Emily, who helped me on 08/31 and who helped me again and my husband on 9/1, was OUTSTANDING! She listened to our situation, provided recommendations, and worked with us to find incredible solutions! She was truly a blessing, and is very much appreciated. She knew her product very well, worked with me to find what I wanted and within the constraints I had for budget, etc. I am SO PLEASED with the outcome. Her manager, Steve, also helped my husband on 9/1, as he was there opening the store before Emily started her shift, and was incredible as well. Thanks to their service, we will be loyal customers of this store (and Lenscrafters) for years to come. I'd highly recommend them to anyone who is in the area (and for us, we are happy to drive an hour to visit them and patronize this location. Well worth the drive.). read more

Love this place! Extremely kind and helpful staff as well as more than reasonable prices for luxury brands. When you get glasses here, you get a free replacement within the first year upon request. Perfect for someone like me who's not easy on their glasses. read more

LensCrafters - Eyewear & Opticians Near Me - Wilmington, North Carolina

I called to schedule an exam was told i would have to pay $39 out of pocket for a retinal exam not covered by my insurance provider EyeMed. Upon reaching out to EyeMed their agreement does not allow the provider to refuse service for patients unwilling to pay this fee and refusing that exam. read more

I would not agree to an unnecessary test I was expected to pay for so they refused to see me and canceled my appointment.

I lost my glasses and needed a new pair. I met with the amazing Dr Thomas Walent. He took so much time with me and did a very thorough exam explaining everything in detail. It was a great experience I had not only with the Dr. Walent but also Steve was also terrific at the LensCrafters in the same office space. Steve helped me with a new pair of glasses. I have EyeMed insurance and he also helped me with an additional discount! I could not be more pleased and would recommend Dr Walent and this LensCrafters to anyone. They have a huge selection of glasses and sunglasses! Something for everyone! The BEST customer service. Thanks so much!! Mrs. K Martin read more

Dr. Thomas Walent and his staff are a true testament to the importance of professionalism in the field of optometry. Their attention to detail and commitment to providing excellent care is unparalleled. Whether it's a routine eye exam or a complex procedure, they take the time to ensure that every patient feels heard and understood. Their knowledge and expertise are evident in every interaction, and their friendly and approachable demeanor put even the most nervous patients at ease. I am continually impressed by their skills and can confidently say that I couldn't be in better hands when it comes to my eye health. Thank you all! I will be back! Kim Hatfield read more

They got a 2stars because most of the staff and Dr Strange was nice. However the 3 stars they lack is because despite them knowing her insurance going in, the "other side" referring to where one gets glasses does not take my daughters insurance. Now I am stuck with the inconvenience of finding another place to get my daughters glasses. Also the lady in the front tried to sell me on retinal imagining, I understand that will be her job however after declining the last thing I needed to hear was, "If I was her parent I would get it done." That's a very rude comment. I don't see the point of my daughter getting something done Doctors suggest getting a base reading at the age of 40 years old. They then went ahead and did it and tried to charge me for it. This is not a place we will be returning, however if Dr Strange change practice, we will be going to see him again. read more

Stopped in to get a price on replacement lenses and while I was there I asked if they could help me out with some nose pads on my old glasses as mine were gone. I was served by Anthony who was more than accommodating and I came away feeling like a highly valued customer. Based on that encounter I will be a customer of LensCrafters going forward. BTW-LensCrafters was not the first attempt I made at solving my glasses need.......At the 'other' vision store I felt like I was just another source of $$ to a sales person working to make sales quotas. read more

This LensCrafters has exceptional customer service I highly recommend going to Tony who picked out a beautiful pair of frames that really suited my face. I'm so glad I found this LensCrafters and I recommend anyone who needs glasses or advice on frames to go read more

Everyone in LensCrafters is friendly, professional And easy to work with. Wilmington Lenscrafters is great!! read more

I had a wonderful experience at LensCrafters from start to finish. My eye exam was very thorough and all of my questions were answered. Nobody pressured me while I was picking out my eyeglass frames. Sam H. Was very helpful with the process of ordering my glasses. Sam H. went above and beyond to make my experience great. Anyone who wants a great experience in getting new glasses needs to see Sam H. at LensCrafters. read more

I was at wrightsville beach for my vacation. Lost my glasses in the ocean. Call lens crafters they had my prescription on file and had me in a new pair of glasses in less than an hour. They saved my vacation. Customer service was awesome. read more

LensCrafters - Getting fitted for new frames - Eyewear & Opticians Near Me - Wilmington, North Carolina

I have called twice in the past 5 days to receive my prescription and both times when I called this LensCrafters they have told me they have my email and they would email me the information within the day. I have not received​ any email and now will be taking my business somewhere else. read more

This place made me so upset! I am not from the area so I drove to the area specifically to go to this lens crafters for eye glasses. The lenses I needed were not in stock so the associate said they would ship them to me. One week later, I call and inquire because they still haven't arrived, and the woman on the phone tells me there waiting for pick up. Wow. I should've just went local. read more

I am from Texas and visiting Carolina Beach for work. While I was playing in the ocean (sans my glasses), my friend tripped and her wallet along with my glasses fell into the Atlantic!!! We recovered her wallet but my Burberry tortoise hipster lenses were gone forever, some hipster mermaid will surely be sporting them soon!! After rushing to the car to get to the closest LensCrafters Josh helped me get the process started over the phone!!! He was wonderful! I will always remember how gracious he was with me!!! Thanks Josh, you rock!!!! read more

Waisted my whole day off...went in first thing and was.told to come back at 130 to be seen at 2...I got there at 110 and was.told I would be there several hours waiting to be squeezed in smh read more

Got a prescription for glasses and contacts. Didn't order contacts from them and just wore my glasses. Decided a few months later I wanted to order contact called to get them to release my prescription and they said no since I didn't buy any and try them out. Mind you my prescription says it is good for another 2 months from the writing of this. So they are essentially trying to scam me out of more money when my prescription is still good. read more

I visited the Lenscrafters at Independence mall today to get a pair of glasses adjusted.The store had just opened and I was the only customer in the store. The sales person took my glasses into the workshop area and made an adjustment to the frame. When they were returned to me the frame which was crooked was fixed, but there was now a small crack on the left lens. I brought it to the attention of the salesperson and she noted she had not noticed it when she took the glasses from me.I did not check her name but did notice her title was General Mgr. She explained that all she did was hold the glasse in her hand. I asked if they had the lens which was cracked available and she was not sure. For a company that supposedly prides themselves on customer service I was extremely disappointed! There was no offer to replace the lens only a comment that it had a scratch when I gave the glasses to her to adjust. I left at that time but noted my dissatisfaction. I will not purchase from them again and will certainly not recommend them. read more

After a poor experience at Vision Works, I decided to try my luck with Lens Crafters. I took them the glasses that I had just received at Vision Works and with my insurance they told me they could get my lenses with a higher end frame (RayBan vs. the Missoni frame that I had purchased from VW) for $65. I paid over $300 at VW. Not only nice prices, but I was greeted and assisted by the friendliest employees. I returned my glasses to VW and gave my business to Lens Crafters instead. They're very knowledgeable and give their honest opinion about how certain frames look/fit your face. I know it's not for everyone, but I need to know when something doesn't look right. It's also worth noting that their non-glare lenses are completely non-glare. The lenses that I had previously purchased at VW had a purple tint to them and the workers had no explanation when I questioned. Lens Crafters will always be my go to from now on! read more

When I went to this LensCrafters, the woman that helped me was very nice. I explained that I was visiting a friend in Wilmington, and because of a dog-related emergency (interestingly enough, involving my friend's dog eating my glasses) I needed to get new glasses ASAP. My out-of-town address was already on file (having purchased glasses from LensCrafters before), and she said they would ship directly to my home (after double-checking my address). Fast forward to two weeks later- I still didn't have my glasses, which meant that at night, after taking my contacts out, I was unable to see or do much of anything. I finally got a call from LensCrafters saying that my glasses were ready to be PICKED UP. In Wilmington. Where I don't live. After explaining that they were meant to be mailed to me, the person on the phone (without apologizing) took down my address (again) and said that they would be shipped the following MONDAY. She called me back an hour or so later to tell me that they needed credit card information because I NEEDED TO PAY to get them shipped to me. Not only did no one at LensCrafters apologize for having my glasses mailed to me a week late, but I had to PAY THEM MONEY for their mistake. If you have glasses, you probably realize how incredibly inconvenient it is to not have glasses for almost a month, especially when they cost so much! While I have never had a good LensCrafters experience, this was definitely the worst. read more