As a road warrior traveling 20 days a month, I tend to leave souvenirs in hotels, planes, meeting rooms... Fun times. This time it was my glasses. My sight and my accessory! Loved the Burberry frame I had and was blind. Not a cute combo. All I did was call this location located in Macy's and they had everything off their national file. Managed to do the whole order over the phone, payment and it was available for me to pick up! Service was terrific. While there they had Donna Karen frames at 50 off and the light bulb in my daft head went off and said, duh woman ya need two pairs. Once again, so great. Just picked up my funky glasses black frame but the inside is orange and I'm so glad! I can switch em out according to my outfit and mood. Just having something that can be a hassle turn into a pleasure: priceless. read more

Customer service extremely good. The man that answer the phone, Frank, very helpful with appointments, friendly and make you feel comfortable even making the appointment. When you arrive he received you with a beautiful smile. The doctor Michael Kondell is very patient, calm, take time with you making sure you get the eye exam right and teach you how to wear the contact lenses as many times you need until you feel comfortable. I went to other place and let me tell, you it was horrible! there is no way they can get compare to the service here. Here with Dr Michael Kondell and his staff is amazing I love it!!! If you people need an eye exam and good service you have to come here for real. I'm so picky and my girl as well and we feel so welcome and helpful here that I'm planning to come in two months to get another pair of frames. read more

LensCrafters Optique at Macy's - Nice collection of eye glasses and sunglasses. - Optometrists Near Me - Miami, Florida

I'd like to save you time. They do not take Emblem Health. Lost my lunch break because the told me they did. They didn't ask any questions beyond which health care provider I use. I set up appt. And when I got there everything seemed ok, but then they break the news to me like... Really??? You couldn't let me know on the phone? Who trains these employees? You can find the doctor playing on his phone while his staff is struggling to perform basic tasks. I wanted to ask, but he seemed busy. Don't waste your time here. read more

I've been three times, dealt with 5 different employees, including the optometrist, and been extremely satisfied. The Dr was swift enough, the examination seemed thorough, and he was respectful and informative. I love to learning new things and he was thoughtfully sharing (without holding me hostage). I received a free pair of contacts with my new script. I looked at choosing glasses and spent forever trying several pairs on. The woman was VERY patient and kind. I was attended to, but didn't feel pressured. The win was my CONTACTS purchase. THIS LOCATION is amazing. Other LensCrafters can't do the same deals (I tried, not knowing) and nothing online compares. I got two medium contact solution bottles, an interim free pair of contacts, a sunglasses coupon and a years supply of Oasys for under 180. Unreal! They worked with me to look for discounts that applied to me until we found the best one. Free shipping to your house. read more

Really slow service...

I love this office. Dr. Kondell is amazing, he is a serious dude but nonetheless, he is a great doctor. He has been my doctor since 2010 and I started taking my daughter when she turned 5. He had the patience with her and made sure she got the appropriate prescription. My husband started going to him as well. The sales people at lens crafters are great, and even though they try to sell you the entire store, they make sure you are happy with your buy. read more

Macy's location! First floor -- talk about service!! This crew is stellar, friendly and competent. Dr. Kondell is awesome! Patient, thorough and an MD! (Apparently rare in the eye business these days) The staff opticians were great; my insurance is a little unique but Frank knew exactly how best to use it and he and Kathy made sure I got the best bang for my buck. Kathy is wonderful. Definitely me new eye care folks! read more

Two experiences- both colossal disasters. Avoid at all costs - I should have learned the lesson from the first cluster... read more

I love this place! I recommend it to anyone in need of glasses. Dr. Kondell is as real as they come, and takes the time to go over the specifics of your eyes' condition and how exactly the prescription will work for you. I deal mostly with Lydia, she's awesome! But, overall, they are all very good to work with. read more

This was so easy! I lost my glasses so I called them and they took my order over the phone! I went into Macy's to pick them up and met Shirley. What an absolute sweetheart. She went out of her way to help me, and was so kind, gracious and friendly. She deserves a customer service award. And a raise! Thanks, Shirley! read more

I went to LensCrafters in Macy*s at Aventura Mall at the recommendation of my brother who had been going to Dr. Kondell for awhile. I wasn't sure what to expect, but wanted to go here since it seemed rare to find an ophthalmologist doing exams; and I really wanted to see an ophthalmologist. When I walked into the store area, I saw that the waiting area was packed with people, and immediately thought that I should probably come back another time after making an appointment. I stuck around and looked at the eyeglass frames. After finding a frame that I really liked, I asked "Lydia" (who also comes from New York and exceptionally outgoing, friendly and helpful) if it was possible to get an appoint with the doctor for an eye exam. As crowded as the place was, and with so many people waiting, somehow, Lydia managed to get me an appointment immediately! I was very happy, and was the next patient in line. Meeting Dr. Kondell was an exceptional experience as well. He was very friendly, down-to-earth and focused solely on me, my eye health and needs. He went above and beyond to explain the condition of my eyes and made recommendations that were more than I would have expected. He told me how much better I would be able to see after getting my new eyeglass prescription. He was spot-on! Elyse, an optician, took was extremely friendly, professional and took the time needed to ensure that the frames and lenses I was looking to purchase would be just what I would need; based upon my work and other activities. She was thorough and detailed with insurance information and actually placing the order for my new eyeglasses. It is rare to find someone like Elyse who takes the time and focuses on you as though you are the only client in the store. When I went back to pick up my glasses, again Lydia was very helpful, friendly and personable as before. When I put my glasses on, I truly could not believe how well I could see. And, I haven't ever said this before after receiving a pair of glasses. Lydia took the time to ensure that my new glasses fit properly, and was careful to give me a few extra items before leaving. I would highly recommend LensCrafters and especially Dr. Kondell, M.D. inside Macy*s. This was truly an exceptional experience when it comes to getting eyeglasses. PS: If you find the right level of parking in the garage, you will simply walk right into the Macy*s entrance and LensCrafter is just on the right inside the doorway entrance. read more

Do not spent your time going to this place. Customer service? Two faces, first time you go fine but they just have this urge in selling you the insurance, and many other things that you don't really need. There was a man that answer the phone, Frank, very helpful and honest. He is not there anymore. Now this lady's there are lions! They have to sell and is confusing. Because one tells you one thing and the other one something else. I went for contact lenses eye exam and everything fine until I got there. She want it me to do both exams. Then the doctor came we pass to his room and he told me that contact lenses were not good for me that he was going to do the eyeglasses exam. I kept saying that is not what I want so he kept on giving me excuses why not to do it. And told me to wait 3 months to do the contact lenses that is the best way to go. Okay, since he is the eye doctor, I drove all the way there I decide just to do the eyeglasses. I had this feeling of something was not right and of course is not what I want it. We proceed with everything so I went to choose my eyeglasses I sat and waited a little. This woman that works there told me to seat and she was gonna take the measurement and all that. She didn't know what the doctor told me and she look at the paper and ask me; oh you did the eyeglass exam not the contact? I said yes because he told me to wait. And since she is so fast talking she didn't let me finish my sentence and cut me off she said; oh he likes people to come back in two weeks for the contact lenses exam after the eyeglasses exam, you want to make the appointment now?.. I'm like, well not quite, he told me to wait 3 months. And she just look at me like, oops my bad. Then she said she was gonna talk to him for them not to charge me the contact lenses exam. That next time they were not gonna charge me. That I only just buy the contacts. Common you can tell they need to sell and not give you the service that you really want and deserve. I end up paying over $500 dollars and I had to come back few weeks after because the lenses were such a bad quality that make my eyes and my daily routing miserable. I went back and had to pay after I pay for the insurance I had to give $25 more. Okay, I understood but they call me 14 days after to pick up the lenses and supposedly it was gonna take 3-5 days. I arrive they couldn't find them. Then I think she forgot all our conversation because they don't make notes on the system. She ask me if I was ready for contact lenses and I remind her about our conversation that there was gonna be no charge for the exam. And now she said oh no I have to ask the doctor and she said is gonna be the difference of what I pay... Really? She still wants to charge me? The first time I went, I took my Daugther and spent $850 My Daugther had the eye exam for glasses and contacts. Is very misleading in this place, confusing and not a helpful team. Just sell, sell, sell. read more

Kathleen was great! So nice and friendly and helpful. The eye doctor was great as well and explained everything and why it was being done.....I went to the lens crafters in macys at aventura mall read more

I had zero time and had to get this purchase done that day. Shirley who works there was just perfect. She even knew the selections well enough to suggest the best frames for my face on the first try. I didn't trust it could be that easy, so I wasted some time and checked. Shirley was right! By the end of my time with her, she had me feeling like family. As long as I'm in the Miami area, Shirley is my go-to! read more

I had a great experience with the eye doctor and staff, my yelp is really about my experience buying the glasses. I just wanted to replace my broken glasses, but the 'hard sell' on trying to get me to also buy sunglasses was what almost had me walking out the door. The 'sales' lady was nuts. She kept pushing the sunglasses over and over. I told her I already had prescription sunglasses, I just wanted normal glasses. As I sat there, she informed me that I was 'approved for a loan up to $2000 dollars for sunglasses'. WTF. If she seriously applied for a 'loan' and f'd up my credit score I will be back with some serious questions for them. read more

This is my first time at this Lens Crafters, Elyse was super nice, she answered all of my questions and set me up with an appointment on the phone earlier, Dr Michael Kondell was great, he took his time examining my eyes ( almost 2 hours) other doctors will only see you for 20 minutes and on to the next client. Prices are very reasonable, my insurance covered most of the cost. I highly recommend them if you live in the Aventura area. read more

There are two in the mall. The best one is actually inside Macy's around where the jewelry is on the first floor. The staff there are very professional and take their jobs to heart. They all learn your name almost immediately and seem like they really try to make sure that you feel taken care of. Rico was super helpful and had me in and out in a jiffy. The dr is great and the service is bar none! read more

Dr. Rosenthal is fantastic. He provided a great service and he took his time with me. I hate going to the doctors, waiting an hour to see them, and feeling like I am rushed when they get to me - not hearing my concerns and taking the time to give a thorough consult/exam. Dr. Rosenthal was great. The wait wasn't long and he gave a great service. I will be referring him to friends and family as well as returning for future follow-ups. :) read more

The Doctor is amazing but the staff is horrible. They don't know how to make adjustments and they are rude and as respectful, it's too bad they lost their old GM would actually knew what he was doing. read more

I cannot say enough about the wonderful service my wife and I received at this store. It all had to do with us getting taken care of by Arelis Picot who was not only exceptionally knowledgeable about everything we asked about regarding reading glasses and progressive lenses, but her sheer friendliness, efficiency, and just first class service was a most welcomed treat. There is no other place I would recommend more, and no other person I would recommend stronger. Lenscrafters---you are lucky to have such a class representative. Thank you, Dean read more

Awful, awful TERRIBLE SERVICE when I went in for a repair! Asked woman at desk if she had experience fixing glasses and she told me that I was, QUOTE, "NOT NICE!!!" Here I am, coming in for HELP with expensive frames, purchased from them, and the staff was SO adamant that I understand that I was assuming the risk, NOT THEM. When I asked a straightforward, genuine, perfectly PRUDENT Q U E S T I O N " do you have experience fixing frames?" , I get told, "Well, that's Not Nice." Excuse me, but it is a natural query, since I am taking the $600 risk and it is not stamped on your forehead that you have experience fixing bent frames. These people need a refreshed in how to deal with customers who are in need of help and not take their QUESTIONS personally!! I went to FOR EYES, and got HELP from a kind, competent person. read more

I went to the one inside Macys thanks to the other yelpers. I went to get a pair of glasses with special ordered lens and they came out wonderful. I was helped by a lovely American women blond hair and light eyes. She was very helpful and sweet. I wish I could remember her name !!! The service here is excellent. I will continue to use this lenscrafters. They get and A+ and the best part about it they are open until 8pm on the weekdays :)) read more

Lenscrafters at the Aventura Macy's is terrific. The doctor on site is actually an ophthalmologist, not an optician, and he provided an extremely thorough and rigorous eye exam. I was skeptical about what appeared to be a limited range of frames, and thought I might take my prescription elsewhere. However, Kathleen promptly and enthusiastically picked up on my personal preferences and identified a dozen frames of serious interest in no time at all. I was amazed and ended up purchasing three pairs of glasses during my visit. Kathleen and all staff that I encountered were extremely professional, patient and cordial. This was a great experience and I will definitely return. read more