Last update. Updating my rating. Corporate reached out to me and we discussed the situation, which I very much appreciate. They have issued me a refund for the visit, which wasn't my intent in complaining but still appreciated. They will also work toward ensuring more transparency in their billing practices, which was my intent. I still give Wanda (receptionist at the Monkey Junction location) zero stars for her handling of the matter. She should be able to intelligently answer customer billing questions and not just employ evasive tactics. Her level of compassion and operational knowledge was extremely poor. Front house staff should be able to field basic questions regarding billing as I spoke to her initially on the phone to ensure my insurance was accepted, and spoke to her at the end when she declared the insurance was not accepted. If she lacks the ability to work through potential conflict and handle crucial conversations with grace. I wish her nothing more than the exact same experience that my husband and I had with her so she has a different perspective on how detrimental avoidant strategies can be to a discussion. read more

I'm shocked at the amount of negative reviews on this place because every time I leave there, I talk about how amazing the entire staff are. Everyone is so friendly and accommodating. I'm astounded how they remember me from a year ago and what style frames I like, etc. they make going to the eye dr. an actual enjoyable experience. Love them!! read more

Staff is nice besides the younger girl at the front desk, rude attitude over 3 different visits.

Staff was rude and condescending. Tried to rip me off and were very evasive when asked about pricing. I Went in for $199 exam/1yr fee contact bundle and mentioned this both when my appt was confirmed by phone and when I arrived for my appointment. After my exam I sat down with the Sales rep who acted like she had no idea what promotion bundle I was talking about when she quoted me over $1600. I had to show her the ad and was told my particular prescription didn't qualify. Not only that, she said the exam which was to be included for $199 was actually $305. I again showed them the online promotion and When they refused to accept payment for the advertised price, I said that they could just keep the prescription and I'd go somewhere else. At that point the GM grabbed the free samples the doctor had given me, raised her voice at me and told me not to go anywhere she was calling the police. I again offered to pay the $199 for the exam as advertised ( and forego the free contacts advertised). The GM finally agreed to accept my money but still refused to return the few sample contacts I had been given by the doctor while I waited to order some. I NEVER write reviews, but this behavior was so over the top I felt I had to warn others. read more

They flood your text messaging with Apple appointment confirmations, you show up early, fill out the need intake forms and you wait more than 15 minutes and nobody informs you how much they are late seeing patients. Go some where else. Waste my time is fine by them. Not happy. read more

Went for a routine eye exam and showed them my vision insurance card which they were not interested in seeing. They wanted to see my Medicare card and my health insurance card. After the procedure I was told I owed $100.00. I said I had just spoken to my vision carrier and they said I should pay no more than $56.00. They insisted it should be billed to my health insurance instead of my vision insurance. Also, when I was led into the exam room and left alone, the screen from a patient was on the computer screen which had all the patients personal information. Overcharged and Hippa violation. I wondered when I left if the next person now has my personal information. The only positive note was the Dr. was very good. read more

One of the worse customer experiences I have had in a long time. The two people I spoke to were rude and did not appear to care until it was to late. I left the store. read more

Dr Hendricks at the Mrytle Gtove Monkey Juntion office is very unprofessional and caustic. . She was incredibly nasty to me because I asked questions about my cataract surgery. The surgeon sends you to an optometrist for follow up. It was obvious she offers an assembly line office where she in an obviously fake cheerful manner moves you out as fast as she can. I had questions about my vision to which she said "your vision is perfect!". She kept that up no matter what my questions were. It was in a combative manner. My Dry eyes being exasperated by the surgery was begrudgingly told to me. As if it was a dumb question then when I asked her how long she answered 2 months 6 months maybe a year. I asked about prescription dry eye possibilities and her answer was you don't need them your eyes are perfect once again! When asked about that later after she told me I must have had dry eyes already I said yes. But not like this and it keeps my vision off. Again and again she keep telling me my eyes are perfect my vision is perfect with more and more animosity. I told her I am the one seeing and there are issues even with the eye drops. Then it's your dry eyes and you may need drops 4 times or more an hour! I replied how long she said maybe forever with attitude for being asked! I tried to tell her I was using drops during the vision test with the aid. and that I struggled to see the chart. But she was obviously only interested in leaving for the day. I asked her to realize that this was my life and she just stared at me with a challenging look. I left in tears. DO NOT BE FOOLED BY HER FAKE CHEERFUL ATTITUDE IT CHANGES IF YOU NEED MORE TIME OR QUESTION HER. read more

I was on vacation in mid-July and had an eye issue that I was hoping wouldn't require leaving and heading back to my home state ASAP. I was given this office as a place to have my eye checked to determine if it was a serious issue. I was frustrated from phone calls with insurance and from the moment I called this office, I was put completely at ease. EVERYONE was so kind and caring and went out of their way to help! They got me right in and took care of everything. I am so grateful to them all! (Thankfully, all was ok.) I cannot say enough how wonderful they all were! Thank you, again! read more

I look forward to visiting with Dr Long and Rebecca each year. It's really nice to see the same happy folks there year after year. 'Consistent, professional, clean, well run business. Five stars! read more

Amy, Donna, and Wanda are fantastic to work with, and they run this office like a finely-oiled machine. They have helped me make my lenses affordable, after my prescription changed within 6 months. So I credit them for my ability to see! I highly recommend this optical office. I haven't seen the optometrist here, but I plan to next time I need an exam. read more

Absolutely deserving 5 stars +. Staff was fenomenal. They where all friendly, courteous and knowledgeable. I would highly recommended this location. I had a horrible experience at there Mayfair location, so I was a little apprehensive about going there, but I am very pleased that I did. read more

Had an appointment there 2-3 years ago. I will never go back there. One other person there buying glasses & it took 35 minutes to go back. Basically ignored by chatty front desk women. Then I sat & waited another 30 minutes in the exam room for the optometrist. I actually had to go look for her & found her outside the room surfing the internet. No apology from ANYONE for the inexcusable long wait. Not impressed with the optometrist or her exam. Total lack of interest. Glasses sales seemed to be the priority. Many Google reviews have similar complaints. read more

Been wearing glasses for a very long time! The staff at MyEyeDr are professional, friendly and informative. My husband and I always look forward to stopping in, weather it's for new glasses or getting our glasses repaired. Always an enjoyable experience! read more

Dr Kelly is best in Wilmington. She caught a problem I had with some double vision that no previous Dr had and corrected it with a new and more precise prescription read more

Dr. Gail Kelley is great. She takes her time and considers my medical history. She gave me several options to address my needs. The other staff members are also very kind and helpful. I can definitely recommend this practice. read more

Friendly and caring staff. Convenient hours. Great place to meet your eye care needs!

Super convenient location on College Rd! Nice facility, friendly staff! Great selection of frames! Especially love my new progressive lens Ann Klein sunglasses!!! read more

Exceptional staff and Dr. I would recommend eye care associates for your next exam. Good choices for eye ware and very knowledgeable

This is one doctor I actually enjoy visiting! I don't know everyone's name but I do know Wanda, she always remembers my name, and Rebecca, Dr. Gail Long, Donna, Amy, and a few others are extremely attentive and friendly every time. This is a convenient well-run office! read more

The staff were courteous and efficient. Little to no wait time. Dr. Long-Kelly was professional, knowledgeable and made recommendations that were in my best interest. Had bought glasses and sunglasses there previously and Debbie (who has since moved to Hawai'i) was top notch as all the staff seemed to be. All around great experience. read more

I was having problems with my contacts and they got me in the office that day. It was discovered that I had developed an allergy to my current contacts and the doctor switched them out on the spot. All good now. Thanks! read more

Everyone was welcoming and very professional. I was happy with all aspects of the service, from the exam to my pair of glasses. Would highly recommend this office. read more