Group practice several physicians. Receptionist was friendly. Our visit went well one other person…read morein the waiting area. This is our first visit I'll review how the visit with the DR. Later.

I am a year late in writing this review, but not in the sentiment that goes behind it…read more I had a giant herniated disc; "giant" being a clinical term for a lot and really really bad. After some time already spent in the hospital after my entire body just sort of locked up, I found myself confined to bed, a wheelchair, and, on a good day, a walker. I was also opened to risk for loss of all kinds of other functions which I won't get into. What I hear is often a 2 hour in and out sort of surgery, for me, was almost six hours with a three day observation stay after and it was successful. Although I am still building back muscle strength etc, my ability to walk increased tremendously overnight. As a person faced with a potential reality of life in a wheelchair and a bag strapped to my leg, I can say I have a new appreciation for my mobility. Last Saturday I was out dancing - in heels. Dr. Pennings, however, is more than a skilled surgeon. He is a charming human being. His bedside manner is comforting and reassuring and his staff and associates are also very knowledgable and capable. I sincerely hope you never have the need for Dr. Pennings services, but, if you do, I couldn't possibly recommend him more highly than I already do.

Dr Pennings is a talented surgeon and has an incredible bedside manner. I had anterior spinal…read moresurgery in January and feel great now.

I am very happy with Dr. Goldsmith who has given me excellent care for several years. He has the…read moreknowledge, patience, and creativity to care for with people with neurologic impairments. He works *with* me in the care plan. The MA who works with him is also kind and upbeat, making people comfortable before the appointment. It can be difficult to get through to the office, but I know that office staff is always overworked. As are the providers. (As I know from being a former provider there.) ........................................ The missing star is due only to Baystate's focus on the bottom line. The money that goes to the highest tiers of the business keeps providers needing to work with more patients with less time. if the administration took even a small cut in their own pay, decreased some of the middle management and held them to actually do their jobs (I've seen them take advantage of their relative lack of oversight by sitting around in various areas of the hospital) it could be a wonderful health care system.

Dr. William House should retire already being 75! His thoughts and diagnosis are questionable. He…read moredoes not care about his patients.... He is extremely RUDE, and has no regard for the people who really try to manage there health. I get Seizures and was told by him that his diagnosis is the one that goes and I'm not allowed to get a second opinion from any other doctor in his office! Even if they do see me, they will give me the same diagnosis as he did and won't do any further tests! He should not be a doctor, he doesn't care about helping or healing anyone. You stay sick, brings more money to his office, going to several appointments a year, but never a different diagnosis or any kind of treatment. IF YOU WANT A REAL DIAGNOSIS, GO ELSEWHERE, YOUR WASTING YOUR LIFE IN THIS OFFICE!

I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

Dr. Melchionna is the most amazing neurologist! I have never met a kinder doctor. He diagnosed me…read morewith multiple sclerosis in 2006 and has been there to make sure I am doing well. He takes the time in a visit to listen and to understand your needs!

I came into the emergency room on Monday and I'm still here despite being admitted and without food…read moreor drink for the same length of time. You deserve better. This is a place to skip.

Heart failure. I spent the first 24 plus hours on a cot in the hallway of the ER. I was refused my…read moreneeded medication ( nebulizer for my breathing) because as they said they could not give it to me as I was not in a room . I had difficulty trying to flag a person down in order to get to the bathroom. After I finally got to a room I had to be moved. They had brought a patient in who was positive for COVID. I also had to ask for the welcoming package soap wash cloth etc. When it was time to be discharged I told them I could get a ride home the following morning but that was not fast enough for them. They ordered an ambulance service to bring me home without pre approval . This caused more billing problems. All in all I would say this was not one if better stays there