Fast service is an understatement. Came in picked glasses several in fact. And received all three within 3 a days. I will for sure bring my other glasses and add my prescriptions. read more

My daughter and I needed glasses and came here after having an eye exam at Progressive Eyecare next door. We were assisted by Nolberto who took his time guiding us through the shopping and billing process. There are lots of frame styles to choose from here for adults as well as kids. Once we had frames selected Nolberto went over all the ways we could customize our lenses. The process was quick and easy, all we have to do now is just wait for our glasses to be ready. Thanks Nolberto! read more

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We needed glasses on short notice because our son lost his pair. We came in shortly before they closed, and Kyle had amazing patience and never made us feel rushed. Ashley was also really helpful. They were both awesome! read more

Reasonable prices, very accommodating management, but some of the staff could be a little more professional and friendly. I prefer to compliment for a job well done, than leave negative feedback, but, that being said, there is an older man (thinning dark hair, olive skin around late 50's to early 60's) that almost made me not go back to this location. He literally raised his voice, told me I was wrong because they tinted them way too light that they appeared as having almost no tint. They were twice as light as the lightest pair I'm wearing in the pictures. I get light blue colored lenses for daily wear, as I have had them do this before; he told me there was nothing wrong with them and he didn't know what I expected and that I was wrong, unreasonable and the lenses were fine! He said it loud enough that people turned and looked! That was enough to make me feel the necessity to speak with the manager. I informed her the way I'd been spoken to (along with his admonishing over my not being pleased getting what I didn't ask for, along with him getting up from the table and swatting his hand backwards and walked away, in the middle of the transaction!) She apologized profusely and assured me it wouldn't happen again. Haven't seen him there the last two times I've been there (thankfully). Anyway, the manager was great and overall, the staff I've interacted with have been pleasant and professional. Sometimes they get busy to the point there is a long waiting period for service, which I think adding a couple of employees would be beneficial. Another thing that's great is they take my insurance! So to anyone that has Humana insurance, they accept it!!! A definite plus. All in all I give them 4 stars and the only reason I took one away was due to the interaction with that really rude employee. Definite plus's are they will let you use frames that aren't theirs, they have different tinted lenses to choose from and you can get them as light or dark as you like. Their frames are also reasonably priced. I've booked my next appointment and ready for a new color lens. This is the only place I've found that will tint lenses in all different colors. Definite thumbs up! read more

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Employees are nice, doctor is nice, glasses were ready within the time they said they would be. We found some decent frames and happy with the prescription. The only thing that left us feeling a little off was the waiting area chairs. We also noticed a weird smell to them. There's some funky looking stains on them. I don't even wanna know! Lol They're not expensive chairs so I'm confused why they don't just toss that crap in the dumpster and replace them. Come on guys! read more

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I want to give an amazing review for one of the finest Opticians I have ever encountered, Dagmar Stroms, otherwise recognized as 211. Ms. Stroms went above and beyond with her desire to help. I was frustrated and skeptical that I could be helped as I have a very difficult prescription. Dagmar immediately took control and assisted with every phase of acquiring the perfect match for my eyes. Her commitment to the customer was above my expectations. I cannot say enough about how grateful I am for her efforts; Lens Crafters should be honored to have an optician such as her on their staff. 5 stars is not enough I want to give her 100 Stars. Thank you Paula Hailey read more

I would definitely recommend this place. Great service and they assisted me with all of my questions and concerns that I had.

Fadi was very knowledgeable and helped my son with a new frame. My son sat on his glasses and broke his frame and was unable to drive since he couldn't see. Fadi was able to find his exact frame in stock and save the day! Thank you Fadi for your expertise, attention to detail and most of all your kindness!! read more

first time at this location today & they had outstanding service. I was in and out all within under an hour! positive, friendly staff & doctors. 10/10 would highly recommend. read more

Great group of people. Everyone knows their job and is extremely knowledgeable and pleasant! After some very unpleasant experiences at other places in town, I am here to stay. No job is too big or too small! Can't believe how nice and friendly they are. read more

The beauty of LensCrafters is that you can walk right in and start trying as many pairs of glasses as you want. After about ten minutes of me trying on glasses, a young associate (Kayla?) told me someone would be with me shortly. The timing was perfect because I had already narrowed down my search to two final contenders. I picked 'the one' with the associate's help and paid for my glasses that same day. I was told that my glasses wouldn't be ready for about 7 days, but the turnaround was actually only 3 days! And my prescription sunglasses couldn't have come at a more perfect time what with summer going on full throttle. I'm super happy with my new glasses and the quick turnaround time. The only drawback to LensCrafters is that they don't have much designer brands to choose from. YELP 100 CHALLENGE 2017: #38 read more

LensCrafters - Eyewear & Opticians Near Me - North Las Vegas, Nevada

Came into LensCrafters for an eye appointment that took a month and a half to book. Greeted by a very unfriendly front desk lady who wouldn't even make eye contact with me just asked what's my name and did I have an appointment. No greeting at all. After paperwork went and walked around through the lobby to view glasses. I grabbed a pair and looked at them and then put them back. A staff member ran over grabbed them off the shelf and admonished me for not putting it in the disinfected bucket There is no sign to do this. No one said anything to me about doing this as they watched me mender around looking at glasses. Thanks but no thanks. If I'm spending a good $500-$600 on a pair of glasses with all the upgrades it will never be here again. read more

LensCrafters - Not a sign to place glasses in disinfectant trays after handling - Eyewear & Opticians Near Me - North Las Vegas, Nevada

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After my 4-5 time returning the glasses that can't get right to save my life I will be call me insurance to cancel the order after over 1,000 in frames and lens . DO NOT buy anything from here read more

Shout out to Angel, Ashley, Jaya and Dr. Yuen for this visit. This is for my son's glasses, all the employees above are always awesome. Angel, when I called and inquire about my son's glasses prob she said no prob just bring it to the store, she was just polite and nice over the phone, then she referred as to Ashley who had helped us before and again proper treatment, we're just grateful. Jaya, again have this personality who makes the patient feel comfortable, she was professional, so polite and proper. This visit is a another pleasant one. Look for Ashley or Mr. Fazi next time read more

One star. Not for the employees, they were all real nice. One star for the fact that they wouldn't just give me a prescription without a specific brand. I get my contacts mail order, and the company doesn't carry the brand they put on the prescription. It's like going to the drugstore and not being able to get a generic. read more

From the minute you walk in,they make you feel welcomed, Dr Chen is the best , everyone is extremely professional, received my eyeglasses in less than a week I will definitely recommend this place read more

I have waited the amount of time they estimated initially for my sons glasses. I called the first time and they said they were expecting them that same day to wait for a call. I waited a week more, I called again and the staff acts offended that I am asking about the glasses. They tell me they were shipped to another store by mistake and that they actually don't know the whereabouts, instead of offering a faster solution or at the very least an apology, they act even more offended and say they will figure out a solution. I asked to be looped in on what thats going to be so that I can have an estimated time. The doctor side and the staff are really nice, very professional and attentive. I do recommend them. read more

A trial pair of contacts took 44 days and I wasn't called when they were found to advance the order. The person could not originally locate the specific prescription & was to call me then found but didn't do so. I called them after waiting a week to hear from them. The annual order placed, I had to wait another 5 weeks for the 12 months of contacts. When I picked them up I found that according to my insurance I had overpaid. They not only refused to refund difference but also claimed they didn't know what the coding for it meant. By researching the code I discovered it was a standard industry code. It took about a minute to determine so. What kind of assistant manager is this? In the future I will be paying more for an independent supplier rather than a big box store that focuses only on the bottom line. read more

Wife and I are on vacation here for the rest of this week, and she broke her glasses! A screw came out and they wouldn't let her pay, because it's free! Even tho we wanted to give them something! super happy to know lens crafters offers this to people who have never been here before, thank you so much! read more

Frames were damaged. And Ashley was nice enough to fix with no problem. She was very helpful and now my frames are perfect again.

I have always been hesitant about lens crafters, but i walked in and had the best customer service provided by Ms. Rossemary. She has made my experience an amazing one. Thank You Rossemary for taking the time to show how great customer service is provided for every customer. read more

I came here with my grand daughter 7/5/22 and when called back my grand daughter wanted to stay up front and play games on the phone. The nice representative said she can stay by her where she would be watched. My grand baby said she was so nice and she has a 5yr old daughter her age. I never got a chance to tell her thank you for watching my baby while I went to the back for exam. Thank you and everyone was so nice from doctors side and Lens Crafters side. read more

I called to make an appointment and got one for an hour later. Having never been to one I didn't know what to expect. Parking was easy, walked in and was greeted. When I said I was there for an exam I was escorted to the sign in desk. Very VIP treatment. The front desk was pleasant, she made sure to tell me she had spoken with. :) I was taken for the exam right away n time. I wash I had gotten the name of the young guy that helped me. He funny, courteous, made sure I was comfortable through every step. He was a five star, totally! Dr Chen came into finish the exam. Again great guy, made sure I was aware of everything going on, that I knew why, and the results. I really liked him. I'll be bringing my family in to see him, too. After he put the dilating drops in he took me out and personally introduced me to the Apprentice Optician. He was nice. Seemed a little nervous. Do to my insurance I had a limited choice of glasses. I would have preferred a little space and time to myself, but he really was trying to help, and as I didn't express a desire for space I can't hold it against him. After I selected them I was whisked back to finish the check. Escorted right back to finish the prescription details and BOOM on my way out. Lol They have a LARGE, great selection of glasses, and al seemed to work well together answering questions. So far I'm completely satisfied. We'll see in 10 days when I go to pick my trifocals. Yeah, trifocals. I'm old. read more

Stopped by LensCrafters on 1513 W Craig Rd North Las Vegas The wait was too long. My sons first eye appointment and it couldn't have gone worse. Been going to LensCrafters for years so it was not the business but the staff itself. Very empathetic from the start. I arrived at least 15 minutes before any of there scheduled appointments yet my son was seen last. Don't expect a 5 year old to sit still after we've been waiting for nearly an hour. Then they tell me sorry he won't cooperate we will have to refer you to another Optometrist. That Optometrist is not taking new patients until October. They did not work with my son to help him get through the exam other than " buddy stay still." As it turned out however, the wait was immaterial as I would not go back based on the service from the staff. read more

So I wanted to come on here and talk about the white girl with red hair. You are rude and so nasty to the lady helping us. Not only were wrong about what she was trying to do(feel dumb too), she was in the middle of helping ringing us up, you decided to do continue to do whatever you were doing got in her way and weren't even helping a customer. So white girl with red hair working 03/01/21 between 5pm-6pm, learn respect for your coworkers and a customers time. But a big thank you to the lady that helped us and she's the reason LensCrafters just got 700.00 from us today. read more

The lady that adjusted my glasses left them sagging on one side so it looks like the glasses are cockeyed When i called to let a staff member know of this she just laughed. I was not amused about it. Inconvenience and unprofessionalism. read more

Hi I had a amazing experience at Len Crafters on @1513 Craig rd on today. Everyone is friendly and professional. I want to say Jessica was very friendly and did an incredible job on my glasses. Well done Jessica. read more

I ordered new glasses/sunglasses last week. I got a call that my glasses were in but not my sunglasses. When I got there Juan made my day when he checked through today's shipment and found my sunglasses were in too. Now I'm all set for vacation. Happy face! :) Everyone is always so friendly and helpful every year when I get my new glasses. Great staff! Thanks for going the extra mile Juan!! read more

I got my new prescription a week ago, the doctor was lovely. Unfortunately, the sales people just wanted to rush and wanted money. That's besides the point. I was told I would have my glasses in 5 days. It's the fifth day so I call to verify that they're there so I can get them after work, nope. The woman on the phone advised that they are still in "process" and haven't even shipped. Then went on to advise me it's 7-10 business days excluding the holidays... wish I would have known that. I needed glasses quick and I was told I was being accommodated for that so I bought LensCrafters frames. I should have gotten my prescription and went online like I normally do. I have my glasses in 5-7 days, not 7-10 like I was just told. Very frustrating after looking for over an hour for frames I liked within their small selection. Try another location, this isn't the one. read more

I needed a repair to my glasses, lens came out of the frame. It was a quick and easy fix for the technician at LensCrafters......very much appreciated ! read more

I used to like this place but now I have Second thoughts. The doctor is great but the Eye glasses side,I went in to get a replacement for my glasses the lens and the girl with long hair little fluffy name Jessica and the guy little boy cut Norberto also were doing the eye contact with each other about me after I asked if they can wipe my glasses. making faces right in front of me and talking about me before I even left the building. RUDE as fuck they are ,turned around and they are giving the side eye look so disrespectful she is . Too many place to get glass that aren't unprofessional as they were .And my glass were not cheap another place e will be happy to get my business.Jessica and Horberto unprofessional to work there and she is so disrespectful!!!! Doctor NG will hear about this for sure. read more

If your looking for a major run around & NON honest people go ahead and use this store. I ordered glasses here as it was in same building as doctor, All they care about is $$$ Not once did anyone assist in helping me pick frames that fit my face. After waiting 2 weeks for glasses to arrive they were wrong and had to wait again another 12 days for new ones to arrive. After getting them in again no one assisted I was told wear them and get used to them. I knew they were to small but NOBODY cared! have been trying to get correct sized glasses for over 4 months now and have been told sorry your past 30 days but if i would like to purchase a new pair it would be full cost... Again all about money. Have called store to be told manager is off for 2 days and finally a week later he (Juan) calls to say his regional manager said past 30 days and cant assist. read more

Good customer service front and back 100 % recommended and the best part is close to my house.

JESSICA IS AMAZING! I went to 6 stores trying to fill a prescription my doctor wrote, but they were all unable to help. Jessica's walked me through what I'd need to do in order to see again and also directed me down the cheapest route! read more

I've been coming here for 15 years or so. My last 2 sets of glasses was bought just over a year ago. The Oakleys I bought broke so I went in, they werent covered under any warranty of any kind which was disappointing but Anthony found the exact same frame and swapped my lenses into them all the while being friendly and figuring out how to get my Lenscrafters account to put the purchase on it so I didnt have to come out of pocket with the $250. Anthony is an asset to Lenscrafters. read more

So I went there on 6/3/22 To make a long story short They had a few specials. but I was not allowed to get them because of my Insurance. Wanted to charge me 370 for no-line bifocals What a rip-off. I told the guy that's like going into a food store to buy something on sale but I can't buy it because I have food stamps... The doctor was great tho!! read more

I rarely write Yelp reviews about my experiences, but this one absolutely deserves it. An optician named Ashley helped me from the start even through a phone call. She even remembered what I had called for initially. She answered all the questions I had asked and even went on to continue talking about the evolution of vision impairment. My eyes got dilated that day so I couldn't even function, but Ashley was still able to assist me with my needs. Shoutout to Ashley for making me feel welcomed! I'll definitely be back! read more

This is the place I come to , when I need a eye exam and glasses. Staff is very welcoming and friendly, especially Erika. Thank u. She answered all my questions and concerns. My eye doctor was great, Dr Chen. Now i can wear contacts...yayyy!! read more

Went in to purchase a new pair of glasses, cash in hand ready to go. I provided my previous prescription completed by a military doctor, technician and supervisor did not accept it and said it looked fake and not normal and that I would need to fax/contact the base to ask for a new copy. First, why on Earth would I come to purchase a pair of glasses for myself with a "fake prescription." Second, why don't you offer to provide me a prescription? Or is it because it's 4:40pm and you close in twenty minutes? I felt rushed and treated poorly, I'll be going somewhere else to complete current and future purchases. read more

I sat there in a chair, right next to the customer service desk, waiting for service for almost 40 MINUTES. Nobody asked my name, or if they could help me with anything, or even if I was being helped. They just kept rushing past saying "be right with you". Meanwhile, there are employees taking smoke breaks. WOW. HORRIBLE customer service. I will never be back and I won't recommend this location to friends or family. read more