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    The Hot Tub Store

    4.6 (84 reviews)
    Open 11:00 am - 6:00 pm
    Updated 3 months ago

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    Services - The Hot Tub Store

    Pool installation

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    Recommended Reviews - The Hot Tub Store

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    Purchased our second Hot Tub and Patrick was outstanding, patient, went through what was important to us, and showed us many options. We settled on the Hot Springs Rhythm with the Salt System and Speakers and so far in the 1st month it has not disappointed. Had many in it already and taking care of the start up has been seamless. We used their recommendation on an electrician and their team was also easy to work with. We are looking forward to many more months and years of R & R... Job well done to Patrick and the Hot Tub Store Team in Folsom

    Our new Hot Spring Pace from the Hot Tub Store!
    Ben S.

    Fantastic service all around! The sales rep was very informative and responsive and didn't put pressure on me to buy. Financing was pretty straightforward and quick, as was the process for scheduling delivery of the hot tub. It's our first time having a hot tub, and I highly recommend the Hot Tub Store!

    Relocated air vent
    Kathy W.

    FINALLY! FINALLY!! FINALLY!!! Two and a half years later, our spa panels are properly interlocked with no bulges or gapping openings!!! 9/26/23- Service Rep Chuck came to our house a little after 4pm. He had the last few panels needed to finish up the repair job. He even relocated the air vent that allows the motor to cool from being pressed into insulation at the top of the panel, to the bottom of the panel where the motor is actually located. Two plus hours later, he is done!! Thank you Chuck -- 5 s!! WAHOO!!! P.S. Rumor has it that THTS no longer sells Artesian Spas. Hmmm ... I wonder why?!?

    Catherine L.

    I've been dreaming about having a hot tub of my own since I was five, and thanks to The Hot Tub Store in Folsom, that dream has finally come true. :) I found this place through a Google search and requested to be contacted using the online form. Scott M. called me right away and helped me through every step of the process, teaching me everything I never knew I needed to know in order to make the most informed decision possible for this investment in my well-being! Scott took the time to ensure I not only got a great deal on a high quality hot tub that was just the right size and fit my budget, but thoroughly educated me on everything from installation to maintenance in the most pleasant and professional manner. I'm so excited to be able to have a private retreat in my back yard after a long drive or an intense workout, or just because I can! Dreams do come true.

    M C A.

    My new to me swim spa is fantastic! I appreciate the guidance toward the best fit for me provided by Patrick. He was patient with my numerous questions. Christian was engaging and easy to understand at my in store orientation. Monique was kind when calling to schedule delivery etc. The delivery crew was great! The only thing that could have made this better would have been having a coordinator or check list of things to expect (like how long the installation will take, when the electrician should be scheduled after the installation, what size crane is needed, etc.) This is my first swim spa and I had no clue of all that goes into installing one. Patrick did a great job of getting the installation instructions to me but the electrician, the concrete installer, and the crane service all had questions that needed answering and/or issues to resolve. I was having to contact Patrick to ask questions I didn't truly understand, wait for him to get the information and call me back, then contact my contractors to give answers I didn't truly understand. Occasionally, I had to call more than once to get the answers I needed. In a perfect world, there would be one person with all of the answers to whom I could refer my contractors. I would definitely shop there again!

    1st night in the hot  tub!
    Richard C.

    Hi, I don't often write reviews about restaurants and companies. But I am VERY motivated to write about The Hot Tub Store." I have primarily been working with Scott at the Folsom store. Whenever I make a large purchase, I do a lot of homework and check out all or most of the options available. I knew that Hot Springs was a great brand. But I wasn't sure that I could afford one. I've dealt with a lot of sales people through the years and I found Scott to be the probably the best one I've had the pleasure to deal with yet! I went to so many different stores and brands. The most frustrating part of the search is that I kept getting contradictory and often incorrect information about Hot Tubs and Their Features. THat is SO INFURIATING! Scott was someone I came back to again and again and always got an honest answer that I could trust. Even when I said I didn't think I could afford a Hot Spring, he still offered to answer my questions and was so trustworthy. At the end of my search I found myself angered by most of the other hot tub places out there. I wanted to go with a Hot Spring but didn't think I could afford it! Scott worked with me and we found something within my budget and a good payment plan that made it possible. And when I needed chemicals from another store (West Sacramento), they stayed open later for me so that I could get my last items so I could fire up my tub for the first time! The staff there are amazing. The set up was flawless. When the Owners manual didn't arrive with the tub, I got two copies of it delivered the very next day! A-1 Customer service!! Thanks Hot Tub Store and Thanks to Scott and the Staff at the West Sacramento Store. I made the right choice and I enthusiastically recommend that YOU do the same! I got a Pace Model and it is sweet! :-)

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    Page 1 of 3

    Ask the Community - The Hot Tub Store

    Can you repair blisters that have appeared on the inside of the hot tub?

    That is not something we do.

    Don’t See Your Question? Ask Away!

    Review Highlights - The Hot Tub Store

    Bridget and team provided a comprehensive orientation around setup and ongoing maintenance, which was really valuable.

    Mentioned in 29 reviews

    Read more highlights

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    Norcal Spas

    Norcal Spas

    (5 reviews)

    Where do I start…read more Chris helped me out of a very frustrating situation. After buying a spa online and getting ripped off, I had 4 days to buy a spa and get it delivered for my wife's birthday. I called a few other pre owned spa shops in the area with lackluster results; I also didn't have time to make it to the showroom which was a prerequisite for other places. Chris had the spa ready and was able to accommodate my strict timetable. He was really professional during the entire process. Delivery day is where NorCal Spas shined. I have an 1/8th mile driveway with a 12 percent downhill grade; most deliveries are impossible. Chris' guys didn't flinch got the spa to my pad and educated me about proper spa care along the way. The spa Chris sold me was a refurbished Leap Frog spa. All the replacement parts, filters, and cover was OEM Leap Frog parts which he spared no expense on. My spa looks brand new and was a fraction of the cost of a new spa from China. If you're in the market, don't buy new.Buy a refurbished spa from Chris.

    Chris was awesome and true to his word. His team delivered on time and with care. Got a great deal…read moreon a reconditioned Jacuzzi that was good as new. Came with a new top, stairs, filter, and chemicals. Chris did a live demo at his warehouse and then sent an instructional video. He assisted with the tricky delivery I had with a narrow side yard and he and his men placed the Jacuzzi perfectly on my platform. His communication skills were fantastic. I can't say enough positive things about how he handled the entire deal. I highly recommend NorCal Spas.

    California Backyard - Rancho Cordova

    California Backyard - Rancho Cordova

    (73 reviews)

    $$$

    My husband and I went to this years home show on a mission to get information about a Hot tub for…read moreour back yard. As soon as we entered we saw CB with a big tent and a huge selection of Hot TUbs... We met Kenny and he was super super nice.... he caught on to my skepticism of hot tubs as I owned one of a different brand prior. He was so helpful and answered all of our questions.. we wanted to look since we had just arrived at the show so he said tottally fine --no hard sales and we went about our way... but we realized quickly after looking at all the other Hot tub sales at the show that Kenny knew his stuff!! So on our way out we stopped back in, shook hands and he had a deal! He even offered to come out to our house once it was delivered and hooked up to do an orientation for us!! This was awesome!! There were some hiccups with the portion where we needed to schedule for delivery as I sent in a ton of photos even with measuring tapes in the photo -- Samantha had concerns but I told her we would make it happen. The delivery guys Fizz and his team were the BESSTTT!! They were so so nice and did a great job with no issues on our path to the slab. We just had the Hot tub wired by our electrician and I texted Kenny who came out the same day for the VIP service!! Kenny is the BEST!!!! Highly recommend as the value and customer service has been top notch!! THank You Kenny & Fizz -- woot!!!

    The salesperson who sold us our spa, Kenny, was great. Very knowledgeable and patient with us. We…read moreunfortunately received our spa and the keypad for it kept freezing. I called their repair folks and it took a few days to hear back. Jeff had someone come out to look at it and then decided we needed a new keypad. It took almost 5 weeks to get it fixed and Jeff was not very communicative during that time.

    The Hot Tub Store - hottubandpool - Updated June 2026

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