Been a customer for several years. My pool guy retired so I had to figure out what I needed to do…read moreto take care of my pool. Pros: free water testing and clear directions on what chemicals to add, in what order, and on what timeline make taking care of your pool relatively easy. They have all of the chemical you'd need for the issues you're facing. They also offer a military discount and the rewards program is good. Cons: it's expensive to own a pool and buying the chemicals for your pool will make you sad. Only had one bad service experience in five years and it was handled quickly and well.

We have an inground pool that is over 15 years old. Recently we noticed that sand was getting into…read morethe pool somehow, from our sand filter. I called Leslie's pools to find out if they service or replace sand filters and they scheduled a service call for the very next morning! The tech was out bright and early and Was very good at communication. This is a rental property for us so I was not on site and, knowing this, he kept me informed of everything that was going on. He determined the filter needed to be replaced and provided estimates by the end of that business day. I had multiple questions and he was patient and knowledgeable when answering them all. He helped me to order the necessary items and again, kept me informed throughout the whole process. When the parts arrived, the installation was scheduled quickly as well. An installation day he arrived bright and early and again, made every effort to keep me informed of what they were doing. He took pictures of the old equipment and a picture of the new equipment after it was installed. I was very pleased with the service that was provided and the extra time and effort that was given to make sure that I knew exactly what was going on since I was not on site. if we have additional needs in the future for our inground pool I will definitely be giving this company a call.

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I'm writing this review because of the great support I've had with this company. After much much…read moreresearch I bought a hot tub from Capital Hot Tubs a few years ago. The purchase costed more than Costco or an online retailer, but It's well worth it. There are a lot of logistics when purchasing a hot tub such as delivery, installation, electrical, setup and so many other factors. And also warranty. These folks did an amazing job from electrical to set up and so many other items that's needed when setting up a hot tub. The best part is they provide amazing service afterwards. I've had to call for maintenance a few times and capital hot tubs takes care of it. Recently my control display died and Jay came over and took care of everything and was courteous, professional, and he knew his stuff. On top of that Jay also fixed another item under warranty that I wasn't even aware of. If you're looking for a real hot tub please don't buy online. Instead go to these folks and they will make it great and also after.

I called to get my pool serviced and they said they would be send me someone else who subcontracted…read morefor them, Which was fine. But when this girl came to my house she was completely unprofessional. She smelled of weed and you could clearly see she was high. She was dressed half naked well cleaning my pool! I have a teenager and I don't need him looking at this intoxicated lady. She was short with me and just completely unprofessional! KEEP AWAY from this company and any of "subcontractors," I think her name was Erin, if Im not mistaken.

From the owner: Elite Pools is a family-owned and operated company with expertise in building and renovating…read moreinground, concrete swimming pools and spas since 1959. Our elite professionals have over 100 years of combined experience therefore circulating a wealth of knowledge in the swimming pool industry amongst one another. Chances are you are interested in installing an inground concrete pool in your backyard or business and need more information. Our experts can answer any questions and solve any problems you may have.

Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

I am incredibly impressed with Brian the Hot Tub Man. Extremely conscientious, great service, very…read moreeasy to work with, and good prices! We asked him to replace a jet in our Jacuzzi bathtub: he communicated with us the status of our special-order jet, evaluated pictures of the work area, and told us when he would arrive. He arrived on time, got straight to work, and did a great job. He charged us *under* his quote! The repair worked perfectly, and looks like it will last for years. A day later, I had a follow-up question about an unrelated issue with the tub. He responded to my text within minutes and even talked on the phone! Outstanding. I know who I will call when I want a new Jacuzzi tub.

Very good .... $14 for me and my baby to have a good time. Lots of lifeguards monitoring the…read morekiddies .....

The pool is nice but in the ladies locker room the floor is always very wet . When I asked about it…read more, the mgr said they try to squeegee after the aqua classes. I've been there at diff times and it seems to always be wet. Fans would be nice to circulate and help dry the floors . Shower floors have puddles inside and outside the shower . Hard to get dressed without clothes getting wet, even near lockers area

Visited ABC today in hopes of ordering a 6K hot tub. I was treated as a big inconvenience. The…read moresales lady, and what I assume was her supervisor, didn't want to assist with an installation question or even make a sale. When asked if they wanted to make a sale I receive no answer. Think twice before making a large purchase here. I know now that ABC DOESN'T mean Always Be Courteous. I'll spend my money elsewhere. D.R. Baltimore

This had to be one of the worst places to get a spa, we had ordered a spa in early June and we were…read moretold to it would be here the week of July 5 and I did not show up and we did not get a call about it not being delivered. We have called many times and NO ONE has gotten back to us on several occasions. When we finally got to speak to Dawn, we get excuses like; the people making the spa only speak French and I can't understand them; I did try to call you back but called the wrong customer and didn't try you again; the manufacturer decided to make another spa and hold up your order to ship them together and if you call and I do not have any updates for you I'm not going to call you back!!! So, today is July 24 when we came into the store and Dawn said she was going to file a piece of paper and she would be right with us... 12 minutes later she came out and was shocked to find out it was us demanding answers as to the delivery date of our spa. What kind of a general manager states that if she does't have any update she's just not going to bother to call a customer??!! BEWARE! Great deals horrible customer service!

This is a beautiful pool basically in the Baltimore Harbor. Nice breezes, views and close the bar…read moreand restaurant! It's part of the apartments but other's can use the pool with memberships. It gets SUPER hot here in the Baltimore summers....so the pool is convenient! Definitely lather up with sunscreen here since the sun reflection from the pool and the harbor is so intense. No pets is a bummer, but it's usually too hot here for dogs or (any other pet) you'd bring to a pool!

Disgusting roach filled gym with shady managers who have fraudulent practices. Don't join this gym…read moreunless you want roaches to crawl into your belongings through the holes in the lockers. Don't join this gym unless you're ready for them to fraudulently charge you $680 several months after you have canceled the membership. When approached about this discrepancy, the manager, Ashley Harvey, states that policy ALLOWS them to illegally charge you months after you have canceled. So there you have it. Out of the horse's mouth. A quick scroll though the reviews will indicate that this has happened with may other members. Choose wisely if you're wondering if this gym is for you. Current members, take heed and prepare to be in close contact with your banks should you ever decide to cancel.

Customer seevice relations is extremely poor…read more Warning. My info was provided so I could tour and see what the gym was like. Would've been awesome since I work downtown. However, before I even stepped foot into the gym, multiple employees called and text me. I feel like this, and I am sure others do too, of I say I will be there on Monday, I will be there on Monday. Unfortunately, they will call and text you almost everyday, even after you share when you will take a tour. Look, I don't owe you any money, don't call me as if I do. I couldn't take the harassment and never even went to take a tour. If employees can't respect my time, I don't want to be a member.

these guys came out to build my 18 foot above ground pool ground had to be leveled. We thought it…read morewas going to be a big job. These guys come in and knocked it out. Did a wonderful job. recommend them to anyone that needs work done on their above ground swimming pool. They also were well mannered and got back to me right away with price

From the owner: Keep your backyard oasis running cool with Joe's Pool Installation Service. We can supply you with…read morea new pool or a new liner or install it for you. We service all above ground swimming pools of all sizes. In the Baltimore Metropolitan area.

Service: demo, in-ground pool installation, patio, grading, and drainage…read more Positive: professionalism, punctuality, quality, responsiveness, and value We hired BMA Landscaping for a complete backyard renovation. They were the most affordable, responsive, and professional. The crew was reliable, punctual, hardworking, and extremely fast. They did a beautiful job! Brian (the owner) was amazing to work with! He went above and beyond every step of the way to communicate with us and make sure we were happy. He gave a very detailed, itemized estimate. There were no hidden fees or charges, and we stayed on budget and on schedule. BMA by far exceeded our expectations and gave us the most beautiful backyard. My only wish is that we found them sooner, saving us months of stress and the hassle of dealing with other companies. I highly recommend BMA to anyone looking to do any landscaping, hardscaping, or pool installation work!

Brian and his crew at BMA Landscaping are detail oriented, always on time, and best of all they…read morecommunicate well with me... something so hard to find with service companies these days. I always know what's going on with my yard...no surprises. Rather than taking shortcuts (like some others I've used) BMA goes the extra mile to make my yard look just right...and it shows. I highly recommend BMA Landscaping to anyone looking for good quality, reliability, and fair price.