I am extremely disappointed with my experience at Orange Grove Inn…read more I booked my reservation approximately one month in advance for June 18-24 and received a confirmation email showing those exact dates. As I was traveling internationally from Canada, these dates were planned well in advance and were not flexible. Before traveling, I double-checked my reservation details to ensure everything was correct. When I arrived at the hotel on the evening of June 18, the front desk agent informed me that he could not locate my reservation. After I provided my confirmation email, he searched further and stated that the reservation in their system showed dates of June 17-23 and had been marked as a "no-show" because I did not arrive on June 17. The front desk agent contacted a colleague, who reportedly advised that someone had called the hotel on June 9 claiming to be me and requested that the reservation dates be changed. I never called the hotel to modify my reservation, nor did I authorize anyone else to do so. This raises serious concerns about the hotel's reservation verification procedures. If reservation changes can be made over the phone, there should be sufficient verification measures in place to confirm the identity of the caller before altering a guest's booking, such as asking for the phone number or email on file. To make matters worse, I was charged approximately $160 CAD as a no-show fee due to a situation that was entirely outside of my control. I was informed that the charge was non-refundable. While I understand and respect no-show and cancellation policies-I work in the hair salon industry that also enforces such policies-I do not believe it is reasonable to charge a customer when the issue appears to have resulted from an error in the reservation process and the hotel business rather than any action on the guest's part. The most frustrating aspect of this experience was arriving after an international flight only to discover that I effectively had no accommodation and was left scrambling to find somewhere else to stay. What should have been the start of a relaxing vacation became an extremely stressful and costly situation. I hope management reviews this incident carefully, investigates how my reservation was altered without my authorization, and reconsiders the no-show charge. Based on my experience, I cannot recommend this hotel. UPDATE: the hotel called me and told me that they have issued the full refund which is great, but I hope they learned their lesson to be more diligent in terms of modifying/cancelling reservations and verification measures, because being stranded in a different country is not OK and it was a stupid mistake on their end that could've been easily avoided.

The Orange Grove Inn -- a title that conjures visions of pastoral citrus groves and sun-dappled…read morerepose, yet delivers instead a symposium of indignities. Sedated by its lofty Yelp ratings, I arrived with optimism bordering on naïveté. Mere hours before check-in, however, I received a portentous call: the establishment had indulged in the ancient art of overbooking and inquired whether I might exile myself to a different hotel -- this was notably unaccompanied by compensation, contrition, or even a perfunctory coupon. I declined. The inn itself reclines beside the freeway in what might generously be described as an auditory amphitheater. My room, strategically stationed beside the parking lot, afforded me immersive access to the oratory stylings of late-night congregants and the dulcet hum of interstate transportation. Soundproofing was aspirational. I may as well have resided in a cardboard box on Skid Row. The bedding was laughably minimal: a sheet of ecclesiastical thinness and pillows with the structural integrity of neglected paperbacks. The bathroom featured a lone hair in the sink -- perhaps a memento from a prior pilgrim -- and black grime curating the corners. As I washed my hands, I was visited by a surprise guest: a cockroach scuttling across sink. The following morning, I discovered a foreign toenail clipping nestled in my bed, as though the housekeeping staff had wished to leave me a keepsake. Not to be outdone, some nocturnal arthropod elected to feast upon me in three distinct locales, each bite swelling with concerning severity. Upon checkout, I was informed -- with bureaucratic serenity -- that my failure to summon staff at midnight rendered all grievances retroactively inadmissible. Having merely desired a safe and hygienic sanctuary in which to repose after evenings with friends, I was instead treated to a masterclass in institutional indifference. Compensation remained as mythical as the orange grove itself. In sum: a stay so memorably abysmal it borders on performance art. I shall not return, though I do hope the establishment one day aspires toward cleanliness, humility, and perhaps fewer toenails.

Liane at the front desk checked us in. Very friendly and hospitable! This has to be one of the BEST…read moreFairfield hotels we have stayed at in all of Southern California! The common areas were very clean, our room was SPACIOUS! One of the elevators was out of order but quickly fixed a few hours later. Our room was on the freeway side and this hotel is located on a flight path for John Wayne Airport nearby and we were really surprised how quiet inside our room was. Marriott Bonvoy Gold Elite Membership points helped waive parking & breakfast. The location is close to John Wayne Airport, Fashion Island, Newport Beach & South Coast Plaza at a much better price point! I highly recommend this Fairfield Inn / Marriott property for your next OC stay.

My family and I stay here at least 4 times a year and every single time have been welcome and…read moretreated with professionalism. Sometimes something doesn't work but they do their best to fix it and we appreciate it . Even after our daughters have graduated college and moved areas, we will continue coming and staying at this hotel when we are in the area

Spent a week here for work. The shuttle picked me up as scheduled and brought me to the hotel. My…read moreKing suite on the third floor was amazing! Very spacious and comfortable. The fully equipped kitchen was perfect. Being welcomed with perks from Hilton Honors was nice! Needed the bottled water. I only ate at the adjacent restaurant once- not a fan of burgers. Hit or miss, but convenient. Having the Hotel Grubhub no service fees as an option came in handy a few nights! Very close to my favorite eating places when in southern California. The inclusive breakfasts were delicious- a very nice variety.

We like the place, room is big. The place is convenient and clean. Breakfast is acceptable, we had…read moreone bedroom suite with two queen size beds. People are friendly. But the furniture showed wear and tear. They need to change the furniture. Fabric needs to be cleaned and the dining table chair seats need replacement. They are torn.

If you need a place to get on your feet again and your not picky about what it looks like. Than…read morethis is the place for. The service here is ok. Housekeeping is the best. They are very helpful and the front desk people are always polite when ever we ask for something. Maintenance comes right away when there is an emergency.

Motel 6/ Tustin Motor Lodge was a complete mistake. The front desk clerk was polite but it went…read moredownhill from there! The room was filthy and sticky on all the surfaces. Holes in the bedspread and what looked like mucous/ blood stains spotted around the room. The bathroom was disgustingly small and outdated. Beds and pillows were very uncomfortable. We only needed the room for one night for traveling but I would not of stayed another night if I needed to. You definitely get what you pay for at this place!

NEVER STAY AT Bel Air Motor Hotel ~ Never stay at this hotel. Our booking was paid in advance…read morethrough Booking.com, and when we arrived, we were told they require a CASH-ONLY deposit. We are traveling for business and do not carry large amounts of cash, nor should we be expected to when a credit card is already on file and payment was made in advance. The hotel claims this requirement is "disclosed" on Booking.com. If so, it is buried deep in the fine print, not clearly presented at booking. Most travelers would never reasonably see this, especially business travelers who rely on cards for expense tracking and accountability. The situation was made far worse by the staff's behavior. They were extremely rude, repeatedly interrupting us, talking loudly over us, and refusing to have a calm or reasonable discussion. There was no attempt to resolve the issue or offer any accommodation. Despite refusing to allow us to stay, they kept our Booking.com payment and will not release it. We were turned away for the night and lost our money entirely. This hotel operates with unreasonable policies, poor disclosure, and hostile customer service. If you are traveling for business, do not carry cash, or expect basic professionalism, avoid this place at all costs.

Tried to check-in to this motel. Reservation was paid in full got to the hotel and they ask for…read more$100 deposit. That was fine... they then demand cash only for the deposit. Bone of the posted documentation shows any cash requirement. Have no cash machine and were completely un-flexible. Not to mention that the lobby smell horrific, the furniture is water damaged and a total wreck.

I just checked out of the room and as it's pouring rain outside this fat Hispanic guy said you guys…read morehave to go knowing we didn't have a car and sent us out in the rain. Mind you it was less than 15 minutes after leaving the room trying to order an uber.

I will never stay here again this place was nice looking however the place has bed bugs and that is…read moreabsolutely disgusting my back and underarm are completely bit up had to throw away all my clothing I wore just sitting on the beds I'm so grossed out.

I just wanted to check in and give another AMAZING review! In January our family came and left a…read morepair of brand new Nike shoes. We noticed when we got home to Sacramento so we called the hotel and they said they'd hold onto them for our return in May. Fingers Crossed. When we checked in yesterday the front desk clerk stated they'd hold onto only keep items for 30 days but would check. 10 minutes later an Honest housekeeper came and brought the shoes! We're really thankful they saved a $200 pair of shoes. Tells a lot about this hotel an workers. THANK YOU

Checking out after staying here again (Tuesday - Sunday), we forgot our clothes this time! After…read morestaying here every 2-3 months, and twice this month, you'd think we got the routine down by now, but we were in a hurry and didn't check the closet. Our call was immediately picked up by Brian ("who is here for work"), he confirmed that there was stuff left behind and connected us with Maria in Housekeeping. Maria graciously took our name, number and advised us to come to Housekeeping to pick it up when we return in August. The call took less than 2 minutes!

This hotel is improving I always like staying here people's is really nice Latisha is always…read morefriendly breakfast is always good

it was a great location awesome breakfast best part was the evening reception and front desk staff…read moreespecially Latisha she was great I will return