This is a decent Petco, kind of small but generally has most items. They are out of some items…read morequite frequently, so I order online and get it delivered more often than not. The customer service is not great here either, so I'm never necessarily excited to go to this Petco location. I really only visit if I'm in pinch and need something urgent, as it's 2 mins from my house.

We like stopping in for cat food or litter and to visit with the animals. We are always greeted by…read morefriendly staff who goes above and beyond. If our litter is out of stock they even check the back or on there phones. We noticed a positive turnaround over the past year at this location, animals are well taken care of and seem to get lots of love now. We'd prefer no animals at pet-stores but these critters here are luckier then others. This location is always clean and plays great music. Keep it up.

I cannot recommend VCA enough, our vet Sarah, was beyond incredible. Our dog of 12 years had to be…read morelaid to rest yesterday, and she was nothing but professional, empathetic and kind. The vet staff made our sweet Sheldon a "barkcuterie" board so he could enjoy chocolate before crossing the rainbow bridge. The staff insisted that we could stay as long as we liked, despite the office being closed for over a half hour. So compassionate, we have been with this location for many years, and I was beyond moved with the loving service they provided. Thank you all.

Receptionists are always so sweet and nice. Last vet tech I got was kind of low energy but still…read morecalm and nice, the other ones I normally get are pretty friendly and outgoing! Dr. Laura Such was recommended to me by my coworker and after having to go to Pismo Vet and get absolutely financially wrecked by them, I decided to try VCA. they're extremely communicative and very caring, they truly are there for the wellbeing of your pet and do not vaccine shame or push you into any tests or procedures you do not want for your pet. They also don't coerce you or make you believe you need them, I really appreciate that! This vet has always been clean, accommodating and very caring. Dr. Such is so professional and sweet, she truly knows what she's doing and has a lot of experience and I really appreciate her and the work she's done for both of my dogs!

Dr Brenda is very insightful and she understands pet rescues and their financial constraints…read more If you want the best for your pet, go to Orcutt Vet Hospital.

This establishment has offered their services to the Santa Maria shelter to give a free first…read moreexamination. It's a scam. There is not one person who gets out of there without spending money. They start with a high price shot and if you say no they come up with something else. In my case they said my kitten needed antibiotics and charged me $52. The next day I went to another vet and was told to throw them away, they weren't necessary. The shelter has other choices for the free first exam. I have no idea how they are but regardless I would not go to orcutt veterinary hospital.​

Our dog always pulled us into Tails when we took walks in SLO downtown. With all the goodies and…read morefriendly staff, who could blame him, though. The store had a cool family vibe, with a lot of neat stuff for pets. Our dog would keep circling around inside the store and wouldn't want to leave. The display case were full of gorgeous cookies and treats so irresistible we couldn't really stop at buying one, and our dog would gobble them up with joy. We humans had fun looking at all the unique and cute stuff they had in the store as well. Such an adorable store.

I love the small, family-owned vibe stores, especially pet stores!…read more We had actually been before a couple years ago and we came back to town to do some shopping and exploring, and decided to come by again! Like most smaller pet supply stores and boutiques, the cat section is small. A bit of a bummer since that is a common occurrence. But the selection they do have is really good quality and cute. I bought some catnip and a couple toys! The catnip seems to come in a high quality container and has very little stalks, if any. The larger brands of catnip have the stalks which are almost as hard as wood so I worry about my cats choking on it or something. Not the brands they have here! Everything seems really well made and high quality. I'll definitely continue coming back here everytime I'm in town. Cashier was super friendly and nice. They also accept Apple Pay, which is a plus! Definitely recommend!

Losing our puppy was already devastating. What made it worse was how his final moments were handled…read moreat VCA Arroyo Grande. We chose this location believing it would be a compassionate, supportive environment. Instead, it was disorganized and, at times, shockingly dismissive. Before our appointment, we had confirmed everything--cremation, paw prints, even having his ashes shipped. When we arrived, no one seemed to have that information. We had to repeat everything multiple times while trying to hold it together emotionally. One bright spot was Dr. Sarah Fielding, who was kind, gentle, and reassuring. She was the only person who truly made us feel supported. The rest of the experience felt rushed and impersonal. And then came the hardest part. We were told our puppy would be fully asleep before the final step. He wasn't. He appeared panicked and resisted, and I had to physically hold him down. That moment has stayed with me. It was not peaceful, and it was not what we were promised. Afterward, the issues continued. We were given conflicting information about his ashes, had to call to confirm basic details, and when we picked up his paw prints, one didn't even look like his. We were told it had been made later after removing him from the freezer, which was incredibly upsetting to hear. Hoping for some accountability, we spoke with the manager, Brooke. Instead, she was dismissive from the start, insisted nothing was mishandled, and even confused our case with someone else's before telling us we were the ones misunderstanding. That conversation made everything worse. A corporate representative later reached out and acknowledged things fell short, which I appreciated--but an apology doesn't undo what happened. This wasn't just a miscommunication. It was repeated failures in coordination, care, and basic compassion during one of the most painful moments a pet owner can experience. No family should have to go through this. I would not recommend this office for euthanasia- unless you enjoy double the pain and suffering to accompany you with your grief, then this is the place for you. And you should probably avoid Brooke at all costs. She'll just gaslight you until you hang up.

In the last 20 years, I've had two dogs, both cared for by VCA. The vets are fantastic…read more Yesterday, I had to put my dog to sleep, which they did. The compassion they showed was amazing, and I appreciated it more than I can express. They get my highest recommendation.

I have been a client for 18 years, 2 chihuahuas, one poodle, one big yellow cat, all well cared for…read morehe is a skilled practioner. He put down the poodle, no issues. The day the cat was dying I called to take him in for the final curtain. An extra charge for 'emergency', the cat died in the garden while I was preparing him for Caring Hands. I thought that was unkind and disrespectful after all those years. I got a new cat from the shelter. She has hot spots, so I swallowed my resentment and called for an appointment. A 'deposit' was required because she is a 'new' animal.. It is 2026, I have been a client since Dec 2008. There are others, the Humane Society, Cares 4 Paws, Caring Hands, so much for him. He is good but not that f-good.

Get rid of the staff, and the Vet in charge! That's how they can improve. I went in because my…read morepuppy had an ear infection and to get his nails cut, the staff took him in the back and 10 minutes later they brought him back to the room where I was waiting, my poor puppy was gasping for breath,he kept pacing and he wouldn't let me comfort him and then he through up all over the floor. It broke my heart, I started to cry and asked them "what did they do to him back there?" Nobody said a word. The vet came back in and said to get him a tranquilizer and then gave my poor puppy a shot to calm him down. After a few minutes he finely started to calm down, and all they said is, "from now on your puppy needs a setitive before he gets his nails cut" I was furious! Then I was told to "pay at the front desk." I couldn't believe that I was charged over $300.00 dollars, because they had the nerve to charge me an outrageous amount for the shot they had to give him and in my opinion for using excessive force on him to cut his nails, and whatever else they did to him in the back. I will NEVER take any of my animals back to this Vet's office again.

Love the job they do on my Shih tzu / mix They have been in…read morebusiness for over 30 years, very friendly and professional. I was taking my dad's dog and my dog for years until mine passed away. Took me 3 years to get another dog, but when I called them, they didn't hesitate to give me an appointment even tho they are busy, busy!

Decided to call for the first time.. Called on Saturday to see if there was an opening/appointment…read morefor my Yorkie. The lady that answered was RUDE!! She LAUGHED that we asked if she had openings on Saturday. She only "cuts Monday-Friday" and only answered the phone thinking it was her "three" special clients that only can come on Saturday. So the place plays favorites. If a business can't show professionalism/customer service over the phone to a new client . Don't want to see how everything else is ran.

My son and I visited the shelter today looking for a kitten. When we entered, the first…read morereceptionist closest to the door, before we opened our mouths said "you'll have to wait." We waited a minute and then I said that we are interested in a kitten. She responded with "we don't have any cats." We said OK, where can we look at the dogs, she responded very impatiently "out the door to your left." We saw a nice big cat in the cage to the right. Then got lost and asked someone where the dogs were and she said to the right. We found our way, looked at the dogs and found a little Chihuahua that we liked. On the way out we stopped to ask her about the Chihuahua, she was sitting beside another employee and she said "you will have to wait." Then she continued her conversation for a minute or 2 and we walked out. Exceptionally rude, power hungry receptionist. Overall, the condition of the animals and their kennels was very good, so someone cares, just not that receptionist.

First, I'll address the staff, then I'll address the scam that the shelter is running against the…read morepublic, in the second half of this review. I've adopted a few dogs from there, over the last 20 years. For whatever reason, the different people that they've put behind the front desk over the years, are rude, inept, passive aggressive, and lazy. It's been that way for years, no matter who they give that position to. They act like a DMV clerk who's doing you a favor, by letting you rescue an abandoned animal. I made an appointment to see one dog last week, which meant I was the only person in the building to see a dog, and the woman behind the desk is pouting and sighing, and rolling her eyes, as if she's overwhelmed with work, and doing me a favor. I had a noon appointment and arrived on time, but the door was locked, and nobody would answer the door. I had to call again, she kept me waiting outside, so I walked in as the last only non staff person walked out. Apparently that started her brain to short circuit . I told her over the phone, and in person, that I was just there to look to see if that particular dog would be compatible with my current dog. If I saw that is was, I would come back with my wife and my dog for a meet and greet. She didn't seem to care, and made me waste my time filling out an a long and intrusive adoption application form, which I'm almost positive has already been "lost or misplaced" and which I would have to fill out once again, if I were to ever go back. The whole time she's acting like an overwhelmed secretary, she got one whole phone call, and stressed out, while lecturing me on why I should have brought my dog with me.. Again, just super passive aggressive, for no reason. She had a couple of really sweet staff members who were tending to the animals and were helpful, but even though I was already there, they wouldn't let me see another dog, "because of the Covid thing.." !'m not sure they understand how that works. They said I would have to make another appointment to see another dog! So, I would have to go outside, call, make another appointment to see a specific dog, and then wait for the woman behind the desk, to pull her hair out, before the last appointment (which was me) to come to the door to let me in. Absurd is an understatement. If whoever's in charge actually cared about finding a home for abandoned animals, they would hire some competent people to work behind the desk. I have more stories of incompetence of other people in that position , going back years... but I don't want to write a book here. The other half of the review is concerning the scam they are running with Pet Finder, to grant them first pick of any highly desirable/ profitable dogs on their list of adoptable dog profiles, one day before the public can adopt them. The shelter gets paid for giving these scammers the rights to first pick, then Pet Finder markets the dogs without revealing where the dog is located, charges people nationwide, application fees, and nobody ever gets the dog if the dog is bringing in high revenue. Disgusting. I had to learn this from the woman who answers the phone at the shelter, after trying to get a straight answer out of her became like pulling teeth. I just wanted to know why they tell people to check if a certain dog is available after a certain date, but if the dog is cute, it's already gone the night before it was available for adoption. Why post profiles of dogs which they KNOW are never going to be available , as if they are adoptable? That is sooooo low! Just say that the dog is available for owner pick up only ! Don't sell them to a virtual online puppy mill that scams as many people as they can, out of their money. I don't care what kind of shady quid pro quo arrangement they have with Pet Finder; I will be informing the local news, if I see that this happens to one more dog. They should be defunded and Pet Finder needs to face a class action lawsuit. But don't take my word for it. If you don't believe me, check the Pet Finder reviews