WOW! Ok, here is what happened with my family. My wife was running late for an appointment, called and got into an argument with the secretary (that needs customer service skills). Then we received a email that they cancelled all of my family's appointments in the future. I called , apologized. And I was to get a call back in the afternoon by the mean secretary. No call. They just emailed my ex wife her records. I called to get my records and was told they would call the police. After contacting my attorney, this is illegal. And further action will be taken. This is a great dentist. The Dr herself is caring, and really cares about each and every patient. We as a family are sad we have to go look for another DR due to an mis understanding between the DRs staff and I. I really wish I could speak to the DR personally? My suggestion is to keep your thoughts and feelings away from this staff. You do not want to lose the best DR in Sonoma county. Like my family did. read more

Kelly and her staff are the best! Everyone in that office cares about you; your comfort is foremost for those working on your teeth. I used to be extremely afraid of dentists but now I 'almost' look forward to a visit. Kelly is so down to earth and treats you like a good friend. She is never rushed and takes time to examine, evaluate, and share her dental plan. Kelly has state-of-the-art equipment to ensure that her patients get the best care. I am especially fond of Mary Kay, one of the hygienists, although all of them are wonderful at what they do! The front office staff is friendly and good at their jobs. I couldn't be happier with Kelly Elward and all of her staff. I highly recommend Kelly Elward's practice if you are looking for the best dentist in town!! read more

I had a great first visit, with an experienced and caring dental hygienist, who said I was taking very good care of my teeth. After arriving for my second visit, I was told that the hygienist who I saw on my first visit, and was scheduled to see again, was no longer working at the office, and that I would be seeing "X" instead. I waited for close to 30 minutes beyond the scheduled time for my appointment to begin. The new hygienist had a very different opinion about the health of my teeth and gums, and recommended a series of appointments for deep cleaning and scaling below the gumline. Dr. Elward came into the room for a short time at the end of the cleaning. She didn't look into my mouth or at my teeth at all during the visit, and instead accepted the hygienist's assessment without any examination of her own to confirm what the hygienist was saying (which was pretty much the opposite of what I was told after my first visit and exam). I asked whether my insurance would cover the treatment that they were proposing, and how much it would cost. I was told the office would get back to me with that information. It's been over a month now, and there hasn't been any follow-up. In addition, unlike many of the other reviewers, I find Dr. Elward's communication style to be less than ideal. She is friendly and agreeable, which are nice qualities in a person, but you also want a professional who presents clear information and options, and I find that a little difficult to get from Dr. Elward. I guess, unfortunately, it's time to keep looking! read more

Integrity- Kind- Informative- did I mention INTEGRITY? This is the dental office you have been looking for. I had been to 2 dentists before this and both tried to upsell me for thousands of dollars. A friend told me about this practice -she drives an hour to see Dr. Elward--thats how good she is- and now I understand. I was treated with care, respect and dignity. Dr. Elward had time for all of my questions and her calm demeanor is so refreshing. Every single person in her (all female) practice is kind, respectful and really competent. Highly recommend. This is the dentist I have been looking for! read more

Having a horrible morning, tragedy in the family. I printed out PT information, filled it out, copied all insurance info. I was early with all the paper work requested. Front desk informed me I missed the 2pm appointment, I apologized; front desk cancelled my son's 3pm appointment. My son was present for the 3pm but was informed that it is cancelled. I shared that I have all the paper work to proceed with the 3pm; the front desk person accused me of not having proper paper work. I tried to show her but she didn't want to view the patient info; therefore my son's appointment remained cancelled; he could not be seen. I asked if I could reschedule. The front desk receptionist was snarky and she said if you want. I followed with, can we? She responded, I think you should go somewhere else. Losing a loved one, just trying to breath thinking you are in a safe place looking for a smile. The front desk did not give us any respect or grace, which does not reflect Dr. Kelly's mission statement, trying not to break down in front of my son. We left quietly with silence all they way home. Our family practices in the medical field MD, RN, DDS. To treat another human being with such loathing is unspeakable. Always lead with grace. read more

This is a follow-up to a previous review. A 25-year-old gold crown fell out last Thursday night (ironically while I was flossing!). I left a message for the office that evening, and promptly received a call in the morning (this was NOT an emergency). Harriet scheduled me for the following Monday, and I made a mistake and accepted the appointment. Later, realizing I was going to be out-of-town, I called back. Harriet was able to schedule me for the following day (Tuesday - today, as I write this). I truly appreciated her help and patience. I waited no longer than a minute after my arrival before I was taken into the office and seated. Dr. Elward was able to clean the area and place the old crown with no problem. The entire process took no more than ten minutes. All of the staff are consistently pleasant and fun. Dr. Elward is kind, fast, efficient, and highly competent. A big thank you to all of the kind and helpful people at Dr. Elward's office! read more

I now have had 4 teeth pulled due to her inability to read xrays and do a proper oral exam. Very nice but ineffective dentist. read more

Kelly A Elward, DDS - Lost a tooth because of failed exam. - General Dentistry Near Me - Santa Rosa, California

I waited a month and a half for my new patient appt. It was cancelled by them 3 hours beforehand using a method of contact that was not the preferred method I had specified. It's another month for an appointment. Who knows if that'll be kept? I'm pretty annoyed. I would have gone someplace else if I knew I wasn't going to be able to get in before year end. read more

Hands down the BEST! From the minute you walk in the door - the great customer service experience starts. Dr Elward and her team are compassionate and go over the top to make sure you're comfortable. I highly recommend this awesome dental team! read more

My dentist of 20 years retired and he left some big shoes to fill. I tried a couple of other dentists but they just weren't quite right for me. I am so happy that one of my friends recommended Dr. Elward. I have been her patient for a few years now. She is so capable, communicates effectively, and has hired awesome people. Her office staff is cheerful and friendly. I adore my hygienist, Mary Kay. read more

I moved here from the South Bay and was looking for a dentist to continue with my treatment plan. I really love Dr. Kelly Elward! She has a nice, warm, friendly personality and made me feel at ease. Her office team is also very friendly. She's very practical and won't try to upsell unnecessary procedures. She feels that my condition had stabilized and won't be needing dental implants as prescribed by a former dentist. Thank goodness! Implants are not only expensive but very traumatic. I feel that I can breathe a sigh of relief for a little while longer. read more

I'm a new patient with Dr.Elward and just relocated from Southern California and now live in Petaluma . I went into her office for a cleaning and felt like part of their family almost immediately . It's obvious that Dr. Elward wants to cultivate a culture of warmth and acceptance for her patients while maintaining the utmost in professionalism and expertise . I feel blessed we have this quality health care professional in our community . A true find . read more

I broke my front tooth when I was eleven. Back in the 70s the dentist would just wittle your tooth to a nub and put a crown on it rather than bond composite as they do today. So after 40 years of having ugly unmatched front teeth, I went to Dr Kelly Elward. Her office was very pleasant and her staff was friendly and accommodating. Today i finally have beautiful front teeth! It made me want to cry. Not only was the staff and office friendly, Dr Kelly was amazing. She was so light handed and her design of my front teeth was incredible. They look so natural. She is truly talented and I am so grateful for her. If you need cosmetic dentistry I highly recommend this office in Dr's park on Sonoma Ave. I am so incredibly happy! Ps, I caught myself snoring while they were working away. That says a lot!! read more

I went to Dr. Elward based on a recommendation from a friend. I wanted a second opinion because I was not comfortable with the dentist I was initially referred to. Dr. Elward's office is friendly, clean, and well-organized. The previous dentist said I had a cracked tooth and needed a crown, whereas, after a much more thorough exam, she said it was a superficial crack and the tooth only required that the filling be replaced. Plus she found another filling that had fallen out. She is a very cheerful person who is sensitive to anything that might be painful. The whole experience was basically pain-free. I was even commended for flossing, which was new (but yes I am). I no longer have dental insurance, but found her fees reasonable and the scheduling efficient. Highly recommend. read more

Friendly knowledgeable people. Well run, clean, attractive office where someone actually picks up the phone when you call and is helpful and friendly. Appointments run on time and the staff sends reminders out before each appointment date. Dr. Elward took my PPO insurance and takes other kinds too. I personally do not have dentist fear issues, but if you do have them, Dr. Elward and her staff would be good people to take care of you. read more

If I could give Kelly and her team 10 stars I would. I have a lot of anxiety, so finding the right Dentist was crucial for me. During my whole procedure Kelly and her team made me feel comfortable and relaxed. I was checked on multiple times throughout my appointment and was even given music to listen to, to help calm my nerves. I will never go to another dentist now that I found Kelly! Thank You Kelly! You will be seeing me again!! read more

I switched to Dr. Elward a few years ago after a bad experience at my previous dentist. Dr. Elward and her staff are wonderful. I'm a bit of a dental wimp, and they have always held my hand (sometimes literally) and never made me feel like I was being a wimp. My hygenist is Melissa and she has not only taken care of my teeth, but also my parents' teeth. She's not just great at her job, but also distracts you from the cleaning with entertaining stories from her life. The office itself is very nicely decorate and spotless. I have never had to wait more than a few minutes in the waiting room. I would highly recommend. read more

My wife and I have been seeing Dr. Elward for a couple of years now. We both find her extremely competent and willing to take the time to explain/discuss the procedure being done. Her new office (100 Doctors Park Drive, Suite 100, Santa Rosa, CA 95405) is state of the art and her staff is exceptional. Do you leave your dentist appointment feeling it was a really positive experience? If not, you are probably NOT going to Kelly Elward! read more

Still a Favorite. I had to go to another dentist due to my insurance changing, but I have returned and will never leave again. Even though this office is still not in my new network, my portion isn't bad enough to keep me away. I love the team here and their great costumer service. I would highly recommend this office to everyone I know. PS I have severe anxiety when it comes to dentists, and this office has always taken care of me like I was part of their family. It is extremely encouraging to have your health care team on your side. XoXo I am forever grateful for all of you! read more

Dr. Elward is the best around! She worked with me to help relieve my anxiety about the dentist and was kind and considerate of all my needs and fears. I'm finally able to get into the dentist office because of her and the supportive staff. The staff is fantastic and treats you like family. Would recommend Dr. Elward to anyone!! read more

Kelly is a great dentist. She always makes sure I have had enough anesthesia, and is very caring about her patients. Her office is professional, everyone is following all COVID required precautions, she has a warm and friendly bedside manner, and I believe her pricing to be fair. I highly recommend her. I hope to be a patient of hers for a long time. read more

My husband and I have been going to Dr. Elward for about five years now. The one thing I love about the office is that they always greet you when you walk in and they always remember a little something about you. I don't know how they do it. Maybe they write it down on a little cheat sheet, who knows? But they always ask something like how was your vacation you did in XYZ, how is John's retirement going, things like that. It is really a very nice touch. They are always on time with everything and I have never been left waiting. Which, by the way if you did have to wait there is always coffee and tea there for you if you needed a little something. One time I had an appointment and it was for a filling. But I didn't remember that that was the reason I was there. So I said oh man, I gotta get a filling? And the dentist apologized that I didn't know why I was there. Totally not her fault at all and it was so nice for her to be so kind. I always go to Melissa for my cleanings. She can even understand what your saying when your mouth is wide pen and her hands are in there!! Just kidding but I bet she would be good at that game Speak Out! I love the gang at Kelly Elward's, they make going to the dentist very pleasant. And you always leave with a goodie bag. read more

Dr. Elward and all of her staff are amazing! I have avoided the dentist for an embarrassing amount of time because it was always a nightmare. They made it so easy! A couple of doses of valium, an action movie and individually numbing each tooth multiple times kept it completely painless. Would absolutely recommend them to anyone and everyone! read more

I've had issues with dentists my whole life so much so that I didn't see what for almost ten years out of anxiety. Dr Elward changed that completely. I don't mind dentists visits at all after finding this one! Extremely grateful! read more

From the Staffs to Dr Kelly ,they're superfriendly but upfront with you which I can appreciate. I'd recommend Dr.Kelly for sure read more

Kelly & her team are the best!!! I highly recommend her if you are looking for a new dentist. I personally hate going to the dentist but she makes it really easy & stress free. read more

Kelly has been my dentist for more than 15 years. She and her staff have taken such good care of me. I especially recall those early years when I needed a lot of dental work post-stroke. I had a serious head and neck tremor, so much so, she had one of her assistants hold my head still so she could work. A few years later she replaced my front tooth after the previous implant from another dentist sheared off at the gum line. She went over and beyond to make sure the new tooth matched perfectly. Between her and hygienist Shirley (who I also highly recommend) the health of my teeth and gums has steadily improved. Her entire staff is courteous and helpful. I always laugh while I am there and look forward to sharing hugs with them before I leave. I feel blessed to have such good care. read more

I found Dr. Elward and have been happy with her staff and services offered over the last 5 years. I had terrible experiences as a child, but quickly realized Kelly and her staff were there to help me - not hurt me. Since then, I've made a commitment to keeping my smile healthy and seeing her team for regular check up's. I recommend her to anyone I know looking for a great dental experience. read more

Dr. Kelly Elward is the most phenomenal, caring, compassionate dentist I have ever had. She cares so much for you, not to be in pain. She is very apologetic, if she thinks she is hurting you. It is very endearing. And believe me, after going through about 25 dentists over my 40+ years, I can honestly say, she is the first to ever care so much whether I was in pain or not. I have many stitches now and she couldn't believe that I watched the whole surgery but it was really cool to watch. I will probably be very unhappy for the next few days but, small price to pay so I can be proud of my smile again. I love to laugh and smile. Thank you, Dr. Kelly. You were quick and thorough. You have the best bedside manner. You are amazing and beautiful. read more

Dr Elward and her staff are so kind and competent! Like many people I'm not fond of going to the dentist and I'm terrified of needles. Dr Elward and her staff never made me feel uncomfortable w my fears and went above and beyond to put me at ease. I can't say enough about how wonderful everyone is there! Another nice bonus was the no interest payment plan they offered me. Pain free all the way around. read more

I chipped my tooth and did not have a dentist in the area yet. Dr. Kelly came highly recommended so I called the office. Michelle at the front desk was so nice and was able to squeeze me in with Dr. Kelly 2 days later. Dr. Kelly's warm-hearted professionalism and easy-going light-hearted humor made the experience very pleasant. Fixed my chipped tooth perfectly and affordably. I now have a new dentist in the area. I highly recommend Dr. Kelly Elward. read more

I have not been to a dentist in awhile as my previous dentist retired. As a child, I had some pretty bad experiences which left me rather nervous about going to the dentist. I was so happy to learn about Dr. Kelly Elward. She and her staff were very gentle, explained what they were going to do and kept checking if I was ok. They really put my mind at ease. I recommend them highly! read more

I am new to the area and needed to find a dentist - but absolutely HATE hate hate going to the dentist. Ever since I was a kid. My son did a search of "painless dentists" and found Dr. Elwards office. He called and they answered all his questions patiently, happily and thoroughly. I'm the last person in the world to rave about something I hate, but I have to admit - Dr Elward and her staff are absolutely amazing! These YELP reviews about her are all true - she's a true blessing. They are completely professional while being friendly and calming. (A blend that's rare these days.) I no longer have anxiety going to the dentist and feel blessed to have found her. They explain things, actually love their work and their patients. Highly knowledgeable, very talented, full of integrity and completely soothing. I'm spoiled now and would never go anyplace else. She and her staff are the best!! read more

Dr. Elward and her staff changed the way I feel about going to the dentist. I, like many, had dental horror stories and would sweat at the thought of drills, fillings, even x-rays, but then I found Dr. Elward. She is the kindest, gentlest dentist I have ever encountered. Now my whole family goes to her! Dare I say, I enjoy going to the dentist now!! That's something I never thought possible! Her staff is hilarious, friendly and very professional. I highly recommend Dr. Elward and her staff! read more

Kelly is so great! I have massive issues with the dentist (including massive anxiety and inability to become numb), once I found Kelly, my life became much, much easier. She has awesome sedation techniques, and they always make sure you are comfortable. Everyone is great, I love them all. I enjoy going to the dentist now, thanks to Kelly and her staff! read more

Dr. K. Elward is both professional and courteous. Due to my urgent dental situation, she added me to her packed schedule right before her office's holiday shutdown. Her office is replete with all the most modern dental technologies, computer screens above her patients chairs, digital x-ray systems, and her office is immaculate and recently renovated. Her staff are as amicable as they are competent. Dr. Elward was rushed during my office visit and understandably so. My inaugural visit is considered by me to be about as flawless as it could get. Now let's see how well her repairs will perform upon healing! read more

I've been terrified of the dentist for years, and so when I turned 18, I stopped going because I was so afraid of being talked down to and made fun of again. I've been so self-conscious about my teeth because of that, and I had nightmares about losing them because I was too afraid of going back to get insulted again. I'm 24 now, and went to Dr. Elward after my friend suggested her when I asked for recommendations on facebook. Dr. Elward and her staff were nothing like my old dentist. They were so kind, they explained everything really well, and they treated me like a human being. Not only that, but they even said nice things about my teeth, whereas my old dentist said mean things about them. They really helped me conquer my dental fears, and they're really good about stopping and numbing if I feel any pain at all. Thank you all so much! I hope I find a dental practice even half as nice as you all when I move back to Florida. read more

I can't say enough great things about this woman! Kelly went above and beyond the call of duty for me all with a genuine smile, friendly manner and professional knowledge. She does make it easy and relaxing - pays great attention to detail and I felt she truly cared about me and making my smile all it could be. I would recommend her to anyone and everyone, especially those who haven't been to the dentist in awhile. All the 5 star reviews are absolutely what I experienced at Dr. Elward's office. I can honestly say after 50 years I actually LIKE going to the dentist! read more

Dr. Kelly Elward is, in my eyes, the best dentist I have ever had. I used to have anxiety and couldn't even sit in the chair for a cleaning. After having a bad experience with another dentist, I stopped going to the dentist. Just the thought would make me have anxiety and panic attacks. Dr. Elward and her team used their magic to get me in the office and comfortable and now I am excited to go in for my cleanings. So thankful to have found her. Her whole team makes it a comfortable experience. My sister and I moved away from Santa Rosa and still will drive 3 hours round-trip just for our dental appointments. So worth it when you find an amazing office. read more

Dr. Kelly is AMAZING !! is staff is awesome and caring LOVE THEM !!! . I always feel so at ease after I've arrived. I'm terrified of seeing the dentist however after meeting Kelly and her staff 4 years ago for the most part that has gone away. Kelly cares about her patients, she cares if I get nervous, she cares that I'm afraid of the drills. Kelly's staff are sweet easy to talk to and gentle. It's really easy to relax take a deep breath and let the treatment begin. I recommend this office to anyone that has ever had a bad experience with a dentist anywhere else you'll find Kelly to be the complete opposite. FLEXIBLE , GENTLE, and GENUINELY CARING. read more