i will not use this company. the plumber had access to my home while I was out. he did get the job done. however, he did not clean up behind himself. 1 he tracked dirt on my new carpets. 2 both of my newly renovated bathed had drain residue on the freshly painted white walls. 3 he left a puddle of water on my new basement floor. 4. whatever came up out the pipes was still visible in the sink bowl. i just feel you do a job to completion and that includes cleanup. when asked about the mess created, the owner said he would give me a 30 warrant. a warranty of your work should be standard. that warranty aint gonna clean the mess u made. NEVER AGAIN read more

Called guarantee and spoke to Debbie, very friendly and accommodating, we received a quote within a few hours and then had Jim and little Jimmy came out within 2 days to fix our plumbing issues. They were knowledgeable, friendly and fixed everything to perfection, also left the areas as clean as they found it, needless to say we are impressed and will definitely use their services again. Thank you read more

Overcharged me at $1200 just to replace a water heater expansion tank. Granted, they were fast and efficient but definitely should not cost that much. They also wanted me to leave a 5 star review on Google in exchange for a $10 Wawa gift card. Well that explains why guaranteed plumbing has perfect 5 star reviews lol.... read more

Our water heater broke last Thursday night and I called Guaranteed Plumbing and Heating Friday AM. Troy was out within 30 minutes of my call, gave me an estimate and replaced the water heater quickly and efficiently. Meanwhile, while attempting to drain the remaining water into the utility sink that was backed up from cleaning up the night before, they discovered/suspected that the pipe to the sink was broken. So they ended up digging up the pipe and replacing it all in the same day! It turned out the old original lead pipe was broken in 2 places and so badly corroded that the inner diameter was about 1/2". They replaced the pipe and the utility sink and we are back in business!!! As our water softener system drains into the sink, a potentially bad situation was averted. Troy and Kenny (who did the pipe replacement) were great in explaining everything and were very personable and professional. I will call them again if and when I have the need. read more

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Do not use this company unless you have money to burn. They will tell you you need way more things done that do not need to be done. They are the biggest con artists that I have ever had in my house. By the time they left our house our estimate was $2,400. They said it was an all day job and we would still have to have a tile person come and re tile our shower. Roto-Rooter came and fixed the problem and everything was done in an hour and cost only $450.00. No tile man needed. They also tried to convince us all our plumbing was iron pipes and we should have the come back and replace all our plumbing as we should not be drinking any water in our house. We had it confirmed and our pipes are all copper. Guaranteed Plumbing is a scam and should be avoided at all costs. I would give them zero stars but that is not an option. read more

5/5 !!!!! I'm so happy with the quality of work that was provided by Guaranteed Plumbing. Ray and his team were extremely thorough with the work that they did in my house, honestly they went above & fully beyond. Thank you for everything !!!!! read more

Wow! This is a great company, with immediate telephone response! Had several issues with water supply. Called a few minutes after 5 pm. They answered. After a full discussion of the issues, and the immediate needs to restore service, the firm promised to arrived FIRST THING IN SATURDAY MORNING. Presto! Two most excellent and knowledgeable top notch plumbers arrived, and very quickly, and with absolute ease, restored service and installed the correct and excellent new valves. Hear me, please. This is the second time we have used this Firm. If you have a house, apartments, a Shop, whatever, call these guys first. You will be dealing with people with class, capability and rapid response. In my experience, they will not let you down. They are the real deal......your properties are valuable. These guys will keep you happy. you will not go wrong. W! Northeast Philly!!! read more

Gary and Jim are phenomenal. We called to have a proper gas line connection installed in an old house with even older appliances. From the moment of their timely arrival, they were friendly, professional and know they trade. Their approach and great detective work have left us feeling safer and ready to receive our new clothes dryer. We will gladly recommend them in the future and are thankful for all that they did to help us....Thank you - E & B Smith read more

Called yesterday around noon for a water heater leaking water. I was told no one could get out yesterday but they would be in touch first thing this morning to schedule someone to come out. "First thing" turned into 10am when I had to call for an update. I was told someone would call by Noon to confirm when a Tech became available. Noon turned into 2:30pm when I had to call back for another update where I was told I was next and would get a call within the hour to confirm when a Tech was in route to my address. I finally received a call back from these guys at 2;45 only to be told "Sorry, no one would be able to make out to my address today". I've had it up to here...with water!!!! read more

I had a water heater installed by them in '10 at 660.00 Called em last month for a replacement. Quoted me 1100.00!!! 9 years almost doubled their price! Goth! I did it myself for a total of 500.00 bucks! read more

Master plumber stopped by to look at a job that I had to possibly relocate the sewer drain and piping in the basement. He totally freaked out and said he never heard if such a thing and wouldn't do the job. Mind you, Roto Rotar said they could do this job and guarantee it. On top of that....Guarantee Plumbing charged $95 for their visit- and didn't even provide an estimate. read more

Harold wanted to charge me $3400 to replace a stack pipe. I found another company that did it for $1650. Less than half the price Harold quoted me. Don't use this company, they price gouge and overcharge. Harold also tried to pressure me into giving him money right then and there. I felt so uncomfortable. Make sure to shop around. The other company I used has good reviews and also on our neighborhood FB page. read more

My girlfriends hair is always clogging the drain so I called Guaranteed. They came out and saw the bath was clogged, really badly. In no time they had the clog cleared. While they were at my house they also replaced the hose to my toilet as it was dripping/leaking about a cup every week, with no problem. Staff was very friendly and the lady I talked to on the phone was helpful with sending someone out on a timely manner. I would call them again! read more

I have used Guaranteed Plumbing throughout the years and most recently for a water heater replacement. Jim, Gary and Harold were knowledgeable, professional and a pleasure to interact with. Thank u for another job well done. I highly recommend this company. read more

I wanted to say how satisfied I was with this company I had a problem with my water service and I called the water company they came out and determined the service was broke guaranteed was then contacted and they came out to repair the service . I want to say thank god they are a honest company they dug up the sidewalk only to find the water company made a mistake and there was nothing wrong with my service they saved me thousands of dollars and I am so grateful Please use this compony there are very professional and most importantly honest and very trustworthy I highly recommend them for any plumbing problem Thanks Eric and team read more

Lady who answered the call to set up an appointment for me wasn't very friendly..She seemed as she didn't want my business.Her customer service skills were way off.I would not recommend this place to no one read more

I had a great experience with Guaranteed Plumbing! Here are all the things I liked: -They did a Great Job on the work! I had a leak in an old pipe behind a wall. They were able to find it quickly and show me the issue. -They were very clean, they wore those booties to keep your house clean, they put down tarps to catch any drywall etc. They also took any and all trash with them. -They were very diligent after they completed the work. They stayed to make sure after the water was back on that there were no more leaks. Keep this number handy folks. read more

They come for the big money only. They will install new units and then refuse service saying you are too far. It also took them 48 hours to call and say they won't come to my home AFTER PROMISING to be here today. Find a reputable company who cares for their customers and their name. read more

Very poor! Would not recommend to no homeowner the guy in the reviews is right.....they come for big money! First off it was $125.00 to come out and troubleshoot the problem SCAM! Then they send this young kid out with this bucket of tools for him to tell you "oh you need a new heater it's not worth fixing!" So my response is how much is a new heater? $6500 dollars, he replied. Oh we have financing he states! My response is NO! just fix the problem with the heater......this guy disconnected the heater altogether thinking I'm going to call them to hook it back up! Which I'm not! My recommendation is to go somewhere else altogether because no one told him to disconnect the heater, it was fine just turned off. Customer Service was excellent! It was a older gentleman that called me right away at 7:30 last night and they came out early the next day. All the phone calls where excellent. But it's a no for me! read more

I'm just in my 20's and I was taking my time trying to find the answers to the questions the lady on the phone was asking, after only 3 minutes she lost her patience and say "you don't seem to know what you want I'm going to hang up and call someone else". read more

These guys are great and do good work. It's a little pricey but worth it because I can trust my plumbing issues have been solved!

Guaranteed Plumbing is the best in all of Philly! Rick - the owner - is a great guy and they do great work.

I was very happy with my service from Guaranteed Plumbing! I highly recommend them to anyone looking for high quality plumbing and heating service! Prompt. Effective. Gets the job done right. read more

This company is terrible, I live in south Philly and my neighbor was having work done, guarantee plumbing broke the main and water spilled into my basement ruining my finished basement, my furniture, washer and dryer, tv, rugs and more, guarantee plumbing did nothing to help they said it wasn't their problem!! DO NOT USE THIS PLUMBER!!! read more

Completely unprofessional... We called Guaranteed Plumbing on two occasions in the hopes to resolving a leaking tub diverter. Ron came out for ten minutes and appeared in a hurry to leave. Despite his lack of interest, at first he appeared to be an honest guy, but misdiagnosed the problem as a need for new calking and grout around the tub. I went to work that week and tore down and replaced/sealed the grout and tub. I wasn't mad about it and In fact I appreciated the advice. When it leaked again I considered calling them again for the work. The 2nd time Ron came out; he told me it was a leak from the tub water diverter and a leaking trap. To replace the hardware he quoted me with $1k. Though it seemed like a bit of work, it seemed over priced and Ron became very pushy to have a deposit of $500 upfront. Later that night I spoke to an acquaintance of mine that was willing to proved me the work at $125 for both the labor and hardware for each job. I immediately canceled GP from coming and spoke to Ron the next morning. Instead of being a professional he resolved to blaming me for having to come out twice despite it was his misdiagnosis the first time and banned me from call them again for more work because I refused to pay a $1,000 for a job I could get done for $250. He could of at least ended it on a high note with something like "Hey sometimes we aren't the cheapest but I hope you would consider calling us again and maybe we can work out a better price the next time". But no he had to say something stupid. I don't write reviews usually but I would discourage anyone from using these guys again. read more

Complete disaster of a company. DO NOT USE THEM. They came out to fix a clogged drain. The guys that came out then broke the line and ran out of the house saying they couldn't fix the clog. They broke the drain line which caused a leak in my ceiling. The owner then came out and said his guys didn't cause this but would give me my money back and walk away or he could redo the bathroom for a real good price. The bathroom was a bit old, so I decide to use them. I was happy with the work and ready to move on. However a year later I get a call from my tenants that the ceiling is leaking. I call guaranteed plumbing to see if my work was under warranty. It was three days past a one year warranty. They send someone out to clear the drains! Of course this didn't work. I went over with a friend and tore out the still leaking and damaged ceiling. I found my leak. When guaranteed plumbing installed the new pipes they had to cut a joist. However it was clear that a saw blade had knicked my copper pipe. Causing a slow steady leak!!! This company screwed up and left my house in a mess. I had to get someone with some common sense and decency to fix it. NEVER USE THIS COMPANY. read more

These guys are great. I have used them numerous times from small copper lines leaking, to just recently they replaced my whole HVAC system. Every-time they are professional, courteous and get the job done right...will call again! read more

I contacted them years ago when my washer went crazy while a bootleg repair man was trying to fix it. I found guaranteed in the yellow pages. I have been using them since 2004. Trust them completely, workers are very professional and courteous. Will never use anyone else. I highly recommend them. read more

The plumbers are here as I'm typing this review. A gentleman named Harold came out this morning. I explained the issues I'm having-my toilet is constantly running or gurgling or making dripping noises in turns and there is some water damage on the ceiling of the second floor bathroom that is likely originating from the third floor bathroom. He says that it's likely not a plumbing issue but poor tile work which is causing water to slowly leak down from my third floor shower. He said caulking around the tub will likely fix that which I can do myself. As for the toilet, he quoted me $240 (which allegedly included a discount). I figured OK that's more than I thought it would be but fine. When the two men came to fix the toilet they were polite. When they went to fix the toilet, they told me that I should replace the parts in the tank as well to stop the constant running. I asked whether that was what I had already contracted and paid for them to do. They said no and that it'd be an additional $85 to do the work. I called the company to get an explanation and was told I would need to pay the additional money. I feel hustled and angry. I'm allowing them to fix the problem at the additional cost because I can't afford to take another morning off of work to have this taken care of. They seem to know their trade and hopefully their work resolves the issue. Be wary if you use their services. Make sure you know exactly what you're paying for them to fix before you sign any papers. read more