I came to the store to have a 25 year old pair of RayBan sunglasses repaired; the nose bridge pads needed to be replaced. I was fortunate enough to work with Sonia, an Optician on duty. She was an absolute delight to work with, and had them repaired in just a few minutes at no charge. This was not the first time I've been impressed with their service and will absolutely be back for my next pair of prescription glasses in a few weeks. read more

This morning, I went to Lenscrafters Roosevelt Field and was so happy to see after so many years NADEGE at her post. She was helping two customers and I waited. Immediately she remembered me and I haven't been there since COVID hit and she remembered me. The ease of her cleaning and adjusting my Prescription Ray Ban Sunglasses was magnificent. Just like it was "yesterday". I have 4 pair of all different kinds of eyewear still. They last and NADEGE'S handling proves how efficient she is, as well as this store. We hugged before I left and a smile on my face. The convenience of a spacious store and Dr. Iris Roberts who I used before my Ophthalmologist wasn't there but my regards are left for her. Highly recommend this store in both areas for all ages and kinds of eye needs. The referrals to are star quality. JY read more

I have been going to Lenscrafters since 2013 and all of my prescription glasses & sunglasses are from here. They have a wide array of frames and are extremely helpful with helping you choose a pair that goes with your face. They also ran the glasses thru both of my insurances to see where I would get the most coverage to help me save money. My most recent pair were ready in a week and I've been getting so many compliments. I also brought 3 pairs of glasses where the screws came out and the arm fell off and they were able to repair all 3 while they were checking to see which insurance had better coverage. The only reason I'm giving 4 stars and not 5 is because of the price is not cheap for those who do not have prescription eyeglass coverage. read more

Sonia was great. Pleasant and Lee me in the right direction. Not aggressive, but enough attention to make me satisfied. read more

LensCrafters - Eyewear & Opticians Near Me - Garden City, New York

I have been a customer of various LensCrafters on Long Island since 2007. However, I usually like going to the one at the Roosevelt Mall, which has the largest LensCrafters on the Island. This store carries luxury name brand frames that the other LensCrafters on the Island do not sell. For example, the LensCrafters at the Walt Whitman Mall does not sell any Gucci and Valentino frames, but the one at the Roosevelt Mall does. I recently purchased a Dolce and Gabbana frame. Saleslady Wanetta upsold me to a premium progressive lens (Varilux), an anti-reflective coating, transitions; and a $39.99 eyewear protection plan that requires a $50 co pay any time that I need to replace a damaged pair of eyeglasses with brand new ones within one year of the original purchase. I paid $178.43 out of pocket for everything excluding the eye exam, which was administered at Sight MD by an ophthalmologist. LensCrafters employs only optometrists for eye exams. I require an ophthalmologist for health reasons, so I walked in the store with a prescription. My eyeglasses came in two weeks, and I hated how they looked on me once I wore them in the street. They fogged up too quickly, especially indoors. Also, the transitions do not polarize light at all. So I immediately went back and exchanged the pair for another, which is a benefit of the "one-time 30 day return guarantee program". I got $41 back because I opted out of transitions this time, so my total out of pocket costs were knocked down to $137.43-not bad for a pair of luxury brand eyeglasses. Salespeople Bismal and Deo and Manager Nicole all helped me select another frame by giving me their honest opinion of how it looked on my face. I chose a cat-eye Prada frame, which flatters my oblong face. Following a wise suggestion made by Deo, I also switched to "Workspace Progressives" that filter out blue light to minimize glare and eye fatigue from prolonged computer use. Although there is no scientific evidence that blue light is harmful, I thought I'd try the Workspace Blue IQ Clear Premium AR lenses to see if they make a difference. My order came in two weeks, and I am so happy with it. My frame looks lovely on me, and the lenses do not fog up that quick. It is too soon to tell if they relieve eyestrain, but I cannot them because of the one-time 30-day return policy. So if I don't like them, there is "maybe next year" when I purchase another frame after I renew my insurance policy. I have Aetna Vision, whose benefits include a $300 frame allowance plus 20% off any balance over the frame allowance, $0 standard plastic or progressive, $0 standard polycarbonate lenses with scratch coating, $0 UV treatment and tint. LensCrafters salespeople remark that most people don't have epic insurance like I do. Perhaps, that is why, I believe, there are so many negative reviews about this store. Overall, my experience was wonderful at Roosevelt Field Mall's LensCrafters because of helpful salespeople, like Wanetta, Bismal, Deo and Nicole. Having fantastic insurance helped a lot, too. Because of the outstanding customer service, the wide selection of frames and lenses , numerous sales offers, a stellar return policy and reasonable eyewear protection plan, I will continue shopping at this LensCrafters location. read more

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Really great experience at this lens crafters. They always are very helpful, give a thorough eye exam and are very helpful with your needs. Communication is good as well in regards to picking up your glasses in a timely matter. read more

Came for an annual eye exam. It was my first time at this location. Easy to setup my appointment, easy to understandwhat was hoping on & relatively quick. The black young lady at the front desk that helped me, she was very nice & welcoming. The store location is hard to find, if you're unfamiliar with the mall. It's on the lower level. Escalator near the Red Mango yogurt shop on the main level. Main, middle interest between Neiman's & JC Penny. Full disclosure, I don't have a complicated Rx. I also used to work at a Lenscrafters in another state. So I new what was going on... read more

LensCrafters - Doctor's office - Eyewear & Opticians Near Me - Garden City, New York

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Sonia was great today. I came in today with glasses that needed to be fixed. She was nice, efficient and even cleaned my glasses. Would recommend to my friends and family. read more

I was totally attracted to the company web site and their sales promotions before I headed to this physical store ~2 weeks ago. Prices seemed little different in the physical store. I was asked my phone number, address, DOB before I decided to purchase or not. They didn't have the model that I want in the web site. Per the sales, glasses could be ordered but might take more than 1 week. I didn't want to wait because I had travel plan in short term future. Once I settled on the frame, they started the pricing process. Per the sales, the whole building process would take ~7-10 days and would call or leave me a SMS as soon as it's ready. I gave them a call later (because nobody contacted me or SMS in the next 2 weeks) and was surprisingly told it's ready. When I came in the store again for pickup, no one seemed to care. The person who asked me for my personal info was gone. Everyone was so busy with whatever they were doing. I asked the optometrist because he's the only one who would talk to me. He told me to sit and wait and somebody would be with me "shortly". I was pretty much the only customer who was waiting. I thought it would not hurt you if you could ask me how you could help. But it's a totally different experience. I waited "some" time and just opened up a conversation with an associate and asked for the glasses. Lesson for myself. 1. Discount on the web site may be slightly different from what the physical store. 2. Unless you don't want to get your glasses, I need to be proactive after I made payment with them. When I made the payment, there's no option for partial or full payment. 3. I don't get a chance to ask them for their privacy notice. I honestly don't see why they need my DOB or even address. Are they sending me a birthday card? If you guys can't even keep your promise by contacting me once the glasses is ready, any PII seems optional, doesn't it? 4. Experience is obviously different between before I paid and after I paid. No one seemed to care. read more

Went to the ophthalmologist connected to LensCrafters. Decided I would try this glasses place, since my prescription changed. After choosing glasses, having them ordered and picking them up. I used them for a while and they caused a rash on my face. I was apparently allergic to something. When I brought them back, they were cordial and helped me to choose another pair. They returned them, gave me another pair and I was a happy customer. Staff was professional and efficient. I would go to LensCrafters again. Thanks read more

So pleased with the service. Dale saw us immediately and worked with such efficiency to get me and my wife's glasses adjusted for the perfect fit. He also changed our nosepieces. Very happy and grateful for such great service from Dale and LensCrafters read more

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Doctor is not nice at all, very pushy and focused on $$. The only saving grace was the receptionist.

This store is amazing !!!! Brandon who helped me out is such a nice person and was so helpful through this whole process . Great prices and great staff so how could you go wrong . read more

I agree with the majority of these reviews. Don't come here, save your money and go somewhere else. This is a company that is NOT transparent and needs to learn a thing or two about compromise. Their only main goal is to sell, sell, sell. They only service you if you appear like you are going to buy something. They will hand you a tray and will tell you everything looks good on you. If you are just browsing, the attitude is more stern and uninviting. They promote shady deals so when you use their "buy a complete pair, get $50 off lenses", they will coerce you into buying excessive things you don't need or didn't want to begin with. They will tell you the pair that you picked out NEEDS to have lenses that have blue light, reflective, scratch resistance, etc. They tell you with their one year warranty you can pick up a new free pair of glasses, even if you don't break your original pair but 'forget' to mention to you that you are only are allowed to TRADE IN the same exact one for an EXTRA $50. Their 30-days happiness guaranteed policy is also a joke. I was unsatisfied with the way my lenses came out and they offered to fix it if I coughed up another $200 something dollars for it. They are rude, disobliging, and money hungry. Take your hard earned money else where. There are other retailers that sell for a fraction of the price with friendlier faces. read more

LensCrafters - All this bullshit excessive add ons - Eyewear & Opticians Near Me - Garden City, New York

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I went in to have an eye exam and was told I needed a new pair of glasses. I was told I'd have them in 7-10 business days. 18 business days later, that's almost 4 weeks, still no glasses. Pathetic. I'll never go there again. read more

I typically rate places based on sending my loved ones there and this is definitely not the place. I'm literally in the middle of my exam and the woman says "why are people coming so damn early to their appointments?"....um, seriously? I won't be coming back here again or recommending this place to anyone I love. Stay away at all costs!!! read more

Rude. First LensCrafters claim to fame was glass in about an hour. That's no longer the case and hasn't been for over a year I'm told. So now they should start caring more about customer experience, now that the eyewear field has gotten more competitive. Not so much - at least not at this location. I called in a week after placing my order to check the status. I don't really frequent the mall these days, but since I knew I was coming in, I thought I could save myself a trip. I called in the morning, a nice lady checked for me and said there's a shipment expected today, I'll call back later today if they're here, or you can call back. No problem. So, I called again at about 7, this time Heather answers and says the same thing but she's slightly more adamant about the don't call us we'll call you... no worries, I thought I'm going anyway so I'll just stop in. I walk in, hi, I wanted to check the status of my glasses. Oh yes, you spoke to me, she say... A shipment did come in but we haven't had time to check that's why I said we'll call you... I said so they could be here... The younger (read- nicer) lady says, oh I'll check. Minutes later after she opens the box she says, oh they're here! First one in the box. Heather says nothing. She seems peeved that they're in. So Happy Heather gets my glasses, cleans them checks them and places them on the table in front of me. I just put them on. Then she wordlessly holds an iPad in front of me for me to read the screen. I have no time for this. #Rude I just take my glasses and go. Giving a genuine thanks so much and smiling good night to the younger girl whose name I can't remember. No worries Heather. If your store doesn't close down, the younger girl will soon have YOUR job. Btw there are five in my family and all of us wear glasses and have vision insurance. Deduct that annual revenue from your sales forecast. read more

What makes this a 5 star review? The people that work there. I didn't want new glasses, I needed them. The ones that I had were putting too much pressure on my sinuses. I went to Lenscrafters, picked out what I wanted and was told that they would be ready by the next day, if not sooner. Then I got a phone call saying they needed to order the lenses that I needed and it would be 10 days before I got them. I told them that I needed them now because of the problem the ones I was wearing was causing me, plus I was leaving for London in 3 days. The manager had a sales person drive to Brooklyn to retrieve what I needed from another location. What else can you ask for? Great service, great selection and a great place to buy glasses. Really enjoyed the experience and the quality of frames I had to choose from. I did not receive an eye exam here, though. I had one on file from another optomologist that was faxed over- all handled by their staff. Awesome. read more

I came to this location with a valid - nonexpired prescription for contact lenses. My first interaction with the two ladies that deal with frames was favorable. Unfortunately I came in for contact lenses only. Having to deal with differently insurance providers and locations in the past I know the entire run-around when it comes to contacts and eye frames. This location would not consider to allow me to use my valid insurance and VALID PRESCRIPTION which didn't expire until October, unless i decided to do an entirely new exam. I didn't know this doctors exam's supersedes all other previous doctors. Poor misuse in customer's time and poor experience with how they conduct their business. read more

I had a pair of glasses where the nosepads had split and one had come off. I ordered the replacement pieces from Luxxottica, and Brandon went above and beyond replacing them for me. He even gave me a case to keep them safe. I would 100% go back. I was in and out in 5 minutes, without an appointment, just for the quick repair. read more

Don't waste your time at this location. The 2 salesman Ramon and Brandon are extremely unprofessional. I went in to return a gift and they tell me as they are laughing "they don't have enough money for tmrw if they take my return, try coming back tmrw".. never heard of that before. I guess they want me to keep making trips, coming back until i catch them on a day they finally made a sale. With them working there I can't see that happening any time soon. Typical answer from 2 immature, rude, small minded people. Wont be surprised to see this place out of business with these guys working there. read more

I was in NY visiting family and needed to replace my broken "driving glasses". Because my insurance only covers replacement glasses once every two years, I figured there would be no discount for me, and because I had plans to travel the whole metro area, I was hoping to get my glasses that same day. I had a great experience. The young lady who helped me was knowledgeable, didn't hesitate to offer me the best service and any information I requested, and even got me an additional discount through my insurance that I didn't know I qualified for (I didn't even ask about a discount!). She saved me a bunch of money! Her service was kind and efficient and I got exactly what I wanted and needed in an hour, with great service. I highly recommend Lens Crafters (on the lower level of Roosevelt Field mall) to anyone looking for efficient, capable l, friendly folks to help pick out and set up a great pair of glasses. read more

Dr. Robert's examined my daughter and noticed a problem. She sent her to a specialist immediately and from there she went to the emergency room to be treated. She will be in the hospital for 6 days tomorrow. If Dr. Robert's did not catch the problem my daughter has, she could have gone blind or even worse. Dr. Robert's even called my daughter on Thanksgiving to check up on her. What a fantastic doctor. Thank you so much. read more

DO NOT GO HERE. Not only is this place understaffed, but they are extremely rude. I went here to get a pair of frames and prescription lenses. The lenses were super overpriced, and they did not even give some sort of discount. I told them how at costco, cohen's, davisvision, (Cohen's is in the mall, davisvision is across the street, and costco is down the block) etc the lenses are much cheaper, and they're response was simply "good for them". Do not be fooled by the statements they make about the lenses being polycarbonate, asphyrical, scratch resistant, made in america, etc. Most of they're competitors have the same exact lenses at a much cheaper price. This company refuses to work with the customer and compromise to make them happy. I went right upstairs to Cohen's and the frame I wanted was the same price, but the lense was much cheaper, and after I told them what happened at Lenscrafters, they gave me a extra $50 coupon. read more

I'm writing this review for my wife since my vision is perfect (ok, maybe I need to see a doctor too). The staff was incredibly friendly, helpful and a kind. My wife was also impressed with Dr. Roberts. They get busy so arrive early. Oh and they are located on the lowest level. read more

Worst than terrible. I went to the this location to perform a pretty simple task, an exchange. I walked out feeling like I had been beaten, but only with words. This store by far has the worst customer service of any place I have been to, quite possibly ever. The Manager Rebecca had no time to listen to my concerns. She was more concerned with walking me out the door than answering any of my questions. All she wanted to do was argue her point, never listening to what I had to say. She really tried to drive home the point that she was the manager and I was clearly wasting her time. Even when she spoke to another Manager who was aware of my situation and had sent me there, she still did not care to help me. At one point in the one way conversation, she told me that she was not going to bother her Manager with my concerns, and that whatever my issue was, it was above her pay grade. I wasted about an hour of my time with her and one of her employees Nina who was equally mean and exceptionally surly. I left her location, made a phone call, and in 10 minutes, my issue was resolved by the professionals at Oakley, the Manager at the Valley Stream LensCrafters store, and a rep there named Rudolf (Kudos to them). All I needed to do was perform an exchange. Oakley was going to pay for the new frame, and all that had to be done was to send my old frame back to them. Oakley was fronting all the cost, so there was no real involvement with the store, other than them being the delivery point. Rebecca had ZERO time to hear this. I practically begged her to just call Oakley but she refused. Even the Oakley reps and Lenscrafters reps at Valley Stream were completely taken back by her actions. If you like to have your glasses broken, then be berated by the very people who did it, visit this location. Rebecca, and Nina will surely not disappoint you. read more

DONT GO HERE!!! DONT GO HERE!!!! DONT GO HERE!!! If I could give a negative amount of stars, I would. I had a terrible experience and I will never ever go back. I went in wanting to purchase ray ban aviators. I had chosen to go to lens crafters because they make them there, and they're lenses are half off when you purchase their frames. This young woman came to help me. I told her what I wanted as I walked over to the ray ban section. She brought over almost every aviator in the store. After trying all them.on, I knew I should stick with my heart and stick with the ray bans. She kept trying to convince me to get they Tory Burch. Even though I told her I wanted the Ray Bans, she was still pushing the Tory Burch and seemed disappointed that I didn't go with her choice. Once I made my decision, it took her almost an hour to complete the sale because she kept messing things up. Then we got one the subject of the difference between the standard AR and Polarized. She was trying to explain to me that all polarized does is allow you to see color but it does nothing for glare and thats what the standard AR is for. In other words, if you get no coating on the lenses then you can only see black and white, like old fashioned tv's. She then proceded to tell me that she only goes to davis vision because lens ceafters is so expensive and she likes being honest with her customers. Oh and btw she said all this in front of her manager. And i was never actually complaing about the prices. I even told her that i shopped around and they seemed to have the best prices around. That was around the time that I should have walked out, but my sister was convincing me to stay. We completed the purchase and she toldnmenit would be about 2 hours till they were done. I went back after an hour and 45 min, just in case they were done early. I was told it would be another hour because the machine broke right before they would start mine. I said no problem and continued shopping. When I finally went back, my glasses were ready. They asked me to have a seat as they brought them out. She.handed them to the optometrist, and thats when something seemed off. I looked at the glasses, and one of the lenses were sticking out about a good half inch from the frame. I.asked to see them and I noticed that the other side was about a quarter of an inch. I understand that my Rx is different in both eyes, but such a noticeable difference should have been told to me. When I asked them about it she was trying to make me feel stupid and acted like I should have known thats what they would have looked like. It was like wearing coke bottle glasses. I demanded my money back and refused to purchase anything else. I am moving out.of state next week, which is why I needed them same day. But that was 5.5 hours of my life I wish I could get back. I dont think many.people will havr as bad of an experience as I did, but if you can go somewhere else, I would. It is blatantly obvious that they do not train their staff correctly. read more

DO NOT GO TO THIS LOCATION! Tl;Dr: staff has massive attitude and dont want to fix errors on their end So, I am home from school and needed an updated prescription. I was already at the mall so I decided to pop in since it was convenient. Dr. Roberts gave me an exam and wrote a script and off I went. Little did I know it TOOK 2 WEEKS TO GET MY NEW LENSES IN! It was insane! I called the store probably 3 times during this period because I was ready to head back to school soon. They told me " i will check and get back to you " um 20-30 mins later no one is calling me back to update me on my lens. I call again and I am met with incessant attitude from these people. My lenses finally come in and I get them fitted to my glasses. I go home and come back 2 days later because I felt uncomfortable with the prescription. The "Dr." Was giving me SUCH AN ATTITUDE! Omg! I told her I feel like this prescription is suboptimal and so she rechecked my eyes and wrote one that I personally felt would have been way too strong. She upped it.5 on both eyes when all I really wanted was an increase of .25. I asked her to change it for me please and she said "this what you said worked best." I said I understand that, but I feel half point increase is just way too strong. Please just change it to.25 and she said alright. So I go to the optician Nadeje and order my new lens. She says - the doc didn't make any changes. Omg. I said how? I just spoke with her. I went to the receptionist (the Hispanic girl) and kindly explained what the optician said and asked her to print all my previous scripts from the past 2 weeks. She said "I can't alter your prescription only the doctor can do that " i gave her a dirty look because I was there for 3 hours, everyone was annoyed with me, and there was obv a miscommunication between the store front and the optometrist. I told her " i KNOW you can't alter a prescription, I did not ask you to do that. I asked you to print it. Can you do that?" Rude of me for sure, but truth is I never asked her to alter anything. I was very clear that I asked her only to print. ANYWAY she printed it and the prescription date was wrong. God. It was so confusing. Everything was confusing. 3 hours later, everything was resolved. I got my new lenses in 5 days. read more

Pitiful. Very unprofessional staff. Extraordinarily overpriced. Visited this location looking for a pair of glasses. Staff members are pretty inconsiderate and rude. A basic principle of customer service is serve the customer. Angelica was rude and argumentative. I will not be returning to any Lens-crafters. I use to go to them to get glasses, but now they seem to have taken on a "Jersey Shore" tv show approach to their customer service. Wont be going back. read more

Quite possibly the worst service I have ever recieved and I work in customer service. The optomotrist is not only rude but incoherent also. So I had my eye exam there 6 months ago, they lost my chart and now that I want to order contacts im not able to and they require me to take another eye exam. Pure ripoff and when I spoke to the optomotrist of how they lost my chart she says goodbye and hangs up on me. Please do yourself a favor and avoid this place like the plague unless you want to get eye exams every 3 months either billed to you or your insurance. The other lenscrafters optomotrist in walt whitman mall couldnt believe what she was hearing. read more

First of all, I went to three different places to try to get glasses: Davis VisionWorks, Cohen's Optical, and Lenscrafters. I have previously gotten my glasses from Lenscrafters and tried to give them a chance again. I chose Lenscrafters over Cohen's because Cohen's was way too overpriced, and I was going to choose Davis [after my last encounter with Lenscrafters] but I thought, let's give Lens a chance again. Bad Idea. I never call out people but this time, I had to because my experience was that bad. I was helped by two people. The first person, I wanted the lady to help me pick glasses because it's hard for me to pick glasses and I wanted her opinion. I literally felt as if she was just trying to make me buy the most expensive glasses I had picked from my options. The second lady, Nadege, was the exact same way. First of all, her customer service was AWFUL. She was mean, stuck-up, and didn't make this experience better at all. Second of all, she had such an attitude. I was so taken aback by it. I am actually going to call customer service for lens crafters and complain about her, because if that is how your employees are, I will never come back. I paid for my glasses and everything, but I regret my purchase and when I asked her about her return policy, instead of being accommodating, she was horrible about it. I refuse to come back here. I am this close to cancelling my order after my experience with Nadege. I am going to Davis Visionworks. They seem infinitely better. read more

Best eye exam I have ever had. Selection was ok, I like Oakley frames even though they are expensive. Busy store but they treated me fast and well. Courteous sincere doctor who cared more about my vision then the $$. Ill be back every year. read more

Excellent service! Dr. Roberts was thorough and professional when performing exam. Feel very comfortable going here for my optical needs. The Doctor and staff were friendly and welcoming. Girls on sales floor were great help in deciding on frames. Will definitely return to this location! read more

My sister recommended that I try out Lens Crafters. I got an eye exam by Dr. N, and he was very sweet and thorough! I ended up paying $238 for an eye exam and contacts. Alittle more pricey than where I usually go, but the convenience in location and hours are a plus. read more

Used the optometrist service staff this location. Spent 5+ hours before I was all done. Complete waste of an entire day. Will never go there and will never recommend anyone. read more

Went to LensCrafters for new glasses after an appointment with the optometrist on site (not affiliated - she was awesome). Had a good experience picking out new frames, though I was steered towards the most expensive frames possible. After reviewing my receipt after the fact (you don't get to review it before signing - it's all computerized), I noticed charges for a warranty plan I didn't agree to. Not cool and highly illegal. Waited three weeks for my new glasses to come in - progressive lenses, which normally take longer but I've never had them take THAT long. Went in to pick them up and was helped by a guy who was either incompetent or new. He finally gets a manager to help him find my glasses, gets me my case, and sends me on my way. Noticed today that my $900 Prada glasses (frames were about $400 of that) came with a Prada case and three different cheap brand lens cloths. That's really not cool. I know it's just a lens cloth, but c'mon, $900 and you can't even give me the cloth that's supposed to come with my case? The glasses themselves need to go back for an adjustment or something - feels like one of the lenses isn't in right. This would have been a zero star review but for Nicole, one of the managers, who was great. I have really good vision insurance and get new glasses annually, plus pay out of pocket for new sunglasses - I'm probably good for a couple thousand $ a year in glasses - but LensCrafters will never get my business again, and they're lucky if I don't report them for some shady business. read more

Changed from a 1 star to a 5 DO NOT GO TO THEIR DOCTORS OFFICE. On September 18th I called the lens crafter doctors office to see if I can make an appointment and if my insurance was accepted. The woman I spoke with on the phone said that my insurance was accepted and made me an appointment. As soon as I arrived I had to check in and they saw me right away. It was a normal visit. I made it clear to the doctor I have an eye condition called exotropia, so I need a prism in my glasses. When I got the perception for my glasses it had no prism in it. On top of that they charged me $79 at the end of the visit. They said they didn't accept my insurance! Even though I called to make sure it was accepted.After this awful experience I called into LensCrafters and spoke with the regional manager. She explained that the doctors off once LensCrafters was a privately owned office and they pay to be apart of their company. So they couldn't refund me the $79 instead the credited it to a pair of glasses. I was a little annoyed but okay, at least that's something. I went in, at this point it's almost a month later after my appointment. Because it took awhile for the regional to get back to me. I met with the manger Nichole. She was AWESOME! She also noticed that my prescription was drastically different (no prism) . And my eyes couldn't have changed that much. So she had a doctor check it out and gave my the correct prescription. She really helped me out and gave me such a great deal for my glasses. Thank you so much Nichole. I've had them almost a week now and I love them. read more

I am not really a fan of eye glasses but recently my Ameriflex was close to being expired and in my rush to "use it or lose it" I dashed to Lenscrafters to utilize the funds I had available. The young lady who I believe was the Store Manager was exceptional. Even though there were many customers she did not rush me but took her time to help me select the right frames for my face. After my selection I was told to pick up my 3 pairs of glasses the next day. The following day only 2 pairs were ready and they were very apologetic and asked me to pick up the other pair in a few days. I have all pairs now and am very happy with my choices and the compliments I am receiving. I am a sucker for great customer service and while I know I will be a repeat customer, I will definitely recommend LensCrafters to my friends and family. read more

Got a pair of prescription sunglasses. The tint on the lenses turned out horrible and they were not fitted to the frame properly. Once I got home the lens popped right out and I had to go back to another lenscrafters location to get them properly adjusted. Luckily, the lens popped out onto a carpeted floor. Otherwise, I would've had to wait a week for them to make a new lens. read more

I visited this location on January 4 2017 for a simple eye exam and wound up walking away because I didn't feel they were honest, and that they were trying to get extra money out of me that I shouldn't have had to pay. My employer changed our insurance carrier on January 1. I had scheduled an eye exam for new reading glasses only to find that my own doctor - the one I've been seeing annually for years under my old insurance plan - is "out of network" for the new carrier, and the exam in his office would cost me $195 out of pocket. I left the office and called the new carrier looking for somebody in their network. After 35 minutes on the phone they told me I could go to the Lenscrafters in Roosevelt Field Mall, and that my policy provided 100% coverage with no out of pocket charges for an eye exam in network. I walked in to Lenscrafters and they told me there was a $42 copay required for the exam. I told them there must be some mistake because I had just spoken to the insurance company, and they had told me it was covered 100%. They said "no, they are mistaken; there is a $42 copay". I left the store and called the carrier yet again. Another 45 minutes on the phone and their rep told me that, although my policy did indeed state that I was entitled to 100% coverage for the exam with no out of pocket costs, the store was insisting on a copayment on my part, and that I should just pay the $42 up front to get the exam done, then ask Lenscrafters to refund my money after Lenscrafters' claim was processed and they had been paid for the exam by the insurance company. Does anybody really believe they would have refunded a nickel of my $42? I don't, and I won't be going back. If Yelp allowed it I would have given them negative stars. read more