If you haven't noticed, Le is writing her own reviews for her business. That's a laugh! This is the absolute worst service I have ever received from any company who's customers pay them for a service. I was truly disappointed and will never go there again.
I recently moved to Nanaimo and am (still) in search of a place that I can regularly get my nails done. What I go in for is to only get a powder gel fill on top of my natural nails (no false tips) because my nails are terribly brittle and will break at the base without it.
I tried Le's Studio yesterday and it was terrible. Le argued with me the entire time over what she thought I ought to get done versus what I came in for. I was told repeatedly that I 'didn't understand' her when in reality, she was simply wanting me to get my nails done her way rather than do what I had asked for. I'm positive that had I just let her do what she wanted to do her way, we wouldn't have had this experience, but there is a certain way I like my nails to be done because that's what I'm most comfortable with.
What I wanted was to keep my nails at their current length and shape despite them being somewhat uneven and she kept trying to push me to shorten/shape them. I told her 'no' several times but she was insistent all because 'they're really bugging her'.
My entire stay very uncomfortable. She and I didn't click whatsoever and I felt as though she was extremely rude and condescending.
At one point when she was busy disagreeing with me, I actually told her that she could stop right there and I would just pay her and leave. I was so frustrated and offended with how she was speaking to me that I was just about ready to hit the door. I have never done this in the past. I'm a very easy customer to please. I'm not too picky when it comes to my nails as long as the length isn't compromised. I have a lot of respect for those who are in the service industry and even during this experience, I did my best to be polite and speak respectfully to her to avoid conflict. I was just very hurt with how she spoke to me that I threatened to go. She, of course, did some serious back-pedaling and convinced me to stay. She eventually did what I had asked her to do, but I promise that I will never again go there. Also, it's only day 2 and my nails are already in need of being done again! She did an awful job as well as provide terrible service. read more