Bought a pair of Meta gen 2 glasses. I have a progressive prescription. Time it took to place the order was quick as I knew what I wanted. They can in. I was fitted quickly and very happy. I will never try ordering progressives online again. read more

My experience at LensCrafters was very good. The young lady with the blonde hair in a bun was kind,helpful and professional. She took the time to make sure i got the eyeglass frames were right for me at a price i could afford. She is an asset to the staff.​ read more

Even if busy they are always accommodating and helpful !!!! Even during holiday rush and dealing with cranky people they all Stood calm and composed read more

Extremely confusing to schedule. I booked online on the official LensCrafters website. I have VSP insurance which says LensCrafters is in network. After booking the appt. I called to go over insurance and they said VSP is out of network, apparently LensCrafters sub-leases to a Dr. Magalhaes and associates which doesn't accept the insurance. I feel like that is very deceiving to be using LensCrafters website and not have anything to do with LensCrafters except selling the frames for them. I cancelled the appointments before even going. read more

New glasses. worked with Alexis for choice and to order. very helpful and professional. Efficient. Went in to pick up glasses and Tanya gave same excellent customer service. I brought in coupon I received after glasses were ordered and paid for, and it was honored and I got back almost $150. I would have liked earlier call to tell me glasses were ready, as I called 2 weeks after they were ordered, and were told they were ready. Just wondering how long they had been ready, as I got no notification. read more

I went here for decades and for the longest time I was told I had astigmatism so my glasses were to help correct it. I often had headaches and eye pain year after year. If that wasn't bad enough, the last time I went to them they told me I was very close to having a detached retina so for these reasons I decided to go to a new doctor as well as an eye surgeon and was told I don't have astigmatism from the new doctor and shouldn't have been wearing glasses for it for the past 2 decades so I got new glasses without the astigmatism correction and the eye pain and headaches drastically decreased. Astigmatism doesn't go away so that means I was being treated over and over and over incorrectly which makes me so angry. When I saw the surgeon about the retina and was told it's not true. So yea I'll never go to them for eye exams ever again. Only reason I gave 3 stars was for the eye glasses section. They have a nice variety of choices, the workers are usually helpful and getting an entirely new pair of glasses within an hour or 2 is great compared to other places which takes a week or 2. read more

I am so glad I swung by and took a chance on my glasses getting fixed as I wasn't sure who did that sort of thing. Boy was I sure impressed with the setup and team that LensCrafters had (North Dartmouth, MA). I was initially expecting that I'd have to drop them off and pick them up later or another day, nope, quite the operations and staff there, all very friendly. When I mentioned I could come back, because my dog was in the car... nope, bring him on in, we love dogs! Patricia (a brunette Lady Gaga) went to work on my glasses, rethreading the line to hold the lens in place, while my dog and I chatted up those who were lured in for pets. I was probably in and out of there in under 10-15 minutes.. too bad, could've hung longer and enjoyed the friendly company! read more

My eyes were bothering me so I came here over the holidays to ask for a favor for the optician to tighten my eyeglasses I purchased elsewhere back home. While the staff was friendly and gladly adjusted my glasses (hence 2 stars), the lab manager/optician (?) clearly applied heat near the bridge of my good quality anti-reflective high index lenses, causing the anti-reflective coating to "crackle". Oddly enough, she asked if my lenses were high index as she wanted to be careful with the heat. I didn't realize the crackling until I was on my way home. Obviously, there was nothing I could do about this as when you ask for this favor, they're not liable for any potential damage done. BUT if this is any sign of how they handle their own lenses, I would stay far away. I learned my lesson the hard way to only visit the optical shop that issued your glasses for adjustments. read more

always a great service. no issues every time I visit this location. Make sure you take good care of your glasses

All the employees I worked with provided outstanding customer service. Eric was exceptionally helpful when my glasses broke and I needed replacement. He is very patient and understanding of the issues regarding new glasses. I highly recommend Dartmouth LensCrafters read more

I had a very positive experience here and walked out with a pair of glasses. Lane was the salesperson who waited on me from start to finish. She was very professional, knowledgeable, helpful, and nice. All of the other salespeople seemed professional and nice also. I would come here again. read more

The staff there are friendly & welcoming !! My Aunt 's glasses had become too loose and she needed them tightened . I knew they were open on Saturdays and drove her there hoping they could squeeze her in . The fixed them in under 10 mins !! She was so happy her glasses fit correctly once again . Being elderly with new medical problems that are causing vision problems , this small adjustment made a world of difference for her . Thanks so much read more

Very polite. My wife son and I all came in got our eye exams and glasses. They were very conscious about cleanliness cleaning iPads chairs and counters non stop. Ample friendly staff. thx for the great service read more

Had been a long time customer, but moved away to CA, where there was no LensCrafters nearby. So I bought my current glasses from a local optometrist in CA. Moved back to MA, and my glasses broke. Brought them to LensCrafters to see if they would fix them. 15 minutes later, all fixed, tightened and cleaned - for free. This is how smart businesses work. Great service with a smile. I'll be back when I need my next pair. Sure, they are more expensive than other places, but for someone who travels extensively, it's good to know there is usually a LensCrafters nearby when glasses need fixing or adjusting. This is not the first time they've helped me out in a bind. Thanks for being a beacon of excellent service in a world where this is increasingly rare! read more

Fast & easy what i like. If you'r able to get there early, no waiting for service. Patricia was very helpful and friendly. I always like the frame selection, problem is I always pick is the pricey ones. This would be a 4 star review if it didn't cost an arm & leg to get frames + prescription filled. read more

Long waits; wicked over priced eye exam services not covered by insurance; money oriented not service oriented sales - so very disappointing - go elsewhere my friends read more

Super nice staff and super efficient, tightening up my Ray Bans for free.

Called ahead and they got me an appointment that day, as I need glasses ASAP! Was grateful for that. However, the receptionists are not approachable and friendly. Though I have not been treated poorly directly- I haven't been treated well either. In addition, I've been to this office several times and every s i n g l e time I overhear a receptionist on the phone she is giving the person an attitude, rolling her eyes, sighing and when she hangs up, there is always a remark! "God, so annoying." Anyway, I was seen by Renee, and she was FANTASTIC. I will be recommending her in the future. She was friendly, polite, personable, informative and overall put me at ease. She not only asked about my eyes, but my overall health. If the receptionists were as friendly as she was, this place would get 5-stars. Lenses in the actual LensCrafters are very pricey! I'm ordering elsewhere. read more

Wasn't happy with the glasses wasn't Italian made they help me pick another frame with 100 percent hassle free absolutely recommend they are very professional thank you very much 5 Star read more

Terrible service! Terrible prices! Back to Fall River Vision it is. Appointment at 9 get in at 9:30 for 2 mins to take images then send us back out to wait. 2nd visit for a prescription and another bill! read more

I went to this location to get an eye exam and a pair of glasses as my old ones needed replacement. I had gotten a pair and after a few weeks my eyes couldn't adjust to them so I returned them. Mind you I paid in cash when I purchased the glasses. The place claimed they didn't "Have money" in the cash registers, which doesn't make sense considering I paid in cash and I am sure other people pay in cash also. If you take cash as payment you should also have cash in your registers. I didn't pay in a check when I got my glasses therefor I shouldn't have to wait for a check. Anyways, they said it could take up to two weeks but may very well be sooner, fair enough. It's been 3 weeks now and I still haven't received this check that was allegedly mailed to me, nor have I gotten anywhere on the phone with them either. Now they claim it will have to be re mailed considering it probably wasn't mailed to begin with, and that may take another 2 weeks+. I was going to go there and get a different pair of glasses after my eye exam was re taken to determine the cause of my eyes not being able to adjust to the current prescription, however now I will absolutely not be going back as the costumer service is very poor. I will not recommend this place to anybody unless you are CERTAIN that you will not experience any issues with your glasses, because if you do you will not receive a favorable outcome in a fair manner. If I could give this a 0 star, I would. read more

While the doctors themselves are awesome it's their unprofessional, mean receptionists that ruin it for me. I call double checking for an appointment and the woman on the phone gives me a major attitude. It's like sorry I called to double check the time instead of showing up randomly. They're frames are also ridiculously overpriced. I would consider going elsewhere read more

I haven't made it in to see the doctor yet, but the receptionist is completely rude and unprofessional! She put a bad taste in my mouth from the very beginning. I don't know how she still has a job! read more

Stopped in on Saturday, the 21st, because I wanted a new pair of glasses. I was promptly assisted by Chey and her lovely trainee that helped me pick out a new pair all while being exceptionally professional and courteous. I love my new Michael Kors glasses! Thank you LensCrafters! read more

The staff is incredibly unfriendly and no one seemed to be able to answer simple questions, as each person had a different response. I rearranged my schedule to make the appointment, but was told they didn't schedule it. No apologies were offered. There are so many other locations that offer eye care, choose them. Avoid this place like the plague. read more

I absolutely agree with the other reviews saying the staff here is rude. It is almost unbelievable how unprofessional they are-IMO. There are plenty of other eye care places near this establishment in No. Dartmouth Ma to spend my money at. I will NEVER give them my business again. read more

My wife and I both bought our new frames and prescription lenses for reading at the North Dartmouth store for the first time. We had previously bought all our eye glasses at Costco and have no complaints about them, but thought we would save the drive by buying our new glasses locally. All the employees with whom we interacted at Lenscrafters were helpful as well as friendly and our new frames and lenses were ready for us within a few hours. Unfortunately, we both have to hold whatever we are reading (Books, Kindle, magazine, newspaper etc) very close to our eyes to be able to read the print with our Lenscrafters glasses. We both have had multiple pairs or prescription readers in the past and have been able to use them for both reading material or computer use, but our new Lenscrafters glasses have limited versatility and require us to read material so closely it is actually difficult to hold the item you want to read very long without feeling uncomfortable. I stopped wearing mine after about five uses. My wife still uses her's for reading her Kindle but never reads with them for as long as she does with her older glasses that have the same prescription. read more

SELL SELL SELL SELL SELL! The staff is rude and will add items to your bill that you don't even know about. It's like an assembly line. They don't care about the customer. Just sell the most expensive glasses and not even explain to you what type of lens that you need ect. I was sitting there and as soon as another customer comes in they run to that one and so on. No one finishes up with you and explains anything! They are also extremely overpriced. DO NOT DEAL WITH THIS STORE. There are a million places that sell eyeglasses. read more

I called on a Sunday to see a doctor because I had scratched my eye, and the receptionist was very rude over the phone. When I got there both receptionist for the eye doctor were very rude, especially because my insurance does not provide me with an insurance card, like that's my fault? Extremely unhappy with the attitudes and treatment from the receptionists. read more

waste of a whole day. They try and sell all of these add on's now even during your eye exam! Took for ever to get my glasses and it WAS NOT same day. Reception was unprofessional. I t was over an hour before I was seen for my eye exam and I HAD AN APPOINTMENT! Had to come back days later to get my glasses. THis was not the Lens Crafters that I remember. read more

The Dartmouth location had one nice associate but the rest I had interacted with are more concerned with the immediate sale. When I came in to let them know my glasses had the incorrect base curve causing distorted vision they returned the glasses stating I didn't like the frames and neglected to inquire of the prescription. Calling the corporate offices is no better they will hang up on you if they can't substantially answer your question or, when you call back, ask you not to get upset and then interrupt you when you are trying to explain. The best part is when you ask for a supervisor and they state "a supervior is unavailable, they can't sit around all day waiting for a customer's call." For a moment I thought I was on a SNL episode. Seriously call them and listen for yourself 877-753-6727. It is obvious this ethnocentric company fosters such a hostile culture. BEWARE!!! I found a knowledgable professional at the BJs Wholesale in Middletown, RI and got my prescription filled for $198 instead of the $677 LensCrafters tried to offer! If this app offered negative starts I would give this corporation 5 black holes! read more

Ok, so here goes. I've been a customer of Lense Crafters for about 15 years. I went in to order a pair of new frames and the experience was good. Kevin did a great job locating them for me and shipping them in. I was supposed to get a call on Friday about frames, but I never did. I called for hours and nobody picked up. I decided to go there after work and see for myself. When I told head sales person on duty the phone was not working he didn't know, but some of the other dales girls knew and never said anything to him. When I presented the receipt to the salesman, he recalled the model coming in and said he placed them on counter. One of the other sales people took it from him ( unknown to him) and put it out on sales rack. He though he lost them but then I pointed them out on sales rack (as they were searching) and said, " it looks like someone put my order out for sale." I paid 200.00+ for those frames. He apologized and had the lenses changed in back fairly quickly. They completed frames were handed to me (never looked at them for adjustment). When I got home I noticed they never even cleaned grooves in lenses before installing them. So I had new frames and dirty lenses. Awfully executed after the initial order. I remember when the sales people had it together in there. I hate to say it but they were older sales people with attention to detail. All they have now is young salespeople that seem to have an interest in talking and not business. Bring back the older staff. They were bar none. I'm disappointed. Would I have ever received my frames if I didn't show up? read more

Is it difficult for you to find a doctor that you can truly have confidence and trust in? Well, when I walked into Dr Magalhaes and Associates I have never had to go anywhere else. It has been over 14 years that my family have been clients of his. We have always found the girls to be smiling and warm even when having a difficult day. He has a warm and friendly personality and a willingness to help. He has great patients for children. It's so heart warming to see him interact with my son with autism. My mother who is from another state needed to be seen because of an infection and there was no problem getting her in. With the office inside LensCrafter's you can have your script filled with in an hour. He offers an exam for ChromoGen lenses that are very helpful for those with colorblindness and dyslexia. If you or someone else has issues with either of these its worth checking out. I suffer from extreme dry eye and his knowledge of this disorder has made opening my eyes up in the morning pleasant once again, as long as I follow his regimen of prescribed eye care. He will take the time to answer your questions or concerns. We have never found fault in the services or advice given. read more