50 minutes of waiting to speak to someone over the phone and they weren't even busy. The person who was supposed to inform the mechanic that i would like to speak to them simply walked away and left me sitting for almost an hour. When i finally spoke to the mechanic, he trivialised the fact that they blew me off and passed the buck by way of simply saying "I wasn't told" as if someone not doing their job but you didn't know about it makes it okay. read more

Worst service ever. I asked for an oil change and lube. 120 dollars later and 2.5 hours in and they tell me it's done. I asked if they greased all my zerks and they didn't even touch them. So now I'm have to wait again for them do finish a job they said they did. Terrible terrible service. Never again will I ever use Les Schwab for anything. read more

Great company Very nice and clean We got Honda Pilot this firm took care very quickly Got brand new qty 4 set of tires Job done professionally only paid $605 Balanced installed all together ! 5 STARS. GOD BLESS THIS BUSINESS read more

Les Schwab Tire Center - Tires Near Me - Layton, Utah

We experienced excellent costumer service, and they fixed the problem very quickly! By far our favorite tire shop!!

Came in because the splashguard on my car busted. Said they don't do appointments for that sort of thing when I called, so I came in and asked if they could check it out quickly and give me a quote because I had to get back to work. He said they should be able to get it back quickly. Waited 20 minutes and they still hadn't pulled the car in. Walked to the counter to get my keys so I could leave and the employee in the lobby at the time was, what appeared to be, the manager. He was having a conservation with a friend/customer, obviously not related to cars and I stood there for several minutes without being acknowledged before someone came in from the garage/bays and I asked for my keys back. I'm sure they are good with cars, just wish they were good with people. read more

Local chain! Emphasize customer service and always go overboard helping the customer. What more do you want? The will do more than tires on your vehicle. They will check it all out. They will fix the brakes. They will patch a flat from FREE. read more

Dave and the staff are amazing! They got my vehicle in quickly, and when there was an issue that they couldn't fix, recommended places I could go. Above and beyond service! read more

Great service, reasonable prices and excellent staff. Shout out to Monica who goes above and beyond. I'll keep coming back.

Amazing customer service from Darrin. I had a nail in my tire and was going from Logan to St. George. After trouble at other places I went to the Layton shop and I told him I was in a bit of time crunch so he quickly got me in, saw the problem, changed the tires, and I was good to go in less than 30 minutes after waiting over an hour and a half at another place. read more

Crappy alignment, rude customer service. The tech that worked on my car acted like he was all-knowing and my input was stupid. They told me a bolt on my car was seized when I had it loosened in my own garage earlier that morning. The only good thing they did was actually get my steering wheel straight. I'm disappointed that I had to waste $140 on an allignment and I will not be going there again. Head to Master Muffler down the road instead, they're much better. read more

These guys quoted me $120 for an oil change! They said it was a full service oil change but I just needed a quick regular oil change. Not impressed read more

A couple weeks ago I took a tire in to get repaired, they said it was fixed. Last Saturday the very same tire was very low again, so I took it in to get repaired again. When I handed over the keys, they said they'll look at it soon. Almost 2 hours later (just after they had closed) they told me the tire was too bald to work on. For as little as my wife drives, there is no way the tires got too bald to work on. As I'm talking to the guy to get new tires, he said the current set on my car have a 50,000 mile warranty, and I've only driven 31,000 miles on them. After he looks closer turns out they don't have a warranty, and the only tires they have at the store are the same ones with no warranty. Lastly, somehow two $215 are going to cost me just over $600. I didn't buy the tires because they were closed, and I was annoyed. All in all, a terrible experience from start to finish. read more

Today, I returned home from the Les Schwab in Layton, UT. I told my wife, "We will never never never go anywhere else for tires! We will always go to Les Schwab first!" We had a slow leak in one of our rear tires. My wife took our car to another tire center. They removed the tire to investigate. My wife was informed the nature of the hole made it irreparable. They proceeded to try and sell my wife 2 new tires which they didn't have in stock. I asked my wife to call Les Schwab to check pricing. Les Schwab had tires in stock but were more expensive. We are making a 300 mile drive today and I would feel better if I didn't have a slow leak in my tire to worry about. I went to Les Schwab in Layton, UT this morning. I explained the situation to Justin. I asked him to evaluate the leak and see if it was repairable. If not, I asked him to go ahead and put on 2 new tires. I even told him another tire center said it wasn't repairable. After a short wait, our car came out of the service bay and I was called inside. The tech was able to repair the tire. He acted like the repair was no big deal. I wonder if the other tire center saw this as an opportunity to sell tires rather than fix them. So, instead of trying to sell me 2 new tires, which they could have easily done. They did the right thing and fixed the problem at no charge. This is why I will always return to Les Schwab for tire and brake service. This was the fifth tire repair they've never charged me for. I'm a customer for life! read more

Unfortunately I can no longer trust this location to work on my vehicles. Long story short. They tried to sell me parts I didn't need. Broke parts and charged me for them. And was ok with me driving on an unsafe tire, puting myself, my vehicle and everyone around me at risk. The time had come for some new tires. After getting tires changed they said my break pads had less than a millimeter of pad left. I asked them to show me and they ended up being completely fine. The mechanic then sad "I'm surprised you actually know what you are doing" Then when it's time to check out they charged me for 2 TPMS sensors. They were working perfectly fine before so I ask if they broke them when they took the tires off (very common). They said no they just needed to be replaced. I ask "Why didn't they replace all 4?" They responded, "We were able to save 2" I ask to see the ones that they replaced. Of course they were thrown away and couldn't be found. About a week later I drive over a rock and it cuts a half dollar sized slice into the core of the tire. Seeing this as an opportunity to test them like they tested me I brought it in to this same location. I was hopefull at first. The employee saw it was down to the core and said they would replace it. Knowing it was unsafe to just patch it I said, "Maybe it just needs a patch, as long as it holds air" No response...so, I leave it with them to see what they do. Later that day I get a call saying the tire is done. I go in expecting a new tire but, instead I got a patched tire. It held air but the slit was still floping around and everything. I load it up and they let me drive off without a word of caution. I call into their store and ask if it is safe to drive on a patched tire in that condition. They said no, and they wanted to take a look at the tire. When I brought it in they took one look at it and immediately wanted to swap it for a new tire. I said I would take it to a different location and they understood. To the guys at Les Shwab No mater how much the customer knows, whether or not you like them, or how much money you think you can get out of them, they are trusting you to be honest and to do the right thing. People's lives depend on your work. If you can't appreciate that, you shouldn't be a mechanic. Integrity guys, Integrity. read more

Looked at the weather and realized at the last minute that I better take chains with me on a trip to Oregon. Called them at 6:15pm to listen to the voicemail for the store hours. Someone answered and asked how far away I was. I said that I was 10 minutes away. They said I should hurry down because they'll wait. Talk about awesome service! They were already closed for 15 minutes when I called them. This is not the first time they have bent over backwards for me. read more

Les Schwab Tire Center - This is actually the guy who helped me. - Tires Near Me - Layton, Utah

Always receive great service. Love the fact that they run to greet you when you pull up.

This is my first time dealing with Les Schwab Tire Centers. I would say Saturday's are horrible days to go to a tire store. The service was really good even though a long wait was required. Les Schwab Tire Centers are pretty nice and have TVs and popcorn for you while you wait. This center has a computer that lets you choose your car and see it with different tires and rims on it. The staff is very friendly and explained what was done to the vehicle and gave advice as necessary. Fixing a flat is ~12.75 per fix which includes sealing the bead area of the rim if your rims are pealing chrome. I would give Les Schwab tire centers my business again. Cannot give them a 5 as I have had good service at other tire centers as well and not sure which I like most. read more

This place is awesome! I had some trouble with my suspension airbags and the dealer that installed them had no clue how to help me get them fixed so I called my usual go to place (les schwab tires) and they told me to come in right away and had it figured out within 5 minutes. I will be going to les schwab only from now on. read more

My Facebook post todnight: "A positive story about a business that I trade with regularly: Les Schwab Tires. I have been buying tires and brakes and suspension with them for many years; I've posted how they are such clean cut guys, and when you pull up to the store one of them runs out to your vehicle to see what you need, before you even get out of your car; just awesome. I got my tires that I bought from them rotated for free (you get that when you buy tires from them - and free flat repairs) on Saturday, and I told Dawn Grafe Sevier to get her Jeep tires rotated when I got home, even though they were stock tires and not from Les Schwab. I didn't see a charge in on-line checking for the rotation so when I asked Dawn how she paid for it, she said she told them that I traded there and loved them and there would not be a charge. I called today and talked to Randy, the manager, and he said we thank you for your business, and we want your wife's business when she has to buy tires - just keep talking good about us. An AMAZING company - please: if you can do business w/these guys - they're great!" read more

Les Schwab Tire Center - Tires Near Me - Layton, Utah

The people here are great! They are honest and will never recommend uneeded services. Some other places it's all about up selling. Here they tell you straight if you need something replaced or if it's fine. Been coming here for over ten years and will keep coming here in the future. I wish i could give six stars. read more

A very specific service was required. I called four Les Schwab stores in this area, all of which were willing to help me. But Shane at the Layton location was the one that went above and beyond for me. Shane is so outstanding! Shane and his team pulled through for me fantastically! The assistance I received from the Layton Utah Les Schwab tire center was magnificent! The time and effort the staff gave me I truly appreciate it. If you require any help for almost any reason on your vehicle, I know Shane and his team will pull through with flying colors. Thank you so much Shane for all your help!!! read more

I've been coming here since the branch opened around 10 years ago. I have never found a more solid, personal, professional, and cost effective business. The Manager Kent leads a team that seriously goes above and beyond to service 6 vehicles for me. I get tires for trailers, motorhomes, trucks, and cars. Today I had a road hazard tire repaired, and all 4 tires on two other vehicles balanced in under an hour. Amazing business, not because it's Les Schwab but because the work and service is particularly excellent at this branch. read more

I love the help that they give me every time I show up. They have a great warranty program that I use often. Giving them my money had proved a great investment for my peace of mind. read more

The manager is a jerk, had a problem with my rear brakes making noise after these guys had replaced them. Manager told me that they would "wear in" and they aren't adjustable. Had to take to a different shop and have their manager call these guys to get them to fix it. Never will I ever go back read more

Paid for a set of tires to be mounted and balanced and was told had to rebuild TPMS sensors at 20.00 a wheel Was told they wouldn't service and put on the snow tires unless they rebuilt them. So paid the bs markup for rebuild and went down the road. Now when I take in older vehicle for a mount and balance they don't even replace the valve stem on an old set of tires. Put shiny new caps on to cover up they didn't replace them. Now I have two tires flat less than a week after having them mounted. So where is the wont service without new valve stems policy. Either I was screwed over last time or this time. I did automotive for over 20 years and never once mounted and balanced a new set of tires without replacing the valve stems. Cheap part for assurance of not getting a flat from an old valve stem that you have no clue how old it is. This place has gone down hill and their management has no clue about customer service. Avoid this place!!! read more

Kent and the whole crew were incredibly helpful and straight forward! Was very happy and will do business here again!

If you're looking for great quality and dependable service, this is the place! While calling around to price tires a couple of days ago, I didn't "feel" like anyone was as invested in their customers as much as Les Schwab. My husband has used LS in the past and is aware of their reputation for great service, but I had to call around to make sure that we were getting the best deal out there. Les Schwab found what we needed within our budget and the benefits of their service surpass that of their competitors. read more

I left work late on a rainy evening to find my back driver's side tire almost completely flat. This is a new to me used vehicle, but I had never taken it to this tire center. It was almost closing time when I arrived, but the Layton Les Schwab Tire crew took care of me. They removed the sheet metal screw from the center of the tire at no cost to me!!! I felt doubly fortunate to not have had a blow out while driving or any wheel damage. I truly appreciate their customer service. They will see me for future tire purchases!! read more

Lee Schwab is the best in tire companies! Being a single Mom, I was facing driving on dangerously worn tires. I couldn't afford new ones and was afraid my credit would be too low. The manager said 'If it is, I will loan you 2 used tires until you can get some.' I didn't need them on loan, but I have NEVER worked with a better company. They are friendly, know their stuff and willing to go the extra mile to ensure safety and customer satisfaction. read more

First time in a Les Schwab. Had a screw in one of my tires and was expecting a two hour wait and a $20 bill. Huge surprise when I was out in an hour for free! Great customer service and right on the estimated time. Thanks! You will receive my business going forward! read more

After the long wait a couple years ago in Centerville UT( and a second visit a half hour later, to get it fixed again), I had swore off Schwab's. Today I had a list of errands and thought I was ready for a front end align. On my way to another tire center I passed the Layton store and turned around to give the brand another try. Why did I not keep going? The good news is they were really quick. The bad news is I didn't really need an align, but they ran it anyway....$85 please. They also gave me an estimate on my next set of tires....Like I'm ever spending another nickel there. read more

I've always had great experiences with les Schwab! My parents are the one that recommended me to go there when I became the age to drive! I haven't regretted it since! Today I went in there expecting to pay for my car... which is fine. But when I dropped my car off they called me back at the exact time frame they had given me! Very professional and I felt well taken care of! The best part was... I didn't have to pay, which was extremely courteous of them. Even tho I had the intent on paying. I was going to go to a dealership to get my car worked on, but they would have charged more. Which is another reason I'm glad I chose les schwab today! read more

I am so glad I found Les Schwab here in Layton. I have recent had some bad luck getting nails and things stuck in my tires. I have had two slow leaks over the past three months so I found myself in their office twice. Each time they have been amazing. They take such good care of their customers, they are pleasant, they actually smile, and they communicate! For a gal who doesn't know much about tires and car stuff but knows a great deal about customer service, these wonderful people at Les Schwab are top notch. The location is so clean, the representatives are well groomed and there are plenty of technicians to get you in and out without a hitch! read more

This tire center is a well oiled machine. It is evident that there is outstanding leadership in the management of this particular store. All the workers with in the shop are professional courteous and are hustling The prices are outstanding and the level of service is the best I've ever seen. I would highly recommend this particular location to anyone looking for tires and our break services. If we had more organizations with the leadership's and skills of this shop the world would be a better place!!!! read more

Took truck in for tire rotation. Was told tie rods and ball joints needed replaced. My wheel bearing went out and it was replaced. Took truck back in and had it checked and tie rods and ball joints had repaired themselves. Magic. Took car in and was told same thing because tires were worn out on inside. Had car aligned and problem was fixed. Took Toyota in and had CV axel drivers side replaced. Drove car 5 miles and would not move. CV axel came out leaving us stranded. They were good enough to send to truck and put different CV joint in. Now the car shakes horribly and can not be driven above 50 mph. Shakes when you give it gas. They said they put CV joint in for American made car and it should have been Canadian made car. If you look at VIN this car was made in Japan so I'm guessing still has wrong CV joint in it. This company does not appear to know what they are doing or talking about. My Toyota is ruined and not drivable. Can not afford to replace. This is 3 errors they have made on my cars all 3 times I have been there. Do not take your car there for any type of diagnostics. They also way over charge on their tires. Have lost my business. read more

I love their service, but was very disappointed they only carry foreign tires. I always try to buy American made items. It helps keep Americans working. read more