The service here has been hit or miss. The first person I talked to when I tried joining this…read morepractice was a bit impatient and unhelpful when I tried asking logistical questions about signing up with my PCP. Then she got my email address wrong when I tried to sign up for the patient portal. When I called back I spoke with Gwen, who was super friendly and helpful. She corrected the error right away. I arrived early for my first appointment and was taken in at a decent time but it took a while to actually see Dr. Virk. When I met him, he seemed very knowledgeable and patient with my questions and concerns. He seemed like he actually read through the thick patient intake packet I completed. He was warm and genial. He didn't seem to be in a huge rush to get me out of the door. I was pleased with my experience, and felt that the wait was worth it. When I got my lab work done, I messaged Dr. Virk but never received a response from him, only from his staff stating they had sent the message to him. When I tried to call, I left a callback number after a long wait and was never called back, though the automated message stated I was next in line. I left another message on the patient portal explaining this and my availability in trying to schedule an appointment. I did receive a call and voicemail the following morning. When I called back, I immediately received an answer and was able to schedule a phone visit within a few weeks. My previous doctor's office allowed people to schedule appointments online through their patient portal or via text, which I found helpful. I do wish this was the case with this office. I also wish I could see after visit care instructions and information on the patient portal, as I can be forgetful with verbal instructions and would like to be able to refer back on the specific directions my doctor has given. Overall, I like this office, but having a more modern way of scheduling appointments and accessing my health data would make it 5 stars.

I just got new insurance -I called to make an appt. For my blood pressure- they told me I couldn't…read moremake an appt because I owed $100 from a deductible from an insurance I no longer have from 2024- I have no problem paying I just wanted to look into it. Maria at billing was a horrible representation of how Dr. Pat runs her practice. This lady was unprofessional, made you feel dumb if you don't know medical terms she was using, raised her voice at me and was extremely rude... I did call the office back to let them know how business is being handled and I it Shouldn't matter if I'm a new patient or old patient you shouldn't be treated like that.

My 2nd visit and it was pleasant as the 1st. They make you feel cared. Kinda important at my age…read more Customer service will make or break a business. Doesn't matter what it is. Everyone here has a smile and they appear to be happy to help. Thanks! D

My wife came in yesterday to get a prescription for her infection. She is breastfeeding a newborn…read moreand made that clear to the doctor. However, when the prescription was fulfilled, the pharmacist advised not to take it if breastfeeding an infant at his age. We then reached back out to the doctors office while they were open and talked to their call center staff who reached out to the office. A different doctor responded and said not to take that medicine as it says it shouldn't be taken by an infant under 1 month. So we asked if they could write us a new prescription. The staff member said now that they were closed we'd have to wait until the next day. We said we were going to go to a different urgent care to get a new prescription and we asked if we could get our co-pay back. When we were enroute, someone else from their call center called us and said that she'd try reaching out to the doctor directly who wrote the prescription to see if he could send a new prescription; but that she wasn't sure he'd answer. We were ok with this and advised that we again weren't going to wait for another day due to the infection causing fever, chills, etc... so were enroute to another urgent care. Once arriving at the other urgent care and just prior to getting checked in, they called back and advised they would send out a new prescription. The issue this time was now they sent it to a closed pharmacy and we had to ask them to transfer it to an open one. But when they transferred it, the insurance then denied covering 3 medicines for the same illness due to it being asked to treat the same infection 3 times. So we had to pay out of pocket for the new medicine at the pharmacy that was now open. It's ridiculous that the doctors here don't listen. We've also had issues with our physicals being done here as they'll send them to the lab with the wrong GL codes. Needless to say, we're moving our PCP's away from this office and will chose another Urgent care for treatment around town. They could make this right by refunding us our co-pay, but i doubt they'll even read this review.

This review is for the office staff and not the doctor himself. I changed PCP's last month, when I…read morecalled for my initial appointment, I was told the soonest was a month out, I'm a diabetic and needed to be seen to receive a refill so as inconvenient as it was + having to go a full month without my medication, I decided to wait it out. Fast forward to this week, I call to confirm my appointment and I'm told they don't have one for me until May, another 5 weeks without medication. When I asked how this could have happened, the person I was talking with said they don't know, and there's nothing that could be done. The level of professionalism is seriously lacking with their appointment setter and level of care provided when speaking with someone that had a genuine concern for their own health, wasn't just disrespectful, but to brush it off as they did was more upsetting than them dropping the ball on my appointment. I hope their calls are recorded so management can pull the call and hear it for themselves. I had to call my insurance and change PCP's, my new doctors office heard what happened, seen me today and got me all squared away. If you're having issues being seen, I'd recommend trying other providers, because while I'm sure Dr. Baluyut is a fine physician, his office staff needs a serious reality check.

Dr. Michael Baluyut is our primary physician. He's always addressing all our questions regarding…read moreour health problems. Erica is most helpful in regards to our health insurance and schedules for office visits. All the staff are very efficient. They all care for your well being.

I called Dr. K's office to schedule an appointment as a new patient, and unfortunately my…read moreexperience with the receptionist, Margarita, was extremely unprofessional. During the call, she repeatedly asked for my name and basic information multiple times, even after I answered several times clearly. The conversation became very confusing, and instead of handling it professionally, she repeatedly said "oh my gosh," laughed during the call, and spoke to me in a rude tone. When she mentioned that my information was not on file, I explained that I was calling because I was a new patient. She responded by saying, "Well, you should've said that before." At that point, I expressed that I felt she was being rude and unprofessional and simply asked for the referral doctor's phone number instead. She then hung up on me. It's unfortunate that someone seeking medical help would be treated this way. Patients should be treated with patience, professionalism, and respect, especially during their first interaction with a medical office. Hanging up on a patient and making them feel mocked or dismissed is unacceptable.

Have only been here twice but both visits were great. Both Dr. K and Ms. Bolson were very…read moreprofessional and explained test results in a way I could understand. Never felt rushed like I have with other doctors. Awesome Officer staff as well. Kudos!

Dr. Sanchez is an amazing, wonderful doctor who truly listens to his patients and is deeply…read moreconcerned with the quality of care he provides. His office is nice, and the staff has promptly handled all the forms and documents I've needed. I would recommend him over and over again as a family doctor. He takes a common-sense approach and spends ample time with each patient.

That time of year, annual wellness appointment. This has been my doctor for he last five years and…read moreI have nothing but good things to say. Dr Magina is the best and ladies if you're going through the change she's got your back. Office staff friendly and helpful. Shout out to Ebeny. Great job. Office is always nice and clean and no long wait times. The doctor actually spends time with you.

Great staff and doctors, felt very welcomed and cared for. The location is also very nice and clean.read more

They have you waiting 30mins -1hr after u get checking in. I've waited in the waiting room an hour…read moreafter being called as well. Understaffed and overbooked.

The staff and the doctor are great! Dr. FAKHOURY IS VERY caring. They were very helpful .read more

Amazing Dr, the waiting is not long at all, I was able to get same appointment, and was able to…read morediagnose from the first visit and I felt so much better after taking the medication he prescribed.

Express care states 9pm we got there at 8:04. Was met at the door by the security lady. Told us it…read morewas closed. A worker came up and said the same. I informed her that online it says 9.Her reply was no.. so I pull it up and she states "oh well that's yelp on google it's correct". Umm no on google it also says 9. They advised me to go to the ER and stated they don't have an X-ray machine anyways. Then told me I could come back tomorrow morning. I understand if they close at 8 but they should probably make sure they have the staff available there to see people until the hours get changed online. I wasted time,gas and getting my injured daughter in and out of the car. She told me repeatedly that they have reported the incorrect time. I just said thank you and took my daughter to the ER.

The Express Care is really express!! I was in and out under 20 minutes. From the security guard to…read morethe provider, they were courteous. Professional, and helpful. The offices were clean. And the patient education was exceptional. I felt well taken care of and knew I was in capable hands!! I highly recommend this medical facility!!