The downtown Bethesda store optometrist, Dr. Shotor, gave me a very good and thorough eye exam. He was very good about answering all my questions. Also, the frame consultants Joe and Marjan were very helpful. In addition, manager Oscar gave me what I think was a very good price for 2 frames. Oscar worked especially hard to make sure I got the best price available. Lastly- Janelle was very knowledgeable / nice during my preliminary eye check. read more

Refused to tighten my eyewear because of liability since I did not buy my glasses from them.

I like Dr. Shoter very much as a clinician. But, he seems in a perpetual rush, as if the practice will lose money if he doen't see 10 patients per hour. I very much dislike how the practice prices glasses and contact lenses to include amounts available in rebates. Not once have I succeded in receiving a rebate they said I was owed. This is a loss of hundreds of dollars to me. When I ask for My Eye Dr.'s assistance in following up with rebate requests, they always say no. This is a bit scammy. I'm done with them read more

Sharon and Gregory are phenomenal. I came in recently with an emergency situation and these two hooked me up quickly and with care.

I just had a great experience with MyEyeDr. First, it's a beautiful, clean store and across the street from a parking garage. Second, the decor of the store is appealing. Third, the staff are open, professional and efficient. Dr. Nguyen is on the ball and is so great at explaining what's going on in the exam. Selecting frames and all the other stuff you need to do for your lenses was taken care of so knowledgeably and amicably by the staffer. Let's see how getting my lenses and picking them up goes, but so far so great. read more

Store wanted to argue with me over a previous poor review. Claimed the law prevented them from using a new prescription for both contact lenses & frame lenses. Good grief. Just give the customer what they want. read more

I am glad MyEyeDr decided to reimburse me $98.99 of the grossly overcharged $167.56, so I feel somewhat better about the experience, at least the cost. I need to be more assertive when I'm told one thing and it turns out to be something else. Tough lesson. I'm just glad that after all my complaining, phone calls, and re-visiting the office to dispute the overcharge, MyEyeDr was willing to compromise and charge me the lesser fee, what I had been told would be the fee in the first place, and reimburse me the difference, which was my request from the very start. read more

I live walking distance from a MyEyeDr., however, I will drive right past it to go to this particular location. This location is used to seeing people with a high prescription such as myself and I felt right at home the first time I came. So for all those who basically cannot see a thing without your glasses or contacts you've found your new home! The Doctor here is always so nice and easy to talk to. He also tries to do what's best to maximize your insurance. The opticians are pretty helpful as well. The only glitch I'll say is when one of the opticians (cause I'm not sure of their position) went to take a picture of my eye. The picture is to check for early signs of glaucoma etc. However, the picture also costs extra. Now, fortunately for me I already knew that. But the person taking the picture should still explain that it's not covered by insurance. I'll still be back at the end of the year for my annual eye exam. read more

MyEyeDr - Eyewear & Opticians Near Me - Bethesda, Maryland

So, I went to the suggested link www.myeyedr.com/patientrelations and absolutely no response. so it may look like they are quick to respond on yelp, but Rockville My Eye Dr. is not quick to rectify their any defective product. It is a shame because you would think any business would want to keep their customers. read more

The doctor Shoter was great. The customer service was horrible! I took my son to get his first set of contacts. The other associate was helping someone so he put my son's paperwork at patty's space. Patty said no I told this woman I would help her who came in after us. I asked Patty why this was happening and she became very confrontational when I told her that the women came in after us. The woman whom was very nice even said I don't want to cut I thought they was helped. Patty then told me she was the general manger and did I want to be cashed out for just the eye exam. I said absolutely and took her picture. She then said I'm calling the cops you're harassing me and PRETENDED to call the cops. I said Patty all you had to do is say I'm sorry I made a mistake but no you here calling the cops and doubling down. It is literately absurd that I cannot take my son to get contacts and then when mistreated by an employee call them on it for fear of having the cops called on me. Call it what you will it's unacceptable! read more

MyEyeDr - Eyewear & Opticians Near Me - Bethesda, Maryland

I recently purchased a frame from the Elm Street (Bethesda) location. Had a great first time experience was serviced well, especially by the guy that works mostly in the waiting area. Despite that experience, I decided to return my frames due to having issues with which I assume was due to the anti-glare lense that was heavily pushed for people who drive at night and have to wear glasses. After years of driving without the assistance of an antiglare, I feel as though the anti-glare did nothing but create more issues with regards to glares and blurs. It seemed to mess with my eyes and I would have to take off my glasses due to it causing my vision to feel blurred or glared like. Seemed to always be a smudge on my lense that no matter how many times I cleaned it still remained an issue. After giving it a couple of days, and thinking I just needed to adjust, I wore them everyday just to realize it was really bothering my eyes. On November 3rd, I had went back to the location to return the glasses, and explained how it seemed to bother my eyes more, in which I have never had that issue with any of my regular, basic glasses previously. When I arrived, I was told based on policy that I could not return, but only exchange, which I was completely fine with. Now the policy states before 30 days, I am well before the 30 days of my purchase. To add, I asked did they have a pamphlet possibly with regards to the return policy which the manager, I assume, stated that it was at the front. Fast forward, I began to search for my new exchange and found another pair! Gladly I was going to exchange, but before I did so I asked for the pamphlet of the policy with regards to the returns of glasses and frames for my keepsake. The woman who assisted me went to her manager in which she stated it's on the wall. I went to take a picture of the policy as written on the wall and as I proceed to return back to make the exchange and get my new pair of glasses, the manager states " Did you just want the return?" Quite honestly it seemed a bit confusing since I just wanted to know the return policy. I was still willing to take the new pair but she prompted the return and also stated to leave a chart under my case, as if I was being problematic, or causing issues. In reality, I just wanted to get an exchange since I was told that was the only thing I could do at this point. Then I was immediately told I can get the refund. So, not sure if the policy changed after I took the picture or they wanted to make me seem as if I was being problematic for asking for the policy for my knowledge. In general, the experience could have went much smoother if they understood I just wanted what I paid for, whether it was a return or exchange! read more

i have been going to My Eye Dr in Bethesda for contacts and glasses for many years and recently i was experiencing an issue with the contact prescription in one eye. I asked if I could come in and that they could just check the problem . I was told that my insurance would not cover a full exam until next month. They were not interested in helping me only told me to wait or pay full price This is not a practice that puts patients over making money I will find a practice that does care for their patients read more

I have never in my life been treated this way by an eye doctor. I explained to them when I got there that I just wanted whatever exam my insurance paid. I had a detailed conversation about this with the woman that checked me in. The doctor who presented as someone high on methamphetamine started doing his exam and apparently was not informed that I had specifically asked for my insurance paid exam only. I get out of the exam and they tell me I own them $155. Wtf? Are you kidding me? Then the gray haired old lady (whoever she was) started clutching her pearls about the s word and told me to stop "raising my voice". I hadn't raised my voice. I was completely clear from the beginning. You screwed up. This is particularly disconcerting since I have prior to today had nothing but great experiences with MyEyeDr, their China town location is amazing. I'm just floored and disappointed. Find another provider. This place is just out to scam people. Edited to add: the dr gave me some contact yesterday during this whole fiasco. I literally just put them in this morning and went to use my phone and I can't see in them! I literally had to put in my old contacts. So on top of being treated poorly I can't even see. Please find another provider. read more

I stored by to get my glasses adjusted and the location was actually fairly busy on this particular Saturday night. Luckily I was able to quickly get assistance from the office staff and team member, Shawn, helped get my glasses frames to look a lot less crooked and fit a whole lot better on my face. Thanks for your help and professionalism, Shawn! Parking is free on weekends at the Elm Street garage right sound the corner! read more

best place ever thanks a lot to Dr. Shoter and team we need more places and people like them that truly cares about customers highly recommend My eye doctor in Bethesda. Eyes Examn, glasses everything is awesome read more

Dear neighbors, I have a terribly experience with my Eye Dr Bethesda location. The doctor told me my prescription stays the same. When I got my glasses, it is clear the prescription is much weaker because I could not see. It is even more obvious when I went home and looked my computer screen. I called them, their front desk said she looked at the record, the prescription is much weaker now. I said they must have made a mistake. She immediately started yelling at me saying I cannot prove that the doctor said the prescription stays the same because no one else was in the examine room with us. She refused to make an appointment for me to get it rechecked. She said there's nothing they can do. Today I called and asking to speak with a manager. I just stated my name, the manager, Patty, immediately start yelling at me. She said the prescription is the same of the new glasses, it must be me "who feels different because of the new frame." I said but your staff said the prescription is different from my older glasses. She is yelling at me again (screaming actually) saying she is not going to reprimand her staff. The prescription is the same. She kept saying it is me "feeling different". I have been wearing glasses for over 30 years. When you can't see, you cannot see. It is not a "feeling" because of a new frame. They refused to admit they made a mistake. They also took my insurance that I cannot even go to a different place to get glasses. Just be aware. I have never been screamed at this much by any store in my life. My eye Dr at a different location made the same mistake years ago. The difference was back then they admitted they got the prescription wrong. This place is a bully. Go somewhere else. They sold me a pair of glasses that I cannot use. And according to them it is my fault. They didn't do anything wrong. It is all my "feeling". And they told me that by yelling. I could even put one sentence in with their manage Patty. She yelled and she hung up. What an unethical business. read more

Dr. Shorter is amazing!! He got my prescription to a point that is so clear that no else has been able to do. The high end framesselection is on point. Of youre looking for something special this is the place to go, they will definitely treat you right!! read more

I came with my gal pal to pick up her glasses & due to liking the vibe that was going on, I decided to start the process on getting some new specs. Olga, the Assistant Manager was kind & sociable while putting my information in the system & providing me with my benefit summary. Nathan, the General Manager & I exchanged fun pleasantries while he broke down every aspect of me wanting to take sunglasses frames & creating funky reading glasses. Really? I was not that cognizant of the different types & levels of lens that goes into glasses. A lens to help you see better is what I thought until after my quick tutelage of Lens 101 from Nathan. The massive selection of glasses accompanies any budget, need or style. The entire staff was helpful & very knowledgeable. I entertained myself as Nathan popped out lens of various frames for me to try on. Yet, I'm most excited that my unique vision (pun intended) of these atypical reading glasses is a FSA benefit. Kudos to team MyEyeDr, as I look forward to returning for my eye exam & getting my overly personalized pair of mini binoculars. read more

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Customer service was amazing, store manager Patti took an amazing care of me. I know she went out of her way to make sure I got my two pair of glasses before I left on my trip. Thank you to Patti and her manager Cynthia. read more

I was scammed by this office. Without letting me know, they used my contact lense exam on my contact lense purchase allowance. This is even after they claimed that they did not have my lenses in stock and I spoke to them about getting it some other time. When I called back to purchase my lenses I was told that I had to pay out of pocket. Due to this I was not even able to use my insurance for my eyeglass prescription. I have done the same thing at other myeyeDr location with no problem. This place is the only one I have encountered this problem with. In addition, the person who was working on my prescription (not the Dr) was very rude once he realized I would not be purchasing same day. Very unprofessional and made comments like I wasted his time. read more

Bad experience. Had been a regular customer here for a number of years. Visited this office recently after making an appointment for an eye exam, to use my annual vision insurance coverage. I was the first appointment of the day, doctor kept me waiting for twenty minutes past the appointment time; which is understandable if they're backed up with another patient, but that didn't seem to be the case. After the exam, it turned out my prescription hadn't changed, so there was no need for new glasses. However, I got a very hard sell from two of the optical shop staff to purchase glasses - "If you don't spend your allowance it's like throwing money away". Except of course the frames and lenses are so expensive and over-priced that they won't be fully covered by the insurance, so they won't be "free". In addition, when I asked questions about lents types, I got vague answers, and it seemed like the staff wasn't particularly knowledgeable about the varieties of lenses that they sell but was more interested in selling frames/lenses than getting the patient the appropriate type of lens. Will most likely visit a different My Eye Doctor branch next year, or a different shop entirely. read more

I went for a regular eye exam and an updated prescription. The staff are very professional and helpful. Sally helped me immensely. We worked to find a style that I really liked and fit in my budget. This was a great experience and I plan on going back. read more

The Manager, Patty, at this location is wonderful. She went well above and beyond with my eyeglasses order.

Unfortunately, this company seems to be "off". There were four people in the facility, a lady behind the desk and two ladies who fit glasses, plus the optometrist. Every one of them was rushed, scowling, and negative. Whenever I had a question, they cut me off, attempting to control the flow of the interaction from exam to selection to sale as quickly as possible. Stand here, look here, do as I say, stop asking questions, let us work the sale flow so we get $1000 out of your pocket as fast as possible. I get, of course, that they do this 20 times a day, and its all very boring, but I buy glasses once every 6 years or so and I want to know some facts, options, and prices about what I am buying. After too much of this manipulation, I told them to stop the fitting, give me my written prescription, and give me a quote for their propsed new hardware so I could see what the frame, lenses, and add-ons would cost. "Can't give you a quote." I asked them for a piece of paper so I could write down the prices and they were really put off. That was it for me. They then told me that $45 had been added to my exam cost for "extra services" and when I balked at it, they showed me a paper with a list of services and a big check mark indicating the services were ordered. I told them that I had never seen the paper nor agreed to it and they concurred, they said the "doctor" ordered it. I told them I confirmed the exam price on the phone with them when I made the appointment and they then took off the $45 extra charge, although they were insulting, made a big deal about it, saying that I had received the extra services and did not object. I told them I had no idea what services were included in the standard exam and that if they wanted to add premium services at extra cost they needed to disclose that beforehand so I could make an informed purchase. Since all I needed was a prescription and I am seeing another opthalmologist anyway for eye health, I really don't need this optician to provide medical care, he is just doing it up his billing. I really got the sense that they do this bait and switch all the time and surprise people with the extra service charge, and if the customer objects they back down and remove it. Perhaps they meant to ask me ahead of time and forgot to do so, but looking back I think it is undisclosed intentionally because most folks won't go for it if they knew. And their overall pissy attitude (all 4 of them) is really a bad thing. I think this negative attitude starts with their management putting pressure on all 4 of them. It seems they have been trained to treat whoever walks in the door as a pocket to be picked, and they created a process to do that. Why not treat the "patient" the right way -- offer me your services, discuss your products, quote your prices for the record, treat him/her with respect . And lose the smug, haughty, rushed, trying to control everything process that makes the customer intoo a commodity. Needless to say, I am not returning to this location. Hopefully the other locations are not the same. Avoid this one, read more

Over charging for stuff you didn't ask for and the white lady with the gray hair was mean as heck for no reason. I got confused and called my mom 2 times. The 2nd time she said word for word "I don't wanna talk on the phone". Then when I told my mother that, she tried to lie and said no I didn't if she wants to talk she can call the phone here. Rude as hell and over charged me. The lady at the front desks and the doctor were very nice! Wouldn't come back read more

I will NEVER visit this place again. Customer service is lacking and they scam the customers! My glasses were weeks late and when they arrived they didn't look like the demos. I know now, the size was different! The demos were 54 mm and my glasses are smaller. When I inquired about it, they tried to make me think I was imagining the difference! The doctor also pushed me to get progressive lenses, but refused to alter them when I told him the progressive lenses hurt my eyes. read more

Very poor service. No courtesy. They made wait to tell me they would not fix my glasses.

Went to this location for an eye exam and to purchase sunglasses today. They let people cut in line to see the doctor, which in turn pushed everyone's appointment back including mine (even though I had already gone through the prescreening process). Moral of the story - don't bother making an appointment just show up and they'll bump everyone for you. read more

This was my first eye exam in 10 years and my first time getting reading glasses. From scheduling the appointment to having the exam, selecting frames and picking up the glasses, everyone I dealt with at MyEyeDr was extremely helpful and made it a pleasant experience. The guy who helped me pick out my frames did a particularly impressive job. Having never worn glasses before I had no idea what I was looking for, but he started broad and narrowed it down, giving me lots of options along the way and helping me find some frames that work really well for me. He was also really good about offering me options at different price points without pushing me only towards higher priced options. Two minor inconveniences that knocked it down from five stars: 1. I got a very mild 0.5 prescription, and when I got home and looked at the printed prescription it said they had ordered a 5.00...luckily I called to correct this, or else I would have waited 2 weeks for my glasses before realizing the mistake and waiting another 2 weeks to receive the correct lenses. 2. There was a little bit of miscommunication about the pickup date - this is partly due to VSP insurance taking a long time to ship glasses, but I was told twice that they would be ready on a specific date, and when I called on those dates they had not come in yet. read more

This location has much improved the last two times I went. The eye exam was great, they send texts when your contacts/glasses are ready, and the front staff is really helpful especially today. I broke my pair of Superdry glasses which I recently purchased here a few months ago. I took them in today hoping I could get them fixed. Apparently I opted out of the warranty and my Japanese glasses were harder than the norm to fix. One option was to repurchase the frame. When I heard that I thought never mind I have duck tape and superglue at home I will Milli Vanilli this repair myself. I think my reference to duck tape scared the salesperson so they took the glasses to the technician. It took a while for the technician take a look but twenty minutes later, he walked out and he had my glasses repaired! Apparently he had to cut down some screws in order to repair my glasses, but Daniel managed to get the job done! This made me extremely happy. So the moral of the story is don't drink whiskey and fall asleep with your glasses on during game of thrones marathon and always get the warranty. read more

I like the MED in Reston but this location puts the chain to shame. Rounded up for reasonably cute frames. A small store to begin with, I was never greeted in my 15 minutes of browsing their drawers, and gave up waiting in line for assistance after an additional 10 minutes. Taking my business elsewhere! read more

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I really wanted to give this place a chance, even AFTER reading all the negative reviews. However, yelpers, YOU ARE RIGHT. DO NOT GO HERE, EVER! Poorest customer service. Today I walked in with a friend to exchange a pair of frames I had obtained 28 days ago which I wanted to exchange - first of all, the saleslady I encountered was RUDE, pretended not to see us for about five minutes, and didn't even acknowledge us when we walked in. As soon as I mentioned I had an exchange/return, her demeanor was absolutely frigid. Then she had passed me off to some other sales associate who also did not want to be bothered with a refund/exchange, and after me explaining my situation, decided that I would have to come in and talk to the manager, June. Never mind the fact that i had to drive OUT of my way to come to this original location, but to be told that this sales associate couldn't help me was just ridiculous... and that I would have to make another trip to the store? Seriously? Heaven forbid you purchase a pair of their disgustingly overpriced glasses and don't like them- because guess what, beware, you will NOT be issued a refund or have that option. I guess this whole situation is not as bothersome as compared to the behavior/demeanor/unprofessionalism of all employees in this place.... someone needs to be fired, stat. read more

Great customer service! Doctor is great. Staff helped me pick the perfect pair of eyeglasses, took the time to educate me and work with me. They made sure I was happy with my selection. Also felt very safe amid COVID-19. Store follows protocols and looks out for each and every patient. read more

I ordered prescription sunglasses, but I had a change of heart on my choice of frames a few days later. I was told it was too late to cancel, but Patty said she'd help me find new frames. When I went back, she found me frames that I love. She also didn't charge me for the price difference. Great service! read more

My Eye Dr/Bethesda is quite professional & helpful. It was time for new Glasses/Frames. Eva offered me several frames, explaining the benefits of each. Her supervisor Terry offered a thouhtful second opinion on my frame selection & a discount. Making my purchase even more attractive. read more

They eye doctor and lady who did my measurements were amazing. Honestly best eye exam I've had in a while. Very personable. The issue? I uploaded my insurance into the portal prior to my appointment. No one at the office bothered to run it and ensure they had it squared away. This lead to them stating they needed to call VSP to get it authorized while I waited there. I wasn't informed of this until after the exam. I asked if they could bill me or call me but they insisted I wait there or pay the almost 400 dollars our of pocket. If you have my address, insurance, social, and phone number why do I need to wait here while you call insurance? Why can't you bill me? Why wasn't insurance authorization taken care of prior to the appointment if I supplied the necessary information. I ended up having to leave my credit card numbers on a paper to be released. I've never been held hostage by a doctors office before Update: the employee who took down my credit card did not write it down correctly. This lead him to call me back once he got ahold of VSP and demand the credit card info again. I explained I'm driving on 495 and don't have the info for him now but I would call back asap. He was very annoyed and asked if I could just give it to him now ( yeah let me flip my car to get that expiration for you out the backseat). I said no and again remind them they have all my info and I'm not stealing. They really harassed me and treated me poorly over like 100 bucks LOL Really really disgusted by this. I've never been treated like this before. read more

The review is almost 1 year overdue. I had an annual eye checkup at dr eye last year. The doctor was professional, my eye checkup appointment was good. It did take a long time, which is fine. The sales person checking out my paperwork was pushy towards more expensive frames. What i didn't like was discovering an extra warranty on the receipt that i didn't agree to purchase, no was i informed what this warranty even "warrants" and covers. That's quite unprofessional and deceiving. I do realize it was my fault as well for not checking the receipt line by line before leaving. But still. My husband joined me with our 1 year old at the end of the appointment to help me choose the frames and she was getting impatient so i wasn't paying attention to the details on the receipt when we left. Still, i don't expect someone professional to do something unprofessional and sneaky like that. Another thing. When i came to pick up my glasses they only had the glass parts in my envelope and no frames, that i already paid money for. So did someone need to sell the tory birch frames to another customer and decided to take them from my order and forgot to replace? I can only speculate. The staff working there that day was surprised as much as i was. But they quickly found the same frames and put them in. read more

Don't get me wrong, other myeye drs are alright. This location however blows. Staff is incompetent and unprofessional. If I EVER go to a doctor where the staff is clearly bad mouthing one another and the physician behind their backs, I should walk out. I went for an eye glass exam. The' doctor', (who I think is legitimately 18 years old) told me my eyes got better! No, that didn't happen. She can't examine correctly. my eyes have stayed the same, and the prescription is too weak and gives me a headache. idiot. Sometimes i wear contacts, so the doctor said i need to get a contact prescription, too. So I say, oh. ok. She says it doesn't take any longer. Fine. No one told me that they charge you $150 for it! WTF?! Now about the 'bill'. I have insurance, and apparently I have a $10 copay. Fine. I didn't know. So I'm standing there looking at glasses, asking repeatedly for someone to unlock the drawer so i can try them on. When I have to keep asking, and the store is getting more and more crowded, I just decide that I am done for the day. I ask the lady behind the counter if I can just come back to look at glasses later. She goes, sure. So I leave. Without apparently paying my balance that I didn't know I had. I call them to get my prescription, so I can order glasses online, which I decide to do at this point. I can't get a legitimate prescription, they fax me chicken scratch on a piece of notebook paper. So I call back to have the read the numbers which were illegible. Now only at that time they tell me about the $160 balance on my account. Basically I put them in their place on that, and all I have to pay is the co-pay. However, they refuse to bill me. And i refuse to pay without a bill. No, sir I will not give you my credit card over the phone because you are obviously a shady dealer. So I am going back to the store to pay, and let them have it. Final note: I let the person who i was pseaking with know that i was unhappy with the way this transactin had went. His reply was that it was difficult for both side. A-Hole. DONT GO HERE- GO ANYWHERE ELSE. read more

Let me begin by saying, I haven't written a Yelp review in a long time but after the excellent experience I had today, I felt obligated to. A few weeks ago I purchased a Living Social deal for $225 off of prescription glasses. I was hesitant at first because it seemed as if all of the local MyEyeDr's had horrible reviews, including this location. Prior to purchasing the deal, I called MyEyeDr to price out how much I should expect to pay for glasses when using the LivingSocial deal. The person on the phone was very friendly and knowledgeable on their selection of designer frames. With that I decided to go ahead and purchase the deal despite the countless negative Yelp reviews. I went in today, Tuesday, February 19th, around 2:00PM to browse their selection of frames. As soon as I walked in the door I was greeted by not one, not two, but all three of the staff members present. One walked up to me and asked if I needed help. I informed her (June) that I'd purchased the LivingSocial deal and was on the market for some new glasses. She asked if I wanted to browse around first or if I needed help. I told her I would look first but would let her know if I needed anything. A few moments later, Gabe came over to open a few cases for me. I was looking at some Gucci, Tom Ford, and Chanel glasses in the $350-$500 range. He pulled out the 3 pairs I was interested in and had me try them on. After he determined the style I was interested in he said he had some other suggestions that would be more flattering. He pulled another 8-10 pairs of glasses, varying in price from $180-$550. As I tried on each pair, he gave his honest feedback. I ended up selecting a pair of Oliver Peeples glasses. He then showed me the 2 other color choices they came in so I could decide between the three. Within 30 minutes, I'd found the perfect pair of glasses, that looked great on me. I was nervous once we made it to checkout because I'd read how many others complained the associates tried to up-sell them and make their purchases even more expensive. Gabe didn't didn't try to up-sell me, he just informed me of the one year warranty for $22 which would replace my glasses in the event anything happened to them. Needless to say, my frames with anti-reflective, non-scratch coated lenses came out to be $280 less, instead of just the $225 off due to some promotion. Gabe informed me he thought my new glasses would be ready the same afternoon and he'd call me as soon as they were done. Around 5:00PM, I received a call saying they were ready for pick up. When I arrived about 15 minutes before closing, he was on the phone but the doctor, I believe, pulled my glasses and told me Gabe would be right with me. A few minutes later, Gabe cleaned and adjusted my glasses so they fit me to a "T". Honestly, I have no idea why there are so many negative reviews. I had a great experience and would recommend this location of MyEyeDr to anyone. Clearly, you win some you lose some. Today, I was definitely the winner! (Thanks Gabe!!!) read more

Dr.'s are not bad. Dr. Shoter is through, professional and patient. Staff/Mgmt Kseyina blows not including Sergio.Staff and Mngr Kseyina (again, not including Sergio) are: a. Unwelcoming b. Not friendly c. Unprofessional d. Not efficient, solution oriented, blames clients for concerns they bring up. e. Improperly schedules patients and does not do anything to make-up for it, but makes it more complicated, and again, blames patients f. Staff does not lead/communicate w/ patients and doctors as they should g. Over charges for glasses prescribed twice not even had for a full year read more