Horrible! Horrible company! They came out to my home a few days ago. Our oil heater was bare and when we got oil in it the heater wouldn't start. We called Len the Plumber and they came out same day. They quoted us at $3000 to fix the heater. We told them we will get another quote. We called a family friend and they saw the heater and told us that these heater have to be bled. Air gets into the tank and need to be bled. They bled it and the heater is back to working like new. So, for $3000 I wonder what Len the Plumber was really gonna do to our heater considering it just need to be bled. The tech from Len the plumber stated " these heaters cant be bled". I wonder where he got his education from. Don't bother with them....do your research before calling and wasting a service fee. read more

my heater stopped working and I made an appointment to have it inspected. A technician (Chris Mercado) came out quickly to do the inspection and within 10 minutes he told me my compressor was bad and needed over $5000 in repairs and labor minimum or a whole new system. it felt like a sales routine. The technician clearly did not do a good job with his inspection because I got a second opinion that same day and he fixed my problem in less than 10 minutes. I will not be using Len the Plumber again and do not recommend. read more

RIPOFF! My 88 year old mother in law had two leaks. Len the plumber came out a day later than scheduled and wanted $1000 to do the the repairs. She sent him packing! A neighbor came over and fixed both leaks in 1 1/2 hours. The only positive was that she said he was very nice. At least they are nice while they are trying to steal elderly peoples money! read more

Negligent. We had them install a new furnace. They completed the installation but screwed up the a connection which left gas leaking into our house. An hour after they left I walked into the closed room with the furnace to find it reeking of gas. So it is only luck that I found it in time and shut it off before my family was killed. This is no joke. We evacuated and waited in our car. After an hour a tech came out and he eventually fixed the problem. That was the last we heard from them. No follow up to make sure everything was okay or to offer any concern for jeopardizing my family. What a terrible organization. Stay away. read more

Not trustworth. $2600 to replace water heater. Then they leave the old one saying they will return for it. Nope. Endless phone calls and no show appointments to pick it up. What a terrible terrible company read more

We were taken advantage of when we called them to repair our tankless water heater. We already had the part required for the repair. There was a clamp that had to be properly installed. After many visits to his repair truck, the plumber told us that it would take him two hours to repair. He gave us various estimates for the repair. At the end it took him about 15-20 mins to repair. He charged us around $900 for less than 30 mins of repair time (we supplied the parts and he spent a considerable amount of time in the truck) We were taken advantage of since we were desperate and did not have hot water for 2-3 days. Sad to see that they take advantage of people in such situations. read more

The good: everyone was very friendly. However, this is not helpful if you cannot do your job. The bad: I had a simple dishwasher install. Most places charge about $200 (give or take) for this. Len doesn't give quotes until the arrive to your house. I should have been weary of this, but I needed someone fast and decided to roll with it. I will cut out the details, but after HOURS of working, their plumber did not install the dishwasher and charged me a "discounted rate" of $175 and told me to hire a handyman to finish the job. What?!?! I was VERY clear that I needed a dishwasher installed. If you could not do that, then do not come to my house. I didn't need a non-working dishwasher that is hooked up to water. DO NOT HIRE! read more

I needed to replace my hot water heater. Their quote was just under $4000. When I told them that was ridiculous he offered to call his manager. After the call he came down to just under $3000. I sent them away. My water heater was replaced at a cost of under $1700. Not by Len. read more

I called them after seeing their TV commercials because my pipes would bang and rattle loudly when using certain appliances. They came out and said I needed a pressure release valve. He replaced it and charged me $866. The next day I turned on my washing machine and the pipes were still banging. I called them and the same guy came out and put straps on a couple, but if I wanted all the pipes strapped it would be another service call and more money - no way was I going to give them any more money at this point!!!! My husband and I are senior citizens on a fixed income, this had already really hurt us financially. These guys are crooks and hacks and should be avoided at all costs. read more

Zero! Terrible experience. They charge 49 because they feel they are special. easy money and dishonest practice. Simple replacement that I have got prices for but could not get on the schedule until two weeks from now with other plumbers, was treated as if I am the most special customer so they decided to ask if they could come the next day morning ( Saturday). My price quote from others was 250 for a shower handle replacement. Len the plumber shows up and pulls up the product on their iPad and does not have a price at first. I say I have bought the replacement parts and they show me a price immediately and it is 1112. I ask what if I went with their product. He says still 1112. I declined and he decides to shake me hand and charge me 49 for nothin. he said at least I could come say hello. How many of you want to pay to say hello to a stranger. Aaaaaand no receipt was provided for this so in my books it's equivalent to theft. Go defend that Len the BS plumber my foot. COMPARE LEN THE PLUMBER PRICES WITH EVERY OTHER PLUMBER. OTHER LICENSED PLUMBERS ARE 1/3 rd THE PRICE! SAY NO TO $ 49 read more

Charged me $3000 and toilets are still running. Find a different plumbing company. The technicians don't know what they are doing.

Very Expensive. Wish they told me ahead that they charge around $280 an hour when i called them. Wasted $49 by calling them. They asked for $800 what i was able to get fixed by another plumber for $200. Save your money. Hope others find this info helpful. read more

i always see len the plummer on tv, so ok i had a problem, i called on a friday and they set me up with an appoment say day! wonderful untill. they called me and said, we have to reschedule for tommrow, they had an emergency so i said ok. so, they rescheduled me for the next day wicth was sat. then in the last hour tyhey called me and said that they could not find the right tech for the job!!!! i was upset, so they said that they would take $50 off of the job if i rescheule for sunday, so i said they must really be sorry? sooooo, they called me in the last hour and said we will try to find a tech to come out, so 2 hours latter they called me back and said we dont have anyone would you like to reschedule foy monday?! so i said i think not. this company has schewed my whole weekend up. dont calle them!!!! i cryed, they just strung me along! they never even giving me a chance. i am so said! dont be sad like me go to another company. read more

Had work done gas line moved that leaked. Was told to call gas company. Then requested Manager said would call back. He did said supervisor would be out Monday morning to shut gas off. Well an employee with company for 2 weeks came out fixed gas leak. They changed diverter in bathroom. Then water leaking from facets never fixed. Then changed Kitchen Faucet that leaked didn't notice until 2 days later. Customer Service said they reversed the money 2 weeks ago. Guess what NOTHING. He said know I owe them $900.00. read more

TL;DR - Find a different plumber!! Last week I noticed that my downstairs toilet was not flushing properly. I was hosting a party this past weekend and needed a plumber to come out quickly. Len the Plumber was the third plumber I called but they were able to come out same day. They let me know there is a $50 service fee that they charge which is waived if they actually do any billable work. The technician came out, insisted there was nothing wrong with the toilet other than it was old, and that my best bet was to just get a new one (oh conveniently he happened to have a toilet on the truck if I was interested). The cost for replacement was ~$800 and I turned him down because the toilet was working fine just the day before. He told me to call back if it got worse. The toilet continued to not flush properly and was continually getting clogged, so i called Len back and they sent a second technician out, and they said there would be no charge for the 2nd visit. The 2nd technician once again said there was nothing they could do, the toilet is just old and I should just replace it. I turned them down again, and was told they still needed to charge me the service fee and they had no note that it was supposed to be waived. I bought a toilet auger and low and behold I fished out a wire brush that had been flushed down the toilet by our house cleaners (that's a problem for a different review). Now the toilet flushes perfectly again! I guess the toilet isn't too old after all. I called Len back to let them know the issues with the toilet and that their technicians did not even attempt to do any work to fix the toilet. They were willing to refund only one of the two service charges so I've learned a $50 lesson that I'm giving you for free: Find a different plumber!! read more

Very fast and responsive. Definitely not the cheapest, but they get the job done. They give you an up front price and stand behind their work. If you need a plumber fast, a good choice. read more