I was canceled on thirty minutes prior to my appt with the excuse of "I woke up with a cold today…read more " I was left with the option to reschedule for the next week. I just ignored the text and called Lint and soot and got two amazing gas insert fireplaces from them. It worked out great and I'm recommending Lint and soot to all my family now.

I bought my spa from this very reliable and knowledgeable spa professional three years ago and I am…read morevery happy with service cleaning because when Chris is done it looks like a new soa. They are very responsive when parts malfunction and will get your warrantied product to you quickly. I had the pleasure of meeting Tom when he personally drove an important hand rail to our house in Oakhurst. I would totally recommend this fine establishment.

Let me tell you a story. I had a leaking backwash slide valve and made four trips to a competitor,…read morewasting time and gas trying to buy O-rings and identify the correct part. They couldn't figure it out and eventually gave up, telling me they didn't stock the part and that I should try ordering it online. I then found Benchmark Pool Supply online and went to their store at 3017 W. Bullard Ave in Fresno. The sales rep immediately identified the part, but they didn't have it in stock. Instead of sending me away, he called Bryan at their other store at 811 Barstow in Clovis. They FaceTimed and discussed the issue, and Bryan confirmed he had the complete valve assembly at a very reasonable price. I had my pool equipment fixed within 5 minutes. It really makes a tremendous difference who you work with--saving time, money, and gas. You can go to a store with inexperienced employees who don't seem to care, or you can work with knowledgeable, caring individuals like the staff at Benchmark Pool Supply. Thank you again, Bryan, for your time, knowledge, and even the free popsicle!

I called to schedule service and I scheduled a day but no one confirmed or came. Kept calling back…read moreand kept being told yeah we will get you right into the schedule and probably tomorrow and they would never call back. It's been nearly two weeks and still no call back and no appointment and now my pool is green and needs an expensive drain. I do not recommend this company.

Service technician Emmanuel replaced a spa heater for me recently. He is super friendly and…read moreknowledgeable and shared with some tips for care of the equipment. If you need a spa repair I highly recommend Homecrafters and especially Emmanuel.

HomeCrafters, Fresno: 5 Jun 2021…read more We ordered the hot tub back in April. It took over 2-months - but this baby was worth waiting for. Hebert, owner of Homecrafters, Emmanuel (5 stars), head tech guy who has been with the company for 18-years, and Daniel, installer who joined the team just 6-months ago - were friendly, professional and knowledgeable. Thanks to their 'know-how', they did quick work of hiding the pipe and wires beneath the tub. After the tub was in place, Emmanuel took the time to explain what the buttons were for and when to use them. A job well done. All-in-all, a very good day indeed. 7/5/2021: Hello Andrew. the last message I wrote did not go through. Did you find the actual filer number for this spa? We searched on-line but both the number we got from your office did not show up. Please respond ASAP. Thank you.

We bought a hot tub from this business about a year ago and we are very happy with it. The people…read morewho delivered and installed it did a great job, they earned our trust and were very competent. We recently went to the shop to pick up some supplies and we just loved dealing with the staff. Elizabeth was very knowledgeable about all of the products and she helped us find what we needed to maintain our tub. We have tried going to other pool supply stores to buy maintenance supplies but we have always been unhappy with the products and the help. A hot tub is a big investment and it is worth it to talk to people who really know and care about giving you the best service and products.

We purchased our hot tub from Energy House about five years ago, and I can honestly say it has been…read moreone of the best investments we've made. From day one, the quality has been outstanding--we've never had a single issue with it. What truly sets Energy House apart, though, is their customer service. Every time we walk in, we're greeted by knowledgeable, friendly staff who genuinely want to help. Whether it's picking up chemicals or asking questions about maintenance, they always take the time to make sure we feel confident and taken care of. It's rare to find a business that stands behind their products and continues to provide this level of support years after the purchase. We've consistently had a great experience and wouldn't go anywhere else. Highly recommend Energy House to anyone considering a hot tub--you won't be disappointed!

Worst customer serviced and dishonesty that I have encountered! Chris Flaming was referred to me…read morefrom Aquamatic, and initially seemed capable but left my previously intermittently working pool cover to a total breakdown within days of his work last summer. Spa Duck also made some "interim" electrical control changes from a convenient to operate post, into the below deck pool cover receptacle, totally hard to access, even from a kneeling position on cement. I now have to hire an electrician to redo their work to my original set up. I also had to hire another company to repair my pool cover system and will be using them in future. Spa duck would not return a call or text from last summer, 2021 after numerous courteous efforts to get their attention and help. In addition, in mid June 2021, I gave Spa Duck a check for 50% down payment on a new spa cover and have never received it! I was told by Chris at the time, that it would take two months, --but Aquamatic told me over a month later (on a separate matter I was discussing with them) that Chris had just brought in the spa cover order that day , and that it would take a week to get it done. This showed me Chris was already lying to me. This was 8 months ago!!! Since then, No pool cover ever delivered, No refund provided! Contractor license should get a record of this kind of unprofessional conduct. I called the Aquamatic representative who referred me to Chris at Spa Duck, to let him know that this company and owner Chris, are a POOR REFLECTION on Aquamatic which uses them as a subcontractor. Since that call couple of months ago, Aquamatic has clearly not managed to get them to show the slightest level of professionalism, fiscal obligation or just plain customer curtesy.

The owner was a great salesman, not a very good at installation. Then when there was a problem with…read morea leak in the plumbing he was unable to return to fix. I did this myself. Then there was a problem with the IAquiLink connection to operate the pump, so they sent out a service tech who was able to get it working, BUT did not fix the cause of the problem, which is water leaking into the junction box. NOW THERE'S WATER IN THAT BOX AGAIN AND THE PUMP IS NOW DAMAGED AND OUT OF WARRANTY. THANK YOU SPA DUCK

Honest, right on time. Explained everything. Great guy! But most of all honest!!!!…read moreI can't say honest enough

I spoke with gentlemen by the name of Mike probably the owner of the company. He was very…read morepersonable and took the time to answer any of the question I had, also he's a straight shooter who would tell you if it's a waste of money.

Excellent service! Logan double-checked my pool sweep the next day after I thought I had an issue…read more Also, he sent pictures of the pool after servicing it to show the pool was tip top.

From the owner: At TidalWaves Pools, we believe your pool should be more than just clean, it should be pristine…read more Founded with a passion for top-tier service and crystal-clear results, we’re a small, locally owned business dedicated to providing expert pool maintenance and repair with a personal touch. Whether it’s routine cleaning, equipment troubleshooting, or complete system repairs, we treat every pool like it's our own because to us, your peace of mind matters. Let us take the stress out of pool care so you can enjoy the water the way it was meant to be: effortless, sparkling, and serene.

Ed at Premiere turned my impossible thought into a reality. I have never seen anything like what…read morehe and Premiere did. My only regret is that I am not building another pool!

Ed with Premier Pools and Spas made our experience with having a pool built enjoyable. He…read morecommunicated very well with me and my husband. His design was spot on with how we wanted our pool built. Ed guided use through all of the different step of the construction of our pool. I would highly recommend Premier Pools and Spas to build your pool. great job!

We've always wanted a pool but weren't sure it could happen at our house. Vineyard made it…read morepossible! The entire team was amazing to work with, Jeff worked closely with us to turn our questions and vision into reality. They worked quickly and efficiently with us when we needed changes and answered questions immediately. They have the best communication in the game, keeping you informed of the progress, what you should expect, what you need to do and how things will look each step of the way. We can't recommend Vineyard enough!

Previously, I left a positive review for Vineyard Pools. This post is in addition to mine from…read morethree years ago, as I wanted to add photos. We are still pleased with the outcome and recommend Vineyard for pool installation.

They are great, dependable and very honest as to what you need or needed. The employee were…read morecourteous and respectful..

Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.