I can't recommend Tom and everyone at Backyard Spa & Leisure highly enough. We were in a tough…read moresituation and needed a replacement hot tub immediately. Tom went above and beyond to find us an incredible deal on a beautifully refurbished Sundance spa and somehow had it delivered and installed the very next day--something that normally takes weeks. From start to finish, Tom was honest, professional, and genuinely cared about making sure we got the right hot tub rather than just making a sale. He communicated every step of the way, did exactly what he said he would do, and made the entire process completely stress-free. The quality of their refurbished hot tubs is top-notch, and it's obvious they take pride in doing things the right way. If you're looking for someone who is trustworthy, stands behind their work, and truly goes the extra mile for their customers, Tom is the person to call. We couldn't be happier with our Sundance hot tub and the exceptional service we received. Thank you again, Tom!

I purchased my Bullfrog Spa from this very reliable company and they go the extra mile with…read morecustomer service. I only purchase my supplies from them and for about 4years now they maintain my hot tub every six months and Chris will make your tub sparkle no matter what the age. If you're thinking about buying a tub definitely go with this great company.

We have our pool filter cleaned by them regularly, and they do a very professional job. Tyler is…read moreprofessional, timely and knowledgeable. We'll use him again.

I had a pool drain done by Benchmark. After the work was done, my pool started to bubble and peel…read more I did some research afterwards and found out the pool is NOT supposed to be fully drained. Shouldn't this company know this? Is there anything I can do?

We purchased a swim spa. Audie has been great to work with and the rest of the customer service…read morecrew has been extremely helpful as we figure out how to balance the water.

Service technician Emmanuel replaced a spa heater for me recently. He is super friendly and…read moreknowledgeable and shared with some tips for care of the equipment. If you need a spa repair I highly recommend Homecrafters and especially Emmanuel.

We purchased our hot tub from Energy House about five years ago, and I can honestly say it has been…read moreone of the best investments we've made. From day one, the quality has been outstanding--we've never had a single issue with it. What truly sets Energy House apart, though, is their customer service. Every time we walk in, we're greeted by knowledgeable, friendly staff who genuinely want to help. Whether it's picking up chemicals or asking questions about maintenance, they always take the time to make sure we feel confident and taken care of. It's rare to find a business that stands behind their products and continues to provide this level of support years after the purchase. We've consistently had a great experience and wouldn't go anywhere else. Highly recommend Energy House to anyone considering a hot tub--you won't be disappointed!

I purchased a hot tub for about $19,000 in CASH in February 2026! It was installed a month later…read more Once they installed the tub in March, I have not received even 1 phone call checking in. I find that really disappointing. $19,000 in CASH and not one phone call in all this time to see 'how things are going'. Once they had my $$$$, that was it. I have dealt with Homecrafter Spas in the past, and I should have gone back to them. Buyer beware if you want aftercare. Denise Eldon

Worst customer serviced and dishonesty that I have encountered! Chris Flaming was referred to me…read morefrom Aquamatic, and initially seemed capable but left my previously intermittently working pool cover to a total breakdown within days of his work last summer. Spa Duck also made some "interim" electrical control changes from a convenient to operate post, into the below deck pool cover receptacle, totally hard to access, even from a kneeling position on cement. I now have to hire an electrician to redo their work to my original set up. I also had to hire another company to repair my pool cover system and will be using them in future. Spa duck would not return a call or text from last summer, 2021 after numerous courteous efforts to get their attention and help. In addition, in mid June 2021, I gave Spa Duck a check for 50% down payment on a new spa cover and have never received it! I was told by Chris at the time, that it would take two months, --but Aquamatic told me over a month later (on a separate matter I was discussing with them) that Chris had just brought in the spa cover order that day , and that it would take a week to get it done. This showed me Chris was already lying to me. This was 8 months ago!!! Since then, No pool cover ever delivered, No refund provided! Contractor license should get a record of this kind of unprofessional conduct. I called the Aquamatic representative who referred me to Chris at Spa Duck, to let him know that this company and owner Chris, are a POOR REFLECTION on Aquamatic which uses them as a subcontractor. Since that call couple of months ago, Aquamatic has clearly not managed to get them to show the slightest level of professionalism, fiscal obligation or just plain customer curtesy.

The owner was a great salesman, not a very good at installation. Then when there was a problem with…read morea leak in the plumbing he was unable to return to fix. I did this myself. Then there was a problem with the IAquiLink connection to operate the pump, so they sent out a service tech who was able to get it working, BUT did not fix the cause of the problem, which is water leaking into the junction box. NOW THERE'S WATER IN THAT BOX AGAIN AND THE PUMP IS NOW DAMAGED AND OUT OF WARRANTY. THANK YOU SPA DUCK

Honest, right on time. Explained everything. Great guy! But most of all honest!!!!…read moreI can't say honest enough

I spoke with gentlemen by the name of Mike probably the owner of the company. He was very…read morepersonable and took the time to answer any of the question I had, also he's a straight shooter who would tell you if it's a waste of money.

Excellent service! Logan double-checked my pool sweep the next day after I thought I had an issue…read more Also, he sent pictures of the pool after servicing it to show the pool was tip top.

From the owner: At TidalWaves Pools, we believe your pool should be more than just clean, it should be pristine…read more Founded with a passion for top-tier service and crystal-clear results, we’re a small, locally owned business dedicated to providing expert pool maintenance and repair with a personal touch. Whether it’s routine cleaning, equipment troubleshooting, or complete system repairs, we treat every pool like it's our own because to us, your peace of mind matters. Let us take the stress out of pool care so you can enjoy the water the way it was meant to be: effortless, sparkling, and serene.

If you are considering a pool purchase I would definitely recommend Premier Pool and Spas. I love…read moremy poo!! They sat with me until I was happy with the design they provided me with all options and provided their recommendations. They also followed up with me at every stage. I was pleased with all reps, admins and the workers, true team work!!! Money well spent!

Ed at Premiere turned my impossible thought into a reality. I have never seen anything like what…read morehe and Premiere did. My only regret is that I am not building another pool!

We are so happy with our finished pool and this company took such good care of us throughout the…read moreprocess. Seamless stress free experience.

We've always wanted a pool but weren't sure it could happen at our house. Vineyard made it…read morepossible! The entire team was amazing to work with, Jeff worked closely with us to turn our questions and vision into reality. They worked quickly and efficiently with us when we needed changes and answered questions immediately. They have the best communication in the game, keeping you informed of the progress, what you should expect, what you need to do and how things will look each step of the way. We can't recommend Vineyard enough!

Tried to set up pool service in April. Main guy was out on medical, which was understandable, but…read morenever once did anyone set up our account, a contract, or communicate with us. Fast forward to today, I reached out because some guy came to service our pool (only knew because I'm home with a sick kid). The owner called me and said we'd been receiving service the whole time (news to us) and he'd like to start over. Then he made it clear he only meets clients before 3 pm through the week, and that it seemed like this wouldn't work. With all of the issues created by lack of communication on the businesses part, all we wanted was to meet face to face for a few minutes to set things up right. At that point, it was clear he didn't want our business. I'm shocked by all of this because the company gets great reviews, but they definitely aren't hurting for clients and their customer service is lackluster at best. We felt like just a number on a page from day 1. Definitely don't recommend this company. It's expensive compared to others and not worth the money based on what we experienced. We ended up having to do all kinds of service and troubleshooting in our own because the tech wasn't doing their job apparently anyways.

After struggling with our pool service for years, we switched to Clarity pools and couldn't be…read morehappier. We recently had an algae problem. We called Derrick (the owner) and he came right over and diagnosed the problem and solution. We had to drain our pool. Once we filled it back up we struggled with the chlorine not taking. We worked with david our service person. He was very helping taking care of our pool. He even came out several time a day to make sure everything was fine. We see the they are committed to keeping our pool clean. I like the fact that Derrick is a fresno guy. We have found a gem in Clarity pools