Absolutely thrilled with this company maintaining my pool this season. Professional and…read moreknowledgeable staff who do a great job cleaning the pool and keeping it running smoothly. I enjoy the pool without any stress as I know Blue Waters is taking care of everything.

From the owner: Blue Waters, Inc. (Blue Waters Pool and Spa Service) is a mobile service company specializing in…read morethe service and repair of residential in-ground swimming pools and all makes and models of spas and hot tubs. We maintain a year round staff of trained service people and a fleet of vehicles ready to help meet your pool and spa service needs. Service is our only business. We are not a builder of pools or a retail store. We exist only to solve problems with or enhance your existing pool and/or spa. Our main goal is to make sure you spend more time enjoying and less time maintaining your pool and/or hot tub. Blue Waters, Inc. has a local service area that includes Baltimore County, east of Interstate 83 (view), and all of Harford County, Maryland. We offer a wide variety of services and service plans to meet all of your pool and hot tub needs.

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

I used them to close my pool last year, and intended to use them to open my pool this year. Not…read moreonly did they cancel then do a no show where I had to find someone else, upon opening I discovered they had closed it improperly to the point I had to buy a new pump and the pipes were not plugged correctly because the water in them smelled like sewage. We were looking for a local, small business to do give our business to, but are very disappointed in the value of the service.

From the moment we walked into the small showroom in Timonium through delivery and ongoing…read moresupport--including help balancing the pH in our new tub--Regina has been absolutely top-notch. Don was incredibly helpful in guiding us to the right product, and the installation and support teams have been consistently professional and patient. Amy, Emma, and everyone else we've worked with have helped without hesitation, making Regina an undeniable choice.

Excellent company. If you have any issues with service, talk to Don, the owner, and he will take…read moregood care of you.

Work very close to them. I have a pool and needed chemicals. So at lunch time I walked to this…read morestore and looked around. I saw prices and walked out! They should be on the fbi most wanted list. Their prices are triple in most cases

I have been going to Leslie's for 6 years and love the store! Always friendly and helpful. They…read moretaught me how to care for a pool. Erin your the greatest!

We tried very hard to get Woodfield to stand behind their work. Eventually I hired an attorney and…read moresent a demand letter that they fix the main problems with the hardscaping around our pool. They ignored the attorney. They ignored our experts. What a shame, next week we file to law suit.

After several disappointing interactions with other local outdoor pool and patio installation…read morebusinesses, we were incredibly fortunate to come across Woodfield Outdoors. Working with John during the initial design process was much easier than with other companies. He respected our budget, while simultaneously helping us envision an amazing outdoor experience for our family. Throughout the project, Scott was redibly helpful in keeping us on track, as well as making recommendations to improve the process, pool, patio, and landscape. All of the workers were professional and highly skilled. Ultimately, we ended up with a gorgeous outdoor space that we use every day. We will continue to use Woodfield for projects and highly recommend them for others in the area looking for high-end pools, and patios.

George and Mike were wonderful. I called them a few days before 4th of July after the person we…read moreworked with previously stopped showing up. George answered the phone immediately, was so kind and friendly and they came the very next morning to make sure our pool was OK to use. They were very honest and helpful. I highly recommend them to anyone looking for someone reliable! It is a rarity in this industry.

George was great! Returned my call same day... in fact came…read moreout and closed my pool that afternoon! Done quickly.. put cover on .. even cover vac too! No mess. No fuss done quick! Offered helpful fyi stuff too! Definitely coming back in spring for opening and some work on pump!

We had our liner replaced last week. When I went to unscrew the rubber return gasket on the inside…read moreof the pool, they screwed it on so tight I could not get it off. I called the Reisterstown store to ask for help and the guy just laughed like it was a big joke. I spent over $7000 to be told, "we can't help you. Call the service department on Monday." When our pool and deck were installed 21 years ago by them, I added a side deck myself and the woman actually wanted to bill us because she thought they built it!!!! This company overcharges! Terrible company. Never use them again.

I would give them zero stars if I could. While there on 9/09/24 My fiancé & I purchased a pool…read morecover but we decided the next day that we wanted to return it. We did look at the return policy before we purchased the pool cover to make sure we could return it and there was nothing stating we could not return opened items. We didn't take the pool cover out of the box, we only opened one side to see if we liked the material and we didn't. Today on 9/10/24 my fiancé went to take it back & the employee would not allow the return because he said it was opened and didn't know if we tampered with the pool cover. I tried to call today 9/10/24 and they put me on hold for over 10 minutes so I did decide to hang up. Also while in the store on 9/09/24 we had to wait over 20 mins for an employee to come out of the back room to assist us. There were other customers that were waiting as well but they decided to leave because of how long it took. We will NEVER shop there again & if you do good luck.

I've used Clearwater for 3 years to open and close my above ground pool each year…read more It's been awesome! They are great to deal with. They do book up ahead on appointments, but you go into this knowing it. So I have an appt on my work calendar to call them in April to schedule the opening and in September to schedule the closing. Works like a charm.

I rarely leave bad or negative reviews, but my experience with this company has been incredibly…read moredisappointing. Their customer service is poor to say the least and the manager showed little interest or effort to try to make things right. The quality of workmanship is poor, and sloppy. It is not work I would expect from a professional. I would not recommend this company.

I do not recommend this company. They do not value your…read moretime, and the entire experience was a frustrating waste of mine. First, I was required to drive over an hour to their showroom for a completely unnecessary appointment--just to be shown pool options that could have easily been reviewed at home via email or a catalog. After that unproductive meeting, I was told someone needed to come out to evaluate my property. I rearranged my work schedule for this appointment, which was set between 7:30-8:30 AM. No one showed up. I received a voicemail at 8:30 saying he would now likely arrive between 10:30-11:30. That's a 3-4 hour delay with no prior notice. Since I had to be at work by 11, I called him back to say that wouldn't work. When I reached out to the owner to express my frustration, he was dismissive and rude, downplaying the situation by saying the rep was "just going to be a little late." A four-hour delay is not a minor inconvenience--especially after I changed my work schedule to accommodate them. This company clearly lacks professionalism and respect for clients' time. I would look elsewhere.

We are repeat customers of Van Dorn, that didn't learn our lesson first time around. My review…read moremirrors many of the other negative reviews. Our radiant pool was partially installed last fall, they returned 2 weeks ago to complete the installation. We received a cheap tarp to cover the pool thru the winter (we were promised a pool cover then told that a cheap tarp was the "pool cover"). There was no "pool school" which was needed as this is our first pool. They men that finished the installation just dumped 2 bags of shock chemicals directly into the pool and said it would be clean in 24 hours-that's it!- and left. We were missing pool vacuum that was ordered and paid for and not delivered. Now had to hire a professional pool cleaning company. Basically once they've been paid their service is awful. DO NOT USE THIS COMPANY!

I am a licensed contractor in Md. I needed a new well tank so I got a "Water Worker" from Home…read moreDepot for $350.00. I had my guy go to Schumacher Plumbing Supply to buy two 1" connectors. They should have been less that $20.00. They (S&S) charged me $50.00 each. That Home Depot "Water Worker" tank lasted 5 weeks. I tried to buy a X-Trol brand from Schumacher and Seiler. Their price to me was Over $1,650.00. I was angry! I went to NorthEastern Supply and got the same tank for $820.00. The $50.00 connectors at S&S were $15.00/ea at N.Eastern Supply. I called S&S and asked what they were doing and I was told that even as a licensed contractor, I didn't have an account, so, they charge list price And Nobody Else does that. To the average citizen I say do Not go there unless you want to be gouged by them. Schumacher and Seiler??? Stay Away unless you have money to burn.

Horrible customer service. No one present in showroom who could assist you. Michelle (manager) is…read morealways out with family issues, doesn't return phone calls even when texting her private phone, missed deadlines when quotes would be ready with no communication. Walked into showroom 3 times. Last time was tossed around from person to person since Michelle was out..one person Lisa said she was so sick with eyes burning and didn't want to get me sick, other person had a client coming in soon and she could get me started but had to stop when client arrived. I was there for a modification of a long awaited quote before my departure out of the county. Referred by contractor who is doing bathroom remodel. They actually asked me to come back tomorrown after they contacted Michelle and she was not coming in by noon. I tried to work with Harford Road showroom and the quote but referred back to Timonium. They just lost $5,500 sale to Ferguson home.