Koa listened to me and my concerns. He discussed them professionally and efficiently. They got…read moreright on the job and finished it under the original quote.

Traveling from Arizona to Montana. Discovered nail in tire 40 miles out of Cedar City. Found this…read moreshop. Only hour wait. Even recommended restaurants to eat. When service completed we asked for our bill . No charge Sir. We were stunned. Not only got us back on road they did not ask for our money. Awesome experience. Thank you

My Daughter was driving home from St George to Ogden and got a flat. She needed new tires. I called…read moreahead to find help. They fit her in and took care of her. Thank you for the quick amazing service.

I need snow tires to cross the Rockies, for my cross-country trip. After striking out and calling…read moreshops in CA, UT, and CO only Cason at The Tire & Auto Center was able to find the exact tire I needed. He called to confirm that the supplier truly had the right tire and he confirmed the price. The quoted price was right on what I expected. KUDOS TO CASON for fantastic customer service and accomplishing what no tire center could! See you next week for the install, nice work!

A Heartfelt Kudos for Jonathan LG - True Customer Service Hero…read moreTo the Leadership Team at Les Schwab Tires, On May 18th, my husband and I were traveling from Nevada to Utah to attend our grandchildren's graduations when our vehicle suddenly began vibrating. Within moments, the shaking became so violent that we could barely control the car and were forced to pull into the emergency lane. Thankfully, the Cedar City exit was close, and we spotted your Les Schwab location at 1403 S Providence Center. We limped in and explained our frightening situation. Jonathan LG immediately took charge. He pulled our vehicle right into the bay, put it up on the lift, removed the tires, and thoroughly inspected everything. He discovered the front tires were out of balance and added a .75 oz weight to each. After a careful test drive, he confirmed the vehicle was safe and smooth once again. What truly sets Jonathan apart is what happened next. He told us all charges were waived and that he would personally take care of it. In a world where this kind of genuine care and generosity is increasingly rare, Jonathan's actions restored not only our vehicle but our faith in exceptional customer service. Thanks to him, we were able to return home safely with the peace of mind of knowing the problem had been properly addressed. His quick thinking, mechanical expertise, kindness, and willingness to go way above and beyond the call of duty made all the difference that day. Jonathan deserves strong recognition from Les Schwab's leadership for embodying the very best of your company's values. We are deeply grateful and will forever be loyal customers because of him. With sincere appreciation, W & W Hansen

I've been a loyal customer of Les Schwab since they opened in Cedar because they have consistently…read moredelivered outstanding service. That's why today's experience was so deeply disappointing. I arrived with a scheduled appointment at 9:00 a.m. to have the rear shocks replaced on my vehicle. The service technician assured me the job would only take a few hours. By 2:00 p.m., with no update, I called the shop. I was told they were behind and hadn't even started on my car yet, but they promised they would begin work at 3:00 p.m. When I still hadn't heard anything by 5:00 p.m., I returned to the shop and found my vehicle sitting untouched in the exact same parking spot--eight full hours after I dropped it off. The technician then admitted they were running far behind and said they would start "right away," estimating the job at about 30 minutes. At that moment, I was tempted to just let them finish, but the complete lack of respect for my time and my appointment left me with no choice but to take my business elsewhere. My car sat idle in their lot all day while my place in line was repeatedly pushed back. This level of poor communication and disregard for a confirmed appointment is unacceptable. It has significantly damaged my trust in Les Schwab and unfortunately overshadows all the positive experiences I've had with them in the past. I expected much better.

They did what they said they would do. Fix flat tire. The most important part is that they didn't…read moremake me wait a ton of time. They told the truth as to amount of time it would take. Great job.

The Thursday before Christmas 2023 I was out at three peaks in my grand Cherokee and accidentally…read morecaused radiator to leak. I called Goodyear and Kaden the manager told me to bring it in. He had prepared me the parts would not come in until the day after Christmas and Jeep would be finished at that time. I stopped by on Friday to get some things out of the jeep and was surprised it was on the lift. A miracle that the parts arrived overnight. He didn't promise they could get it done but at 4 o'clock I got the word it was finished. Kaden made this experience good because I did not have a mechanic here in town. Now I do!! I recommend the shop to anybody as fair and a pleasure to do business with!

I live in California and always get my tires here when I come to visit family. This time I wanted…read moreto get 2 tires and they only had real good (and expensive) ones. I told them I was selling the car soon but reluctantly said ok. He checked in the back and said he had 2 good used ones (after I already said ok to expensive ones). And they installed them for waaay less money. They are real people who actually care and this is why I keep coming back here.

Everyone's mileage may vary (pun intended) but my truck tire needed a valve stem replaced. I…read moredropped my truck off around 11am on a Saturday and they had it finished and back to me before 1pm. That's a major win in my book and an excellent experience with Big O. I will absolutely think of them first for any of my future tire needs.

Unbelievable incompetence! 3 out of 3 times they screwed up my repairs. The worst I have EVER seen!…read moreFailing to install the new parts I provided and reusing the old ones. Failure to even tighten the radiator hose clamp, Failure to replace fan shroud clips, failure to refill the cooling system all the way, Charging 117 bucks for a 5 minute thermostat replacement which should have been included in the water pump replacement. Never take your car there. If you have to then check everything before you leave because they have a 100% 3 out of 3 times incomplete defective job. Luckily I checked before their work caused major damage to my vehicles.

I want to thank these guys for the quick repair of my truck. We were traveling through Cedar City…read moreand my alternator went out. Another repair shop was booked and told me to try MCO. I got there and they were pretty busy, but they squeezed me in and within 10 minutes they pulled my truck in. They replaced the alternator and had me back on the road. The cost was very fair. Thanks for your help

Came in for a nail in the tire. They fixed it for free. I'll be back when I need new tires for…read moresure. Highly recommend TTC....

Stopped in for a low tire pressure and they offered assistance immediately. The second time they…read morefound the nail causing the problem and fixed it. Appreciate their professionalism and friendliness. Recommend for future tire needs.

I needed a new alternator for my Honda Odyssey. I had an extended warranty company that would cover…read morethe cost of repairs. If you know anything about warranty companies they also try to undercut the service repair shops so most won't work with them. Midtown handled everything with the warranty company! They were willing to work with me and them! Got the quote quick, got my van in quick, repair was fast! Thank you midtown!

Heath has always taken great care of us! Never had any issues! They are always fair and honest with…read moretheir prices and work! I would recommend anyone to their business