Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

Unfortunately, our experiences at this location have consistently been negative. The manager is…read morerude and patronizing, often making us feel like we're inconveniencing the staff just by walking in. The tone and attitude make customers feel out of place and unintelligent rather than helped. The rest of the staff hasn't been much better -- the overall customer service feels unfriendly and dismissive. Every time we leave, we feel frustrated and embarrassed. Because of this, we will be driving to another pool supply store and avoiding this location in the future. Customer service should make people feel welcomed and supported, not belittled.

Hey Leslie pools QUIT RECOMMENDING COMPANIES THAT RIP PEOPLE OFF! One of their employees…read morerecommended San tan pools. We used them because we have always gotten supplies from leslie. SAN tan pools took total advantage of my husband who has dementia. He quoted us $600 to drain the pool and wash down the walls. The first time he came he added chemicals and said he would be back. Didn't show up for over a week. We kept asking for a receipt but never got one. When he did show back up all he did was change the filters with I had bought! And charged us $400 more. My husband went to the bank and got it. All in all we paid $700 to this pos scammer. Thanks Leslie. Keep your recommendations to yourself.

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

Arrived to pick up our spa and deliver to sons home. Not a Hello, Good morning, nothing, three men…read moreand none of them personable, only seemed perturbed they had to work.

I was in a pickle and called, He was So Helpful, and got me the help I needed. Thanks So Much! I…read moredefinitely recommend Element Pools!

For some reason, the Yelp AI machine deleted my first recommendation. Element Pools and spas is a…read moregreat company. They did a wonderful job on my pool, timely and great results. I would highly recommend them. plus their prices were good.

My pool was ruined by Westmoreland pools. I paid $300 for acid washing and at least $300 to refill…read moreit and we were left with black streaks all over the sides and shallow end. It looked worse than before the acid wash. I was told it would need to be emptied and scrubbed. The owner of Ocean Wave spent hours scrubbing my pool and it all came out without draining it! He cleaned it up like it never happened. On top of that, my pool has never ever looked better or more blue since we've owned our home! He even figured out how to run our waterfall every day! My pool has never looked better! We could not be happier! In a world where no one takes pride in their work, this company is a real gem! Hire them! Thank you!

Did not honor appointment scheduled. Continued to push schedule with unsubstantiated excusesread more

Barefoot Pools is a Cadilac operation. They are the best!!!…read moreTheir people are all caring and cooperative. I worked in construction for 43 years, and I know quality work when I see it. I know what great craftsmanship when I see it. I know taking pride in your work, when I see it. I saw GREAT quality work, I saw GREAT craftmanship, and I saw pride in the work, when Barefoot Pools refinished my pool surface. Doug in Gilbert

2 years in and so far so good. No apparent issues, great value for a great quality pool. Still…read morelooks amazing.

Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

We used them to balance the chemicals and startup our pool after a renovation (we got a quote from…read morethem for the renovation itself, but it was a bit too high so we went with another company). But each time we got the quote or had service this company was efficient, on time, and had good communication. Once he balanced the pool he explained what he added and answered any questions. Grateful they could fit us into the schedule since we were on a tight timeline after new plaster was put in.

Our designer was great to work with, helped us choose everything to look great in the end and…read moreadjusted to us wanting to add a hot tub pad and electricity ran to it. However, they definitely have crews that are unprofessional and not up to standards, in most cases doing the bare minimum so be prepared to be your own project manager, take photos, follow up and never sleep throughout the process. At the initial demo, the crew forgot to take a whole side yard of bushes that would be turf and forgot to demo a section of the bbq area. They cut into existing travertine in the wrong spot, thankfully we were home and ran out as soon as we noticed, but it left a large slice int the existing travertine. Nothing was marked as far as where to cut or what to remove and leave. I would imagine they would spray paint, flag or otherwise instruct the crews as there are so many coming and going. The deck crew forgot to build the wall around equipment, and when they were instructed to come back, they started building it the wrong direction to where we'd see it from the pool vs. hiding it. Again, thankfully we were home to see this and stop them in time. The same crew was instructed to leave a sleeve underground for drip system but completely buried it under the equipment wall, leaving us to drill through the wall to get drip system around it. On a step down from the deck, stucco was a dark grey next to the light travertine and we were originally told it would be a cost to us to paint or tile it, until we did our walkthrough and explained there is no reason we would assume it would be dark grey or anything other than matching the rest. They then agreed they should paint the same color as the equipment wall. At the final clean up, they were "in a rush and forgot the extra hose that would have taken water to the street" so they emptied rain and dirt water to the side yard that doesn't have anywhere to drain and were told they're sorry but there's nothing they can do except wait for it to eventually drain/ dry out. It was left muddy and covered existing decorative rock with remnants of concrete & dust that was pumped out of the pool. The pebble tec guys almost did the same. They almost dumped blue pebble water into the side yard because they couldn't find the drain in the front yard, which we found ourselves. They also left blue water in our decorative rock, blue handprints on the walls, blue and grey concrete on the pillars which we had to paint over ourselves. They forgot / missed a lot of rock piles that had originally came out of the ground, but made sure to take away the rock we needed to keep and had to buy so much more of after the project was done. Then one of the biggest things was that when you go choose turf in the beginning, be sure you take a photo of what you're ordering front and back with the labels. Thankfully I did because our deck crew came and installed turf that was rough and dark and when we looked at the scraps we noticed the backing was black. The one we chose had white backing and blades of grass were clearly different. We asked the manufacturer directly and they assured me it was not their turf the crew installed. The crew also confirmed they just throw down whatever they have in the truck and it's always the same so you're not actually getting what you chose and paid for. By the time they were able to come back, they were clearly mad about getting caught using cheap turf to pocket the money because they threw sand all over inside our newly filled pool, left more than 10 nails hidden in various places sticking up for someone to step on (luckily, we're meticulously checking work after it's finished and found most of them first.) The process altogether is dirty and a huge mess for a while, which we expected to a degree. Keep in mind you won't have regular yard cleanup with so much dirt, but you also will have extra mess with the crews so you'll have to do a lot of this on your own. If you have any drip being ripped out, you're watering every other day for 3+ months. All of this to say, we now have the backyard pool of our dreams, it turned out beautiful...but I am so grateful I had the time to be home and act as our own project manager during this process.

We were really happy with the whole process, the professionalism and price. Our initial fears were…read morebeing abandoned halfway through , after they had us "on the hook." That never happened. Scott Fowkes did an awesome plan, Michelle an awesome project manager, Jason handled the construction aspects well, and Shelly handled the end of constitution follow-ups. What a great team! In all, everything went quick, was just what we asked for, communication was excellent- and quality superb!

Cal Pools is incredible. We worked with Randy, Donny and Michelle. All three were amazing! Randy…read morewas very customer centric in his approach as our Sales Rep. Donny is the man and was able to answer all of our questions and address the very few minor concerns we had during the build process. Michelle was an awesome communicator and was happy to get on the phone with me to talk through the process. Our backyard looks like a mini resort and we can't wait to put it to use. Long story short - it pays to go with the best!

California Pools created our dream backyard oasis. We loved our designer Jacob. He was very…read moreknowledgeable and was able to sketch out all our ideal pool/ yard features. He really took the time to listen about what we wanted and put it all together. We have been in a new build with nothing but dirt in our backyard besides the clutter of kids toys and random tools for the last 5 years. We spoke with 4-5 pool companies about the project but California Pools shined through. We went with California Pools because of the design, the value for what we were paying, warranties with the purchase and we loved the app they use to communicate with through the process. Jacob stayed with us the entire project helping with any plan adjustments or questions. We had some rocky issues at first with our project site manager Dillion's communication but our scheduler Cierra really picked up the slack and got things all better. Cierra was amazing at keeping us sane through the construction process. It's well known major construction on your home is stressful but I believe with her help it made it much better. Dillon had left the company and we were assigned Stephan Dreher. He came and assessed our project as it was almost complete and picked up fine details and got us to the finish line. Stephen is awesome. We are so happy and would recommend California Pools for a complete yard remodel. Our pool is beautiful, the yard looks amazing. High quality all around.