We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

The service was excellent. Our pool had been looking like a swamp. It's now pristine.read more

Great management and great crew…read more Had a pool pump stop working, and my normal pool guy immediately blamed a failed motor in the pump, despite it only being 2 years old and gave me a large quote to replace. I called Pelican for a second opinion and rather than just push new hardware, they did their due diligence to pinpoint the problem.They figured out that not enough power was being supplied to the pool panel and it ended being a bad breaker that was supplying too little voltage for the pump to operate. One new breaker later and I am back up and running. Thanks Pelican for being good people and not just pushing products.

I was in a pickle and called, He was So Helpful, and got me the help I needed. Thanks So Much! I…read moredefinitely recommend Element Pools!

For some reason, the Yelp AI machine deleted my first recommendation. Element Pools and spas is a…read moregreat company. They did a wonderful job on my pool, timely and great results. I would highly recommend them. plus their prices were good.

Jake and his team were fantastic, even during the holiday season our pool remodel and repairs were…read morecompleted in a week. Jake was consistently came by to check on the progress and assure quality. He was open and honest about all of the charges and made sure we understood exactly what was needed. We also use their cleaning service, who are also super friendly and take great care of our pool! We would highly recommend them to anyone.

After hiring another pool remodel company, I fired them after three no shows for starting the…read moreproject. I found Gilbert Pool Remodeling and left a message; I had a return call within the hour by Jake the owner. I describe the project and we set an onsite visit the same day. I wanted a full remodel, Deck, Pebble Tec, and Tile. Jake explained the process and gave me a competitive quote. This was on Wednesday, he started the project on Friday, two days later. The job was completed in less than nine days. He kept every promise and did a fantastic job. His crews were professional, courteous, very knowledgeable and cleaned up after each day of work. I can't say how impressed I was by his team. This is the way you always dream of a project to go, but there are always problems and delays. There were none of these, it went above all my expectations. If you are looking for a pool remodel you should look no further. I highly recommend Gilbert Pool Remodeling; Jake will not let you down.

We've had a terrific experience working with Gary at the Chandler store. He was patient and helpful…read morewith all of our questions the three times we went in the store. It's a big decision to invest in a hot tub and we're so glad we chose a Bullfrog spa. We even wore our swimsuits to the store, got in an A7L and tried out all 17 jet packs. That made it easier to pick the 5 we wanted. Josh and the crew that came out to set it up for us were super helpful. We had ours delivered and then set in place a month later after the pavers were installed and organizing that went well too. We are very happy with our A7L and highly recommend it.

As a two-time Bullfrog Spa owner who has invested tens of thousands of dollars in their products,…read moreit pains me to write this review. However, my recent experience has made it clear that I must part ways with Bullfrog Spas due to their completely ineffective customer service. My journey to replace simple headrests for my A8 model has become a testament to their systematic customer service failures. On March 23, 2024, I met with Gary, the store manager, providing detailed pictures of my spa configuration and the specific headrests needed. He assured me these were regularly stocked items and promised to contact me upon their arrival. After patiently waiting, I followed up on April 13 for a status update. Gary's response: "I don't have a tracking number yes but should be soon." That was the last I heard until I decided to revisit the store as cooler weather approached and my family was reluctant to use a hot tub without proper headrests. During this second visit, I reminded Gary of our March and April conversations. Once again, he assured me of a quick delivery, placing what he claimed was a new order that would arrive "in a couple of days." Two weeks later, on December 21, I messaged him for an update. Silence. On December 23, I reached out again, to which he finally responded: "Hi Ken, sorry I'm out of the store here the last few days and today. I will check tomorrow when I get in and will update you." On December 26, the day after Christmas, Gary informed me that the system had "magically" changed my order to just two headrests of the wrong type, necessitating yet another reorder. Today is January 11, 2025, and I still have no headrests. In two months, this ordeal will mark its one-year anniversary. The most disappointing aspect isn't just the lack of headrests - it's the continuous cycle of empty promises and the complete absence of proactive communication or problem-solving. As someone who has purchased two premium spas from Bullfrog, I find it unconscionable that such a simple replacement part request has been mishandled to this extent. This experience has ensured that my next spa purchase will be with a company that values its customers beyond the initial sale. Anyone want an A8 with NO HEADRESTS? Me either.

Barefoot Pools is a Cadilac operation. They are the best!!!…read moreTheir people are all caring and cooperative. I worked in construction for 43 years, and I know quality work when I see it. I know what great craftsmanship when I see it. I know taking pride in your work, when I see it. I saw GREAT quality work, I saw GREAT craftmanship, and I saw pride in the work, when Barefoot Pools refinished my pool surface. Doug in Gilbert

Barefoot Pools made my top 2 pool companies to resurface our pool. Excellent BB reviews, and good…read morereviews on their website and on Reddit. I chose the other company because they could schedule us in sooner, but would not hesitate to recommend this company based on my experience with them.

River was amazing. She let us walk around and answered questions without feeling pressured. She…read morelistened to what we wanted and didn't need and never tried to upsell us beyond what we were comfortable with. She was friendly and extremely personable! We felt like we got a great deal for the product we were receiving. The delivery setup was easy. Marie understood our unique scheduling situation and fit us in. Although we only spoke through email it was pleasant. The delivery team was AMAZING! They were respectful of our property and moved items carefully in order to deliver the spa where we wanted it. They were so friendly and knowledgeable. We've never owned a spa before and they took the time to walk me through the chemicals, the routine, the dos and don'ts and made sure all my questions were answered. I would recommend these guys to EVERYONE! Thank you sunset spas for helping us add a little more JOY into our lives.

WD & his crew did an amazing job on delivery, set up & operational guide. They were true…read moreprofessionals. Thank you WD-

I can't speak for businesses, but if you own a home and want to do anything to your yard, you have…read moreto use these guys! From day one, Tim treated us as a valued customer, even though our yard wasn't going to make him a ton of money. He walked us through every step, gave us detailed drawings (in 3D!), and met his due date. Gave us great recommendations. That man is an expert when it comes to landscaping! His team is made up of people you can trust. Hard working and friendly. Willing to answer all our questions. But the proof is in the results. Our before and after pics are insane!! We went with turf, a putting green, pavers, lots of new plants and trees. We absolutely love our new backyard!! Such a great experience!

Link Pools & Landscape were wonderful to work with! Tim helped us design our entire backyard from…read moredirt, including a pool, artificial turf, landscaping, and even designed a great trellis to hid our AC and pool equipment! They made sure that the work that was done was top quality, and were great at communicating with us through the process. Many of our neighbors are having pools put in (we're in a new development), and we are so glad we went with Link! Thanks for everything.