Went in and went out. Great service. Very knowledgeable took sweeper in knew exactly what was wrong fixed it and I was out.

Normally there is pretty decent service. However this time when i gasped at the price of chlorine, the clerk named Robert R, was rude. He said everything is more expensive, we've been telling you for four years prices are going up. Then, as i walked out the door, he shouted "go Biden". I may seek another supplier for my pool needs read more

I honestly think Robert does a very poor job working for this location. Everytime I go here is like if he almost push me away like he wouldn't want to sale me. One time I saw him making weird faces behind me. Everytime I ask him something he answers with really dumb things that I almost want to walk away. One time I took a water test he threw the water away and didn't eve say I'm sorry. I think this guy is hurting the company sometimes I will make like a 1000 or 2000 purchase and he almost push me away to not buy here. Maybe he has issues. He's white maybe that's his problem. read more

The two employees that helped us were so nice and knowledgeable. Much better than our local Leslie's!

Very helpful staff. Bring in a water sample and they'll test it for free. They advise you on the products you need to add to balance your pool. What I really appreciate is that they aren't pushy on selling you the products. read more

Leslie's Pool Supplies Pro - Store Hours (picture taken 2/20/24) - Hot Tub & Pool Near Me - Escondido, California

Never have I been more disappointed in a shopping experience. As a loyal customer of 12 years I have spent thousands of dollars at this store. On June 7th that all changed as I was literally scolded by the young representative who tested my water because I added chemicals an hour before. Instead of kindly advising me about not adding chemicals before a test he threw the test on the counter and said I was wasting his time and mine. Never again will I darken the door of a business that allows its employees to berate a loyal customer! read more

I stopped in to purchase a few things I needed to get my pools ph back in place I found a great selection of products and they had exactly what I needed to accomplish the job staff was very attentive and helpful in all questions I had regarding getting my pool back in shape. I highly recommend Leslie's pool supplies Thank You! read more

This store recently has new manager (Selena?). She has great customer service and made my visit exceptional. I highly recommend the staff and store read more

Worst customer service ever. Walked into the store they had no liquid chlorine the two associates working here on Friday June 24 both associates did not know what was going on would not pick up the phone to call anybody to see what other store had it. Very very rude will never go back to the store again they need to figure out a better way to talk to customers paying customers read more

Twice I've received EXCEPTIONAL service from Ben, the assistant manager. I was desperate after spending nearly 3K on a new pool system and pump only to find that our pool was still green and cloudy even though our chlorine levels were high and the Ph was fine. Ben took his time - both times - to calmly and in layman's language explain to me what could be going on and provided me with recommendations using a brand named Natural Chemistry - first using the ClearAid and then No Phosphates (as our pepper tree is continuously dumping flowers and tiny leaves into our pool). Our pool now looks amazing!! I am so impressed by his knowledge and helpful attitude, that even though the San Marcos location is technically closer to my house, I will from here on out go out of my way to go to the Escondido store so I can talk to Ben and have him analyze our water. Thank you for all your help, Ben!! read more

Assistant manager wasn't helpful. They were out of stock of an item that online said was in stock. That wasn't the issue. Instead of looking up the stores and calling them to verify they had it before I go there he just said I should try calling around and see who has it. Generally just rude and not a welcoming vibe. I'll stick to other locations read more

Leslie's is our local pool supply store here in Escondido. The first time I came was to buy some fun toys for the pool. I came back again because some family members of mine were requesting items to be shipped overseas because they couldn't find it for their pool where they live. It was convenient because everything they needed they already had in stock like the pump and the pool filter. The person helping gave his full attention to us and to each person in the store that waited to be helped. Great customer service and a great place to purchase your pool supplies. read more

Leslie's Pool Supplies Pro - Hot Tub & Pool Near Me - Escondido, California

I showed up right before closing time and whoever was working closed the door and locked it in my face. I knocked and they ignored me. I will never shop here again, I'll drive out of my way to find a place that respects their customers read more

I replaced my pump motor and I noticed a leak at the bottom of the pump. After describing the problem to Brian, he said it was most likely the pump shaft seal. He looked up my pump and of course, there was more than one seal listed. We looked at both of them and I bought the one that looked like it had the correct shaft size. He gave me very clear instructions and some tips to fit the new seal. Unfortunately when I went to seat the new seal, the part that presse3s into the pump housing was too small. No fault of Brian as we guessed which one was correct. I went back to the store, this time with the pump part that the seal goes into. Again Brian helped me. Since I had the pump part, Brian went in back and figured out what was the correct part. Of course, it was different from both the seal chart and the parts diagram from Jandy. In any case, he found the correct parts. I think it may have had to get the parts from 2 different seal kits. Brian then took my part and the seal kit and without my having to ask, went beyond the normal parts sale and installed the seal in my pump housing THANK YOU!!! I am glad he installed the part, as Brian with the proper tools made sure it was installed perfectly. I doubt that I could have done it as well at home. I took the housing with the now installed part back home, reassembled my pump and NO LEAKS Thank you Brian read more

Most of their staff are helpful and have good attitude every time I purchase using their curbside service except for one named Brian who unfortunately is the store manager per his badge. When I called and I said I wanted a curbside service his tone changed and made it sound like I was asking for a special service so I asked if they still offer it and he said yes. When I told him I was parked outside, again with an unfriendly voice he told me I will have to wait because he is with a customer. I told him it's not a problem, I will just wait. When he came out to get my card and deliver the boxes, he was rude - he just took my card and you can feel the poor customer service vibe he exudes while doing his job, as if he hated doing his job. Very unfortunate that this man is the store manager, they have 2 other regular staff that are more deserving in my opinion based on customer service! read more

After several occasions of poor service and not flat out rude behavior, I decided it was time to do a review. Up until now it was just small inconvenient items. However, today "Vince" added extreme rudeness. He told my wife and I "calm down" after I corrected him. They need to work on customer service. read more

I went in here to get a net to clean out the pool. The older gentlemen that helped me out was rude and seemed like he didn't wanna help us out. read more

We decided to paint our pool. Everyone knows it is a tough job but Leslie's talked us through it with the right products and our pool turned out to be fantastic looking. It is like night and day. We used the Dura Seal Blue Heaven on our plaster pool. I also decided to take a chance and primer and paint our faded pool slide. What a difference. It look brand new. I took before and after photos and showed them to the staff at Leslie's Pool. They were just as thrilled that their products worked as good as they said they would. While draining the pool it was recommended to use Scale;e Be Gone to clean the tiles. Oh my did this reduce our cleaning time tremendously. It also saved me from excess manual labor. I recommend consulting the professionals before starting this project on your own. read more

Leslie's Pool Supplies Pro - Newly painted hot tub with Dura Seal Heavenly Blue. - Hot Tub & Pool Near Me - Escondido, California

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Staff here is always so helpful. If they don't have what I need, they will order it online for me.

Brian is a rock star. I took him an AOSmith pool pump and he diagnosed my capacitor issue and got it back up and running again. Ryan was fantastic in his support when I was unable to connect with Brian. Excellent service and customer support is a rarity these days and these guys restored my faith. Highly recommend this crew for your pool support needs. read more

I got exceptional service from ERIC. I walked into the Escondido store as always to find him going out of his way for every person who walks in that store. This time however, he was multi tasking helping four of us and answering phones, truly amazing and professional. As usual he tested everyone's water and dropped his knowledge on us. I spent nearly $300 on chemicals and during his barrage of questions he also sold me a new pool heater and saved me hundreds of dollars. He even called me after hours from his sons event to solidify the deal. I hope Leslies appreciates this individual because he is the face of that business and represents you well!!! If I were you I would get him some help and your sales will double with him at the helm! Nice job ERIC!!! Sam. read more

I have used Leslies in Esco. for all of my pool & spa needs for the last 6 years, spending a large amount of money in this store. Had a yellow algae problem. They recommended a "copper" product and said it would eliminate and deter it from coming back. After using 1/2 the bottle with no change, and using it exactly as the instructions said, I went back to the store for a water test and to let them know this does not seem to be doing anything. They told me water chemistry is fine and to continue using the rest and it will clear up. Didn't work. I went back to the store and spoke with the manager Brian and asked for a refund of this product. He told me he couldn't do that because he could not verify I used it properly, even though I had the empty bottle with me and noted in sharpie the date and amount I used. I don't mind paying for a product that works but spending $30 on something that does not work is not acceptable to me. The $30 they would not refund will lead to hundreds they will loose because of not standing behind the products they sell as I will never return to a leslies pools again...anywhere. If I am ever asked about a good local pool store in the future this chain is one I will not recommend. On top of that the manager Brian needs to take a course in customer service as he appears to not have a clue. It is apparent he is not happy with what he is doing. I did find a great pool store on east valley parkway. People are nice and helpful and their pricing is a lot better. I would steer clear of leslies unless you want a bad experience !! read more

First, let me say that this review could have been 5 stars. The information they provided me was spot on. I came in because my pool was not keeping chlorine. I went through all of the usual steps making sure that my water was in balance, but still the chlorine was disappearing. It turns out that the way I was chlorinating wasn't right. Thanks guys for pointing that out and recommending a solution. Things are better now. My beef was the manner in which the store manager (he made a point to make sure I knew who he was) let me know I was chlorinating incorrectly, essentially making me sound like an idiot for not knowing better. He even went so far as point it out to his colleague: "hey Joe, guess how he's adding chlorine..." . A few chuckles between them over the idiot who didn't know that putting chlorine tablets in the strainer basket of the pump was ineffective and potentially damaging his equipment. If that's what you need to do to make yourself feel significant, I'll play along. But let's keep something in perspective. I'm smart enough to have gotten to a place in life where I own a house with a pool. You work in a pool store. Do you really want to go there? read more

Good advice was given regarding our spa. Eric Cole assisted us in choosing the correct products for really sanitizing our spa, hose and jets. We forgot about our spa when the weather got cold and bacteria and slime formed. Simply emptying the spa water one time and cleaning it with fresh water from the hose was NOT going to cut it! We knew we needed a new filter but before we even installed it, Eric advised us to buy PURGE and let the PURGE dissolve the slime and other gunky stuff that formed inside the jets and hoses. And to empty the spa again and refill. Now our spa and water is crystal clear and most important, safe for use. Lesson learned: keep up with spa maintenance and test water on regular basis. Thank you, Eric. You are very knowledgeable on proper chemical balance. read more

Best service ever! I live in Poway and this is the best store in North County for knowledgeable employees and great advice. They recommended a great automatic pool cleaner (Zodiac MX8) that I have been very happy with for years now and when I took it in last week for repair, Eric gave it a tuneup with some terrific new features and no charge for labor and didn't try to sell me more than what it actually needed. I had his undivided attention, unlike other places where they're constantly taking phone calls and talking to other people and don't seem to care - what a refreshing experience in today's world. Nice clean store, great selection and prices, join their mailing list for special coupons. I really can't recommend them more highly. There are other stores a little closer to my house but for my dollar, it's well worth driving an extra couple minutes to go to this Leslie's on Center City Parkway to speak with people who actually know what they're doing and care about the customer. read more

Great service from Leslie's in Escondido. The staff is great but Eric the store manager is outstanding. Always super-friendly and his technical competence is astounding. He has worked with me to cure some difficult pool problems over a period of time and I was impressed with the results. Kudos to Eric, he's the guy who keeps me coming back. Great employee, please keep him around! read more

I want to offer kudos to the management of Leslie's in Escondido. I had always been satisfied with their service and Eric did above and beyond in helping me prep a huge pool that I had renovated about three months ago. Though the pool was beautiful, without Eric's day by day instructions in the proper care, it would not have sustained that beauty. He gladly instructed me, routinely checked my water and helped me develop the confidence I needed to care for this new pool. Eric Cole is a gem of a manager. He is the Best in professionalism and is a creative problem solver when pool treatment is needed. Leslie corporate is lucky to have him. Pat Haag read more

Eric assisted me with the yellow mustard problem I had in my pool. He was extremely knowledgeable and seemed to really care about educating me on how to fix the problem now as well as avoid it in the future. He really took his and I didn't feel rushed. That's not something often seen in the service business these days. He also helped me carry my heavy chlorine tabs to my car. I used to buy all my supplies at home depot, that'll never happen again! read more

Great service here the other night. I was running later than planned and pulled up at a little after 6pm. The lone employee, Eric, waved me in even though closing time was 6. Patiently he tested my pool water, explained some fundamental pool chemistry and answered my questions. I bought what I needed and left happy that I didn't have to make another trip. , I ap As a small business owner myself I appreciate this type of customer focused service. I hope Eric is representative of the service culture here.Thanks read more

Every time I go in here, they help me figure out what the heck I am doing. Good service. Prices are high, but that's because the products work. read more

Called Leslie's to check stock on a gasket for my pool filter. Item wasn't in. So they ordered and called me when it arrived. I ran down to pick it up, thinking all was well. Got there and the guy said "That'll be $54." I looked at him. Then I looked at the oversized rubber band in the bag and I asked him "Do you think that's a fair price for that item?" "Nope," he said, "But this is a pool part. Somtimes you get screwed." (True story!). They have good inventory... they can afford to. Shop around. read more

A problem every time I visit this very impersonal neighborhood store. This time a sales person with poor product knowledge. It gets worse. The same salesperson did not know how to operate the credit card machine. Left product and walked out. Traveled to San Marcos and got great service at Chrystal Clear Pool Supply. Avoid Leslie's. High prices and poor services read more

We first heard about this Leslie location when some friends of ours told us they'd been going there for a long time and had always had a good experience -- and on top of it, their autistic son is obsessed with pool vacuums and he often liked to go and just look around and ask questions and they were always very nice to him and knew him by name. Come on -- that's straight up awesome customer service and just plain kindness. So, when we got our first pool a few days later, we went here and asked for Vince, who was one of the great employees that our friends mentioned by name. At this point, both my husband and I have been into the store multiple times with newbie questions, algae emergencies, and general confusion about what on earth we are doing. Vince has stood out as always knowing the answer to our questions, always having enough time to really help us out, and always making sure we are taken care of. He's representative of the experience we've had with the other employees, too. I guess their prices are a little higher than what we've found at Wal-mart and online -- but we've messed up so many times with anything we've saved on that it's cost us time and money in the long run. However, even when we just call with a question about something and the guys at Leslie don't stand to make a direct sale from our call, they always take the time to help us out. Vince and his crew haven't let us down once, so we'll keep going here for all of our pool needs. read more

I really like coming to this store - I enjoy Eric's patient explanations, & the clipped British accent of their local linguist is always a pleasure. I feel supported in my pool adventure, and I am confident they wouldn't ever knowingly steer me wrong or over-sell products to me. The only reason the review isn't five star is that the location is often packed, so there can be wait times, as nearly every customer requires guidance and has many questions. But this team does a great job of addressing everyone's needs, and positively represents the company brand. Kudos! read more

Recently I moved to a house with a pool. My pool guy was expensive and not doing a real good job. I decided to try to tackle the pool myself. I walked into leslies and met Vince. He was AWESOME! He walk me through a step by step on how to maintain my pool and gave me honest, helpful advice. Eric tested my water on my second trip to leslies and told me exactly what i needed to get my pool right. These guys are awesome and really know what theyre talking about. Wont be going anywhere else for my pool needs :) read more

I Dropped my Navigator pool cleaner to be checked out and the man behind the counter said he was very familiar when them and would take it apart that afternoon and call me, no call, called the Escondido store and the man who answered found the navigator in the back untouched, and said when he got some help he might be able to look at it ?? I am picking up unit and going to try someplace else and will no longer buy my pool supplies from Leslie's read more

Bring your pool water in in a clean container and They we'll test it for you for free and let you know everything that you need to get your pool looking nice and clean. read more

Called ahead and spoke with VInce, great guy knowledgeable and set aside a pump service kit for me. Took my pump in that sunday am and he had it ready by noon, put it in and its working great no more leaks a week later. Very reasonable price, not worth doing it myself. read more

Wanted to how helpful Vince was in helping us with our pool. He's very knowledgeable and has great people skills. Very nice man very good place thanks for all the help read more

I had just purchased a pool pump and filter from Leslie's for over 2500.00 dollars and received 65 in bonus dollars, great right. A week later I went in to the store to talk about a new pool light and they ordered one for me for around 703.48, they did use my bonus dollars and that brought it down some, after I got home I went online and found that same light for 499.00 dollars, I cancelled my order and was refunded my money, except the bonus dollars, I was told they could not be refunded or returned to my account. I was not a happy camper and will not use this establishment any longer. read more