Well it's been a year and my pool looks great, the only things that changed was religiously…read morechecking my CYA readings with the NEW company......when they took over my CYA was maxed out and my pool had been chemically locked. I never got a weekly chemical reading from Pinch A Penny now I get a full breakdown of what's going on with my pool and what every chemical level is at including CYA - my pool looks great again...... I've lived here since 2018. Horses have always been on the property before I purchased it. It wasn't the horses. It was the lack of getting a proper CYA reading. And the new company fixed my circulation issues as shown by the giant fountain in the updated picture of a nice clean pool

Great service facility in my neighborhood. The staff is very…read morefriendly, knowledgeable and the products are priced well.

Great service! I appreciate the help over the years from Brian and the team. Always quick to…read morerespond and help with pool repairs!

Very knowledgeable. Very fast. Very reasonable. The service I requested was a inlet leak fix. It…read moretook the owner seconds to find the leak (others had failed for hours) and then he had a tech come the next day and replace. I also used their recommended underground leak repairer. Bottom line, super competent in a industry of hacks and charlatans.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Weekly service cleaning poor and maintenance repairs on pump everything stripped out and capped off…read morethe return line in my filter another company had to come in and find this wondering why my circulation went to crap after they said I needed a whole new filter housing that wasn't but 5 years old I bet they ruined it to begin with.

From the owner: We sell swimming pool chemicals, and carry the most popular equipment repair parts that you may…read moreneed. We offer weekly maintenance and service equipment.

I'm making this post to inform anyone who will do business with Vance Calvin…read more He has not returned $300 of my money from renting an RV from him because of a review I left. I only had hot water 1-2 days out of the entire time I lived there. Leaks, frass. (The first leak was April 5th, less than a week after moving in. Frass noticed in the previous leak areas on May Ist for the first time) I am posting this because we had a money exchange and he kept $300, when I even was nice and suggested he keep $258 additional that he owed. He has his own responses, but I also have my own proof and will be filing complaints.

The nightmare of dealing with Montgomery Custom Pools is like dealing with the most dysfunctional…read morefamily member in your life. Sales sold us our pool and claimed that if the build took longer than 6 weeks, there was a problem. The build took a lot longer and sales quit taking our calls. We never knew from day to day if anyone would be at our house to work. The owner had the nerve to tell us that we lived too far and the trips to our house had killed his margin. This was after he was paid in full mind you... The owner's early 20s son basically built our pool. We are convinced we were guinea pigs for him to learn. Example: At one point, the kid buried a drainage pipe in the dirt. We brought this up to the owner who asked if we would dig it up and measure the pipe so he did not have to drive to our house. We did...unhappily...and the smell from water being stagnant and mud clogging the "drainage" hole was horrific! This sparked extreme worry as to what else was done 1/2 ways. After the build was complete, we paid to get a 2nd opinion on the plumbing as we suspected there was air in the lines based on prior experience with a pool. We had brought this up to the owner who told us that if we find the problem, to let him know; he claimed to have already checked and couldn't find anything. Turns out our 2nd opinion found the problem right away, fixed it, and let us know that the plumbing was cheaply done and we may eventually have to get it redone. The routing was too short and the piping should have been a 1/2 size larger. Not to mention, our pool equipment looks like the leaning tower of Pisa. Every day that contractors were at our house, we had to pick up garbage so our dogs wouldn't eat it (i.e. taco wrappers, drink bottles, etc.) The son had a young lady with him one day who used my backyard as a bathroom. When they were called out on it, we got to hear colorful language pertaining to us and how far we lived. We relied heavily on our backyard cameras to let us know when people were working. Again, we never knew from day to day. There was NO communication. The unfortunate part is that the company did not apply for permits with the county ahead of building our pool, so we did not have that safety in place. We also found out (from the owner) mid build that he had been fined - something to do with permits on another build. Here we are months later... We just received a letter in the mail from the gunite company threatening to put a lien on our house for non-payment. When we called the owner of Montgomery Custom Pools, there was a screaming match. P.S. we received a written piece of paper from Vance via text message that he paid the gunite company by exchanging services for a Jeep. We should not know that level of his financial situation. Nor should we have ever received a letter like that...months after our pool was "complete". He has sad stories galore and nothing is his fault. No-one should have to deal with a company like this. Unprofessional and an all-around NIGHTMARE to deal with! Caveat - we had a pool built in our previous home and know the process. Do your homework. Read reviews. Ask for reputable references. Update - June 21, 2018 We are now getting harassment texts and phone calls from the owner regarding this review. In addition, we have had to pay to get plumbing re-worked and are looking into getting concrete decking redone due to the concrete cracking. Not to mention the surface of our pool having craters. It's extremely frustrating. Again, do your homework on reputable references. Update - Sept 12, 2018 Simply warning consumers. Still receiving harassment communications regarding online reviews. It has gotten to the point where he is bullying us with threats. NOT OKAY. The positive out of this experience is meeting others that share similar horror stories from dealing with this company. Frustrating but nice to know we weren't the only ones dealing with lies.

We had our pool replastered by Express Pool Plastering & Repairs, a company with 30 years…read moreexperience & so many positive reviews. We had a great experience starting with their prep process work, and through the final replastering application process, all done in timely professional manner. The crew was professional, kept us informed when we had questions and all went well, and even kept everything extremely clean. The finish came out smooth and consistent, and our pool looks like new. Highly recommend!

The complete experience with Express was very professional from the Admin. staff to the…read moreinstallation crews. We were completely satisfied with the replaster and tile work.

I needed a filter basket for my Jandy filter pump. The store representative wasn't sure what I…read moreneeded. He called for the owner Bill for his help. He ask me what type of filter pump I had and he picked up the basket I needed and he gave a brief explanation of its operation. I ask what the cost was and he picked up a tag for $39.99. Bill could sense I wasn't going to spend that much. He lectured me on how he had $100 dollars of employees and how I was an online shopper. He then turned and walked away continuing to verbalize his displeasure with my not purchasing a filter basket at that high of a price. Two of his employee's witnessed this interaction with a customer. I will never shop at this pool store again. I will contact Pinch A Penny franchise compliance and file a complaint with them.

WILL NOT HONOR WEBSITE PRICES! Business Ethics--NON-EXISTENT…read moreWent to pick up 3 - 2.5 gals of Chlorine shock liquid. The store would not honor the $9.99 price posted on the store website. They charged me 15% higher. I personally showed the manager the store website price on my phone. And he STILL refused to honor it. I argued with him for 10 minutes. UNBELIEVABLE! Does this manager know the term "Ethical Business Practices" They might have got me for $5 but that ordeal will cost the store $100's of dollars in my future sales. I will never step foot in the store again. Another quick "money grab" encounter, so predominate in the world we live in today! Thankfully it was not a large purchase.

I had a serious algae issue-could not see the bottom drain plus foam on top. it took a couple…read moreweeks, but Chris and Sean worked with me to find the solution that worked to clear it up. Thank you guys at Brazos Valley Pools. I was "at my wits end" with this problem and you guys helped me fix it. pics below.

Brazos Valley Pools & Spas have been my 'go to' for service for over five years. They have always…read morebeen centered on my needs in a professional and courteous way. I plan to continue to utilize their services for my needs. in fact I just purchased a new spa from them!!

Nice showroom and great selection of hot tubs and swim spas.read more

Terrible customer service. I had a problem that required customer service, I called they never…read morereturned my calls. After 5 months, I finally sorted out a solution and with e-mail confirmation, they just avoid and never came through. Not professional, we are talking $500, I can't imagine what this firm would do with $10,000. Not good people or service.

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point