First, let me make one thing clear: I am a female small business owner, and I do not write reviews out of spite. In fact, I hate that I even have to write this. But what's happened has left me no choice.
I paid for a locker, and I bought their equipment. One day, I showed up for class, and they emptied my locker, stole my friend's and my stuff, and threw out my bag. Even worse, they admitted to doing it.
I've been doing LEKfit since 2018--when it was a small setup in a garage. I've stuck around because I love the workout, but the toxic culture at this studio is impossible to ignore. It feels cliquey, like some twisted version of "Mean Girls." I've had other members cut in line in front of me, steal the trampoline I saved, and even yell at instructors for the most minor mistakes. And the staff? I've watched instructors scold their own team for something as ridiculous as a misplaced trampoline. The constant staff turnover makes it all the worse; it's depressing to walk in and see yet another familiar face gone. Many incredible LEKfit instructors have left over the years.
Now, let me get to the most infuriating part. In the summer of 2023, I wanted to attend a Saturday morning class. But it was only open to members. So, feeling forced, I paid for the membership. And then, not even a month later, they opened those same classes to non-members. Can you imagine how livid I was? It felt like a total bait-and-switch--pressured into paying for something that immediately became unnecessary. I paid an outrageous $3,100 for a year-long membership. Honestly, I'm embarrassed to admit I spent so much. Also, You need to purchase LEK Equipment which costs about $300 per person, purchased directly from LEKfit, or else you're forced to rent it every time you attend class. They often add equipment to the classes and in which case you need to purchase more items.
But it gets worse. When I showed up for class in August, I was shocked when I went to my locker, the one that comes with the membership, and all my belongings--over $600 worth of equipment, both mine and my friend's, plus personal items--were gone. GONE. No warning, no email, nothing.
When I confronted the front desk, they had the audacity to tell me it was "policy." what policy it was, they could not tell me. They couldn't return my items because they didn't know where they were. I mean, seriously? I gave them my name, locker number, a detailed description of everything, and still, nothing. I left that day empty-handed, and I have every reason to believe my equipment has been thrown into their rental inventory.
After a month of back-and-forth, I finally got some things back- they told me to get my stuff from the valet--but not my friend's equipment (and she's on medical leave, for goodness sake). A whole $300 set of equipment that she purchased from LEKfit that they refused to replace. It took them a month to return a random box of equipment that is still missing a 5-pound set of weights. The stuff they gave me also looks old and dingey, and the wrong set of gloves. They still owe me $25 for my tote that they threw out- they promised they would venmo this since they are taking responsibility for the loss. The toxic environment, the disrespect for loyal members, and the appalling customer service have ruined what should've been an enjoyable experience. I'm sickened that it's come to this, but I can't stay silent. I do this with the hope that I can spare someone else from wasting their time or money. read more