I didn't catch the gentlemen up front, at the desk around 4pm on 2/4/2025 but he was kind,…read moreunderstanding and detail oriented. I was chatting with Kevin N. minutes later. Thank you for your patience and help today!

Always great service and the new decor is very nice…read more Little to no lines when I go and the ATM is handy as well.

I've been with NFCU since the beginning of time, and usually I never have issues. However, this…read morebranch in Chandler was my 2nd spot to try and deposit some cash on Thursday after work. Of the $300 I had, the ATM only took ONE of my 3 bills. I tried multiple times to deposit the cash, but kept getting the same error message: "Inserted cash is either invalid or exceed the permissible number of cash limit. Please verify and re-insert your cash." I even tried using the other ATM, but it did the same thing. It kept spitting out my $200. So I tried depositing one bill at a time, and when that didn't work, I flipped the bill over and it STILL didn't work. SMH!!! I was frustrated because I get off work at 5 and they close at 5, so I had to go into the branch on a Saturday to deposit the last 200 of the original 425 that I had. What a headache!! I was hoping there wasn't going to be a crazy line since it's payday weekend, but time my surprise, there was only one person ahead of me. Van helped me with my transaction and she was super friendly. We were chatting about my disappointment in their ATMs as well as the Mesa location's ATMs. She apologized for them not working properly, and finished my deposit for me. Thank you Van, and NFCU for being open until 2 pm on Saturdays so that people like me can get our business done! Btw, both ATMs were not working today during my visit around 1 pm. Hope they get them fixed ASAP!!

The woman who looks like Cruella Deville told me i couldn't get a car loan. Came back into the…read morebranch 2 days later to get my check for my car loan. Did she apologize? Did she admit she was wrong? Or did she just run in the back and hide when she realized, i was right and she was wrong all along?

If you're looking to purchase a car, call Blake! The car buying experience was phenomenal…read more You'll never step into a dealership again

If you want the easiest and most stress free car buying experience - look no further! Blake with…read moreBig Show Autos is literally the best! This is our 3rd family vehicle we bought from him and we will continue to come back. The entire process is simple, easy & stress free. I can't recommend him enough! Thanks Blake!

This is a bank I visited, I'm not a member of the bank…read more However I got great service and kind smiles. The information I got was quite worth the trip inside. It's really nice having brick and mortar banks around. I'm no fan of ATMs and computer only transfers.

My fiancé and I came here on a Saturday on a whim hoping they would be able to help us open a joint…read morebank account. We didn't have an appointment so we were not sure if they would be able to help us, but we walked in and were helped right away! Christina was the best! She explained everything thoroughly and was so kind and knowledgeable. We liked we could do a free checking with the savings we opened. The teller that did our deposit was nice as well. The building was well maintained and they had adorable Halloween decorations. We had a wonderful experience! It took around 45 minutes to get us all set up. We also liked we were able to get our debit cards printed right at the location! I highly recommend coming here and seeing Christina if you need help with your banking needs!

The people are very nice when I have come in and needed help. Never had any problems here. I once…read morehad a problem with my last bank while switching here and TJ along with his manager helped me with it.

Such a disappointment multiple times. Calling getting misinformation. I was told I can get a money…read moreorder rather than a cashier's check for an amount of 2100.00 not true has to be a cashier's check and I received a call stating my account is in the rears. It was but I was very sick said I know no need for this call but the CSR lied said both my accounts were closed. That info was NEVER related to me . Seems just like a big bank sadly

My debit card had been compromised while I was working an overnight. They declined the charge,…read morefroze my account and immediately contacted me. I needed to get some money out of my account, so they reopen my debit card so I could complete the requested transaction. They valued my business as well as I value their customer service. Because of the quality of care I received, I would recommend this vendor.

I enjoy going into this bank. The in-person experience here is great. I will say they could…read moreperhaps use some of the staff in this branch to work the phones rather than relying on phone systems so much. Overall, I still enjoy the experience of a smaller banking experience over a large-scale bank where you don't know anyone. I own a business and the branch manager here knows me they never place holds on my checks. You still need to go there to have that relationship. The bigger banks also need to have that relationship in order for a Branch manager to do this that I believe is the same everywhere. There is no perfect bank and have tried this and big banks and prefer the smaller environment to a bigger branch. They also did a great job on a loan for equipment I used for my business so that experience was in person and Carly did a great job.

I came in for a few different services. I was assisted by Bobbie. She was so patient, kind, and…read moreknowledgeable. This was my first time at this particular location, but due to the great service I'll definitely be back.

Update- I forgot to mention the great patience and help I received virtually from Gavin! He is the…read moreone who actually reached out after having applied online for a loan and thinking we had been denied. He called and notified us of our application & also kept in contact as we struggled to get the necessary paperwork... Nonetheless they have been great all round! Great customer service. I didn't get the name of the gentleman who helped us, but we were accommodated very quickly & with great service! He was so friendly and made us comfortable as we're still young and handling a loan. Oneaz offered such a great deal for this refinance; this will help us so much!! Tempe location was great.