About a week ago I started having trouble with my right eye so I called the Wilmington eye surgery…read moreplace to leave a message was not able to leave one because the AI bot system they use would not put me through to triage!! I called back Monday was told they would call me back they never did finally reached my eye dr in wilmington eye mart and got checked today as it turned out i had infection in my right eye because the triage team there did not give me enough drops . I apparently had not healed up completely so my eye dr gave me drops which we had to fork out money for them at our drug store!!!!! Their system is broken and relies totally on AI to help people.

FIRST: A huge frustration is they don't answer the phone…read more You call and leave messages but they don't return your call. I literally had to stop into one of the locations so I could make an appointment, which should have been a red flag for me. MISS: I had my eyes checked at W/E early 2025 and was given a new prescription for glasses. I only saw the Dr for 5 seconds so he could tell me I needed cataract surgery, everything else was done by a young apathetic technician. I had the glasses made at Costco and they immediately felt wrong. Costco rechecked them said they were to the prescription and sent me back to W/E. W/E checked that the glasses were to the prescription, had a recheck eye test done and said they were correct and I had to get used to them. Tried and tried as I might, I gave up trying to wear the new glasses after extended periods of feeling like I was disoriented in a house of mirrors and went back to the old ones. This year, 2026, I went to my previous place and had my eyes checked and my prescription this year was similar to the last one they did in 2024. I told them I went to W/E last year, 2025, and I was not able to use the glasses. They told me the script from W/E was wrong. I sent all the documents and receipts and copies of prescriptions from the last 3 years to W/E to ask for reimbursement since they gave me the wrong prescription and I can't use the glasses but they declined saying they stand by their erroneous eye exam. Also, during my current eye exam I inquired about the state of the cataracts that were supposedly such an emergency and was told there was no need to have any surgery since they aren't advanced enough for removal. HIT: I did have eyelid surgery to fix my peripheral vision at their surgical center which was not seamless but a better experience than the optical side of the business. They had a difficult time starting the IV and an anesthesiologist had to come out after I requested a Dr to put it in since 4 attempts by the nurses were unsuccessful and I was losing my patience after 3 attempts in my hands. The surgery was fine, I had some concerning issues a few days later and getting through on the phone, and through the endless phone chain, is awful and you still have to leave a message even on the after hours surgery line and wait for someone to call back. I had to have an additional revision in the office after some healing time but that was smooth and now that everything is healed. W/E does not call to see how you are doing after surgery. I have had several outpatient surgeries in the past and the doctors' offices called and followed up several times post surgery before the first post surgical visit. At W/E you feel like you are discharged and on your own with no safety net. BOTTOM LINE: I am not a fan. I told the head of the optical department I would never come back. I will stick to my current eyeglass provider and when/if the time comes for cataract surgery, I will find a place where I feel like a priority.

Dr. Scott Tunis was absolutely PHENOMENAL. I could not recommend him enough. He talked me through…read moreevery step, and what to expect. He made me feel comfortable. Truly couldn't have picked a better doctor to perform my procedure.

Do not use Dr. Tunis. I had cataract surgery by him in 2021. Within days of having my 2nd eye done…read moremy vision became blurry and I saw two of everything. I called his office, reported my symptoms and requested to see Dr Tunis. His assistant informed me that he did not follow up with his patients after surgery. She instructed me to see my regular eye doctor. I have seen my regular eye doctor multiple times since and I still have double vision. I've also since had to go to Duke to see a specialist due to the issues I continue to have. I had none of these issues prior to cataract surgery. I realize things can happen, but as a surgeon wouldn't you want to make sure your patient was ok? I'm 56 years old and was told today I will have to have another surgery to attempt to correct my vision. In the meantime I continue to see two of everything. The lack of caring by him and his office staff is just beyond belief.

Outstanding customer service, they value their patients. Dr Edward Paul very kind, profesional,…read moreunderstanding, precise, ethical, kindhearted. Quick service & very trustworthy. I had an infection in my eyes for more than two months and not doctor was available to take me until December even so I had a referral. His office right away accommodate me, I am grateful and thankful for that. They know how valuable human health can be!. Specially our vision!!. The atmosphere is relaxing, calming, beautiful office, clean. Definitely 100% recommend Dr. Paul. Thanks God for Dr Paul.

I'd seen two previous optometrists prior to visiting Paul Vision and Dr. Taylor provided me with…read morehope when he asked point blank, "May I be your eye doctor." I had been diagnosed 4 months prior with Thyroid Eye Disease and was having a terrible time with eye pressure (and even worse time finding help). During my first visit, Dr. Taylor prescribed eye drops. When I asked, "What happens if these don't work?" he replied, "Don't worry! There are a HUNDRED drops." See? HOPE! That was an encouraging remark! BUT SADLY ... after three months and three different drops that did NOT bring my eye pressure down, Dr Taylor said at an appointment, "You're going to have to go somewhere else. I've got no way to help you." I was stunned and asked, "Shouldn't there be 97 other drops since we've only tried 3 and you said there were a hundred?" He shrugged. He refused care for my eyes at that point. We understand that doctors "practice medicine" and we don't expect perfection ... but we do expect the best care. Either Dr. Taylor lied about there being 100 drops to choose from ... or ... he didn't like that he couldn't "fix" my eyes on the first three attempts, so he pronounced himself "done!" Completely disrespectful, discouraging, and unprofessional. Two other side notes: (1) Dr. Taylor wouldn't even discuss prism glasses with me when I asked about ordering a pair. (2) Dr. Taylor told me I should definitely try the Tepezza infusions for my eye disease, but when I asked for more information (materials, a pamphlet, anything) he said his office had nothing, but I should do it (with nothing to go on). If you ... or a family member needs more from an optometrist than a pair of glasses, I would recommend looking elsewhere for help. When you've got issues and are NEED experts to help with the things you don't know ... you EXPECT a doctor who WANTS to help. Paul Vision isn't that doctor's office!

We have no confidence in the services Wilmington Eye provides. Staff is weak on every level. never…read moregot to see the Dr. after 1hour and 45 minute wait no update. Don't let the nice facilities fool you.

The people there are not nice. There is a culture that they are doing you a favor to provide…read moreservice. Long waits, nasty attitudes.

Perfect experience with cataract surgery…read more I could not have hoped for a better experience from start to finish with Dr. Hester and his efficient team for the first surgery in my life. Everyone was knowledgable and courteous (while still being real and relatable). The surgery was done on time and painlessly and the recovery has been easy and rapid. I'm grateful for Dr. Hester's expertise and the quality team he has assembled.

ABSOLUTE worst experience with an eye doctor ever !!!! Read every review - you are not seeing a…read moredoctor - a tech does all of the the testing including vision testing, she is rushed and is not trained/qualified enough to be accurate and she totally flopped on my new eye prescription which the doctor signed prescription without review of any kind even after I made multiple calls to the office questioning the tech and her ability. The doctor spent minutes shining a light into my eyes and gave inaccurate information as he rushed out of the room - I had zero conversation with this doctor. My prescription glasses needed to be redone and I was immediately referred to another Ophthalmologist due to serious health issues with eye and then went to an eye doctor to get new prescription. If I could give this doctor a negative 5 star I would have.

Came yesterday and saw Dr Oster for a consultation on an upper eye lift. The whole staff was very…read morekind and professional. Dr was honest about how the procedure works, they took pictures to send to my insurance to see if it can be covered. I booked for June, and hopefully all will turn out great! Located on the 2nd floor from the elevator. Bathrooms down the hall and were clean. Decent parking and easy to get to.