Most of the time good...Two months ago in November (approximately), I brought my 2010 Ford Escape to the Leif Johnson dealership repair shop to get some maintenance issues taken care of. Part of that maintenance repair was to get the oil pan gaskets fixed as they were apparently seeping (or leaking as it was stated to me. That was estimated to cost around 300 dollars. I brought in my escape a couple of weeks ago and the cost ballooned to 3200 dollars. I had the oil changed over two months ago at Leif Johnson ford and had not added any oil to the engine since. I also checked the dipstick and it was a little over quarter up the dipstick. There are no oil leak puddles under the car and also no smell of burning oil either. I had spent 2000 dollars the first time I brought my car in and the cost was nowhere near 3200 dollars to fix just the oil pan and gaskets (300 dollars estimate for gaskets only). Taking out the oil pan and sealing everything was never even brought up just gaskets. So I feel like I am being misinformed and being taken advantage of. For the same type of service elsewhere the cost is significantly lower. Here are some things that I have found by researching and discussing with other shops. The average cost for a Ford Escape Oil Pan Reseal - Engine is between $212 and $319. Labor costs are estimated between $158 and $200 while parts are priced between $54 and $119. Estimate does not include taxes and fees. So with the oil pan repair for 700-800 dollars for oil pan reseal with gasket repair adding 300 or so $1000 to 1100 total, but 3200!? WTF? Why do I come there? The Leif Johnson dealership is on my way to work so it is very convenient to drop off my car there and come to work, and most of the time the service is good. I have bought three cars from Leif Johnson Ford over the years and most of the time the service and sales are very good. read more

This is for the Leif Johnson family dealership. Not this particular location. I am referring to the North superstore. If I could give zero stars I would. I had a bad feeling from the start I don't know why I moved forward. I read other reviews about bait and switch and it holds true. Wish I had read before buying. They offer a 7 day return period. I should of just returned the truck. But I gave them a chance to fix my issues. I advised them of my concerns in writing within the first three days. They were not able to fix and in doing so kept making excuses such as my GM is out, my body shop guy is out, the salesman is out etc. Needless to say my 7 day return period ran out. They did nothing but tell me sorry we can't help you. One issue is my tailgate for one it is not even the original factory tailgate. But rather a repainted(bad job too) cheaper tailgate. The entire bed is rhino'ed minus the tailgate. The emblems aren't even straight or centered. Keep in mind they gave me the window sticker so I was assuming I'm getting what's on there. Issue two there are scratches/dents they verbally told me they would fix. They attempted to fix the dent but failed. Scratches remain. Once the 7 days hit I never heard from them. Third issue they didn't even bother detailing inside or even giving a full tank. My rate was so so after I questioned. What I hate the most is the "take the higher rate now refinance later" BS they wanted to give me a 9% wtf!? Bad overall experience. The one positive was Steve Clark. He was always friendly helpful and straight shooter. read more

The absolute worst car buying experience ever! I was in dire need of a reliable vehicle, I reached out to Leif Johnson, showed up in person, and left messages. After four phone calls of trying to get assistance, and reaching out to their other dealerships, I finally got into a vehicle. After a week of owning the vehicle, the check engine light came on. Luckily I purchased the full warranty package, so I took it into their shop and they said it was the gas cap and fixed it. A week later the check engine light came on again and I took it in because the transmission went out! It was covered and they replaced it. Weeks later the computer goes out, turns out it wasn't the gas cap initially and it turned into bigger issues. Now they want me to pay out of pocket because it's not covered by the warranty. I haven't even owned the vehicle for two months, considering four weeks of that time it was in their shop. I also had to have the oil changed! Today they were not helpful, they are not trying to make it right, and I highly recommend not buying a vehicle from these dealerships because they are thieves and sell lemons, not to mention their technicians don't do their job and misdiagnose so the warranty is crap. Also, the salesperson said it was a ghost. DO NOT waste your time with this unethical company and their horrific customer service!!!! read more

I have been to all the Ford dealerships in and around Austin. i had just about given up but I had one left to try. I am now a lifetime customer of Leif Johnson Ford. I had given up on finding a Ford dealership in Austin that truly care about their customers and don't treat me like I'm inconveniencing their service department with my business. My service advisor ELSIE was excellent. She went above and beyond for me. It was the first time that someone took the time to go over the service that was performed, the charges on my invoice. the recommended services (yes they did make suggestions on upsells however she suggested that when I could to call her to make an appointment for these. She said could do one at a time or more when my finances allowed it.. No pressure. Yes, I will have these done because I now trust her). Like I said I am now a lifetime customer. I say if you own a Ford give Leif Johnson Ford service department on Koenig and Airport a try. Definitely ask for ELSIE and you won't be sorry......she alone is worth the trip. I hope that management there recognizes that she is an asset to their service department and the organization. read more

Yes - the LJ Parts department is great! I have done business with these guys for the past 25 years. I presently own 4 Ford Trucks (Two are mine, 1 is Son's Truck, 1 is Daughters Truck), so we always need some little part to keep them in top shape. I live in Georgetown and I do drive all the way to Leif Johnson for my parts. Not convenient and sometimes traffic is awful, but It actually saves me time and money over dealing with other dealers in the area. Other Austin Ford parts departments usually don't have my part in stock, then when they call you to pick it up about 50% of the time it is wrong, I have never gotten a wrong part at LJ Ford parts - sure; we have had to order some weird parts in the past and wait a few days, but overall these guys save me time and money by shopping with them. I buy Motorcraft or Ford parts exclusively for our Fords - why waste my valuable time changing out a part too see it not fit right, or not be right? Just get it at LJ Ford Parts. Bill O. Georgetown, TX read more

Angel Ortiz our Salesman and Ryan Fisher, Finance Director, made sure our buying experience went well and we left delighted. The price was as good or better than other dealers from Dallas to Houston to San Antonio. They were both professional and upfront on all issues. We did not get this feeling with other Ford dealers in our Georgetown, TX area. We always felt they were being honest in our negotiations for our used Ford Edge. When the 2015 Edge we bought only had one key both Angel and Ryan found a way to get us a 2nd key without cost. When we arrived home with our new car we realized we could not get into our house. We had no garage opener. It was automated in our old car we sold to Leif Johnson. Angel stayed late as we drove back and allowed us to take our old car home for the evening to allow us to get into our house on New Year's Eve. We will come to Leif Johnson for our next car buying experience read more

When I get top-notch service, I want to share it, so here goes. I recently bought a used/pre-owned 2015 Jeep Wrangler from Leif Johnson Ford---actually i felt like I was buying it from an individual instead of a dealership---which is a very good interaction. There were no hastles, no high pressure, but simply a "dealing" with good treatment. We came to agreement on a very reasonable deal. They triple checked to ensure everything was correct, even ensuring that any missing items were ordered for me. Wow--simply great!!!! I dealt with James Billington, Frank Rodriguez, and Ryan Fisher. Go team Leif Johnson!! read more

I was looking for a used truck, I found one on I want to buy used. I went to Leif to look at the truck, there I met Angel Ortiz. Angel was extremely professional, friendly and personable he made my truck buying experience very enjoyable and hassle free. I would also like to thank Tom Hutchinson as well. Tom made my wife Debra very comfortable and took the stress of purchasing a vehicle very easy. I would like to thank both Tom and Angel and Leif Johnson for the great experience. I highly recommend using Leif Johnson for any future vehicle purchases Thank you Bob and Debra Sterling read more

This was my first experience with LJF used car sales. I started at the North Superstore but ended at the Koenig Ln location. I RECOMMEND the Koenig Ln location at any time a person is looking for a quality used car experience. Chris St. Clair and his sales team were wonderful. A SPECIAL THANK YOU to NIcole Feliciano (LJF Used Car Sales-Koenig Ln) for your amazing patience, attention, and knowledge of cars you gave to my son and I. You went above and beyond. Also, I would like to thank Fred Trudeau for your guidance and leadership. read more

First let me say I have been a customer of Leif Johnson Ford for over one year. I always call JoAnn Bustamante, Master Certified Sales Consultant for any of my needs and she always assist me like a professional, caring, and valued customer. I have recommended friends and colleagues to JoAnn because of her tenacity. Wow, what a great employee Leif Johnson Ford has and I will continue as a customer and continue my purchasing my trucks with JoAnn. Thank you JoAnn for helping me with my truck needs! Regards, Rudy D. read more

My wife and I drove over to Leif Johnson from S.A. to look at a truck. We were seated & offered, coffee & or water. My contact salesman Nick Lee came right on over and that was the beginning of a relaxed and agreeable truck sale. I can't say enough Good about Nick. The day ended with Ryan in financing that was also very professional and helpful in making our buying experience painless. Both of these fellows were a vital part in making it all happen. Thanks to the entire staff as well. read more

The customer service was great.! I spoke with a man named Matt P. He was SUPER nice. Any questions or concerns I had he was happy to answer them. He helped me get a great car and worked with my budget. I recommend him and his customer service to anyone whether it you're a first time buyer or not. read more

Mr.Issac Soberon was great! Bilingual as well and was even kind enough to help me find the right truck and bringing in some other ones just so I can view them. I am very happy with my new truck and will definitely be returning the next time I am looking for a new car! Thank you! read more

Damon thank you for your generosity and patience while helping me find the best vehicle that fits my personality and thanks for working with Dave Christian to help me find the best payment options to fit my budget. Good luck on your future vehicle sales. read more

Today I received stellar service from Martin Franklin and his team. I was impressed with how fast and courteous they were to my needs. Thanks guys great job !! read more