We first came in yesterday to check out frames for my kid, and then we returned today. One thing that really stood out to us is that they were open on Sunday, while several other stores in One Loudoun were closed. (by the way, this store which is now located in One Loudoun Ashburn used to be in the Dulles town center mall in Sterling, and I did read all the negative reviews on Yelp about that location, but we decided to take a chance anyways.). The service was good, though we did have to wait about 25 minutes before an eye care advisor could sit down with us to price everything out. It took another 10 minutes to finish the pricing because of some system glitches on their end. The options ended up being pretty expensive, but we were still able to make a selection. Even though we couldn't apply the 40% discount because we used our insurance, they were able to give us a decent enough discount using a coupon lessening the blow. Both of the advisors who helped us were incredibly friendly and welcoming. This initial review is just for the frame selection and the ordering process. I will update it once we receive the actual glasses in a week or two. Update: although they said that the new pair of glasses would take up till 10 days, it arrived in four days and we had the new pair in our hands on Thursday - so far so good. read more

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Bernard is fantastic! He truly cares about the look and comfort of the glasses you select. He is so efficient in assisting with whatever you may need. Our family comes to him exclusively. read more

This place is a disappointment. If you need glasses of any significant power, their in-house lab can't handle it. They will tell you it would take two weeks and they will want to send it offsite. So don't waste your time if what you want is quick turn-around glasses. Their ad says they can make glasses in around an hour, but that is misleading and false. My husband called and asked questions, but they never said anything about the limitations. read more

I just visited this LensCrafters location in Ashburn. I am not surprised seeing so many bad reviews. Those bad reviews definitely are factual. The one black salesman of all the people is a condescending, nasty and racist person who takes sadistic pleasure by snubbing and ridiculing and insulting other people Not only that he seems to lie through his teeth. He told me a frame costed $399 and I showed him the LensCrafters ad showing exactly the same frame advertised for $199 then he got belligerent and started belittling me and told me to leave He single handedly is bringing bad name to LensCrafters. I think one star is way too much read more

I came in to get my glasses tuned up, quick and friendly customer service, my glasses felt brand new afterwards!!

I am working with a lawyer to sue them, and have filed complains with the BBB and soon my legal team will be requesting footage of the day of the incident. My mom who speaks conversational English but gets overwhelmed and doubts herself, went in to ask the status on her lens since it had been over 30 days. My mom saw her glasses there though (she was getting her lens replaced in a frame she owned) so assumed they had never sent out her glasses. She asked me to come in and speak to them to translate. I went and the assistant manager, Jessica asked "Is this person with you" pointing to me and my mother said, yes it's my daughter. I asked what happened, and she said we fix the lenses once they come in and i said okay, whats the reason for the delay and then said "i will not be speaking to you since you are not client" and my mom raised her voice and said, "you cant speak to us like that, and i am asking you to explain it to us" I politely said, "can i speak to the manager" to which jessica, you'll only speak to me, and your business with lenscrafter is done, and gave us a refund" The doctor also said inappropriate things to us. It was entirely a racist attack. And they were all laughing. I posted this in the One Loudoun community group and this is apparently, how they treat every customer. read more

Shoutout to Bernard. The associates were all busy, but Bernard saw me browsing and provided me with a tray and was accommodating and friendly. He was with another customer but stated someone would help when they could. Their selection was pretty good and I found a few options during the hour I browsed and waited. The frames I liked best were chosen by another customer but Bernard showed me the label so I could take a quick photo. I ended up leaving because they were so busy, but I will be back to this location because of Bernard. read more

Thorough analysis and courteous treatment. They keep history in their system to explain the decrease eye weakness from years past.

If I can give them below zero I would have done it. The only thing they are good at is giving you sweet words but their products sucks and not up to standards. they lie and instead of fixing your frame or lenses, they destroy them. They are discriminative up to the bone. Their discrimination varies depending on circumstances. An honest opinion do not go there. You are risking there your yearly benefits and you may end in a damaged product. Nobody to complain to including that corrupted manager in Dulles Mall Sterling who is only good at sweet talk. He damages my frame and pretended tht he is fixing it meanwhile he is giving you sweet lovely words like I love your business, I love your money and so so.... The moment you complain, he accuses you that you are intiminating his employees.. Unbelievable. Good luck wirth risks if you go there. read more

This was my first time here. I get my eye care from the VA but they messed my prescription up the last time and gave me a pair of glasses that were useless. So, I went to the Sterling Lenscrafters to get a decent pair of glasses despite the fact that they were expensive. I got a prescription next door and picked out a nice pair of glasses. This was around 12pm and was told it would take 2-3 hours. So, here I sit 6 hrs later and...crickets. Seems like once they get your money you fall through the cracks. When I finally got the glasses quality and workmanship were fine read more

customer services is horrible. (Sales manager) didn't ask you if you had any questions or even help with fit of glasses, just show me 4 frames and told me to pick one and did measurements and that was it. regardless how you pay for your eyeglasses everyone should greeted with respect and take time to help the customer. read more

I worked with Jessica today... AND LET ME TELL YOU. She was AMAZING! Very tentative to all of my needs. Very up front and honest to prices and time frames for receiving my glasses. Asked her about bringing my kid in but he is shy and wants "cool glasses" and she explained that she has a child that uses glasses and LensCrafters always finders the coolest ones for him. Jessica was Very personable and i'm actually excited to visit her again. A ROUND OF APPLAUSE! read more

So happy with this place! Although we like our actual eye doctor, I do not enjoy getting glasses there as it always seems to be a big deal with them pushing all sorts of extras. Once "covid" hit it became a complete pain. To this day they don't allow walk ins, and with a teenage son glasses get bent, lenses pop out, and frames need tlc. Two years ago we decided to try Lenscrafters's and it was a wonderful decision. Not only is the actual ordering of new frames easy, but you can stop by anytime if there is a problem. Once they even cleaned my sons glasses while I was looking for frames. Making an appointment to have an earpiece put back on is ridiculous, here you simply pop in and they fix it. On top of that everyone is super friendly. Long term customers here! read more

My husband has dementia it was difficult for me to even get him there. Optician Kelly H.went way out of her way to help us and make it easy on both of us. I am so thankful! The store was amazingly quick in making the glasses, as well. read more

My glasses broke. Not so big a deal since I basically only ever wear contact lenses. Even still, I like to have those frames as a back up. So while my son was next door waiting for his eye exam, I decided to bring my glasses next door to see if there was anything they could do for them. This was about 10 minutes after opening and there were at least two employees that I could see. One greeted me right away. I showed her my problem and she said, "Sure. Can you leave then with me for five minutes?" I told her I'd come back when my son was done and left them with her. Returned about 20 minutes later and the glasses were fixed! :) I offered to pay, but they told me it was okay. She helped me look around for a new pair of frames for my son. He's so picky, but she didn't pressure him on anything. In the end we left. But, I would consider coming here in the future for frames and lenses. read more

I purchased a box of 100-count dry wipes, and when I got home, discovered they sold me a used box. Looks like it was the box they used to clean customers' glasses in-store. Don't have time to go back to ask for an exchange at this point, but that's what I call a low-down, dirty business. The salesperson even said, "have a blessed day." Not going back. read more

Got some glasses here today, and Amir helped me and he is a great guy who is knowledgeable and very helpful. Come in to see him, you'll have a good experience. read more

My husband has been ill, and we have been relying on our son to drive us to the hospital and doctor's appointments. My son's glasses were over ten years old and today he told me that last night they broke in half. He did not have another pair and could not see. This was an emergency situation and I was in a panic about what we would do. We went to LensCrafters in the Dulles Mall and Mark took my son's glasses and quickly went around the room trying to find out which frames the lenses would fit in. Within minutes my son had a new pair of glasses. The price was very reasonable too. What a relief! We were saved from a very difficult situation. To me, Mark is a miracle worker! read more

Let me start off by saying the receptionist who answered my call was very pleasant and helpful. Now, the doctor who wrote my prescription for my contacts wrote the wrong prescription after I notified the office the doctor wanted me to come back in the office and pay for another visit for her to write the correct prescription. Another rip off. read more

This is the worst experience I've ever had in a vision store. I went there for a pair of contact lenses and my vision insurance should cover most of the brands. The lenses specialist sold me was not covered by my insurance and cost me $150 for 4 pairs of daily. You could definitely buy any daily lenses in Costco or Walgreens way more cheaper than this... read more

Big Heartfelt Thanks to LensCrafters specialist, Artee, at LensCrafters located at Dulles Town Center Mall. Artee expertly fit and adjusted my three new pairs of eyeglasses which were purchased at LensCrafters. Artee was generous with her time as she patiently made small expert adjustments to my new eyeglass frames to ensure a perfect and comfortable fit. Special thanks to Artee and the entire Dulles Town Center LensCrafters team for their outstanding professionalism and Great customer service. They are really terrific! read more

I actually had a good experience when I went. I walked in with my prescription and was almost greeted the minute I walked in. My attendant Kathy helped me with my order. I didn't want to get new frames and I like my current pair. I gave her my prescription and my insurance information. As she entered the information in to the computer, she showed me what my insurance would cover. She was very friendly and helpful. Since I'm practically blind as a bat, my lenses were not on hand. They had to be special ordered and could take up 7-10 days to arrive. I had no issues with this at all. I was told I would be called as soon as they came in. Less than a week later, I was called about my lenses. I dropped them off a couple days later. When I came back, Kathy was there and remembered me. She made sure my lenses were there before I gave her my glasses and left. I told her I'd be waiting for them. So I roamed around the mall blind, hoping not to bump into anybody or fall over the railing. Anyhow, I went back about 45 minutes later and started looking around the store. About 5 minutes later, I was told to try them on as they were done. Perfect fit. What more can I ask for? I've never had an issue with this location. I've been buy my glasses from them for a few years now. read more

On of the worst experience I have ever had in a vision store, I entered the store no one greeted me or offered to assist, they were greeting other customers who came after me but not me, maybe they just didn't like me, after picking the frames they started to offer to assist me, I had the worst experience with the specialist who was assisting me , lack of information and knowledge beside the worst customer service, he kept asking me in the doctor prescription even though he should be the one providing the information, was not willing to take any extra step to give me answers or a good experience. I regret the time I spent in this store and will never be back and will never enter LensCrafters store again. Thank you for making this the worst experience. read more

I just had an amazing experience at Lens Crafters. Over the years, I had gone to the Tyson's store, but since we moved to Loudoun, the Dulles Town Center location is more convenient. As usual, Lens Crafters have a great selection of designer frames and I found a beautiful pair of reading glasses and sunglasses. The manager, Artee, and associate, Raz, where both professional, friendly and beyond helpful. I left the store this evening feeling highly valued as a customer. I highly recommend this store and staff. read more

The eye doctor next door is fantastic. I would highly recommend and would give her 5 stars. LensCrafters is great with a few hicups. The manager there was very kind, I believe her name is Kathy. We were there in the evening and waited on my husband's glasses. We didn't buy new frames, just new lenses. We decided to wait and walk around the mall and it was near closing so when we returned it wasn't ready yet. It turns out the lens cutter misplaced my husband's frames so they were frantically trying to look for it. Luckily, they did. For having to wait so long after closing, they gave us free supplies of our choosing, which was very generous. We just got lens cleaner and wipes. About a month later my husband's frames broke. We returned to LensCrafters and they said they can't fix the frames because of where it broke, but since we got the lenses not too long ago, they said we can do a return and purchase new ones with frames. It was a long process, but the person who assisted us was extremely friendly and helpful. At peak times it's ridicuously crowded and you could be waiting a long while for someone to help you. The best time to go is weekdays during the day, weekends when they first open or after 7pm. read more

worst customer service ever.Customer Service Team is very rude and unprofessional and unsupportive.Go to other place for better service.If you are putting hundreds of your money you deserve good service.People came later than us got service before u.Happened two times.Never goi back to this place ever again. read more

Worst eye exam appointment ever. I was told I would pay $10 copayment before the exam was done. After the exam they told me I had to pay $126 before I left home. That's over $100 of what they initially told me. When I tried to ask why this had happened they were very rude and told me there's nothing they can do about it now. I asked if they could bill me at home because I did not have the money with me, they said no. So I had to pay with my debit card that did not have sufficient funds. So I got charged a penalty fee ontop of all that. They are very rude and unhelpful and give out false information to their patients. Will never come back. read more

Rude. Rude. Rude. I was told my eye glasses will be in 7 days at the most so I called to check on the status and they told me now 10 days and the man on the phone called me a liar and said "I would never say that time frame. We will call you when the get in". I can't stand the way I'm treated here. I will never shop here again. read more

Kathy is the best. She helped me out with choosing the frame. Her positive energy got to me. I totally recommend her and this palace

My prescription was too complicated so my glasses were sent off. I chatted with LensCrafters online and they told me my glasses were at the Dulles store. I went to the store, waited for 45 minutes for someone to tell me they had no idea LensCrafters had an online chat feature and that they had the ability to tell where my glasses were at. I left the store. Same day I received a call that my glasses were in. I went back to the store and waited for another 45 minutes. LensCrafters... Hire more people or make the lab people who stare at us while we wait at least help those who are just picking up!!!! read more

After spending over an hour choosing and selecting new sunglasses and regular glasses they tell me the machine to cut glasses is broken and to come back tomorrow but then they said it might not even be ready for 3 days no guarantee... I wish they had told me earlier, I wouldn't have spent so much time thinking I'll get my glasses in one hour. Waste of time... read more

Very happy with my experience at this location. Artee was very knowledgeable and friendly. The glasses were ready super quick and I am extremely satisfied with the purchase. I would highly recommend. read more

Awful. I had LensCrafters make two pairs of the same prescription. Both came back with different prescriptions. And expensive. Over $900 of useless glasses after insurance paid their part. Choosing LensCrafters was a very big and expensive mistake. Don't go there. One star should have been zero stars. read more

My husband bought a pair of glasses here for $400. They broke within 3 month's and these people refused to fix them. When my husband went back to ask them to fix the glasses the general manager was to busy flirting with some woman that he couldn't even be courteous enough to acknowledge my husband's problem. He just gave him a rude attitude and told him to use his insurance to buy a new pair... The glasses they sale might be name brand but they are made cheaply and are over priced! You would definitely expect better quality for the price then what you get. Really, they break far to easy. Oh yeah and I agree with another poster, we waited what seemed like forever the day we got his glasses just for him to order them and be measured. It was insane! Don't waste your time or money, you can find a better place then this! read more

I'd strongly recommend going elsewhere. Your money is better spent at an establishment that keeps their word and hires employees that have some level of integrity. If you're like me then: (1) You will not get your eyeglasses in a timely fashion, and you will be lied to about when your prescription will arrive. LensCrafters may get you into the store that way, but it's now been 11 days since I ordered my glasses - and I'm still wearing my old pair. (2) You will be treated rudely and lied to by the employees at the establishment. I hope you're not looking to check up on that pair of glasses that you bought, and never received. (3) Management at the location simply does not care. They sold you the glasses. From their perspective, it's done. Good luck! For those in Northern Virginia - here's some competitors in the area: http://www.americasbest.com/ http://www.visionworks.com/loc/333 read more

I am absolutely appalled by the service they provided today. I have been there a few times, and they were great. Today, My husband took my sister to repair her glasses, as one of the lens escaped from the nylon around it. The glasses were not made there, but we decided to take them in for repair since they had been helpful before. They examined the glass and said that it would be about 15 minutes to fix it and would call when it was ready. About 10 minutes after it, they called, saying that the glass was chipped, and they would refuse to fix it. My husband and my sister went back to the store and spoke with both the employee and manager, and they refused to admit that they broke the lens, and did not want to fix it. Obviously they did not want the liability of breaking the lens. We did not want to fix it ourselves to not break the lens. They examined the glasses before we left them and there was nothing noted that the lens were chipped as they said later, they even accepted fixing it without problems. Now, my sister has no glasses, no way to fix it, and LensCrafters prefer to lie to her instead of accepting the liability and fixing it. This is unacceptable! Taking ownership on your mistake would have been the right thing to do, and the cost to fix what they did would be a lot cheaper than having a review on yelp and losing potential customers for lack of care and honesty. Lenscrafters, you lost your credibility with your customers. And not because you broke the lens, but because you lied to us, afraid to admit and fix your mistake. SHAME ON YOU! read more

Horrible customer service!!!!!!! rude, rude and rude. Every time I go there instead I feel mistreated. First time was not even a hello welcome. That dude was rude assisting his coworker infront of us. 2nd time I came he wouldn't let me go when I told him I'm no longer interested in the glasses Bc they couldn't do what I wanted. 3rd time he told me to sit and wait for him-10 mins I'm okay but almost an hour with a small child? 4th time I'm just here to pick up my glass and dude told me to sit and wait. This time I stood right infront of him and he was doing something with the papers. Rude!!! I'm waiting helloooooo!!!!!!! His actions was rough, loud and fast like he was annoyed. I am your customer !!!! I will contact corporate and if they cannot resolved my issue I'm contacting a lawyer. It's no longer about $$$ it's now about how I was treated, how my time was wasted and how upset I am as a customer. Oh Bernard was his name!!!!!!!! Never going back again.. If you want to meet I will drive to Tyson store to meet you. read more

Had cataract surgery and needed lenses for distance, only. Have new frames never used. Wanted to put new lenses in my new frames. I was quoted approx. $450!!!!! Just for one strength lenses. Lens Crafters is making customers pay for its loss of business to the internet/online companies. Used to be $400+ for nice frames and trifocals! What a ripoff. I won't be someone's doormat and allow myself to be ripped off. Bye Bye, Lens Crafters. read more

When they say it takes about an hour, they are talking about getting waited on. Although the eye doctor next door, Dr. Unwalla is excellent, Lenscarafters is a joke. They never have more than 2 people working, so plan opn waiting at least an hour even to pick up glasses. Your prescription will change before you get service. NEVER AGAIN, will I go back there. read more

On Sunday afternoon I stopped by your location over at the Dulles town center. Upon arriving at the store, one of the nicest and politest associates greeted me, his name was Mr. Bernard and he seemed extremely knowledgable at the same time very patient with my question as a first time eyeglass buyer. Basically I had my prescription pice of paper in my hand and wanted to see what those numbers were. I had already ordered my contact lenses using the same numbers and I just wanted to know why Imcan't seem to understand this glass prescription section! I like to know all the details before I can feel comfortable and order my glasses. Bernard was super supportive and gladly answered all my questions. He even drew pictures on a piece of paper of what each sphere, cylinder and axis are used for. I was amazed by his knowledge and patience and the great attitude. I felt so comfortable with the idea of ordering my first pair of glasses. He said he can find me a pair that works for my face, doesn't have to be bulky and I can order and walk out of the store in 1.5!hours which is amazing. Bernard is a living example of a well behaved, non rushing, jnowledegable employee who I believe deserves to her recognized becausen of his efforts to provide a great customer service. Let me add that before I stopped by Sears Optical (I parked on that side of the mall so walked into the Sears first) and the associate who was there didn't even want to,answer anything and the store was empty, no customer. He basically said if you want info, ask your doctor, we're busy and I was stunned by his rudeness. Then I walked to LensCrafters and was delighted by seeking all those custo,nerd and smiling associates like Bernard who were very eager to help,each and everyone as best as they can. I will be ordering my first pair as soon as the weekday starts. Thank you read more