They do a wonderful job each and every week...rain or shine, they manage my pool and the chemicals…read more Thanks!

Quick response through yelp and prompt service, they came out the follow week and have checked in…read morewith me multiple times on the status of the pool to make sure things are progressing well, highly recommend!

Just had my new hot tub delivered and set up. They were wonderful, the whole experience from start…read moreto finish. Don help me pick the right spa for my needs, than help me with the price. NO PRESSURE. I did not buy the day I picked out, came back and got the price down a bit more. Most salesman pressure you to buy NOW, not Don I would recommend Capital City Hot Tub to anyone looking for a new spa and Don Thanks Don and the two guys that set up they were also wonderful Penny

I bought my spa several years ago from Capital Spas. I have stopped at the store when in need of…read moresupplies. But after years and years of faithful performance, this winter my spa was COLD! I called on the weekend, no less, left a message and a a repairman was out in two days! My spa is built into my deck and the access door is undersized. Kevin had to crawl into the little passage and then had to cut a new access door to get to the heater! I was so surprised that he did this all so well, in what I thought little time. If you want a place that you can be assured of excellent service, that will always be there for you, Capital Spas is the place to go! BTW, they also have other great things for your backyard as well.

We moved into a house that had a pool with solar and older equipment. The last year has been a huge…read morelearning curve for us! Everett and Loren have been extremely kind and patient in teaching us how to care for the pool and doing weekly chemical maintenance. We had a big tree fall into the pool last December and much to our surprise, they helped us get the pool blue again in just a few days. They have answered panicked text messages even on the weekend and have always fixed the issues on Mondays. I wish they offered vacation service, but otherwise we are 100% happy with this company. Everett and Loren are responsive, dependable and knowledgeable in what they do. What more can you ask for?

I cannot say enough great things about this local company! My husband and I have always wanted a…read morehot tub and that time has finally come! My major concern about having a hot tub was ensuring that the chemicals/water remain balanced at all times since my husband and our son have sensitive skin (especially our son, he can break out in hives very quickly if his body doesn't like something). Before purchasing our hot tub I reached out to this company to explain my concerns. The owners Everett and Loren are both very nice, friendly and professional. Everett was the one who assisted us through our process. He assured me that he could help me with all of our needs to make sure the water was always safe for my family. We set up a time for him to come to our home to balance the water the day after the hot tub arrived. He also suggested that I obtain everything I could need, chemical wise in case the water ever needed to be adjusted throughout the month in-between services. He walked me through everything that I needed to go get to keep up on chemicals from a day today perspective and what test kit to purchase. I know that this is not a normal request, I just need to be able to adjust my water every day to ensure I am never the reason why our son breaks out in hives. Everett also suggested another local business to obtain my supplies. He told me that he trusted them with his customers and they did not disappoint (All Clear Pool & Spa Supply on Elk Grove Florina and Bond, another review for them will happen shortly)! During my trip to the supply shop, I had a few additional questions and Everett answered my call and resolved my additional concerns while I was standing inside the store. When Everett arrived at our home he was incredibly professional, nice and took his time to explain everything he was doing to us and why each part was important for our safety as well as the longevity of our hot tub. He answered all of our additional questions and helped put our minds at ease. Everett has been back to our home since the initial visit to handle additional things for us and the company continues to amaze us with how responsive they are and how much they seem to care about their customers. I want to point out that at this time, we are facing COVID - 19 and my family and I are social distancing at all times. Even during this time, River City Pool Pros are still servicing their customers and they are doing so correctly and safely. They came to our home yesterday to service everything and I asked that they knock on the door to let us know that they were here and that they then use the side gate to get access to what they needed to do. They did not have a problem with that and even when we had a discussion with them once they were in the backyard, they proactively kept their distance to keep everyone safe! If you are in need of a company to service your pool or spa, please consider supporting this local business! At least request a quote, you will not be disappointed with their services or customer service!!!!!! Thank you Everett and Loren for helping us!

This is a really awesome shop. They're over 30 minutes away from me, but I always make the drive…read morebecause they're honest, fast, flexible, and incredibly knowledgeable. I've only had good experiences here. They've never tried to upsell me or rip me off, they've always given me fair pricing, and they've always been upfront about what actually needed to be done. It's hard to find a shop you can truly trust, and that's exactly why I keep coming back. I highly recommend them.

Our pool pump died and was no longer available. Pentair had a new model. Scott talked to me about…read moreinstallation of the new pump. He said he had 12 in storage and he would go get one for me. When we arrived, it was in the counter waiting for me. They carried it to my car and told me if I had any questions with programming, just give them a call. It was well worth the drive from Stockton to Rancho Cordova to find a place that cares about their customers and takes time to answer all your questions. The pump was also $150 less than the major pool place in Stockton, where I hate to go. Callen's has earned my business and we will be back. Thanks Scott and staff. We appreciate you!!

What a wonderful experience! Our showroom experience in the Folsom store was easy, informative, and…read morepressure-free. Thank you, Greg! Our hot tub was delivered Friday (flawlessly). Greg even checked in to make sure everything went smoothly. The electrician got it wired up Saturday (yesterday). My family enjoyed our first soak last night and it was pure HEAVEN!! Victor is coming out Tuesday to walk us through maintaining our hot tub. Top notch service all the way around! WORTH EVERY PENNY!!!

First time in 5yrs of ownership, my Hot Springs spa sprung a leak. Called The Hot Tub Store who…read morequickly arranged for a service appointment. Rainy, cold day... fully expected a cancelation/reschedule call. Nope. Benjamin called to talk through the issue and proactively assure that the service truck was stocked with materials that may be required to complete the job. Both Benjamin and Chuck showed up on time and were extremely professional and courteous. Their experience was evident immediately - not only did they quickly isolate my leak (which I'd have never found), they also addressed some other lighting issues I didn't even know I had. They also assessed my tubs chlorination levels and gave me some excellent feedback. Could not have been more impressed with both gentlemen. Benjamin and Chuck's performance and that of The Hot Tub Store Service Dept. was outstanding.

Ann and Michael were extremely helpful in explaining all the things a new hot tub owner would need…read moreto know to get our new-to-us Hot Springs hot tub cleaned and running efficiently. Will definitely use this store again.

After draining our hot tub recently, we noticed that the shell was mottled. The hot tub was still…read moreunder warranty, so we figured that we might as well contact The Hot Tub Store, worst case they'd tell us to live with it. Turns out there was a known issue with that color of shell so they told us we would be getting a brand new hot tub, just in a different color. Yesterday our new hot tub was delivered. In the two years since our purchase they have improved the hot tub. There is a new feature called "Freshwater IQ System" One must purchase a special cartridge to use that system. The service technician at our install advised us to just use our salt cartridge system until the cartridges need replacement, and then look into switching over to the new system. The technician, Ger, wired up the hot tub and showed us some of the new menus. We'll be filling it and setting it up this weekend and look forward to again using our hot tub. Thank you The Hot Tub Store and thank you Ger.

My wife and I attended a Premier Pool Open House at their offices with the intent to just "to…read morelook". We met Jeremy and he gave us an idea of what to they do, what to expect, and some light design options from the showroom. He offered to visit our house to make measurements so that he could create some design mockups of possibilities. Within a week or two, Jeremy sent us a "first look". We asked for a few edits here and there given we had no ideas where we wanted to go with it as we completely leveled our existing yard and kept nothing. We were amazed by the first drafts given that we didn't think a pool would fit in our yard comfortably. Jeremy was extremely patient with the design iterations as we played around with ideas. The designs sold us and we were all in! Initially we thought it would take 6-8 weeks for permits to be pulled after we gave the green light to proceed. They ended up being approved in less than a week and we broke ground about week later. Premier was extremely fast with their team of contractors and subcontractors from demolition to full completion. From breaking ground to filling with water was less than a three-month turnaround. With several of those weeks the result of Christmas to New Year's vacation and time it takes for various components like decking or pool interior to cure. Premier was great with communication in terms of letting us know each morning who was coming on any given day. Usually we heard from Jeremy and our construction manager Teo a day or two earlier than Premier's automated emails on next steps. While Jeremy and Teo were clear, it was nice to receive the emails to make sure we heard everything correctly. Pros: Showroom has too many option to choose from! LOL! From textures to colors, there was almost too many. They even recommended visiting tile shops if we wanted to explore other colors. Jeremy was extremely polite and patient. He was readily available by both text and email for any questions we had. Teo was also great at stopping by to check on progress and see if we had any questions. He was also readily available by text message. We had them install a specialty BaduJet Turbo Pro. We pointed them to the website and they took care of all specs to fabricate the pool around it, all additional electrical work, and all additional plumbing. Recommendations for Premier: It would be great if some of the subcontractors were brought "in house" to provide full wraparound services. We opted to install tempered glass so that the pool could be enlarged and moved closer to the house. But we had to coordinate that on our own with a window contractor. We will use their subcontractor to install rock facades on our house. It would be great if they could have done in under the Premier contract at the same time they were doing the pool facades. I get it, they do pools, not houses. Premier took care of all the electrical, water, and gas hook ups that were related to the pool. We had to work with a couple of the subcontractors on the side to add additional sprinkler lines and move some electrical wiring on the side. Those also would have been great if it was done under the Premier contract as well. Premier's contractors and subcontractors obviously knew what they were doing so they pool just kind of came together. It would be great if Premier had a larger portfolio album of actual photos of pools so that we knew in advance what we were getting. We "trusted the process" and it all came together, but I could see some clients desiring to know more in advance. We subcontracted out the construction of a custom kitchen island because Premier doesn't build them (again, because they build pools), providing subcontractors provides another opportunity for Premier to be full service.

One year update... our grass is now filled with valleys from sinkage so rolling your ankle WILL…read morehappen. You can see where all of our pipes were ran in our yard. Our concrete is completely lifted from the ground and will most likely break soon and our pool sweep that comes with the pool does not work and has honestly never really worked. The pool itself is good but everything else that definitely costed a pretty penny, looks like crap and is dangerous. Very disappointed.