I like coming to this business for my wellness eye checks. On the days I visit, their lobby is…read morenever busy with a lot of patients, and their employees are always smiling and very helpful. I also like my doctor as well: Dr. Yecheskel, as to why I keep coming back each year. On a recent visit, I noticed they had a Coffee Bar with a board showing the choices they had. There was also a magazine stand if you want to select something to read. I am always on time when I visit, and they are usually ready for me when I get there. I have never had to wait long for my appointments and I certainly appreciate that.

Exams are professional and get five stars for that. Gave three stars because I had an issue. I…read morecalled three times and left voicemails asking for a return call. I also sent a text, but no response. Then the next day instead of calling me or responding to my text I received an email. I found that to be unprofessional.

The doctor at Eyes on Norbeck is so kind, patient and knowledgeable. I have a bit of a more complex…read moreprescription and he has been so very nice to deal with. I would highly recommend his services. They have more tech type of equipment and also do virtual reality type of test as part of the evaluation process which is pretty interesting.

I usually go to one of the larger chains for my vision tests and new eyeglasses, however, I had an…read moreissue with eye pain and what looked like an infection earlier in the year. Who knew that it would be start of a dozen visits in 6 months?! But very pleased that I found Eyes on Norbeck and Dr. AuYeung and his staff. From the first time I called and Raul was able to squeeze me in for an urgent appointment to the most recent call with Raul to go over billing, everyone at Eyes on Norbeck have been kind and knowledgeable. Dr. AuYeung is incredibly thorough. He takes the time to discuss everything and makes sure you've had a chance to ask all your questions. He also knows when to refer to other specialists so that he can get more information to treat issues better. I'll be back to see Dr. AuYeung and his team soon!

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

Greg was really helpful. He knows his stuff and is up on the latest tech; he even showed me his…read moreRay-Ban Meta glasses and explained how they work. He pulled several good frame options for me, listened to what I wanted, and didn't rush me at all. A really solid experience.

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

A other outstanding eye exam from Dr. Sheik. I got frames, lenses, and every thing I needed on this…read morevisit.

Overprice even with adequate insurance coverage. Avoid this place if you want to save money. I do…read moreregular eye exam every year, and my eye result is normal. First time need to pay for an annual eye exam in the past 5 years.

I came here in order to renew my prescription for contact lenses, and because I changed my…read moreinsurance, I had to go through the full eye exam, which makes perfect sense. I was explained in advance what are my options and that my insurance covers only some brands (again, highly appreciated to be notified in advance). After we were done with the glasses exam, the doctor provided me with a sample contact lenses and ran another exam (which resulted a different set of contact lenses). When we decided on the right ones, she gave me a few samples to try at home. Overall I'm very pleased with this place and will definitely come again. Thank you!

i had an emergency situation on my way to a wedding and stopped by here to see if there was…read moreanything that could be done. Dr. Pei Wang provided such exceptional service in a timely manner. I am very thankful for her!!

First time wiring a negative review. One of the front desk ladies is very unprofessional and…read moredoesn't know how to approach and communicate to customer in a proper and respectful way. I called to make a new appointment for my eye check but the front desk lady told me I have a balance due of $120 from years ago. Firstly, I paid the copayment and EVERYTHING they ASKED me to pay before I left the office. Secondly, I didn't receive any bills or invoices after my visit!!! I understand it could be something going wrong but the front desk lady repetitively emphasized in a weird tone "l'm not trying to accuse you" "you didn't contact us so this is what happening". Trying to push it back as making it a customer's fault?! I don't understand how I would know and understand the balance due if I never received anything after my visit. How could it be a customer's responsibility/must-do thing to call a doctor's office after every visit to check the balance due (especially I already paid what the office asked me to pay before I left)? If in this logic, does it mean I must initiatively and proactively call to all the doctors to confirm if there're any due balances after all my visits, otherwise it'll be my fault?! After back and forth on who said what, I tried to pull the conversation back to the main point - why is there a balance due in your system that I'm totally unaware of? I don't understand If something really went wrong, should the representative be patiently explaining the situation to the customer firstly and then discuss in details? I'm very upsetting about the way of communication that Dr Hollier's front desk used. I feel very offended. I hope the doctor's office could see my review and conduct corresponding customer service trainings to improve customer's visit experience.

Excellent eye exam from a wonderful professional optometrist!!…read more I highly recommend going to Hollier Eyecare!! I was seen by another professional optometrist last year in Rockville for the first time. A friend recommended them. The glasses I ordered were extremely expensive due to the low volume of glasses that I found to fit me. The style I selected and the lenses I required were to provide near and far vision correction. After waiting three weeks, I received the glasses with an incorrect prescription. I said I was very disappointed in their service and said thank you, but I would go elsewhere. I was then told that was not possible without a penalty fee for the services they provided. I said I would seek legal assistance and they suddenly changed their mind. My money was refunded. How unprofessional. I don't think they are in business any longer.

Attentive Service & New Artworks! I visited today for annual…read morevision check up. My longtime provider Dr. Cohn & staff provided attentive comprehensive care. Traditional eye exam & retina specific analysis. Dr. Cohn reviewed past history/current exam results & overall health w/me. Excellent vision w/glasses. No new prescription needed. Also New artworks @reception. See Photo.

I had an incredible experience at Wink! I will be coming here annually for my eye exam…read more I first went to Wink in 2022 and was helped by Dr Rachel Cohn. I then went to another eye doctor that was covered by my insurance plan. After not being satisfied at that location I returned to Wink because the care I got in 2022 was so good it was worth paying out of pocket. I could not believe that 3 years later Dr. Cohn remembered me and picked up our conversation from my first appointment. That level of personalization has solidified that Wink is my permanent eyecare boutique. My eye appointment was so quick and efficient because Wink has the best technology. They can scan your eyes and tweak your prescription in record time. What first put Wink on my radar was the brands of frames they carry. Specifically, I have always wanted a pair of Lindberg glasses. Wink made my eyeglass dreams come true! There was a Lindberg frame I was interested in but they did not have the color I wanted in the store. They placed a special order for me so I can try on the glasses in the color I was hoping would work before I committed to purchasing. The glasses came in, and the rest is history. I am currently writing this review wearing the glasses I have dreamed of owning for the last 10 years. My annual exam cannot happen soon enough. I received the best customer service at Wink and look forward to seeing Dr. Cohn and the rest of the amazing staff again next year.

Dr. Chu is an outstanding doctor! I've been going to eye doctors for more than 60 years, and Dr…read more Chu is the very best. I chose him because my sister (a nurse) has been going for years, and recommended him highly; and because of his professional expertise. From the moment I met Dr. Chu, I was so impressed. Everything about the entire experience was truly professional and first-class, including Dr. Chu's staff and state-of-the-art equipment. Dr. Chu's expertise and experience speak for themselves - he's brilliant and skilled, yet kind and even humble. He educated me about cataracts, and later performed cataract surgery on each eye. All easy & seamless. Dr. Chu not only restored my vision - it is better than it has ever been! I am overjoyed and grateful every day - I recommend Dr. Chu whole-heartedly~

I have been seeing Dr Chu for many years. At one point I felt he was pushing the laser cataract…read moresurgery even though the knife is just as accurate, but the laser costs over $3000 out of pocket. So I went to another eye doc, who was a crook. Suddenly I was developing a new eye disease every time I went for a check up. Went back to Chu, only to find out I did not have any of those eye diseases. So, back to Chu, who over time has become very short tempered, impatient and rude. He did my cataract surgery, which went fine. But if I have more than one or two questions he becomes very disagreeable. My distance vision since cataracts has NOT been corrected by glasses using his prescriptions. Last he told me there was nothing he could do and walked out of the room. If there is a vision issue, the doctor should want to find the problem and correct it. He did not. So, no more Dr Chu. Whenever I had an appointment I did not look forward to his moodiness. It has gotten worse over the years and many of his staff acknowledge this.