Had an incident with some water damage I called drysmart/buildsmart based on 1 review that was 5…read morestars they came sameday had fans and humidifiers set up said it would take 3-7 days to dry out came on day 7 I think I waited 1 week for the to come out with the buildsmart end of the business and fixed m bathroom and kitchen in 2 days. If I had any issue it was lack of communication after the fans were placed but to be fair they did say 3 to 7 days and I did start calling on day 5 so maybe that's my issue and not an everybody thing great work done quickly and efficiently all you can ask for !!!

Jason was so helpful walking me through his observation, though I had not even offered for them to…read moredo the job.

The Force is strong with J.C. Enriquez Plumbing!…read more Seth (clearly a Jedi Master) and his hobbit-sized apprentice came to the rescue when my water heater gave up like a stormtrooper in a blaster fight. They replaced it fast and installed a NuoH2O no-salt softener--because San Antonio water is harder than carbonite. They gave me the right info from the start, showed up on time, and worked like true pros. Now my water flows smoother than the Millennium Falcon in hyperspace. Highly recommend this legendary duo. May your pipes be forever leak-free!

We spent more than $35,000 with JC Enriquez within just a few months, including over $4,000 for…read morefour new toilet installations and more than $30,000 for a bathroom remodel caused by a plumbing issue. The remodel took over six weeks, and during that time we were displaced from our bedroom and had to move into a spare room upstairs. Recently, I noticed the caulk around the bathtub seal was coming up. It took more than two weeks for someone to come out, and the repair itself took only about five minutes. Instead of handling it as a courtesy, I was told the work had been installed in January 2024, the warranty was only for two years, and I was a few months outside the warranty period, so technically I should be charged got a $150 service call. While he were here, one of the toilets they had installed also needed a very minor adjustment inside the tank. Again, I was told I was just outside the warranty period and would have to pay over $150 for a service call for what was essentially a two-minute fix. I understand that labor is not free, and I respect that service companies have to charge for their time. However, after spending nearly $40,000 with this company, I expected at least a little courtesy and goodwill for such small, quick adjustments. Instead, I was met with a rude attitude and a complete unwillingness to help unless I paid another service charge. My biggest issue is not just the warranty cutoff. It is the lack of professionalism, courtesy, and customer care after we spent so much money with them. The experience felt very transactional: take the money, then refuse to stand behind the work in any reasonable way once the big project was done. Based on our experience, I would not use this company again, and I would strongly encourage others to be cautious. Get every warranty term in writing, keep all documentation, and be prepared for them to request proof and charge service fees even for very minor issues. Or just avoid them all together and don't do business with them. Buyer beware.

This company did an incredible job in replacing our roof. Truly exceptional craftsmanship. The…read morewhole process with them is amazing from start to finish. Their communication is excellent there are never any surprises,

Based on my personal experience with Rhino Roofers: My experience with them has been nothing short…read moreof a nightmare due to terrible customer service and shady business practices. First, they have a complete inability to show up when scheduled (3 times). When someone finally did arrive, the roofer was incredibly rude and flat-out refused to speak with me or answer any of my questions about my own roof. More importantly, they are trying to dodge their warranty commitments. A major issue was completely missed during their first trip out here, and they refuse to explain why it wasn't caught initially or why they are suddenly claiming it isn't covered under my warranty. To make matters worse, getting a straight answer about pricing is impossible. They failed to communicate their new estimate, and when they finally sent it, it was a confusing mess. It doesn't explain what the actual problem is, what work they plan to do, and provides zero breakdown of the costs. I have been asking to speak with a manager for over a week to get these issues sorted out, and I have been completely ignored. No callbacks, no explanations, no accountability. Save yourself the headache and hire a roofing company that actually communicates, honors their warranties, and treats customers with respect. SUMMARY: Requested a senior manager (for a week NOW) contact me regarding the following issues: 1. Severe Scheduling & Communication Failures: * Scheduled contractors failed to show up three times without notice. * Despite requesting a callback from management four times, I have received no response. * The scheduling process has been entirely inconsistent. I was told I was booked, received a text telling me to book, called to verify and was assured I was booked, and only on the fourth booking attempt did I finally receive a proper confirmation text and call. 2. Unauthorized Property Access: * The first team dispatched arrived without ever contacting me. They accessed my roof without permission and failed to ring the doorbell or knock. I was home at the time and had explicitly requested through scheduling to be phoned, texted, or have my doorbell rung. 3. Unprofessional Behavior & Disputed Work/Charges: * The most recent team dispatched was highly unprofessional; one member was actively rude and refused to speak to me. * This team simply guessed at the root cause of the issue and is now attempting to charge me for repairs that a previous team formally stated they had already completed. * Because of this contradiction, I now seriously question whether the initial sealing/repair work was ever actually performed.

They were quick to answer our call and did a thorough job. They cleaned everything before they…read moreleft. Tim did a great job and it's nice to see the second generation mastering the business.

Very happy with these guys. Timely service, Great…read morecommunication and very good quality work. I was impressed with my interaction with everyone from the estimator, office staff and project manager. Especially loved Yuri and Tim! Every time I had a question they answered it. If you have a need on water damage restoration or fire damage restoration, these are your guys in San Antonio area.

Sam was super helpful! Explained everything from the insurance side to the actual repair process…read more His team was professional and started work very quickly around our schedule and even worked with the adjuster and insurance team so that we didn't have to do much of anything. Highly recommend!

They're the epitome of restorative services because 1.they respond immediately 2. They're super…read moreefficient and pay attention to everything as if they owned the place. Sam and Matt and Sebastian were helping me to get my house back to one hundred percent.I endured a fire in a bedroom from Amazon defective product. I had to move out for 2.5 months. The stressful time was made worse because USAA had so many fires in JANUARY 2024. I was placed on the back burner by USAA and that was impacting my ability to get my house completely done. The checks from USAA didn't go to penny Mac directly but it was overnighted to a service center and signed off and overnighted to me. This was added time. At the end of two plus months Sam put my house back just as it had been from the get go. The Red Cross also deserved a shout out for helping me financially and they helped me get through several weeks of "limbo". Thanks once again Restoration by Elite, I'm very much enjoying my peaceful abode..

Arrived on time; quick, prompt, professional service. The plumber was quite knowledgeable about the…read moreproblem at hand.

when they came out they got right to the job however when telling them during the restoration that…read moremy foundation was not looking right after they dug under my house I was told not to worry about it. I now have a huge crack across my living room floor the front of my house is cracking and noticed several cracks in my ceiling forming. called management and was told I would get a call back the next day and they would send someone out to look. They charged a horrible amount to tear up my house leave me to clean it and try to figure out how to pay for the repairs to all the walls they tore up. paid extra for another home inspector to come out and now my bill is over $40,000.00 just to get my home back to the way it was. on top of all of that I will have to hire someone to fix my foundation and put the dirt they dug out back, fix my foundation and walls. I must say the guys that were tearing up everything were very polite. A single broken pipe under my house will have cost me almost as much as we paid for the house. feeling very taken advantage of for sure!

10/10 recommend for asbestos removal. I believe it was Damien who came to do our laundry room…read moreflooring asbestos removal and he was super professional and did a great job. the orange floor picture is the old floor and the other picture is the smooth, super clean floor! my husband and I would highly recommend crown restoration.

Our AC unit had been leaking inside our house for a few days and we were concerned for mold. I…read morecalled in a Sunday and Damian the technician was here within 2 hours of my initial call! Very professional and gave me and my family peace of mind.

Throughout the entire restoration process, the San Antonio Water Damage & Restoration team showed a…read morecombination of technical skill and caring for my health. Their restoration of water damage wasn't just about repairing the physical damage, it was about bringing back a sense of normality and comfort back into my home. Their attention to detail and commitment to water damage repair was second to none, and they left no stone unturned in their quest for excellence. They were consistent and on time. I can't recommend them enough!

We could not be more pleased with the service we received! Our washer flooded the living room and…read morebedroom area of our house and we were desperate for someone who could help us navigate our first major homeowners insurance claim and provide a great result. The whole team was awesome, communicative, and friendly throughout the whole process. We would definitely recommend to anyone looking for quality work! Not only did they do great work, coordinate great repair work, etc. but ALSO they handled all the insurance processes with ease! THANK YOU SO MUCH!

Fabio was very processional. Price quoted was the price charged. Next day appointment. Carpets look…read morefantastic. Stains that I had little hope to be removed are completely gone. I highly recommend this independent small business. Thank you!!

Arranged just dat before. On time. Came quickly. Good price. Did a lot of work. Areas…read morelooked significantly cleaner.

Mark is great. He was courteous, quick, and clean. Explained why I had the problem, gave solutions…read moreto ensure the cracks wouldn't return anytime soon, and showed me how to do texture so I could DIY. Definitely using this company again!!!!

He is the worst!!!! Took a lot of $ from my husband and never even began the work. On top of doing…read morethat my husband had just lost his 14yr old daughter to cancer and not 1 heart felt moment from Marcelino. He even called the cops on me for showing up at my own house to check on the work that was not getting done. He has scammed more than 15 people that I know of. He is the worst there could ever be. He uses address that are abandoned. Trust me I've checked every 1 of them out. If anybody has been a victim or have information on Marcelino please contact me. I do have other people getting together to take legal action who were also victims. Please contact me. We were also in this same situation. I'm trying to get whoever I can get together. Plz email me tracyloyola0401@yahoo.com. Or contact me directly.plz