Turned out I was VERY impressed by Energy House's response to my complaint about "you never answer the phone." After I left that message the manager called me back almost immediately and apologized and explained hat their phone system was being updated. And, in the meantime, they sent a highly skilled technician to repair an issue with my hot-tub. Overall, VERY nice job, and VERY responsive. read more

We purchased our hot tub from Energy House about five years ago, and I can honestly say it has been one of the best investments we've made. From day one, the quality has been outstanding--we've never had a single issue with it. What truly sets Energy House apart, though, is their customer service. Every time we walk in, we're greeted by knowledgeable, friendly staff who genuinely want to help. Whether it's picking up chemicals or asking questions about maintenance, they always take the time to make sure we feel confident and taken care of. It's rare to find a business that stands behind their products and continues to provide this level of support years after the purchase. We've consistently had a great experience and wouldn't go anywhere else. Highly recommend Energy House to anyone considering a hot tub--you won't be disappointed! read more

I've been a customer of this business since 2018, but unfortunately my recent experience has been extremely disappointing. I ordered a hot tub lid back in December and didn't hear anything for months. After finally reaching out in March, I was told it had already arrived and they were surprised no one had contacted me. When I tried to pick it up a few days later, I was told no one would be available that entire week due to the Home and Garden Show. I then made a special trip, three hours round trip, from Mariposa to Fresno in my diesel truck, especially with fuel prices being what they are, only to find two employees sitting there on their phones who told me they couldn't help me and that I would have to come back Monday between 10 and 4. This was never communicated to me ahead of time. Still frustrated, I made another trip to pick it up. When I tried to express my concerns, to John the gentleman helping me he would not engage with me at all. He turned and walked away while I was speaking to him. I even asked if he could hear me and he said yes, but continued walking away. It was incredibly unprofessional. This was one of the most dismissive and unprofessional customer service experiences I've ever had. After years of doing business here, I can honestly say I won't be returning. I met the owner a few years back and really enjoyed speaking with him. I am now very surprised to see the ongoing critical reviews about John and the fact that he is still working there. and I am equally shocked and surprised at the owners replies. read more

These people are absolutely dishonest. They sold me an $11000 fireplace. For a master bedroom, and then once we paid for the unit and had it delivered, they decided that they were going to charge a $1000 to install it. She never told us about any install fees. It was all included. These people are dishonorable watch out. Don't do business with them. I never will. read more

We bought a hot tub from this business about a year ago and we are very happy with it. The people who delivered and installed it did a great job, they earned our trust and were very competent. We recently went to the shop to pick up some supplies and we just loved dealing with the staff. Elizabeth was very knowledgeable about all of the products and she helped us find what we needed to maintain our tub. We have tried going to other pool supply stores to buy maintenance supplies but we have always been unhappy with the products and the help. A hot tub is a big investment and it is worth it to talk to people who really know and care about giving you the best service and products. read more

We just had our new hot-tub placed in our backyard today. The three service techs were awesome and efficient. It was no small task to remove the old (approx 18 yrs) tub and set the new tub. We bought the old tub from them too! Liz came out and explained the startup procedures to my wife and I. Kevin and Steve were helpful and patient with our questions as we shopped. We have purchased 2 hot-tubs and one fireplace insert from Energy House over the years. We could not be happier with the sales and after sale service we have received. We strongly recommend this business. read more

Went to Energy House for a replacement for our old gas fireplace unit. Sandy was helpful and educated me on options. Went with electric to save money compared to gas. Installation by Alex Chavez and his associates was outstanding. Made some electrical adjustments for the unit and were in and out within 60 minutes. Appreciate quality work like Alex provided as well as sales info from Sandy read more

I went in to Energy House looking for a new face for my outdated, non-working fireplace before spending $1577.47 to have another highly rated (on Yelp) company repair it. I had already paid them $90 to diagnose the problem. Steve was able to find the new face for me out of town and have it delivered. I told him about the repair needed and he offered to send his repair man for a second opinion. Casey came out and did a great job fixing the fireplace and installing the new face. The repair and cleaning only cost $488. So with the repair, cleaning, and the new face purchased, shipped, and installed, Energy house was $450 less than just a repair and cleaning by the other company. read more

I had a gas fireplace insert installed several months ago and with the recent summer heat the fan refused to shut off. John was able to quickly diagnose the issue over the phone as my not having turned the pilot off for the summer! He was patient with my follow up calls on how to get the screen off and gave a good description of where to locate the pilot light knob, etc. Gentle coaxing with a pry bar got the screen off and the fan is off for the summer! Thank you John! read more

Kevin at Energy House is one of the most exceptional and honest salespeople I've have ever worked with. Period. I was traveling through Fresno a month ago and walked into his showroom as I had been looking for an electric fireplace. He knew way more about fireplaces than any of the other reps I had talked to at the other 5-6 stores I had been to. Not only that, but he took the time to show me a detailed demo and he sent me some videos of the different models AFTER my visit. To top it all off, we realized that I was too far out of Fresno to buy from him so he offered to find me a local rep, and then he jumped on the call with me to make sure I ordered the right setup, just like what I saw in his store. Above and beyond, without him even getting the sale. I've seriously never had a customer experience like that. read more

When you're about to spend 6K or more, don't let anyone rush you. Do your homework! WARNING: If you like working with pushy used car salespeople, come here. They rush you, try to get you to put money down and move models by jacking up the price and then pretending to give you a '$1000.00 Discount.' The pricing is meaningless. Then they tell you (that whatever you're interested in is) "HARD to get, especially because of Covid and you'd be wise to put some money down. It's the VERY LAST one we have." That gets repeated.... BTW: UNLIKE other dealer showrooms, NO pricing is visible or listed on any of the products. It's all fabricated on the fly... Terrible listeners just pushing through the sales process or trying to confuse you. I actually had to change sales people because the gentleman I was working with had a problem answering direct questions and essentially ignored mine. The next one, a lady who was evasive with a few questions, did a better job but there was always that feeling that you are an afterthought and they're just pushing sales thinking about other things, you're not that important. Mostly there's a growing sense of uneasiness and distrust that builds.... Listen to that instinct! Having visited 3 dealer's showrooms and talking with various sales people, this place was by far the worst. And I absolutely believe EVERY negative review that I read here! Even with some pricing, installs being lower, I will not work with them. I'd only be bothering them and once the sale was completed, I'd be even more of a bother to them or banging my head against the wall. Who needs that? And although my house is cold, I'd prefer to wait until hell freezes over to come back here again. You only get one chance to make a first impression. And boy, did they! -G read more

They are extremely cocky and don't want to be up front about pricing on their products. Was looking for fireplace insert didn't get pricing just told the units are on a 38 week back order but lucky me they have two in stock, but hey we still aren't going to tell you the price just push high pressure selling gimmicks to try and get you to come in for high pressure sales tactics. Kevin O'Neal from Energy House you can see by his email is this the type of person you want dealing with yourself or sending your significant other to deal with. Not sure where they are finding they are five star reviewed but the Yelp has them at a 3.5. I need two inserts for my house too bad they wanted no part of earning my business. read more

Energy House - Energy House Correspondence - Hot Tub & Pool Near Me - Fresno, California

Bought a new wood stove to replace our 43 year old stove. Steve the Owner was a straight shooter from start to Finnish. Researched stoves quite a lot and felt like he gave me a decent deal. Bought a new spa cover through Energy House also and it was an exact match to old one. Worked out good. Sales people were all kind and respectful. read more

Buyer be aware - the information this place gives is lacking clarity. There is no tax credit for certain models, even if you are told there is. Check your invoice for items they charge, that may not have happened, and should be refunded. They will not check, and will pocket the money. Customer care is not good; sales rep was unorganized. read more

Bought a gas insert for our fire place. Robert our salesman was forthcoming with all the information. He made it absolutely painless. He came through with everything that he told us and we now have a beautiful insert. The green clean air rebate was a very easy process that Robert helped us with. Three weeks after the installation we have our rebate check in hand. The installation crew was professional and a lot of fun. Do yourself a favor, if your looking for an insert or wanting to upgrade your current unit go see Robert at the Energy House !!!! read more

Energy House - Started our home remodel and and our gas insert from Energy House was the first thing installed. We absolutely love it !!!!! - Hot Tub & Pool Near Me - Fresno, California

We are return customers. Our new home needed a gas insert fireplace to replace an old wood-burning fireplace. We called Energy house and Robert helped us that same day- showing us models that would work in our home and informed us of an amazing rebate from the state to make things even sweeter. We decided to move forward that day and they were so efficient in submitting the application to the state for the work voucher that we were able to get things turned around in just over a week. Our Installer Larry is an amazing craftsman and worked gently with our existing stone work to custom fit the new fireplace into our old hearth and it looks seamless!. The Ravena model that we got looks and feels great and is simple to use with the touch of a remote. Thank you Energy House-- Robert and Sandy for streamlining the voucher process. Our family is excited to have a cozy Christmas with our brand new warm fireplace!! read more

Very please with our purchase and the service at The Energy House! We used the Central Valley Clean Air rebate program. We made one visit to look and decided on one gas insert for our fireplace but wanted to compare at other retailers. Nothing came close in comparison! Purchased the unit and had it installed within a week! read more

Energy House - Gas insert fireplace - Hot Tub & Pool Near Me - Fresno, California

We received great service from Liz, she was very helpful & knowledgeable. We purchased new supplies for our spa & appreciate all the time she took to explain everything to us. read more

Love our unit and service. Casey, who cleans and provides maintenance has been so diligent and professional. Grateful he takes such good care of us. read more

They are great until after purchase. I have a log set that was installed By them last January. I have had multiple issues with the install. First had to have them back out to fix leak in new installation of gas line. Then the igniter did not work. Guy came by said Just wait it will come on. The pilot is fine but it takes more than a minute one time to to light logs , next time 30 seconds, then does not come On at all, then few tries finally comes on. There is obviously a problem but now can't get someone to just return a call. The install guy came by And said just wait it will come on. There is a problem and no one wants to Acknowledge it. Very frustrating so far. Waiting for a call back. Service department won't take your call because you are 15th In line and will only take calls in order received. So I am waiting ..........Their customer service With follow up is very poor. read more

After shopping at another store we settled on the Energy house. Sandy was very helpful and experienced with the different models. Sandy took the time to explain things to us and answer all our questions and helped us with the valley air board rebate program. We are very pleased with our fireplace and how smooth the transaction went. Thank you Sandy and Energy House. read more

What an amazing experience! My husband and I went to take a "quick" look at gas fireplaces. We were walking in the door at closing time. But, the owner and Kevin stayed late to accommodate our curiosity. They didn't rush us...the showed us much of their gas fireplaces. I chose one that I liked and they stayed to do the sale! They were awesome! They sent Larry for the install. He explained the different possibilities of putting my gas fireplace in the space, but I wanted to maintain the convex "aesthetic" of my old fireplace facade. Larry was very thoughtful and he took the time to explain that we should probably chose a different gas insert. My husband went back to the ENERGY HOUSE to do the exchange. Kevin was so accommodating and made it really easy. Larry did the install the same day and he did a beautiful job! Thank you ENERGY HOUSE!!!! read more

Had excellent customer service when purchasing new spa. However, a recent work order experience has soured my view. I called service manager(John) about damage that had occurred to my spa during a scheduled service. Service manager stated the damaged couldn't have been done by the service technician and that he believed the technician over me given technician's years of service. This is the same technician who supposedly gained access to my backyard on two different occasions without first ringing door bell to alert himself that he was there or that the work had been completed. When I called to respectfully express my disappointment about the service, service manager(John) completely blew me off. I asked Service Manager(John) why technician didn't ring door bell to at least notify me he had arrived and or that the service was complete, he said it was customary for technician to access backyards without ringing door bells or calling customers first. Had technician let me Know he had arrived, i would made easy access to my spa which sat inside gazebo with netting around it to keep out animals and bugs. Because I didn't know technician had arrived, I found a hole in netting that had been installed just days prior, small dents and scratches on spa panel and a spa top cover that looked like it had been dragged on the ground. I made separate and multiple attempts to speak to sales manager(Kevin) by calling and leaving voicemail. I did not receive a call back. I have since made a warranty claim since according to Service manager(John) the damage to the panel couldn't have been possibly caused my technician. I am not angry just frustrated since all of this could have been avoid had technician simply let me know he had arrived like what most other technicians do when they arrive at your home. I could have opened up the nets to the gazebo and moved things around for him to make his life easier. I get it, things happen but if you're looking customer service that will be sympathetic to your concerns or even call call you back, I would look else where. Waited two weeks to make this review hoping to get call back from Sales Manager(Kevin) who would express some sort of understanding but nothing so far. I have a lock on my gate to prevent future issues. read more

Company does NOT stand behind their Fireplace Inserts. We had a Fireplace Insert installed and had a faulty remote unit, and Energy House just attempts to state to repair the unit to the remote, which never worked. When Energy House finally came out, they determined that the unit was faulty and needed to be replaced, we were happy as the Fireplace finally worked. That was until we received a bill for over $455.00, are they crazy??? When disputed, all they would say is, nope the bill is correct and is there anything else?? Some Businesses fail to understand that service is very important and not to just focus on the sale. We need another Fireplace Insert for our 2nd Fireplace and it WILL NOT be from Energy House. read more

Here you go Steve Combs (aka the most "BS" president of Energy House(simply quoting yourself)) You're skin may be thick bud but so is mine. I hope everyone can read your comments on people reviews just to see how full of sh*t you are!! LOL ENERGY HOUSE has the WORST customer service EVER!!! We took our money elsewhere!!!! READ THE REVIEWS before buying from ENERGY HOUSE! BEWARE!!! READ the presidents response to unhappy customers. He's a JOKE!!!!! FYI...We bought a our BEAUTIFUL/SEXY jacuzzi from JACUZZI PREMIUM!! VERY VERY PROFESSIONAL STAFF! Not to mention they have the most Beautiful Jacuzzis in Fresno/Clovis Jacuzzi's! Trust me....We shopped EVERYWHERE!! We LOVE our Jacuzzi!! Go head, hit me with your usual unprofessional response Steve :) read more

Product and their service support - worst you can find. Fireplace insert from KozyHeat for $4800 was used maybe 20 times last year, and it didn't start this winter. John from service promise over the phone 30 min free service, but then unexpected charged my card $199. Worst purchase experience in my life! Update. Spoke with John and the owner of that place. John, I didn't want to insult you, but in this case you did lie to me on firsr phone call. Enjoy of scammed money. Because no record of my initial phone call only God is my witness, and He knows better what to do. P.S. On reply of owner. Ask your technician - it was debris of glowing amber that didn't allow spark to ignite, not start/restart procedure like you mention. My best wishes. read more

The Energy House is the best! We bought a Grande Hot Springs Spa and absolutely love it!! We use the Spa everyday! When we go into the store for supplies we are greeted and treated so awesome! They answer all our questions and our so patient with us!! Couldn't ask for better service! Thank you Guys so much!!!! read more

In trying to find a fireplace insert, we stumbled into the worst place, with the worst service. We left unhappy and discouraged. Then we found Energy House and it was the polar opposite of the first place. At Energy House, the staff was helpful and polite and Kevin was the one of the best sales person we've ever dealt with. We came armed with pictures and he was able to help us with choosing and purchasing. He helped us procure a county rebate to reduce our final cost by $3000. He provided step by step guidelines to make the submission process easy and answer all our questions. After the install, I noticed that some of the silver vents shown thru (again, more pictures). He problem solved, and explained to us why it looked different than the floor model. He also provided us with exact match paint and clear instructions to fix the situation....for free. Kevin is a really genuine guy. Sometimes you're just buying a product, but in this case, you're buying the package. If I visit anyone's house and I see they don't have an insert, I'm going to refer them to Kevin at Energy House. read more

Just had their technician, Casey Brantley, out to clean our fireplace insert. He did a great job, completely disassembling the unit and cleaning it. He was clearly very comfortable with the unit and knew exactly how to take it apart and put it together. He was also very helpful in explaining the operation of the unit and answering our questions. Very professional visit. He used a floor pad to prevent any mess and had his tools well organized to quickly do the work. Highly recommended! read more

We started shopping around for a new hot tub for our family. We soon realized after visiting all of the hot tub retailers in the Fresno area that Energy House was the way to go. Sandy was incredible and so knowledgeable about the products. Her customer service was wonderful and she made us feel like family. Kevin was also great to work with! They both helped us tremendously with our millions of questions and never made us feel like a bother. We highly recommend Energy House and we will be a customers for life! read more

Energy House - Grandee by Hot Springs Spas - Hot Tub & Pool Near Me - Fresno, California

We're really happy so far with our new hot tub! Sandy was great in showing us different models and going through features etc. I wish I remembered the name of other guy who assisted us because he was kind and helpful as well. The best part was getting our hot tub delivered within a couple of days of purchasing, just in time for cooler weather! read more

When I went in to inquire about gas fireplace inserts after qualifying for a rebate through the San Joaquin Valley APCD, the saleswoman was helpful and answered all of my questions and I purchased a great insert. After I paid for my unit that day, I was put on the back burner. Since then, It was like pulling teeth to get answers/responses about time lines/installation, etc. In frustration, after about a month after purchasing my insert, I texted the saleswoman and told her that I wanted to cancel my order. It was Sunday afternoon. To my surprise, the installer called bright and early the next morning and said he would be at my home by noon. Luckily I was home since I didn't get the courtesy of scheduling an appointment. After waiting six weeks post install, I texted my saleswoman and asked when I should be expecting my rebate check ($3000). She said the average time was 4-8 weeks. Another five weeks went by and still nothing. Due to the poor customer service and negative experience I went through, I decided to call the San Joaquin Valley APCD myself to inquire about the rebate. I wasn't surprised when I was told that there was no record on file. The representative said she would call the Energy House and my saleswoman told her that the paperwork must have been "lost". Doubtful. Even after all of this, I have yet to receive a text or call from the Energy House to apologize or remedy this. Instead, I had to complete the paperwork myself and send it directly to the San Joaquin Valley APCD. All this despite my saleswoman telling me that she is "old school" and hand delivers the paperwork and will handle everything. I guess it goes to show that after the sale is made, you're no longer priority and it's off to the next one. If you go through this program through the San Joaquin Valley APCD, my advice is to go with another company that is contracted. Maybe you'll have better luck than I did. read more

Got my jacuzzi!! It take quite long heads up ask ahead about the time frame. Happy so far, they also offer installation but remember to get you electrician ran prior. They also give you all your chemicals and supplies for cleaning so basically you set up for success once it's delivered we had a very tight space but they accommodated and if need be they can even get a crane retreat almost had to use they have people that they outsource for a delivery which makes your life easier and very friendly service on top of it anytime you need services or repairs you just called them and they send their people out. read more

We went with Energy house to buy our gas insert. Robert helped us choose the perfect one for us. The install was quick and beautifully done. Afterwards, Robert helped us fill out and send in our grant paperwork. Thank you Robert and Energy House for our new beautiful fireplace insert. read more

My husband and I went shopping for a fireplace insert last weekend. We had planned on comparing Energy House, Ponderosa, and Central distributing. We went to energy house first. The entire experience was easy and pleasant. We loved The low sales pressure... Robert walked us through all of our choices. We purchased our insert and having installed a few days later... The installer, Larry Was very friendly and did a fantastic job. I will highly recommend this place of business and the installer read more

These people will lie to you to make a sale. I recently purchased a pellet stove for 6k. The salesman said it would heat a 3500 square foot house, which is what I needed. Turns out the stove is only rated for 900 to 2000 square foot home. I called to return it and the store manager Kevin said there is a no return policy. I explained his sales person lied to me and misrepresented the stove capability. Kevin said sorry but that's hearsay. Note: I had a stove prior I purchased from Tractor Supply for $800 and it worked much better But was loud. Don't trust this place they lie and their customer service is terrible! Our liar salesman was Robert. read more

We bought a pellet stove in mid November. Was only a couple of weeks to get it installed; that's the good news. Installers forgot the log set , promised to return later that day to install. Of course that didn't happen and a couple of phone calls later and a text to the salesperson was not answered. Went back to the store and was informed we would need to return once the logs came to them in the store. We purchased the most expensive model (because that was the only product available) yet we felt we did not get treated well after the sale. Once the check was written it was impossible to get any questions answered. Thankfully we were helped with the paperwork for the rebate given by Fresno County which was a nice touch. Kevin and Sandy were nice and knowledgeable about the pellet stove and rebate program. We know this is a busy time of the year for pellet stoves; when you spend over $7,000 for a unit you would expect a phone call to be returned in a timely fashion. Also we feel unappreciated after giving our business to Energy House and told to come back for the log set and figure out how to add the log set ourselves. The showroom is set up nice and you're greeted in a timely fashion. The after sell needs some work! Sincerely, R. Henderson & S. Rogers read more

A Shout Out for the Energy House! Unfortunately due to the Coronavirus The Energy House is not making house calls. However I left a message stating the problem with my fireplace insert and they returned my call and walked me through the possible problems. It fixed my issue and I could not be more pleased with their help. I appreciate their assistance and would purchase from them again. read more

We bought a spa 13 years ago. When we purchase supplies,even after all those years, we are treated like we just purchased our spa. When we have a question, they take the time to listen and then give us good information. Markala read more

I bought a spa years ago from Energy House, we absolutely love it. Now we were in the market for a gas insert. We shopped all around, Energy house had the best selection, best quality, and the best price. Sales staff was super helpful and friendly. We just got our insert installed about a week ago, the installers were so friendly, and professional. The install turned out amazing, we love it!!!! Thank you Energy House!!! read more