Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Walked by this store 100 times and didn't realize they did eye exams…read more Made a next day appointment and saw an optometrist. Quick and easy. They have a huge selection of glasses a lot for less than $100. Everyone is very kind and knowledgeable.

60 Days... No response, no attempt to make it right. I've spent thousands at WB over the years…read more This really shows you what they're made of.

This has more to do with the optical business that is connected. They are unprofessional. I ordered…read moremy glass June 27th and here it is July 13 th not even ready. They say 7 to 10 business days. So subtract 2 days Monday and Tuesday for the Fourth of July and still they are not ready. I called and asked for my money back or a discount and received nothing I am going to take my. Business else where. After my bad experience I finally went back. I had an emergency my glasses were basically destroyed. I went to a number of places and they were scared to even try. I believe his name is jimmy, he did it in less then 5 . Thank you so much....

I went to Virginia Eye Institute on Aug. 19 because of irritation from a stye. During my initial…read morevisit, Dr. Jason Chiappetta told me he did not want to prescribe any ointment until I was evaluated by a surgeon in the same office. I was referred to Dr. Bearden and was specifically told to bring a driver to that appointment. I saw Dr. Bearden on August 26, approximately 45 minutes after my scheduled 3:50 p.m. appointment time. After the evaluation, Dr. Bearden essentially told me the same thing I had already been told during my previous visit. The only difference was that he prescribed an ointment to be applied three times a day and asked me to return in three weeks to see how it looked. What is especially frustrating is that I was charged another copay and my insurance was billed for what felt like essentially the same evaluation and information I had already received about a week earlier. I do not feel that the second visit provided enough additional care to justify another office charge. Based on this experience, I am extremely dissatisfied with Virginia Eye Institute. I would not recommend this practice based on how my appointment was handled and the way I feel my insurance was billed. If I could give less than one star, I would.

One of the best optical experiences I've had! So first, a few things to know. When scheduling a…read morevision appointment with the eye Dr you enter from the external entrance, as you cannot get to it from inside the store. Seems strange right, but it's because the Dr is independent of Target, and basically rents the space. Anyway, appointment with Dr. Mauro and her staff was great. Everyone was very friendly, fast, and efficient. No one likes being dilated ever, but she made the experience easy and I didn't even tear up too bad haha. The front desk staff were great as well, so I recommend anyone to make an appointment. Only downside is you can't use your Target Redcard on this side for the vision exam, again because they're independent. No biggie though, but just good to know. You can also book your appointment online, which I love! So after the vision exam, left out and walked down the sidewalk to the main entrance of Target to get to the Optical side where I can get glasses or contacts. The staff in this portion are Target employees, were very fun and friendly, and I enjoyed them trying on glasses with me and just making it a great environment! You CAN use your Target Redcard in this section, which was awesome! The promotions they had were great, but in my case was better to go through my insurance. Either way it was honestly the most affordable place I've purchased glasses in the 10+ years I've been in the market. It was less than $100 out the door with designer frames, but I did add on the protection package, which put it slightly over. The nice thing is the return policy is generous, and the discount for 3 months after your purchase. Do yourself a favor, and just go!

Emily was great and very patient with me. I'm old and it took a while and she was wonderful!…read moreThe glasses look great and the prescription sunglasses are a lifesaver!

They were very quick and accomodating. Sonya was very nice and helpful. Will be coming back again.read more

I didn't come to get my glasses adjusted, but when mom picked up her sunglasses, I thought I'd get…read moreit done while we waited. The attendant had the audacity to lie to my face, telling me that since I hadn't purchased the frames from lens crafters, she couldn't guarantee the safety of the frames. Excuse me, what? I've never purchased frames from anywhere except Lens Crafters because of the service after purchase. I buy lenses and get them replaced elsewhere, but none of my frames have been bought anywhere else. Because of this, I KNOW these and all my frames were bought from lens crafters, wether that location or another so I did not appreciate the lie. The adjustment was done correctly and no damage was done to the frames. Lucky liar. I've been to this location before and had far more pleasant service, without being lied to. I'm not sure if this particular associate was new, stupid, or what, but I'd like to think this was out of the ordinary for this store. Either way, I'll be going to other locations going forward. Mom's sunglasses turned out well and she was happy with them.

I have been going to Dr. Dyda-Schmid for a year now, and I only had to wait once. Dr. Dyda is…read moreknowledgeable and really cares about the experience of the patient. She has cured my dry eyes which is wonderful! Also Sonia, the office manager, is so helpful and kind. Most of the reviews here that are negative, are years old and don't represent the current doctor or front office staff.

If you were to Google "the worse Optomistrist in the world" I'm fairly certain a picture of this…read moreestablishment would show up!! I, like many of you reading this skimmed over the reviews and saw they were not favorable. Against my better judgement I decided to give this place a try. I had been to this Optomitrist before and really enjoyed the digital eye exam that they offer. My vision is not the best so being able to have that comprehensive digital exam is awesome. My appointment was at 2pm and I arrived 10 minutes early to fill out paperwork. When I walked in the tiny little waiting area was filled with patients waiting to be seen. The woman behind the counter barely acknowledged me she just gave me a clip board full of paper and did not mention the wait time. The other patrons in the waiting room were noticeably agitated. One lady had am appointment at 1pm and was yet to be seen the other patron had a 115 appointment and was still waiting. Finally one of the customers decided to ask how long the wait was. The admin working the desk hurried back to the office to talk with the doctor. After a few minutes had passed she comes back with no update. Instead she starts back filing papers. The paper pile on her desk was cluttered and disorganized. Finally the female customer ask the admin if she had any idea how much longer the wait would be. The admin shrugged and said "ya I dont know about that.." There was no apologies, no offer to reschedule, no mention of why there was a delay. NOTHING!! We were met with nothing!! I decided to cancel my appointment because this place obviously doesnt respect the time of others and has no intention of sticking to their schedule. I would advice just avoiding this place all together. However if you are dead set on visiting this particular Optomitrist bring a book, a pillow and clear your schedule because you will literally be there FOREVER!! Goodluck

Two people working, they said they would be with me shortly. I waited patiently and one person…read morebecame free. He then went to the back and started looking at a computer screen and completely ignored me. His coworker called his name to get his attention to come and help me. I said never mind and walked out. Stay away from this place.

Regarding store, not doctors office- Called ahead and then…read morewent in to pick up my prescription glasses. The man working, Kevin, was fixing a customer's glasses (the only other customer in the store). I walked in, Kevin turned around and looked at me, I waved hello but he had already flipped around before I finished my friendly greeting. I continued to walk up to the counter and stood there waiting... within 10 feet of him. 1 minute, 2 minutes, 3 minutes, 4 minutes pass- no "Hello", no "I'll be right with you", no acknowledgment of my existence. Just completely ignored me. He eventually asked my name and handed me my glasses. Didn't check to make sure they fit, nothing- just handed them to me and I was on my way. I give people a lot of grace but this was beyond rude and left a very bad taste in my mouth. Will head somewhere else next time.