will prescribe me medication and I have to go to a pharmacy to pick it up and come back. It's the last appointment of the day by the way. This woman is nuts. When I told her that my previous dentist in Fremont is a well known top notch dentist. She cut me off by saying "anyway, I have 40 years experience" so, irrelevant. Why is she working her? Who hired this woman? Are people just lucky that they have not encountered her bad behavior. She asks questions and if she doesn't like the answer she retaliates with rudeness. I also scheduled my son's appointment an hour after my estimated time. My son was running late and the front desk manager Laura asked me to call him. When Debbie the "Karen" hygienist came back she told me. Did you read the sign no phones allowed? I said I saw that, but Laura told me to call my son. Then she stood closely with a weird hovering psycho attitude I was forced to hand my phone to one of the dental assistants. The experience is just so off and disgusting. She dragged the doctor back in and presented me with a bill of how much it will cost and still have not began anything and when she did. She splattered a numbing liquid on my tongue which caused more unpleasant feelings. I told her I want to go and she changed her voice from psycho to psychotic times 20 fake concern voice. "Have you not have a numbing cream given to you before?" I said I have but not like how you gave it to me, burning my tongue!" Laura tried to book me again for a new session with Dr. Lester. As I drove away. I feel so bad and embarrassed for this person's behavior. I will just pay someone else that's much more deserving. Bad employee ruins businesses. So bad So sad Poor Dr. Anastasia Lester I feel bad for her for having Debbie on her team.