Great service and highly professional, their techs and repair people do an excellent job.read more

Don't use their service. I was here last week watching and the guy shoved a broom into my…read morefountains and broke it, I surprised him by appearing outside to let him know I saw and ask him to fix it. This week I wasn't watching and it's broken again. They are fast, careless, and must just hire anyone who seems to dislike their job. I'm cancelling and I recommend you don't make this mistake. I'm finding someone else.

Chronic Pain Review: Colby is by far one of the best salesman I have ever had the pleasure to work…read morewith. I have extreme chronic pain and health issues and we were interested in purchasing a hot tub as heat, massages and water therapy help so much! He listened to my health concerns, what I was hoping to get from it, showed me some lower cost options and then what he thought would be most beneficial for me. He then gave us a quote, we went home and got some quotes for the concert base (he gave us suggestions with that too and things to make sure we ask about) and he was available for all my questions. We went back in and make the purchase and a few weeks later we were able to go back in, actually get in the hottub and try all the jet packs. It took me longer than it should because I was trying to see how each effected my body but he was SO KIND and didn't rush us at all. DONT go anywhere else. Head straight in and ask for Cody. I will be referring everyone to him. Honestly the best. ** I will add to my review once delivered**

Kris S. Is very knowledgeable and helpful. We bought our tub from Kris about a month ago. He has…read moreanswered every question we have had. We have enjoyed building a relationship with Southern Leisure and Kris and look forward to many years of enjoying our hot tub.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

This installation simply went great! All the guys from delivery to installation were super nice…read moreand professional. The pool was robustly installed. I have no concerns moving forward as the end user. Norma kept the project rolling and the guys working very hard the whole project through. Just a fantastic experience!

Pool looks amazing, I get compliments all the time. Norma and Brian are the heart beat of the…read morecompany. Great job taking care of us during the construction and after the job was completed.

Pool Tech took minimal action, charged a high service fee. Work performed didn't resolve the…read moreissue. Later in the summer I ended up getting a new pump from a different company that addressed my concerns. Now the pool works well.

I am not here to say that my pool is perfect and that it doesn't need any work, but I will say that…read moreit needs a company that is more customer-oriented. Our pool began to turn green, so we were told the filters needed to be cleaned. The company came and cleaned the filters, and charged us. One week later and the algae returned. Now we were told that we needed new filters. That should have been mentioned the week before during the cleaning, but that's fine. We bought new filters and installed them ourselves. The pool was still green for weeks until one day it wasn't. We didn't have issues for a while. Then, one day my wife noticed that the debris was in the same place in the pool the day that the company was supposed to come out. The next day, the pool turned green. We checked our backyard cameras and they never were there cleaning our pool, yet we were still charged for services. When we addressed this with the pool company, we were met with a hostile and argumentative response. Even though we showed them that our cameras never captured their employees on the date and time that they claimed to be there, the company refused to put the customer first. They said that the green in our pool was a result of our filtration system and not from our pool not being treated despite video evidence. Needless to say we would not recommend this company to anyone. We had issues from the start, but kept up good faith until we were shown that they would charge and argue for services not rendered.

Carlos and Adriano have been servicing my above ground hot tub for more than three years now. This…read morehot tub is over 20 years old. They know exactly how to diagnose and fix it every single time they are budget friendly. And friendly I love these guys and they will continue to get my business every time something goes wrong with this dinosaur. I appreciate them so much and so will you you. They get 10 stars.

Thank you Carlo, you did awesome job with the spa move and the repairs that were needed, the new…read morehot tub cover...love my deck and gazebo! Im thanking you every time I look through the window. Super recommended! Very affordable.

We recently purchased a Hot Spring spa from Ross Underwood at the Texas Hot Tub Company. Ross was…read morevery informative and helpful. Also, he exercised some flexibility on pricing & delivery options. He provided a great referral for an electrician for running the dedicated AC box for the spa, and his team did a great job of communicating when it came to delivery and installation. Ross then called me after the install to ensure that all went well. I really couldn't be happier with the whole process. Thanks Ross!

I called for 2 days leaving messages for the service department. Finally the young lady answering…read morethe phone was able to track them down and get someone on the phone to answer a question. I also had a service visit scheduled for "first thing" Tuesday morning. When I called Tuesday at noon when no one showed up at first they confirmed yes they were late, and then called back later to say "we had confusion and they were to come on Thursday". They obviously do not care about customers and even after I canceled my service appointment no one still called to apologize. Save yourself the trouble and call someone else that will atleast fake acting like they care.

We had Todd Ashmore from Joy Pool come out and design a pool and deck area for us recently. The…read moredesign was beautiful and very creative. We met at the design center which was loaded with beautiful options! He helped us pick out all the tiles and decking that complimented each other perfectly. Reed the owner was always involved in the construction process to be sure everything went smoothly. Diane the main office contact was always fast to respond to any questions we had throughout the construction process! Cindy helped me several times with running the equipment when I got confused and Greg the service technician was great about schooling us on pool care. We highly recommend Joy pools! The price, quality and service is top notch!

I thought I did enough research when we decided to hire Joy Pools to do our spa and pool…read more Unfortunately I trusted the wrong ng company! Detail is not their expertise and for the amount of money you pay it should be! The messed up our sprinkler system and promised to pay for I get it fixed they have not followed through. Stone was cut dry and not with a wet saw leaving A LOT of jagged edges, pebble tech was put down splotchy I was told to give it time for the chemicals to sit and it would fade... Almost a year later and there are major streaks. I was told it would be fixed and now they are ignoring me. Please do your homewotk and learn from my mistakes I will be posting pictures and communications of getting these things fixed with no follow through Communication, detail on work done, accountability

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We feel incredibly lucky that we happened to meet Japi as he was leaving our neighbor's pool one…read moreday -- it was honestly the best stroke of luck for our home. From day one, he has treated our pool with the same care and pride as if it were his own, and we are beyond thankful for his service. Every single week, he sends a detailed email outlining exactly what he completed, the status of our chemical levels, whether anything was added, and even how long we should wait before swimming. He also includes a picture of our pool after he's finished, which always gives us such peace of mind. It's rare these days to find someone who is not only so thorough, but who genuinely wants you to feel informed and confident about the care your pool is receiving. Our pool has never looked better, but more importantly, we trust Japi completely. His consistency, kindness, and dedication mean so much to us, and it shows in every visit. If you're looking for someone who will take care of your pool with honesty, heart, and true professionalism, we cannot recommend Japi and GP&A Pool Services enough. They've been an absolute blessing to us.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.