Massive parking lot, quick and easy to get in and out. Inside is a large lay out with plenty of choices from basics to high tech smart AI frames. Miss Lilly took good care of us and the process was very simple and straight forward. They estimated a week or two and six days later I got the text my glasses are ready. Great energy at this place, the staff are all nice and helpful. Lilly got it all dialed in. My wife was so impressed she started shopping for next pair on that visit. Pricing was about 1/3rd of what my local shop was going to charge and COSTCO didnt have the same options for us. They beat everyone hands down. read more

My initial visit was OK. I didn't appreciate how unprofessional and rude one of the staff members was, she was trying to upsell me by not letting me know what my options were until I decided it was too expensive and all she could talk about w her coworkers was how she got those AI glasses for free working there and she gave them to her brother. Luckily she was busy when I was ready to complete my transaction and I then got moved onto the manager Candice who was extremely friendly and nice talking about how she travels all the way from Riverside everyday to Santa Ana. I left with an OK experience and an OK price. A few months later my glasses appear defective, as a piece came off. I go back into the store and see Candice which I was happy to see instead of the other girl. Candice the manager was VERY different this time around and says she'd have to have a tech look at them. She then drops them on the floor, by accident. She tells me my option is to buy another pair of glasses around $200-$300 and then they can pop them right in. Mind you only 5 months and I'm being told to buy another pair. Then I was deferred to having to go online and submit an online form and if approved to come back there. She was purposely not clear about the process or how likely it would be approved or giving me any other options. This really irritated me, and really makes me not want to go to a store like this anymore and just do it online once I get my prescription. I plan to contact LensCrafters corp directly because there has to be improvement when it comes to customer service. 1 year is basic warranty for almost any product. Lens crafters should back the products they sell. Candice did the least possible to help the situation. read more

LensCrafters - Managers name and specific lens crafters the bad experience was given. - Eyewear & Opticians Near Me - Santa Ana, California

The pushback I received regarding medically necessary contact lenses was unbelievable. It felt like they simply did not want to do the work involved. I have been wearing contacts since I was 10 years old and need medically necessary lenses. What made the experience even more frustrating was being initially told that this clinic was not covered by my insurance, when I specifically chose LensCrafters because it is covered. After three phone calls, they finally acknowledged that they are in fact associated with my insurance. It has now been six weeks, and throughout this process I have had to chase down answers myself, with little to no communication or updates. What made it worse was being asked whether I could just wear glasses. Because my prescription is so high, glasses make the world curved, so contacts are not a convenience for me, they are a necessity. For something medically necessary, this level of confusion, pushback, and poor follow-through is unacceptable. 3 months later no contacts, optometrist Park never calls back. Left 3 messages just this week. read more

I booked an appointment after reading the reviews--and now I know why! I had a great experience. From the moment I walked in, I was greeted right away and didn't have to wait long to be seen. The process was quick, and everyone was so kind. They use some really cool technology to check your vision that I haven't seen at other places. Dr. Rob was super chill and easygoing! I highly recommend coming here if you need new glasses. Tony helped me pick out some frames, and he really knows what suits your face--his recommendations were spot on. Such a great place! read more

Came to get the family glasses. Had not been here in a few years so did not expect the price increase for lens, but the service was great. They walk you through everything including the measurements and the prescription to how the insurance is covering items. Even got an extra $50 off my bill. Frame selection is ok, but I'm not into fancy frames so it was great for me. Glasses ready within a week for pickup so that was great too read more

Dr Park is amazing and is always so pleasant with her visits and how great she is with her patients!!! My three stars are so the service I've had for the last years I've been to this location we visit here once a year for our annual eye exam and glasses but my most recent visit and encounter with Karen has really made me rethink if I want to go back. Karen isn't always the most pleasant and today made me feel super uncomfortable just asking to see estimates on both contacts and glasses. I know insurance pays one or the other but since my glasses prescription didn't change but my contact did I thought it would be useful to get both options and see what would be better. Well Karen the sales rep didn't think so and was rude, defensive and condescending when I asked for both... I had to ask three times for both options and honestly got uncomfortable with the interaction and decided not to move forward with even looking at glasses... I had asked to be rung up for my initial visit and even that was uncomfortable to ask for with Karen's attitude.... To make things even more awkward my FSA card wasn't working and she seemed to be bothered by that and just in general had an attitude... this isn't the first time I've encountered Karen's attitude towards helping me and I figured last time when I went to pick up my contacts that Dr Park ordered to try it was just a misunderstanding but I've come to realize that this girl just has hostility towards me... the other employees are nice, pleasant and professional which Karen lacks all of the above.. Since my glasses prescription didn't change, I really don't have a need to go back but I do need contacts so I might go to 1800-contacts where I won't be uncomfortable for checking on a estimated lol read more

We came here to get both of our glasses replaced due to us having scratches on our lenses. Also our frames were worn and bent. Thankfully LensCrafters has a great warranty on our frames and glasses. So all we had to pay was a copay of $50 per glasses. That was way cheaper than what we originally paid. Lily, Luna and Efrain were very helpful and professional! They all helped us with the warranty and the final fitment of our glasses. Much appreciated!! read more

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I called to ask about my glasses prescription details. The girl who answered was nice, polite, pleasant. She didn't know how to answer my questions so she went to ask for help from the manager, she did so twice. But the 3rd time after being on hold, another woman picked up, assuming the manager, and didn't bother saying thanks for holding, hi nothing. But ok, afterwards she processed to explain the answer to my question. Seemed very bothered when I asked for clarifications again seemed very bothered, proceeded with an idk. I said ok, ty and she couldn't be bothered to say bye, thanks nothing. She hung up before I could finish. I think k you should really reconsider having someone more welcoming. This may not make me want to go back. The girl who answered 1st was great! The reason why this review isn't t 1 star. Smh. I didn't get her name though! read more

Karen was an amazing host and with how quickly she set me up for my eye exam with such professionalism ! She seems to love her job and it shows. Thank you for the LensCrafters team for making a new customer feel like a regular! read more

The new store manager is abrasive and rude. The lady helping me (Malia I believe) was sweet and took care of me wonderfully, but if I'm going to be berated by someone for coming out of the wrong exit from the bathroom especially with the harsh tone she used, I'm definitely never coming back to this location. She was also very rude to a couple guests that came in after me. It makes me think if this is how she talks to guests, I can only imagine how she treats her employees. I would recommend finding a new store manager that has a more welcoming energy. Malia, however, you were amazing! I hope she doesn't talk to you the way I and a few other guests were talked to. Giving this 3 stars instead of one because of how great Malia was (sorry if I spelled your name wrong.) read more

Fire that loud obnoxious female manager, unprofessional, rude not public friendly, I felt very disrespected.

I went to buy a pair of glasses, they spend all their time answering the phone and they don't help you, from the moment I arrived I mentioned that I had forgotten my credit card, but that I had the information and my identification with me, the one who seemed to be the manager spoke loudly to the person selling me that the sale couldn't be made because of the memo they had received. I understand the policies but it's not right that they treat you rudely, that's why it would have been better if they had told me from the beginning that they were going to require my physical card. I prefer to spend the 1000 dollars in another company that treats me well. read more

Super convenient to book appointments (and change them if needed) online! There are plenty of parking spots for the plaza and I've never had an issue with parking or wait time. All the workers are always polite and helpful. I never have to pay too much out of pocket due to my insurance allowance but prices seemed reasonable for exam fees, glasses, contacts, etc. read more

i received excellent care. i recommend and will be returning. Jose took exceptional care of me and was very kind. read more

LensCrafters - Eyewear & Opticians Near Me - Santa Ana, California

Got my glasses here end of 2024, re-using a frame I got from Lens Crafters back in 2017. Went back yesterday to have the frame adjusted. Jose was patient and informative. I like this LensCrafter over other locations near me. read more

Overall, a terrible experience. Completely unorganized and came across several challenges when trying to get & order my contact lenses prescription. The optometrist herself was very friendly but everything else was a complete mess. At my initial exam, I placed an order for my test contact lenses which they said they would call once they arrived at the store. A month and a half later, I call to check in and turns out they never placed the order for the test lenses. Once those test lenses finally came in, they then told me I'd be charged again even though that was never disclosed in my first visit. AND THEN, when I called to place my official order for my contact lenses, they then say my prescription is expired. Turns out they were looking at someone else's file. Then they say they can't find my information at all. Turns out they put my prescription under my husbands information. I'm not sure what's going on with their computer system, but it's never been this difficult to order lenses. Never coming here again. read more

Shoutout to Alexis. I didn't buy my frames from here, but I needed an adjustment before heading out of town. I'd understand if they declined my request, but he didn't even bother to ask. Sat me down immediately and just asked me to look left and right a few times so he could see where the arms were loose. He banged them out so quickly, I was kind of gagged at his expertise. Amazing. TY Alexis! read more

I write this as a now former customer, yet again. I used to get my prescription glasses from this company in the past. I quit going to them due to the ridiculous pricing and started using GlassesUSA and other online companies due to pricing, efficiency and simplicity. I got a postcard for what appeared to be a good birthday deal so I decided to try Lenscrafters one more time. Just as I suspected , ABSOLUTELY HORRIBLE CUSTOMER SERVICE! I purchased my "PREMIUM" Oakley regular prescription and prescription sunglasses for about $750 after insurance/discounts and was PROMISED "ONE WEEK DELIVERY GUARANTEED". "WE'LL TEXT YOU AS SOON AS THEY COME IN". Ya, right! Your sales rep "LILLY" NEVER followed up. After a WEEK AND A HALF I called to see what was going on. Some representative told me, they were a little behind and I "COULD" expect both products by the end of the week. Needless to say, I NEVER GOT A CALL, TEXT OR, HELL, AN UPDATE! I finally got a text and went to pick up BOTH orders. Needless to say, the poor excuse, referred to as a "sales representative" acted like she didn't know me and had never seen me before. Once I clarified that she was the person who "assisted" me, she told me to go sit by where the guys in the white coats appear to working on glasses. Once there she struggled to find my order, of course. Then, when she found the sunglasses I asked her what the delay was and she ignored me, again and again and again. Finally she went to white coat guy and asked him to find my regular glasses. When she returned, I made my inquiry very clear and was told, oh they shipped to a different department for special coating? Right.... I call bull. Particularly because white coat guy came over and said, "OH, THEY ARE DELAYED BECAUSE OF SPEICAL FRAME" and "SHOULD BE HERE THIS SATURDAY", right.... So, who's lying? Shitty sales person or white coat guy? Regardless, I was told 1 week, then told another week, then told another week and when I simply asked, "what time will I be able to pick them up", was told I can't tell you that. Well why the hell not?! And the key to success? Try and hand an irritated customer some cheap "cleaning cleaning spray" sold by a company that CAN'T EVEN DO THE ONE THING THEY'RE IN BUSINESS TO DO, what a joke!!! I handed that pathetic solution back to their rep and told them that was not solution to the problem she created and moreover shame on them both for lying. I JUST WANT MY DAMN GLASSES THAT I PAID FOR!! I can see why this organization won't be around much longer, they forgot their own business model, "glasses in one hour" "LensCrafters was founded in 1983 on a simple idea - provide our customers with a pair of quality-crafted glasses in about an hour. That idea was revolutionary then, and still is today. In fact, one-hour service remains the gold standard in eyewear delivery." read more

LensCrafters - Lenscrafters very own business model.... Well, what was... - Eyewear & Opticians Near Me - Santa Ana, California

Denying a customer eyewear adjustments is kinda stupid. Especially when you say you offer it and have the equipment to do it,maybe hire people who are more confident in there ability. The guy who helped me was terrible he acted like he didn't want to be there and said oh ur glasses can't be adjusted because its a different plastic which literally I compared to there glasses and was the same material it's really just pure laziness no wonder when I go by there there it's always empty. Do better u guys. read more

Let's start by no greeting when you walk in and it wasn't busy at all. But fine I browsed around until I was noticed. Got called in by the doctor and took my eye exams for contacts. He gave me an updated pair of contact lenses since my prescription did change. Once I was finished with my exam, I waited for my partner to finish his exam as well. I felt the new contacts were irritating my eyes a bit and my vision wasn't clear and I was seeing blurry. I told one of the girls my vision isn't clear, she told me to give it a few days for my eyes to adjust to the new prescription. I went home in hopes that my eyes would "adjust" to the new prescription. I wore my contacts the next day and my eyes were feeling even worse. I looked back at my old eye prescriptions and noticed that I have a curvature on my eyes. I called LensCrafters to ask if they got the curvature of my eyes and they didn't answer my question and proceeded with ordering me the right contacts for my eyes. They said they would call me once they received my contacts and they never called me and I waited over a week before calling them to inquire. I will never come back again, horrible service, they gave me the wrong contact size for my eyes and never got a response back from them why the doctor never caught the size of my eyes. read more

I stopped by today to get 2 pairs of plastic bridge guards replaced on my glasses and was in and out within 10 mins. Luna helped me and she was so nice and sweet! This service was also free of charge. Will definitely be coming back and recommending others! read more

My husband usually goes to this location for his eye exams, and glasses. We went to a different LensCrafters location for his eye exam, and had a really hard time applying vision insurance when it was time to purchase glasses...so we left and came to this location. Luna and her team were able to find our insurance in their system in under 5 minutes. She got us out in 20 minutes flat with 2 pairs of glasses. I really appreciate her efficiency, attention to detail, and customer service. We will be back. read more

I'd like to give Jose a shoutout for helping us for 5 years now! Always willing to help my husband and I. He has great customer service along with his team! We'll be continuing to come here! read more

I had bought a pair of glasses here in February and the manager that helped me was great. So fast forward now, I lost those glasses and I phoned in to this location again. I was greeted by Luna, she was really sweet and friendly. She made the process so easy and gave me a great deal. Glasses were ready in a few hours. Thank you Luna read more

i don't even know where to start because my experience was THAT BAD. i recently had a change in insurance so this was my first time in this office. but over the course of a month i had to make SIX TRIPS to this place. the first time, the guy helping me didn't know what medically necessary contacts were and told me he didn't know how to process that using my insurance even though it said $0 copay on the card. i called my insurance while i was there and they were so confused as to why i was asking them about this. they told me the optometrist took care of all of the logistics and paperwork. but even after telling the receptionist that, he still advised me to come back when his manager was in. i wasted 45 min and with nothing accomplished, we scheduled another appointment for later that week. the second time i had my exam. nothing special. the third, fourth, and fifth time i had to pick up more trials (no one ever had any information about my contact order). i would wait a week and call in to ask for an update but every single person i would talk to had to put me on hold and never knew the status of my order or had any information as to what was going on. one guy even had the nerve to tell me that medically necessary contacts weren't very common so this wasn't something that they came across very often. so that was my problem? You guys say you take my insurance, medically necessary is listed on my insurance card, so clearly it's a service that you guys provide but you just don't know how to provide it and you made it seem like it was my problem and just overall a real headache for me. we're three weeks in now and when i call for an update, the guy i talk to tells me that the doctor finally ordered my contacts but paid for them out of HER own pocket because she was still trying to work things out with insurance. SO UNPROFESSIONAL to say that and again he made it seem like I was an inconvenience and somehow that this was my problem. the sixth time, i was finally able to pick up my contact order with no apologies or explanations. I will be NEVER coming here again read more

The one star is for the amazing Dr. He and the optometric assistant who took my initial measurements, they were great. I can't say the same for rest if the staff. Completely unorganized. Took more than 30 minutes to attend me after my exam was done. This bad review is specially for the young snarky sales associate with black curly short hair. She made me feel completely uncomfortable while asking questions regarding lens features/prices. She spoke to me in a derogatory manner and upset that I wasn't willing to purchase the lenses she was trying to sell. Despite explaining what I needed, she continued to push and quote me for the most expensive lenses and features, when I specifically rejected them. I understand it's her job to sell but the way she presents herself is unacceptable and completely rude. For this reason, I didn't purchase anything and will not be returning. read more

Great support from the staff at this location. Special kudos to Will in the lab who kept working with me to get the tint gradient on my prescription sunglasses just perfect! Thank you!! read more

I'll NEVER be back to this LensCrafters. They got my prescription wrong multiple times for my contacts and honest there was a whole bunch of complications in order to get the correct prescription. I should have just gone to the one at Huntington Beach... read more

Everyone there was so kind and helpful. They were also very respectful of my time being that I needed to get back to work.

I went for my annual check up and everyone was really sweet and very helpful. I also ended up choosing my glasses from them because they had such a wider variety than other stores and everyone is just really helpful and really sweet at this location.masks are required when you see a Dr but not when browsing the store. read more

"Absolutely abysmal experience at LensCrafters. Waited for what felt like an eternity just to be greeted with lackluster customer service, upselling unnecessary add-ons. Save your time and money - look elsewhere for your eyewear needs." read more

Tried walking in Lenscrafter at 7:20pm (they close at 8pm) an associate name "Karen" was closing all the window blinds already. She stops us right at the door to find out what we need. Never a smile or a welcome. To make a long story short just rude. She brought out 3 choices of safety glasses and said that's all they had because alot of ppl have bn ordering them. (I didn't know they sold their sample glasses. Whatever! She got rid of us in 10 mins. Moral of the story if your name is actually "Karen" you should try extra hard to not be rude!!! read more

One of the lenses in my eye glasses fell out, and they repaired them for free! They even replaced the aging nose guards with brand new ones at no cost! This is the 2nd 5 star experience with broken glasses being fixed for free at this Italian owned company. (Went to another location for the other fix) I waited less than 10 minutes each time. No questions asked. They are well trained, and know what they are doing. read more

Do not recommend at all. They will not give you, your RX to use somewhere else. Called multiple times to request it. The employees are super rude. They also charged my insurance even though I paid out of pocket for my exam and did not get glasses with them. read more

I needed to go in for frame adjustment on my Rayban eyewear. Alexis greeted me upon entry and provided wonderful service. he is very knowledgeable and explained what he was doing to adjust them properly. He was patient and really cared. Thanks. Dean read more

This review is for the Bristol St location- I came in to browse the glasses- I feel like this specific location has really pushy sales people. I've been to other Lenscrafters that were much more relaxed feeling. This location made me feel uncomfortable. I was first approached by one salesman who wanted my prescription info... I told him I was just there to simply browse and that I already had a prescription from a recent doctor's visit. Two minutes later a different salesman approached, this time it felt like it was the manager because he was overdressed. He would not leave me alone! He wanted my phone number, my information, etc. I just wanted to browse!!! I don't know if they work on commission, but these guys need to back off! My personal info doesn't need to be revealed to look at glasses. I recommend the Fashion Island location instead, where it seems to be mostly women working. read more

Went in for an adjustment. Mike was great. Didn't matter I didn't buy the frames from them. Still gave me stellar service and I learned something new. Definitely would come back when I need something eye related. read more

LensCrafters is my go to place for eye exams, glasses and frames. I find the service good. The optometrists and technicians to be concern and professional in duties. I have been go there for over 39 years now. For me, right now, it is the only place that has the product and services I need. read more

I visited LensCrafters on May 17 to have the scratches removed from my reading glasses before traveling for business. I had purchased my reading glasses from LensCrafters a year and a half ago and I purchased the insurance as well. The male employee stated the insurance i purchased expired after a year and they do not renew the added insurance for scratches or frames. They refused to remove the scratches for any amount unless I got a new exam and prescription from them and then purchased new lenses. Their customer service is unacceptable and I will never return here again. In addition their prices are extremely high. I suggest they consider extending added insurance or offering a set price to remove scratches for those without insurance. read more

Went into store to get 2 brand new lenses put into frames I had previously purchased. (~$500). I entered the store @ 3:52pm and they close @ 5:00p.m. Manger looking person without name tag or identifying uniform angrily tells me they cannot complete the service because their technician leaves at 4:30. I tell him it's 3:53 he then says it's 4:00. I point to my phone and show him it's 3:53. I inquire about the 1 hour advertised lens installation and then he quips "well do you want to pay my technician because I'm not going to." I don't really write reviews ever but was so poorly treated I felt it right to warn others. I won't be returning. LensCrafters is losing the online battle against new brands and this type of service accelerates their decline. read more