See Michael Amato if you want a sale at your pace and excellent follow up after the sale!!!…read more Brenda

Horrible experience…read more Bought a black 2023 Honda CRV on May 4. This review is under a pseudonym but they'll know who I am. The manager, Robert Furcinitti, had a sales associate bring me a sheet of financing options with a "7%" interest rate. I immediately knew from looking that the rate was closer to 20%, and I voiced this immediately. The sales associate, Arlie (spelling?), assured me this was a 7% interest rate in response to my concern. Not even close. So I asked for Robert, who came in and gaslit me that the numbers I was looking at were accurate. I pulled out a financing calculator and showed him 7% would be about $100 less per month than what he's showing me. He backed down, got a new paper with new payments, and sheepishly acknowledged he "made a mistake". Sure you did. The amount of money he would have grifted me out of was about $6000 over 5 years. When I purchased insurance through their partner, [removed as part of edit] and Pronto insurance, they assured me they would "prorate" my insurance if I switched. There was a surprise $84 fee, meaning I was charged $110 for 2 days of Pronto insurance, PLUS the ~$170 fee for the insurance agent. Every step of the way I was deceived and mislead. I had to call Honda itself about the dealership and we're working through what to do about this. UPDATE: I at least got them to recover the $84 fee, but that's no thanks to Howdy Honda. For that reason I've removed the name of the insurance agent from the review.

Great management, great service! They are not there to try to up sale you. Would highly recommend…read morehaving your car serviced here.

The are honestly the best. Love the service the kindness and the quality. Gary and all of the team!read more

Its a little garage, hard to tell where to pull in, not a lot of frills or comforts, but they're…read moregreat guys and they do great work. Straight-forward, friendly and professional.

Sam is the man. Very friendly. No Bologna, tells it straight, transparent pricing and quick turn…read morearound. 10/10

Cousins, you already know I love great service. Having experience and customer service and…read moremanagement for over a decade allows me to the ability to understand what it really looks like and how important it is in the success of your business. Enterprise did not fail me in reference to the experience. I ended up rescheduling my appointment that I had a previous day due to all the events going on and wrapping up paperwork for a car accident that I recently had in a car that I purchased this year as well. The best experience was really understanding what I was purchasing and signing for again, and the fact that I have an upgrade from what I had previously had a lower price. I'm very grateful for the experience and the test drive and the openness that was provided in this journey. Finally, did you know that when you rent a enterprise car and then decide to purchase one of their cars off of the sale lot, they will take care of the rental for you and you don't have to worry about going to get this car dropped off. It's always the service environment for me. Everyone was really friendly. The managers and the supporting Financial staff were very communicative and helpful in the quick transition of the new purchase.

Forget The Motor Mile, I started with Enterprise Car Sales online, purchased the following day and…read moredrove out! Epic salesman, Justin Miller is part of a solid team at this location. Thank you

I went to the dealer for an oil change, recalls and diagnostic work for my Kia Telluride (2022)…read more While at the dealer I received an email which allowed me to consent to all the work they had deemed necessary. I consented to an oil change and asked the rep (nonmechanic) what the other terminology meant.... I left to get a second opinion. I AM SO HAPPY I WENT TO JUKES! They saved me probably $2,000, provided me education about the codes as how they related to my vehicle and provided future recommendations as how to keep my car in the best condition. It was so quick, no hard sells, and was a friendly environment. They will be my first opinion from now on!

Last time, Miguel made my day. Helped me diagnose a battery terminal issue, offered multiple…read moresolutions based on my budget & printed out info on it for me. BEST part was I had a huge dent in the front fender that I figured I'd pay to fix later this year yet upon pick up the dent was gone!? (Matt?) worked on my car and went completely out of his way to fix the dent. Total cloud 9 jaw drop! Sarah, Forrest, the gentlemen with fun colored hair... everyone is helpful and the biz is so well structured and efficient. No one likes spending on a broken down car but somehow I always walk out of here feeling like my car should break down again just so I can come back lol

I am very grateful to the staff at CarMax South Austin! Not only did they help me secure the…read morevehicle I wanted, but they also helped me with trading in my previous vehicle. Thank you to Morry for helping me test drive cars and see what I wanted! Big shoutout to Jordan S. for making the purchasing process seamless and a great experience! She is EXTREMELY knowledgeable and made sure to answer all my questions and concerns with ease. If you are in the market for a new vehicle, I HIGHLY recommend working with Jordan!

CarMax: CrookMaxxing Lemon Slingers…read more The experience has been a masterclass in deceptive practices, zero accountability and zero fs given. What was wrong on day one: Service lights were already illuminated when the car drove off the lot (they keep deleting my photos here). Brake fluid and engine oil both overdue for service. The tailgate was also inoperable. CarMax advertises a rigorous 125-point inspection on every vehicle. Well their service department must be blind. Dash lit up like a Christmas tree. Also, severe water spots on the hood. What was discovered within three weeks (warranty period) -Active coolant leak with pressurized spray visible under the hood -Water intrusion inside the cabin. both front and rear -Rough idle -Leaking washer fluid pump. How CarMax handled it: When the first issues were brought to their attention, they made no effort to acknowledge them or schedule a service appointment. It was brought to their attention 3 times at the time of sale. For the rest of the issues, Saturday was my last opportunity. Turns out service is closed on weekends and I found out the hard way. I was directed to use the app by an employee who answered the phone, but the app has no scheduling feature. Only a phone number that routes back to a closed service department. My warranty expired while I was following CarMax's own instructions. They did not honor my attempt to schedule a service appointment. Warranty expired and I was told to kick rocks. I spoke with another floor manager to wait 2 weeks for some other manager. I refused to wait. I spoke with the general manager who said kick rocks. I spoke with the inventory guy - who said kick rocks. I am completely baffled as to why their warranty is 30 consecutive days vs business days. Why is it possible for a warranty to lapse on a weekend when you can't do shit about it? I was told to "leave a voicemail" next time. I spoke to a human. Why is that not enough?! I have the call logs. Why - did they not schedule an appointment? I don't understand how this is allowed as it is clearly a deceptive practice. CarMax inspects their vehicles like Boeing "inspects" their planes. We all know how that went. These guys make money laundering car dealerships look like saints. They actively and knowingly did not inspect the vehicle and made every attempt to NOT schedule service and took no accountability for it. Look at the other reviews here and complaints with the BBB if you think I'm overreacting. And just to add insult to injury, they sold my data to data brokers for which I am now receiving an onslaught of spam regarding my vehicle's warranty.

JD in parts is the absolute best, she always seems to find me the parts for me that I need every…read moretime without any doubt. I trust her completely and she goes out of her way to find all the parts I need, so thank you very much JD.

I had a very disappointing experience with the service department at South Point Hyundai, largely…read morebecause of how my concerns were handled. Before bringing my vehicle in for service, I called the dealership to ask about transportation. I was told that a courtesy shuttle was offered to take customers to and from the dealership while their vehicle was being serviced. Based on that information, I scheduled my service appointment expecting transportation to be available. When I dropped off my vehicle around 7:00AM, my service advisor, Hailey, informed me that a courtesy shuttle might not be available to bring me back to the dealership after my service was complete. I acknowledged that at the time. Later, when my vehicle was ready, I called and asked if a shuttle could be arranged. Hailey told me there were no guarantees but that she would try. I also asked whether I would be reimbursed if I had to take an Uber, and I was told there would be no reimbursement and that I would need to take my reimbursement concerns to Hyundai corporate. After waiting approximately 30 minutes without receiving an update, I called the dealership again. The employee who answered informed me that no shuttle request was on file. Thankfully, they immediately arranged transportation for me, which I appreciated. Unfortunately, when I arrived at the dealership, the situation became even more frustrating. Rather than acknowledging the communication breakdown or focusing on a resolution, I felt the conversation became argumentative. I asked to speak with a manager, and my mother joined the conversation by phone while the manager helped address the situation. Even then, I did not feel my concerns were taken seriously or that any responsibility was acknowledged. I understand that courtesy shuttle availability can be limited and that transportation cannot always be guaranteed. My disappointment is not about the lack of a shuttle itself--it's about being told beforehand that the dealership offered shuttle service, the apparent failure to submit my transportation request, the lack of communication after I called, and the way my concerns were handled afterward. Customer service is measured not only by whether problems occur, but by how they are resolved. Unfortunately, this experience fell well below my expectations, and I hope the dealership takes steps to improve communication, follow-through, and accountability for future customers.