Alex Ward gets 10 stars! This was the best car buying experience ever!…read moreI felt like i was hanging out with friends during the whole evening , I totally relaxed. Buying cars has always been a traumatic experience for me but the customer service/sales are top notch! I'm loving my "gluttonas" bright red MB GLA 250!

Terrible experience!! I purchased a car (long distance) from them in February 2026. It is now…read morealmost September 2026 and I have yet to receive my title. Dan has been giving me the run around for months. Neil, the manager, assured me that he would handle it and it's been two more weeks. Since I paid in cash, I don't know what their excuse is but I'm ready to get lawyers involved. The actual car is great and arrived promptly. I just can't register it until I get the title. The guys are very nice as they put me off, but it's been a very unpleasant experience. I wouldn't buy from them again.

Always goes here to help with my windshield wipers to replace. Last time the guy installed and help…read moreme fixed my windshield alignment but this time the rep could not help me and Instead recommend a local business to support. Even though I ordered replacement that day. So sad it wasn't that other person who helped me last time. But overall staff usually nice and quick.

Franklin T. Went above and beyond to help me with my brake light situation. Will recommend.read more

I went in to buy a replacement windshield wiper. The lady that assisted me was so friendly and…read morehelpful. She even offered to install the new wiper. The store is very clean and organized.

Our car had a dead battery on Labor Day Monday. Frank Tate and the folks at the East Williams…read moreStreet location in Apex NC went WELL above and beyond to make sure our car was up and running by this afternoon. Excellent customer service, friendly, helpful and professional. Our family will go to them from now on for all of our auto parts needs. People like Frank Tate help make Apex a great place to live. We have no idea why it says we live in CA.

A small auto parts store and a lock smith to boot. They will make keys for your home or car. Well…read morethey can cut keys on the spot. They carry the regular car parts, plugs, wires, air filters, belts , hoses , fuel filters, and a few more. The parking lot is a good size. They sit back from the road a bit so do not miss it. Friendly service here and moderate prices.

Bought my car from there over a year ago. It's still moving with little to no maintenance done to…read moreit, so there's that. The seller made it quick, easy and convenient for me to buy and fly. However, gonna just put it out there - I had this weird feeling in our dealings. He just had a shady way about him that made me feel like I was being taken for a ride (ZING!) and it made me kinda wary of working with him. I know what some of you are thinking - "Well, he IS a used car salesman!" Yeah, I get that...just saying. Anyway, love my car. Cost me every single dime I had but I love every inch of it. Sometimes I kiss it a little bit. .... .... I've said too much. *leaves*

I made this account solely to leave this review. I drove 30 minutes to pick up a specific part that…read morethe store said it had online. I even made an online pickup order which was confirmed. Come to find out after my 30 minute drive up there that they didn't have the part. And to top it off my cashier Maurice was extremely rude and acted like he a had a chip on his shoulder the whole time. Look buddy if you don't like your job find a new one don't make it my problem.

poor customer service. I went for battery check up guy said he cant lookup for your record when did…read moreyou purchased battery by phone number. other Advance auto location pull up record by your phone number. Testing battery here give you XXX reading . I took it at other Advance auto they gave me detail performance of my battery. Rude behavior and helpless people. Avoid going to this location

Updated: 06 July 2021…read more I spoke with Rusty Carter who's been the service provider for 18yrs at this location. We both agreed that it was truly a miscommunication and a few honest mistakes were made. He did find an issue with one of the spark plugs that was used and replaced all the spark plugs and even reimbursed me for the valve gasket cover. I didn't expect to get reimbursed for anything, but I think it goes to show that they are willing to own up to honest mistakes and take accountability. None of use are perfect, and I am just so relieved the the repair saga seems to be over! I did have a few maintenance services performed on my car at once. One of those services was changing my spark plugs. I got my spark plugs changed and I've been having misfires ever since. I took the car back because I got a check engine light the day after my service. They said I needed a new gasket valve cover and a catalytic converter. They told me they wouldn't have to touch the valve gasket cover in order to change the spark plugs. So I got it fixed. Within a week the check engine light came right back on. I tried to make an appointment and the service provider said I would need to have fixed the catalytic converter first before I brought it in or else he would just tell me the same thing. I go to get the catalytic converter fixed and they said there isn't anything wrong with my catalytic converter and that I have another misfire code. This was the situation that prompted the original 1 star and outrage, but it has since been resolved.

We recently bought our fourth VW Tiguan from this dealership. It will be our last…read more Whatever happen to making a returning buyer happy and pleased in fact any buy. This purchase was the worst in all our car buying experiences. Their were mistakes made on the contract. When I mention I was told that I would get a check for the over payment for my trade in. I ask when told I don't know. Can you please check on it? I was told he would and he get back to us. Two days later he calls me and said the check was cut and shipped via UPS. Everyone at the dealership felt cold and non caring. Nothing like our 3 our purchases. I don't know what happen to change this dealership. Whoever is managing Volkswagen of Cary needs to return it back to the way it was in the past. I felt like all the carried about was making money and nothing else what a shame.

Demetria was a great help getting new wipers for my vehicle, and also helping me get some…read morespeciality items. She was very pleasant when helping to install the wipers, and also helped me to understand the price differences in the speciality items I was getting.

My car would not start, so had to find someone to jump me and headed straight to Auto Zone, as it…read morewas a Sunday and they were the only ones open after 7:00. I did have to wait in line awhile, as both people in the store were busy with other customers, but one employee rang me up and got the battery while another one put it in. I thought the price was high, but had no choice, and Matt installed the battery quickly and made sure it was working before I left. From what little I saw, the store was well stocked and clean. Another customer had an item that had a sale sign on it, but the sale had ended. The employee still gave the guy the sale price. I thought that was good customer service. They do have a self check out machine that you can use if you are just purchasing an item and do not need help like I did.

I had one of the worst service experiences I've ever had at Land Rover Cary…read more I brought my vehicle in because it stalled and was smoking under the hood. When I called to schedule my appointment, I explained everything and was told it sounded like an electrical issue or alternator. Based on that guidance, I had my car towed in. After diagnostics, I was told I needed alternator-related repairs . I picked up my car, drove less than five minutes, and it started smoking again -- the exact same issue I originally brought it in for. Now, instead of owning the misdiagnosis, the service department is suddenly claiming I have a coolant issue, which was never present before and never triggered any warning lights. This feels like new problems are being added instead of admitting the original issue was not properly diagnosed or fixed. Let's be clear: * I came in for stalling and smoking * I paid thousands based on their diagnosis * The problem was not resolved * Now they're changing the story A proper repair shop should: Diagnose the actual cause Verify the repair resolved the symptom Road-test the vehicle before releasing it None of that happened here. I'm extremely disappointed with the lack of accountability and professionalism. Being charged thousands only to get your car back in the same condition is unacceptable. I would not recommend this service department to anyone.

I cannot leave zero stars, so once all have to do. This is our 100% real experience with Land Rover…read moreCary. If you only need the short version, not only did the sales manager John Groisil treat us with complete disrespect, but the general manager David Coyle almost completely dismissed our situation and did not live up to his promises. DO NOT BUY A CAR FROM THESE DISREPUTABLE PEOPLE. They practice sketchy business practices, and do not engage you when you have problems with their vehicles. Now for the long version. In June of 2023, my wife and I bought a used Range Rover Sport from LRC and initially we were happy with the purchase. A few weeks after our purchase, we experienced smoke coming from under the front right off the vehicle. We took it in for service and LR told us it was a loose exhaust pipe and they had the " parts" to fix it. What they didn't tell us is that the part was bolt and this charged us $800 for the repair. Not covered by the warranty. Remember this, it will come back up. Gross. With that out of the way, we drove the vehicle for a couple more months, and we're relatively happy with it until 10/25/2023 when this vehicle with 51,000 miles on it suffered COMPLETE CATASTROPHIC ENGINE FAILURE. I Am Not kidding.  I had the car towed to my local, TRUSTED mechanic and they told me what I heard the most, that there was something that was preventing the event from turning over. The shop could not diagnose further without extensive cost, so I called LR to see if they could help. They did, and this is one of two helpful thing they did. They confirmed the failure and that the engine would need to be replaced.  Knowing that out warranty had expired, I asked Land Rover what they could do to help, and their answer was not good. First, it took me 3 phone calls, all without response, and finally a visit from me just to get someone to speak with me. I think I caught them off guard, but that was my intent since they WOULD NOT return my calls.   I was finally able to get them to give me a quite on replacing the engine, and that would be over $32,000! And no, they would not cover any of those costs! I was also able to get the full maintenance records from the dealer and well, there were some enlightening things in there. But at this point, I had service a mechanic to source and replace the engine, at a less than half the cost quoted by the dealer. In the meantime, the dealer has told me that all regular services has been done on schedule and at the dealership. Fast forward to the engine breakdown. This is where we really uncover the shadiness and lies. My mechanic discovered that the EGR valves were completely blocked and caked with carbon. He also discovered that the turbo assembly was not properly connected to the exhaust (remember the first issue they charged me $800 for?) He also discovered that there was a bolt missing from the exhaust pipe (again, first issue) and tons of blowback on the engine.  Let's dive into the maintenance records for a minute. I found out that Land Rover had PREVIOUS FIXED THE TURBO AND EXHAUST! So basically they attempted to fix and did not, faked fixing it again and charged me for the work! Next, looking at the regular oil changes, it seems that for the first 5 or 6 they did at regular intervals of 5000-6000 miles. However , the last interval was over 17000 miles. That seems absolutely ridiculous and had they done one iota of checks, they would have, and should have changed the oil before they sold that vehicle. Again GROSS NEGLIGENCE AND INCOMPETENCE.  Now after I found this out, I called the dealer corporate headquarters promptly received a call from the general manager. At first he seemed genuinely apologetic and offered to cover some of the repair costs, which they did, and if we wanted to work a deal on another vehicle when this one was repaired, just come to him and he would work with us. But true to the stereotype of a sleazy sales weasel, when I tried to call him (David Coyle), he never returned my calls (3x). So once again I was forced to drive to the dealership to get any acknowledgement at all. I asked him to explain to me what a "Deal" meant and he refused unless I had a vehicle in mind. He did not want to put any effort into assisting us. I was utterly disgusted.  We finally, after 5 months got our car back and had been driving it. A 2017 engine with 10k less miles than the one that failed. Was running great, even drive it to Florida. I changed the oil twice and seemed to be running well, until last Thursday, February 6, 2025, When on our way home from a show, this piece of Garbage failed again! At 50,000ish miles. Right on schedule as it seems.  I want to vomit and again I have no confidence in repairing this vehicle again.  DO NOT BUY A LAND ROVER VEHICLE OF ANY KIND DO NOT BUY A VEHICLE FROM LAND ROVER CARY DO NOT BUY A VEHICLE FROM LEITH AUTOMOTIVE GROUP  EVER  THEY WILL WILLINGLY AND WITHOUT REMORSE TAKE YOUR MONEY AND LEAVE YOU HELPLESS

Ed at the High House Road O'Reilly Auto Parts truly came to the rescue!…read moreI initially stopped in because the tail lights on my husband's car wouldn't turn off after parking and removing the key. Ed quickly diagnosed the issue and found the exact grommet I needed--problem solved, or so I thought. When I went to leave, my own car wouldn't start. Jumping the battery didn't work, and Ed suggested it might be a faulty starter (which turned out to be exactly right). At that point I was pretty frazzled with two cars out of commission, but Ed stayed calm, kind, and incredibly helpful. He let me leave my car overnight and even suggested options for getting home. Thanks to him, I was able to Uber home, fix my husband's car, and deal with my own car the next day (which was indeed diagnosed with a bad starter). Ed's knowledge, patience, and willingness to go above and beyond made a stressful situation so much easier. Exceptional customer service!

Huge Thanks to Ed!…read more What a day, what a day! What started as a quick stop for gas in Cary turned into a full-on car emergency when our vehicle refused to start. After a kind couple's attempt to jump the car didn't work, we were feeling pretty stuck--until we realized we were literally across the street from an O'Reilly Auto Parts. I called the store, and that's when Ed became our hero of the night. Without hesitation, he walked across the street with a jumper and got our car running again. And he didn't stop there! We headed over to the shop, bought a new battery, and Ed even installed it for us right then and there. Ed was professional, knowledgeable, and incredibly kind--exactly the kind of person you hope to run into when your car dies and you're stuck with your plans derailed. I can't thank him enough. He turned a stressful night into a reminder that good people still exist. If you ever need car help in Cary, O'Reilly's is the place to go--and Ed is the guy you want helping you out. Absolute legend!