I dropped my tire off in the morning to have a valve stem replaced, I came back at 3:00 and it wasn't done yet. I was told it might not be done until the next day. I explained that my truck was stuck and I needed it. The associate asked me to hold on and fixed it immediately. Great service even when they were swamped trying to finish up for the day. Thank You Very Much! read more

I'm a commercial hauler for Airstream. My 2017 Ram has 816k miles on the original engine and transmission. I'm a retired Captain and have an engineering background. I try to support local businesses but I'm done with Les Schwab! They absolutely cannot get tire pressures right. Regardless of how many times you request the pressures you want they simply cannot get it. Just spent nearly $1500 and once again pressures were way off. Took it back and the young technician said their gauges were all off!! Ugh, you're a tire store and your equipment is way off?? My TPS sensors are suddenly way off as well. I've driven this truck since new and am on my 12th set of tires. I've never had to deal with these issues from a tire shop! I'm taking it back tomorrow to get the TPS sensors resolved. I'm sure they'll try to say they were bad but they are relatively new and reading perfectly yesterday. No more Schwab for me. Terrible service. Update: I took the truck to Les Schwab in Burlington as I have no trust in the Anacortes operation. There was NO TPS sensor in the left rear tire! They forgot to re-install it. The folks in Burlington took care of me and honored Schwabs warranty. I'll have them do my rotations henceforth and may buy tires from them in the future. My hope is the Anacortes shop will listen to this very honest review and improve their quality. I don't enjoy writing bad reviews and I want businesses to do well and provide good employment for folks. read more

My husband asked me to take our car to Les Schwab to have the tires inflated. I entered the store and a very nice woman asked how they could help. I told her and asked what the charge would be. She said it was complimentary and asked me to pull over to the fourth bay. A very nice young man named Mason asked me to position the car parallel to the doors. I can drive in reverse to save my life, but he was so kind about it and very, very polite. Mason took care inflating all four tires and suggested we jet an eye on the right rear tire as it was much lower than the others and bid me a nice day. He was great to interact with and, BRW, has a killer smile. I was so pleased with the experience. I will definitely head straight to Les Schwab for any tire, brakes or other services they offer in the future. read more

Spent $600 for them to break my car and refuse to look at it. They replaced my tires and my car has been making a horrible noise since. First time they tried to tell me it wasn't there and second time they told me they won't even look at it. If you care about your car take it ANYWHERE ELSE! This place will try to charge you a grand for them to break your engine UPDATE: After making that noise, the car stopped accelerating on a highway and now won't turn on. My car is completely totaled. read more

Took my car in for a flat warranted tire, talked me into a $1,300 fix. Picked up my car same day off their lot somehow it's has three engine problems, died, won't build rpm's and there's nothing they can do about it. Very disappointed. read more

Anacortes Les Schwab gave me the worst service I have ever had. Made an appointment days before I was to be there. Ended not getting a complete set of tires that day for they kept putting cars ahead of me. Finally after waiting for an hour and a half after my scheduled appointment i was told that there were 2 cars ahead of me yet again! The young lady at counter didn't seem at all concerned. It was raining and cold and I went home which was hours away...never to return again. read more

I live on Lopez Island. I don't need to drive my car much. Recently when I did drive I noticed the front right tire was nearly flat; examination showed that there was a nail or screw or something in it. Lopez has a lot of good things about it; competent car people is not one of them. So I had to figure out what to do off Lopez Island. Many years ago I got a flat on my 25 foot boat trailer - with a 25 foot boat on it, just as I crested the last mountain coming out of Dworshak reservoir in Idaho; a Les Schwab store out in the woods bailed me out of that one. So I had a plan: I got to the ferry this morning with a little air in the tire, got on the ferry and limped off to Les Schwab in Anacortes. Those guys bailed me out - again - and they wouldn't let me pay anything. And it only took an hour. From here on out, if I need a product or service that Les Schwab of Anacortes provides, it's going to be a cold day in hell when I buy it elsewhere. read more

Lack of consideration for the customer. I call almost a week ahead of time so I can have a scheduled appointment and make a reservation for the ferry to return home. After an hour I ask how long it is expected to be, only to hear it will be a couple more hours at least. I now rescheduled my ferry for the only one after (9pm) and a mechanic comes out to tell me they cannot do my alignment. Even though I had my alignment fixed by a les Schwab in the recent past. So now I have to wait around for 5 hours and figure out who will do my alignment. read more

I booked an appointment online to have a tire replaced. The online booking process indicated they had the right tire. Over the phone they verbally confirmed they had the exact same model tire. They even sent me a email of the cost with the right tire identified. I took the ferry in from the San Juan Islands for my scheduled appointment only to find out they didn't have the tire. This all felt like a ploy to just get me in so they could sell me a complete set of different tires. They did not care at all about the hassle they had caused. Can't trust this business. read more

DO NOT COME HERE IF YOU HAVE WHEELS OR JUST A CAR THAT YOU TAKE GOOD CARE OF! I was told not to come here but for some reason I still went. Maybe it's the fact that they had the tires I needed on hand. Anyhow, I was told not to use Les Schwab since my wheels would probably get damaged because their technicians are not equipped with the proper tools to remove tires from powder coated wheels. Being that I brought in a different set of wheels I thought my wheels would be fine since they're not dismounting the tires, just removing one set of wheels and replacing them with another. I provided my wheel locks along with the tools to remove my center caps the technician decided that he would just jam whatever tool he had on hand and damaged my powder coated center caps. When I picked up my vehicle, I saw that the center caps had been damaged. When I asked one of the techs outside he answered in a defensive manner and nasty attitude so I'm assuming it was him. I spoke with Josh at the counter and he was truly helpful and was willing to help fix what was damaged. The other guy on the other hand, I will go back and get his name also is the same guy that gave me an initial quote about a month ago. I should have known then that I should not have come here. The crazy part is that I got my tire patched here before and Jonathan did not damage my center caps he used the tool the I provided. I don't think I would come here again because it cost me money to buy new tires and now I have to figure out where to go to fix what this guy damaged. Lastly this mechanics laziness left me a bunch of weight foam and residue that I have to remove, I also had to properly air up my tires to the proper pressure, and he over torqued my lug nuts. read more

Sense management has changed this store is very frustrating and not helpful. It's a shame... I have spent thousands at this store , my mistake read more

Thank you Nathan for fixing the nail in my tire when you were ready to close for the evening. I love our little A-Town community and how this Les Schwab is so attentive and wonderful to their customers!! read more

Out of towner here.... look. I understand short staffing, I understand appointments... what I don't understand is nasty attitude from front desk employees named Lilly. I needed to have a tire checked considering I have to drive over 300 miles home. It was low and I wanted to make sure it wouldn't blow on the drive home. Dropped it off at 11am, they said about 4hrs. I said ok it's nice we can walk a bit. I called at 2:30 to check in. They said about another hour and it will be up. Ok no problem. It's now 5pm and I've heard nothing, so I show up in store to be told I'll have to wait another 2hours or so, or just take it and leave then. Come back tomorrow or don't. (Lilly) Fortunately I will say Nathan was helpful and apologized because he said there was 0 reason for me to have waited all damn day. He just did a quick check... so let's hope there's no issues on the drive... read more

I picked up a nail in a tire and had a slow leak. This business repaired the tire at no charge despite the fact I haven't purchased anything from this location. What a great way to build loyalty. I recommend this business. read more

Nathan just saved our camping trip! A nearly-flat tire is the last thing you want want when you're trying to catch a full ferry. Nathan filled our tire but then we lost 10 lbs of pressure within 10 minutes afterwards. We called and he had us come back in, assuring us he'd do his best to get us in-and-out timely. He went above and beyond, running around to get our tire fixed ASAP (it ended up having a screw in it!). We're so grateful -- thank you, Nathan! read more

Once again, Les Schwab meets our needs! We brought our Volt in with an unusual issue that we thought may be the battery. Jerel showed integrity and tested the battery before selling us something we may not need. We are not sure what he did, but we are on our way home without needing a new battery! Thanks for your help, Jerel! We will continue to choose Les Schwab!! read more

Fast, affordable and efficient. Our rent a car needed a tire change and they took care of it for us, done in less than 30 minutes.

My family & I have been spending our tire money at the Anacortes Les Schwab for years and have always gotten exemplary service, but this week, I say "No Mas!!" I went in to have my studs mounted, and sat there reading for 3 1/2 hours. I finally went to the counter to ask what was up, & was told 1)the tires were too big for my car, & 2) they'd called me two hours before(I was sitting there reading the entire time, except for a brief restroom stop). The next morning I went to the westside Mt Vernon Les Schwab, and was in & out in 35 minutes. Another reason I miss Scott, the former manager at the Anacortes Schwab, and the drive to another store is totally worth it!! read more

I just found an old receipt from last spring when I came in with a flat tire. Had to write a review bc the service was top notch. My receipt had the guy's name on it who helped me - Ross. Friendly & professional he got my flat fixed, did a wheel spin balance and visually inspected the alignment, struts, & brakes. Had me back on the road w/in the hour. Ross told me that since this was my first visit to a Les Schwab, the flat repair was complimentary. The GREAT service & that small act of generosity, earned a repeat customer. I just bought a van and I'll absolutely be going back to these guys for some new tires. read more

Stopped in with a punctured tire on a holiday afternoon. Was not a les schwab customer. They repaired my tire at no cost!! I was out of there in less than an hour and they were busy. Incredible! I will definitely get my next set of tires here, very impressed! read more

Sam went above and beyond the call of duty and gave excellent service that made all the difference to me for my Easter plans. On Saturday afternoon I had a flat tire on Shaw Island as I was waiting for the ferry to take me back to Anacortes. I called the Anacortes Les Schwab right before they closed and explained that the ferry would not have me there until 6:30pm. The store closed at 5, so it was a long shot that I didn't expect to turn out. Still, Sam got on the phone and agreed to help me out by reopening the store just for me so that I could make it back to Snohomish. Our warranty gave us a discount on the new tire and they just happened to have one of the tires in stock that I needed! Sam worked with lightening speed to get me back on the road. I was able to make it home to Snohomish that evening so I could then make it to my family Easter brunch the next morning. What is significant about this is that if Sam would have done what most people do, he would have just told me that they were closed. That would have meant I would have been stuck on Shaw or in Anacortes overnight for at least a day or two, and then not been able to get help until Monday which means I would not only have missed Easter, but a day of work on Monday too. Sam totally saved Easter for me and my family and his actions were those of superior customer service and champion concern for other people. I don't know if all the Les Schwab stores have this same attitude, but Sam has earned my loyalty to the brand forever. I can't see going anywhere else for tires again. Jesse Stoddard Snohomish, WA read more

Excellent service - they researched which tires I need for driving over the mountain passes, and had them on my car in record time!

Spoke to Sam and ordered spring air bags. Scheduled an appt for noon on Friday. Friday at 9 a.m. called and spoke to Kyle to confirm parts are in and confirm 12 noon appt. All set to go AND he confirmed 12 appointment. At 12 Kyle phoned me to say they were going to lunch. Husband was already at their facility!!! Sam gave us a time frame of 2 hours to install air bags. Danny told my husband 4 hours. Needless to say, husband got keys and left facility. Horrible customer service and communication. read more

I am always so impressed with this Les Schwab location! I got a flat tire and they came out to my house to patch it the next morning. Super fast, and efficient and they really care about their customers! Thank you! read more

I am about done with these guys. It isn't the same place I have been supporting for 30 years New management. I have a five year Schwab battery and it is not quite half done with it's life. It was going dead and I had the battery and alternator tested, and they came back fine. They said I have a slow draw somewhere to deal with. I went to an independent mechanic shop and they laughed when I said I had a Schwab battery and they showed be how it SHOULD be tested and it failed. Hard to believe, so I drove to Mount Vernon mechanic and he also rolled his eyes and tested it properly and it failed. New good quality battery is working fine. Schwab should stick to tires I guess. Don't trust their batteries. read more

I have been a long time customer and purchased tires for my fleet last year of over $3000. I waited to have air put in my tire today and was told they would be with me in just a second. Waited as the person walked past me 3 times. Put his wrench away then went over to talk to another mechanic. Then he just stood there talking for another few minutes. I just got back in my car and drove away. I need 3 more sets of tires currently. Discount Tire here I come! This location has hit rock bottom on my list. read more

We blew out a tire on the way from Portland to the San Juan Islands. Nathan helped us at Les Schwab and had us out quick as can be. Very friendly, helpful, quick and affordable. Thanks for getting us back on track to enjoying our vacation! read more

These guys are amazing, I pulled in 20 minutes before closing on a Saturday night and they pulled a screw out of my tire and fix it for free. It is a new car and so it wasn't even there tires. Fantastic customer service with a smile :-) read more

I bought my first set of tires from Les Schwab in the mid-1980s and became a repeat customer for the next 25 years. I bought my last set of tires from Les Schwab two weeks ago. On the way home from a trip, I purchased 4 rear tires for my motorhome from the dealer in Centralia and drove back to my home in Friday Harbor on San Juan Island. The next day I discovered that one of the tires was flat. I contacted The Les Schwab store in Anacortes as they service the San Juan Islands. They came out today and repaired the flat tire. The problem was a faulty valve stem on the new tire. I was pleased with the service until I was told there would be a service fee to cover the cost of the ferry. I understand that they must charge clients when they come out to the islands. But the fact that I just paid $2000 for 4 RV tires and had only driven 200 miles Before one of them failed seemed like a classic situation where the Les Schwab customer service that I remembered from years ago would make it right. When I called the store the Manager told me that there would be a $52 fee to cover the cost to get out to the islands. And he was doing me a favor, as the usual fee is over $100, even though there were at least 3 other service calls for them that day. I told him my history with his company, and his response was "I have to pay my employees". I get it. This was not his store that sold me the tires, and now I was asking him to eat the service charge. I told him that this would be $52 of good public relations, that I would continue as a satisfied customer and spread the word that Les Schwab continues to have outstanding customer service. Sadly, he insisted that I pay the $52. Sadly, the Les Schwab culture has changed. Spend my $52 wisely, Mr. Manager. I'll be buying tires elsewhere from now on. 04/30/19: update on my story. Today I was contacted by the Anacortes store manager. He apologized on behalf of Les Schwab and is sending me reimbursement for the fee I paid. I do appreciate that effort, and will remember this when I need more tires. read more

I brought in my dead car battery for a check and then charging. The whole process was taken care of efficiently and in a very professional way by Amalia. Out standing attitude ... she even helped in topping off with air on my vehicle. Thank you. read more

This was my first visit to the Anacortes Les Schwab, and it will be my last. I made an appointment for a FRONT END wheel alignment, at the recommendation from the place I had just had all four tires replaced. THE GOOD I dropped my car off earlier than my appointment, and they ended up having it done 2 hours earlier than expected. THE BAD When I went in to pick up my car and pay, the bill was twice what I expected for a front end alignment. When I questioned this, they said that when they looked at my tires, they felt that my back tires also needed alignment and that they were worse than the front tires. They way they explained it made sense, and if they had called me I would have approved the work. HOWEVER, they didn't call for my approval for extra work, they went ahead and did it without my permission and then charged me for it. What kind of car shop does work without your permission and then expects you to pay?? Since I would have approved the work anyway I paid, but if I hadn't felt it was necessary I would have refused to pay for the extra work. This is very poor business practice and because of it they just lost a customer. I need to feel like I can trust that the mechanics who work on my car have at least a modicum of integrity. The only reason I gave them 2 stars instead of 1 is because it was done so early. read more

We have been very happy with the service that we receive at our local Les Schwab tire center in Anacortes. Today I stopped in to have tires rotated, brakes inspected and fluids topped off. I arrived at 9:30 and before i could even finish the sports page and my fresh bag of complimentary popcorn it was complete. The employees are always very professional and extremely knowledgable. They gave us a a great review of our tires and brakes and an estimated time until we need new tires and brakes and the estimated cost. I was getting my card out to pay and realized all that service was at no charge. They will continue to have our business for years to come. read more

These guys were great. Took my car in to diagnose a tire shimmy, and they had the issue found in a few minute along with a few options to fix it. Told me it would probably take 3-4 hours, but they had it done in about 2. Great place to go for tire and brake repairs. read more

Great and friendly place. We were on vacation in Anacortes and had problems with our rental car tire. Cody was friendly and helpful. Fixed our tire and off we went. Thank you!!! read more

Excellent service. Very friendly and helpful. I came in on a somewhat busy afternoon to have them look at a tire that had gone completely flat that morning and had just been recently inflated. There were several people ahead of me but the waiting area was very clean and nice, plus the complimentary popcorn helped. Turned out there was a nail and screw in my tire in the screw was causing the leak. They removed both and repaired the tire and sent me on my way with no charge. They will certainly have my business when I need tires. Thank you guys for helping me out. I live on Guemes island and a flat tire can mean a huge hardship. read more

Great place for tires / wheels. The second time in for a leak due to a nail. They were fast, efficient, courteous, and again it was no charge as I had purchased the tires several years ago through them. Great job Cody! read more

I first read the reviews and decided to go here. They were very professional and clean place and great service! I didn't know what siped tires were and the gal showed me.. i am happy i got those! Very happy with them! read more

Thank you Les Schwab for sending Cody out to give us a jump. You were fast in responding so we could get to work on time! !!

Cars been sitting out for an hour while they help other customers who came after me with easier problems ! What happened to first come first serve I finally left to go take a walk and as I walked by the open bays one of the workers is just staring at his phone ! When you advertise free tire rotations air and break checks you should also mention how it's going to be about three hours to get anything done ! read more

Sam and crew are great! We picked up a rock in our wheel well on the way home from vacation and had no idea what was going on. We stopped in 1 minute before they closed and Sam got us in and out in 5 minutes, saving the day! THANK YOU!! read more