Dr. Omari is truly the best. She takes her time with every patient and really listens. Erriann at the front desk spent over hour with me working through the best plan for my son and me, and never once made us feel rushed the way other places sometimes do. Thank you both for going above and beyond. read more

Debbie was so kind and took care of me past closing. She made sure that I was satisfied with both my contacts and my glasses. She made sure that everything fit correctly and I was happy with the look of everything. She gave me opinions and had others give options as well, which was extremely friendly! She went over my pricing and made sure that I got full potential discounts. Furthermore, my eye, Dr. Afra, was very kind too. She went over my prescription very thoroughly and made sure I was of full reassurance. I'm extremely satisfied with my visit. Please pay LensCrafters Burr Ridge a visit! They have amazing, high quality customer service and will take care of you to customer satisfaction, no matter the circumstance! read more

The chubby Mexican lady working tonight demanded and begged for a donation in order to switch lens from one pair of glasses to another. Terrible experience. Don't trust them. read more

LensCrafters uses its 30-day happiness guarantee to avoid fixing poorly made glasses. My elderly father took 31 days to go to LensCrafters to tell them the $350 glasses made his vision blurrier than without them. They said, too bad, it's over 30 days. Other places would have replaced the lenses. I do not recommend this location or this company. They do not stand behind their products. Admittedly, my father should have returned the glasses immediately, but he thought his eyes needed to adjust to them. Who knows what he was told when he picked them up. read more

BUYER BE AWARE. If I could give this place Zero start I would. worst place ever. was the only place my insurance covered in a reasonable mile radios so I took my 3kids and went there. Oh man was I wrong. Customer service when you first walk in is amazing, they are sweet and helping. We got tested and they convinced us with the extra add on to the test ( they were convincing) so we did. My kids picked their glassed and purchased year supply of contact lenses, spent $$$ money there. a couple of weeks later we picked the glasses, my son left to college, at the beginning I felt something wrong with my glasses but thought coz they were new. after a couple of weeks I realized I can't use them because they are the wrong description, they were the reason for my headaches, I called my son and ask if he has problems and he said yes, but he said he never received his contact lenses and so he has no choice. I called and called for the contact lenses and what was promised to be delivered in less than 2 weeks took over a month! mind you, no one will call you to follow up, you have to constantly called. Finally I told them about my son and I not being able to use the glasses and they were sorry, 30 days had passed we can't do anything!! I explained to them that I am not looking to fix the frame but the lenses are not my prescription and I can't use them and their answers was Oh, I am sorry to hear that. nothing we can do. mind you, less than 2 months the $$$ frame broke, like total Junks! we ended up going to Costco and for $150 we got two glasses that are working just perfect! I wasted all my FSA money their plus what I ended up paying out of pocket! wasted money, time and effort! and yea the contact lenses they recommended dries the eyes, I have to get the kids artificial tears all the time now since I paid so much for a year supply and have no choice but to use that. I wish I knew about them, I will never evert step a foot there neither would I recommend them. Don't be fooled by the nice Customer Service when you walk in, it does not last and will end the minute they run your credit card! read more

HIGHLY recommend! Dr. Omari is an incredibly skilled physician, she has lovely bedside manner, she explained everything in a way that was easy to understand, she did not rush me, and answered all of my questions. Deb and Maritza were both very kind and helpful as well. Deb helped me find frames that fit my face and Maritza showed me all of my options for lenses. I will definitely be coming back to see Dr. Omari in the future! Thank you so much you guys!! read more

I'm with a Lenscrafter a long time but the only one from Burr Ridge solve my problem well because they really care about the costumers and the doctors are with a lots of experience . Also my daughter is so happy that the doctor from this place found out that the place in Oak Brook make big problems with her eyes. Thank You so much for helping me and my daughter read more

This location is way understaffed, they have no time to help you and are rude about it too. They completely screwed up my lenses - enough that other LensCrafters retail locations were surprised they could do so badly. read more

I don't recommend this place to anyone. While the optometrist is good, the front desk folks have no customer service. They just want to do a sale and don't even respond when the product does not show up. I was told while ordering my contact lenses it should ship in 7 to 10 days. After 2 weeks when I stop by, the front desk guy nonchalantly tells me that it is a special order lens and order is pending - could not even tell me when it could potentially ship repeating over and over that if is pending. Please take your dollars somewhere else instead of patronizing a place that will not even make an effort to find out and assist the customer read more

I sometimes like shopping but I really like doing business at LensCrafters in Burr Ridge! My last eyeglasses and soft contact lenses prescription worked very well! It is great to see LensCrafters associates Deb and Maritza- I remember these extremely helpful, kind opticians from five years ago at this same store!! The eyewear selection at this location is great too! read more

Always the art of the upsell. Horrible. They hit you up with the most expensive options on everything prior to even getting your basic information. Go somewhere else for your eyecare. These guys are a ripoff. read more

This wasn't the first time I've been to a LensCrafters but the first time I was at the one in Burr Ridge. Aside from being an absolutely beautiful and organized store, I was pleasantly pleased with the friendly service from everyone from the time I walked in. Dr. Omari is friendly, informative, and patient. She gave me more information during my exam than I have gotten from any other doctor before. This will continue to be my go to location for my eye exams from now on. great job, LensCrafters Burr Ridge. read more

AWESOME customer service. Called in to get contacts because one ripped & without hesitation they were happy and quick to help. Debbie was such a pleasure to work with! Definitely recommend!! read more

Dr. Omari was amazing and so helpful. They were able to make an appointment for me last minute before going out of town! She gave me excellent recommendations for new contacts and even let me take home a few trial pairs. I highly recommend visiting this lens crafters and Dr. Omari! read more

Be very careful with your money and how much your insurance is going to pay. These people keep trying to push extras and then my husband was doubled charged. read more

This is my second annual exam at this location. We recently moved and I wanted to establish myself at the Dr office of a 'real' optometrist aka neighborhood-non-chain optometrist. I found it would take over a month to be seen so I went back to this Lenscrafters location by my office. I was 5 minutes late for my appointment. They did see me quickly. I have to say the only thing strange to me about the Lenscrafter experience is both times I have been there, my Dr is (or seems) younger than me! That said, Dr Luty did a fine job and I have no qualms about my visit or eye exam. The rest of the staff was very nice. I purchased contacts and left with a prescription for glasses. They do tend to be expensive where glasses are concerned, but that's due to the name brands. I believe they have off-brands as well, and I know they have various promos. read more

Great customer service from Manager Matt and every employee. Covid-conscious business. Outstanding turnaround time for glasses.

Dr. Michael Zlevor, OD is now at this LensCrafters location in Burr Ridge. He has taken care of me and my family's vision needs for years. I wouldn't go anywhere else. Dawn was awesome too. She performed the vision tests before I was examined by Dr. Z. She also saved me money on my eye exam and my purchase of new eyeglasses. I highly recommend this store. read more

Atrocious service and very expensive! I purchased a pair of glasses that cost over $600.00. Anyway, I went back because the glasses were uncomfortable due to the hard plastic nose pieces. I was hoping they would change them. To my dismay they refused and said this type of frame can't be altered plus I had the glasses for more than 30 days so they were out of warranty anyway. They did offer a discount on my next pair. While that's generous of them, I'll pass and never go there again. Whats really frustrating is their total lack of customer service. Would any decent business upset a customer who's been going there for years and hide behind their 30 day warranty? All they had to do was stand behind the products they sell. Now, I'm stuck with a very expensive paperweight. read more

Went for an eye exam. I was less than impressed overall. However, the eye exam itself was mediocre, and I would give it a 3. However, I am giving it 1 star because it seemed unsanitary. The other places I have gone for eye exams have wiped down machines right in front of me and Dr.'s made sure to wash their hands. I thought maybe they wiped down the machine after the previous person, however, that is not the case. I watched them to see if they wiped down the machine after me and they did not. GROSS! Hopefully, I don't end up catching something from those gross, dirty machines. I should have brought my own wipes! Won't be going back there. read more

I've been a customer to Lenscrafters for, at least 15 years. While I do have my regular optometrist I use for eye exams and contacts - I've always preferred the selection of frames at Lenscrafters for glasses and sunglasses. In recent years, I've had a few 'hiccups' with the corporation as a whole. To be honest, I was getting a little fed up and considered finding a new place for glasses. I've had issues with glasses breaking, and lenses scratching where in my 25+ years of wearing glasses (including childhood) I've never had issues. Last year, I spend half a day in the store ordering 2 pairs of glasses and a pair of sunglasses because their computer system kept crashing. I was more patient than a saint at that point and felt I deserved a prize for gutting it out... but no prize or additional discount. Just a halfhearted "thanks for your patience". I was also finding that their employees had lost touch with the customer experience of buying frames. As I sough opinions for styles, I didn't feel any genuine answers. Also, when I finally did pick out frames the whole process of fitting the frames to your face seemed to have been forgotten. Even when I asked for assistance, I got a "oh they're fine" type reply. I can be a glutton for punishment.... But I prefer to look at it as an optimist. I wasn't entirely set on giving up on a company that I have provided patronage to for the last 15 years or so. So off to Lenscrafters I went yesterday in search of some new frames. Now, to provide a little bit of information about me, I'm a creature of habit. So much so, that people rarely notice when I get new glasses. I can spend 4 hours in a store picking out frames and leave with a pair nearly identical to those I already have. I know what I like.. don't judge. So I enter my local Lenscrafters in search of my new glasses. I'm immediately greeted by a store clerk (Dawn) who offers assistance. I kindly tell her that I will be a while and would just like some time to view the selections on my own. I'm not a fan of someone standing around me while I'm trying to pick things out... I feel rushed... so I always try to give the brush off to sales reps in the kindest ways possible. She informs me of the current promo, gives me her name and the names of others working and leaves me be. She periodically checks in on me and eventually, I cave... I need some options narrowed down. She offers much assistance with picking out frames and offering styling opinions. The whole experience was actually very fun... we kept things light hearted and Dawn seemed to appreciate my sense of humor. After picking out the frames I wanted we sat down and completed the process. Dawn was incredibly efficient in her job and kept things moving along... she price compared the sale to what my insurance covered and provided me the breakdown. She also made sure the glasses fit my face comfortably and made necessary adjustments. To my surprise, my glasses would be ready in 'about an hour'. Which is extremely rare for me as my prescription is usually not readily available in the store (as past experience has played out). I came back to the store an hour later and one of two pairs were immediately ready. After an additional 10 minute wait, the second pair was complete. We sat down for a final fitting, making sure the glasses fit the way they are supposed to. This happy camper was on her way about 10 minutes later. I'm more than satisfied with my latest experience. Employees like Dawn, can help rebuild a tarnished image and I'm grateful to have been assisted by her. read more

I was 10 minutes late when I got a call that my appointment was being cancelled. I have never waited less than 10 minutes to get into an appointment at lenscrafters. Inhave always waited at least 15 minutes to get in for my appointment yet according to the employees here, there policy is 10 minutes late and it is canceled even though they told we were running late. no more lenscrafters. shop small!!!!! read more

If you like you're designer brands... Lenscrafters is the way to go. Some may complain about their expensive prices but Tory Burch or Chanel are brands that never come at a bargain (unless they are fake). I was lucky that I have a vision insurance discount but it doesn't really help that much because they always have some sort of deal going on - like 50% off the frames. I've had several pairs of glasses from Lenscrafters and other eyecare providers and nothing beats their featherweight lenses. They're a bit pricey, but well worth the money. My biggest complaint about this place is this particular location's disorganization. My prescription is not common so the lenses have to be ordered at the headquarters and both times they said they would call when they arrived, and they didn't. In fact, the second time around I said I was annoyed they didn't call the previous time. I just can't believe they didn't call AGAIN. I told this to one of the associates and she told me, "I promise, we call our customers." Too bad they didn't call me! So if you order a pair of glasses, don't wait for them to call you. read more

Went for a eye exam..The Best. Impeccable service by Cindy and Dr Kelly.

Don't expect the truth from the staff when you check in on time for your appointment. 12pm and we were told 20 min. It's 1:15 now........

What a great Lens Crafters this is, the best one I have ever been too. Very helpful finding the right style glasses, had them done in an hour, and they fit so well I put them on, and was comfortable in them right away. Also anytime I have had a problem with my glass I would take them in and they fix them right away. Not the cheapest place, but often run really good sales. read more