I have always struggled with finding a good pair of glasses. I have a strong prescription and I always pay extra to have my lenses come out to be as thin as possible. No other place can provide me with a good pair of glasses that are thin enough. LensCrafters staff are knowledgeable and helpful and were able to find me a perfect pair of glasses that suits me and I can see perfectly from. read more

LensCrafters - Rayban glasses picked by my LensCrafter associate. - Eyewear & Opticians Near Me - Loveland, Colorado

I've had great experiences with this Lenscrafters. Their team have been very helpful in explaining (and correcting my misunderstandings - thank you!) what would make the biggest difference in my pairs of glasses. read more

Received messages that glasses were in. Went to the store and the glasses were not correct. The manager stated they will get them within a few days and asked me to make an appt on a Saturday to have the new lenses fitted to the frames. Saturday arrived, and I called as soon as the store opened to reschedule, and was told there was no one else in the store to work with customers, except the person I talked to and was told I would receive a call back to reschedule. Awesome, take care of the in store customers, no problem. However going on three weeks now, NO call back. Tried to call and never receive a live person now. It always goes to voicemail. I have left numerous messages to give a call back, and still have not received anything. Going to contact LensCrafters Corporate next. read more

I have no clue how this place has a 2 star. Today i got the best hospitality Ever the service was incredible!! I want to give a special thanks to Margaret she was really kind to me. I brought in ny Crooked, Cloudy , Broken goasses and they literally feel like NEW NOW what a great first day in denver. read more

LensCrafters - Store front - Eyewear & Opticians Near Me - Loveland, Colorado

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I had lenses put in my frames a few days ago and the adjustment they put on my frames (not at LensCrafters) was very uncomfortable and I could hardly wear my glasses. LensCrafters was open later than a lot of places and we rolled in there just before closing tonight and I asked for an adjustment. They were happy to oblige and they got my glasses much more comfortable for me in less than five minutes. Very happy with my short, pleasant experience with this store. read more

This LensCrafters is amazing! With so many glasses options, it can be VERY overwhelming. Jane, Margret, and Jenn make it easy. They can look at the shape of your head and your features and tell you EXACTLY what will look best on your face. All three are very knowledgeable, professional, and patient (with my kids). They also go above and beyond to make sure you're getting the best price available, including insurance. read more

not only are the quality of their lenses bad, but they are not helpful and were quite rude my last two times coming in. not worth the price

I should have wrote this earlier. A few months ago on a Wednesday right when they opened so not just I called this Lenscrafters needing to see how much a pair of glasses would be with my insurance. The doctor sent me to lenscrafters and the lady was beyond rude. Asked me certain questions about my frames(I usually wear contacts) which I said to her at the beginning I wasn't too sure I was just looking for a price breakdown. She did a heavy sigh to me and couldn't believe I didn't know mind you I already explained I haven't worn glasses in years I just wanted a rough estimate under my insurance. I did explain their system should have my prescription because I go to the doctor in their building. I've been going to lenscrafter since I was 10 years old. I'm 41 now and my whole family goes to LensCrafters. I sent in a complaint and LensCrafters has never contacted me. It's insane to think I will not be buying my next pair of glasses from LensCrafters because the store and the company didn't give a shit. Btw the doctors office there is awesome and the best!! read more

The in house Dr. Of Optometry is great and very helpful. My issue comes in when I got my glasses and could not see very well and went back for a second eye exam only to find out that the prescription was made wrong. Rather then telling me that there was a mistake made I was told that their equipment is not capable of reading a lense of my prescription accurately and that if I wanted to guarantee that the next set would work I would need to upgrade to more expenses lenses. This is the second set of lenses that I have gotten and been told that they can't do anything for me unless I wear them longer and both times the prescription has been way off. Sales people need a lesson in saying we made a mistake and we will fix it and the stores should also be given better equipment that can tell them when a mistake has been made. read more

Went in to look at some glasses since I need some new ones. Was looking around great selection of glasses. I had an eye exam about 4 months ago at different location but felt the need to re do the whole exam as the other place didn't do such a great job. Anyways, I asked Jane she handed me a card and then I asked her for a quote with my current prescription just to get an idea. She immediately looks at my prescription and says "WOW! You're legally blind" very loudly I was embarrassed but just laughed it off. She then looks at me and asked me "do you wear contacts" I thought maybe she asked because she wanted to see if I'd be interested in them. I told her "yes I've worn them before, but don't currently use them right now" I didn't have my glasses and she looks at me again with a loud tone "i really sure hope you're not driving because that would be very irresponsible" I know my prescription is high I had my glasses in the car but since I was trying glasses on I figured I'd keep them in the car in the mean time again embarrassed I really wanted to cry at that moment. I have really bad anxiety and she trigged it by embarrassing me in-front of other customers. I wanted to get up and walk away. My mom was with me and she comfort me. I remained calm. At the end she asked me if I had keratoconus she was sure I had that. I am a hypochondriac I searched it up and I'm very anxious about whether I have that or not as I've never been told I had that. I will be going to an ophthalmologist to see what the professional doctor says , if she miss diagnosed me I will be suing. read more

I've been a patient of Dr Kiefer's for many years and he is simply the best!! The store part of the business has always been extremely helpful and I have never had anything but a great experience. My only complaint is that it seems their selection of eyewear doesn't seem to be as varied as it was in years past. It seems they don't offer as many choices and styles as they did at one time. read more

I am giving the 5 star rating to Dr. Kiefer. Not only is he a great Optometrist, but he is one of those rare souls that truly care about others. I saw someone else's review indicating that he is constantly out of town; well there is a good reason why. He is normally in another country, participating in the Gift of Sight program. He has been my family's Optometrist for several years and never once have we had an issue with the prescriptions he has written. He is amazing and I have and will continue to recommend him to everyone. read more

We recently moved from Texas. The staff made me feel right at home. Margaret has been so helpful with all our frame wear needs. Her personality is so warm and bubbly and genuinely cares about her customers. We are so blessed to have found this place. read more

Worst. Customer. Service. Ever. Hello, my husband and I went into your Loveland, Colorado, Lenscrafters store located on Sky Pond Drive on Tuesday, February 27, at roughly Noon. The service was the worst I have ever seen. My husband needed a new pair of lenses for a set of glasses he had broken. We had everything we needed - his prescription, our EyeMed card, the set of glasses for the new lenses. We were a customer service representative's dream. What happened next prompted us to walk out of your store. When we walked in, we noticed the two attendants were with other customers, so we quietly browsed through the selection of eyeglasses, seeing if maybe we would want to get a brand new set of frames as well. Once the woman (I didn't get her name, and she sure as heck didn't introduce herself) was finished with a customer, she told my husband to have a seat. She asked us what was happening and we explained to her what we needed. Another customer walked through the door. The woman attending to us knew this customer and said to my husband, "Let me just take care of her real quick, I know she will take less time than you will." Exact quote. So we sat there as she helped another customer, in the middle of our transaction. So the male service representative finished with his customer and then asked who was next. The original woman helping us pointed at my husband. As we explained to HIM what we needed, another customer walked through the door. He stopped what he was doing to help THAT customer, using the same excuse, shouting from across the sales floor that he would just get back to us in one minute. A half an hour later, we were still waiting, while they seemed to be making small-talk with customers that came in well after us. I mean, what kind of circus are you guys running in that store where we were starting to be helped TWICE, only to be left by the attendants to help other customers, TWICE. We walked out. It was clear these attendants knew the customers they ditched us for, and needless to say, I would rather gouge my 20/20-visioned eyes out than ever attend that store again. I can assure you though, the customer service representatives at PearleVision were a dream. Maybe you should hire them as consultants? read more

I lost my glasses, and went in grumpy out of the gate. They had adequate staff relative to the amount of business, and was attended to quickly. I got frames I like and the process was great. When you are having a rough day, it is really nice to encounter professional and kind people. Great customer service! read more

Great doctor! Not so great employee. My sister and I went here (Loveland, CO location) to find some backup glasses and came into contact with one of the most snotty, pushy, and rude people we've ever met. She was very unprofessional and treated us as though we were an inconvenience for being there. We believe her name was Jane or Jan. She could not have been more impatient when we were trying to figure out our vision insurance information and sighed heavily out of irritation several times while we made calls regarding such. However, of the other times we have been there for vision appointments, and not looking for lenses, we have had great experiences with Dr. Keiffer. He is a phenomenal doctor who is very caring towards his patients and their vision needs. However, despite his great care, this employee was enough to put a bitter taste in our mouths. She has definitely made us question returning to Lenscrafters. read more

Less than helpful...I went in to see if they could order replacement glasses that were within military regulations. The employee that helped me basically gave me sorry you're out of luck this is all we have instead of trying to find another store that had what I was looking for. I gave them my contact information so that they could reach out to another store to have the frames I was looking for sent. I was told I would get a call in a day or two...it's been two weeks and zero calls. When I asked about whether or not they carried a certain brand of contacts they said "Sorry we don't. We'd have to order them." and left it at that. Customer service was poor all around. read more

Wish I could rate it less than one star. We went in and asked for help multiple times. No one else was in the store so they weren't busy. We went in half an hour before close without realizing what time it was. Instead of them politely saying they were closing very soon they ignored us when we asked for help and then when we finally confronted them about not getting any help the lady told us they couldn't do anything since they close in 5 minutes. We said it would've been nice if they had told us that instead of ignoring us and how it was rude and the one lady working raised her voice and told us it's also rude to come in 30 minutes before closing. Never ever have I experienced an employee be this rude to me and my family. Unless you enjoy having employees ignore you and then yell at you I would suggest finding eyewear elsewhere read more

Very accommodating and answers any questions I have. A little pricey but worth my time and I'm always in and out in 20-30 minutes for my appointment. read more

Lense crafters wanted to charge me 480 dollars for JUST one pair of lenses I had my own frames. I wanted polycarbonate, grey scale transition, and glare protection. The woman quoted me 480 for the one set and then went on to quote me at 300 something for plastic instead. I ABSOLUTELY left and I am happy I did. I went over to Americas best and my order was for two sets of lenses that were transitions with the polycarbonate, then decided that my 3rd set of frames would be for night driving so I got the plastic lenses and the added glare protection. For all THREE pairs it was 371 dollars. Lenscrafters is a RIP OFF, plus thier selection of frames SUCK. I absolutely feel sorry for the optometrist that has to share that building with those scam artists. Hahah she tried to justify the price by saying that my one of my eyes were a -4 power and the other was a -2. I have friends with coke bottle glasses that wouldnt pay that! Please please I beg you to go somewhere else and put that extra money towards rent, food, or other important things. read more

I've had nothing but great service from LensCrafters employees. We drive from Wyoming to use their store, and every time we've done business there, someone has gone above and beyond to help us out in our time frame. We are greeted pleasantly and promptly, we have had consultants spend quite a lot of time with us to choose glasses, change them, try new lenses, etc. I can't speak highly enough about our care at LensCrafters! read more

i went in there twice today to see if I could get my glasses fixed (purchased through Lens Crafters) and no one would wait on me, or even acknowledge me. Yes, they were busy but it would have been nice to have had someone indicate that I would be helped eventually. I waited about ten minutes each time and tried to catch someone's eye, but no luck. No idea if they could have helped me or not, but I am giving them only one star for poor customer service. read more

Would not recommend this store LensCrafters anybody. There is always a long line and the people lie straight to your face just to make a sell. I called in to see if I could do an insurance claim on my lenses in which my representative stated that was 4 the life of the glasses. the rude rep told me that I was unable to do that since it was only for 1 year and I was 2 days out of my warranty. The WORST customer service ever!!!!! U lost 2 long time customers for good not to mention I have a big mouth and will be telling everyone not to go to LensCrafters!!!! Terrible terrible customer service! U make me want to spit! read more

I've seen Dr. Douglas Kiefer for my eye visits and he is great!!! He's the nicest eye doctor I've ever had and made sure I was getting the best contacts for my eyes. My last appt i brought in my 7 month old son. When my son was getting a bit fussy during the exam he would turn to him and smile and get my son to smile. Other doctors would have been frustrated with a baby fussing in the background and he didn't seem bothered one bit. I won't see any other eye doctor, all the staff is great too. Oliver, who does the desk work and initial part of the exam is wonderful as well and just as nice. read more

Not sure why such hate for this place. Everyone was extremely nice. Only thing reassured after visit is I definitely don't like contacts.

This is one store that has incredibly rude and untrained staff. Customer service is a joke. Went in for an adjustment and she never even touched my glasses. Got home and found a screw that was half way out. This was my 2nd visit, the first time they cleaned my husband's glasses and found lots of scratches. Took them home and cleaned the, voila scratches gone. These staff members are incompetent and extremely rude. I had just come from a facial so my hair was a mess, was this a case of prejudice too. Probably. Won't go back for any reason and recommend you don't either. I'll go to Fort Collins regardless of the extra time and miles. read more

I must start by saying this is my first eye app. so not sure how they are suppose to go but I can tell you how it's not suppose to. First, the Dr. I seen was amazing and patient. The lady who did all the eye testing before hand was also amazing. The bad part came when it was time to order frames and lenses. Secondly it took me 3.5 hours to leave there. I picked out frames (easy part) the lenses however are nothing but notrorious. I have GOOD ins. also. I was informed if I didn't get HD lenses they were considered sub-par SERIOUSLY for regular I paid almost $300.00. I work on a 17inch computer not that big at all. I can't ever use my new glasses that were $300.00!!!! because the sides are extremely blurry and hurt my eyes trying to look straight so here I sit NEW glasses laying on the table and my $10.00 reading glasses on my face. OH YEA the best part the HD lenses would have been another 150.00. Is this standard for eye glasses or should I never go back there??? When I got home the glasses were already lop-sided after reading review wondering if I should go back for a fix (sounds like I would wait a LONG time for help) or just forget the $300.00 and move on. read more