Wanted a HotTub for a very long time and visited a few local stores closest to Goodyear( live up in…read moreEstrella ) . Decided to visit Southwest Spas's website and decided to visit in Mesa ( because they have been in business for 40 years ). We were greeted by Jasmine and gave us the tour of their spas with spas with different sizes and options. One of the Spas worked for us and Jasmine gave us a great price . Henry ( Manager ) called us and gave us a further discount( after seeing a picture of our Cane Corso Rescue, Henry loves dogs ) and arranged Nick to install delivery and electrical (220) the next day. Five outstanding individuals delivered and Spa was working perfectly. They took their time to demonstrate chemicals to maintain water clarity. Yes, Nick was outstanding! Always go with a Business that's been there for 40 years!

Pleasant and professional staff. Very helpful and no pressure approach. They are willing to…read morepatiently answer questions.

I had a leak in my hot tub. They sent somebody out to try to fix it. They couldn't fix it. They had…read moreto take it to the shop in Phoenix on May 2. They came and picked it up. Told me I would have it back by May16. I called at the end of May to find out where it's at no response from anybody called the corporate office June 2. No help there called back on June 3. Finally talked to somebody who was gonna get the ball rolling next thing I know I'm getting a phone call that they want to deliver my spa this Friday, which is the sixth. Supposed to be here between 8 and 12 AM called me at 12 told me they wouldn't be here until three never ever. Did anybody call me from the service department to let me know what was wrong with my hot tub and if it was even fixed and I've been 5weeks without my hot tub. Had I not called and started bitching about it I probably still wouldn't have it.

I bought a spa back in 2021 and have had no problems with it until today. Bought it in Avondale,…read moreAZ. Now I need to replace the pillows due to the heat here in AZ. First I call the store. Girl there tells me they don't carry pillows there and to order on line. Go online and can't find the pillows i need. Call corporate and talk to Brian and he needs the serial number fit the tub. I said it might take a few minutes for my wife to locate it.... she's half way thru the house when he says, oh I found it. He tells me which pillows I bought with the spa. I ask him if I can order them thru him, because they're not showing up on their website. He said, no, I can't sell them to you. I ask if there's anyone in corporate that can sell them to me. He says, no! Tells me I either need to go to the local store and order thru them, or order them on line! I tell him that I have all the part numbers, but they don't show up! So I call the local store back ask dizzy girl if they have a coupon for online ordering! She says, no, I only have a coupon for in store purchases! I ask her, can I come in and order the pillows from her and get the coupon because my order is now over $500. Are you ready for this??? She says, she can't order pillows from the store! DO NOT BUY FROM BULLFROG SPAS! Their customer service is HORRIBLE!!!

We had a great experience with Sunset Spas and are very happy with our hot tub. Matt was awesome to…read morework with and helped us figure out exactly what we wanted without any pressure. We checked out six different places while shopping around, and Sunset Spas had the best selection with all the options we were looking for at a great price. We'd definitely buy from them again and would recommend them to friends.

My husband and I were so impressed with the wonderful service we received from the staff at Sunset…read moreSpas.  Our salesperson, Matt, is wonderful!   He was very patient and thorough in explaining the features of each hot tub and the internal mechanisms.  We didn't have to do anything after making our decision, Matt took care of everything.  The crew that delivered our Everest XL hot tub were top grade!  WD, I love that Texas accent. You are great!  Despite it being a scorching hot day, your crew spent so much time helping us get the tub set up. Lastly, we would like to thank Kelly.  The master installer, of the Climb8zone chiller, you rock!!  Before you convinced us, we weren't sure we would be able to use the tub during the day. Now, we are relaxing in a nice 85-degree tub, despite it being 106 degrees outside.  Thanks, Sunset Spas, for the exceptional service!! Paul and Lisa

Palo Verde Pools completed our project about a year and a half ago. The quality is top notch…read more Kaylan has a great eye for design and had wonderful ideas. She never tried to talk me into spending more; however, when I requested additions or upgrades she was quick to give me a quote on what it would cost and how I might save money. We got a beautiful pool and outdoor entertainment area at a reasonable price. Our yard is small but now it's big on style and provides a much larger entertaining space than I had anticipated. Everyone who came to our home to work was polite, professional, and efficient. I honestly wouldn't change a thing about the design or the finished product. I highly recommend Palo Verde Pools & Outdoor living for any of your pool or outdoor project dreams!

Kaylan has refused to call me back after three messages to her over three weeks! No way to run a…read morebusiness! They built my pool three years ago. The CMU walls are leaning and the three pool light do not work anymore. Pentair mini lights are the worse and expensive to replace! Beware of this business

Absolutely Amazing!…read more Not only did Dolphin Pools meet our expectations, they blew them completely out of the water (pun intended). I don't use words like spectacular, incredible, amazing, and awesome lightly. The process of building a pool is groundbreaking, in the literal sense. The timeline for this process took roughly 3 months from the dig to jumping into the water for a swim. Allow me to remind you that the process is never going to be perfect for such a large project. There are many stages to this massive commitment, such as designing, mapping, digging, plumbing, electrical lines, concrete, travertine, city permits, dealing with HOAs (and the list goes on). None of this is going to go without delays, corrections, ordering additional parts, weather issues, etc. That said, the experience with Dolphin Pools was nearly flawless every step of the way. My wife and I did our research, and based on Google/Yelp reviews, we decided to contact Dolphin Pools. From what I understand, there are a number of designers, but we had the great fortune of having Drew Siler assist us with designing our dream pool. From the moment we met Drew, we were instantly impressed and quickly moved forward with the project. Not only is Drew kind, honest, and thoughtful, but very professional. We had a plan, and Drew walked us through every detail with 3D pool design renderings. He listened to our wants, but always kept us grounded with what was possible within our property and budget. Drew made himself available at all times to answer our questions and continued to do so through the entire process. He told us it was possible to have the pool completed by my wife's birthday in September if everything went smoothly, and we made it. He is truly a man of his word and we couldn't thank him enough. I have to mention the excellent staff at Dolphin Pools as well. I would like to thank Nick, our Field Project Manager, who managed the many crews throughout the project. Also to the team managers Katie, Brenda, Laurie, Maria, and Tania that kept us informed through text, emails, and phone calls every step of the way. The crews included Hagarty Electric, Scholz Rebar, V Shotcrete Construction, Superior Pool Plastering, ACE Pool Repair and so many others. If you decide on getting a pool built, you should definitely consider Dolphin Pools. It's nerve-racking, noisy, dusty, and will inconvenience you for months, but I would do it all over again to get the perfect dream pool that we envisioned. We highly recommend Dolphin Pools, and 10 stars is not even close to enough!

Jean-Luc at Dolphin Pools, he had met me at my home and has walked me through every step to get my…read morebackyard with a pool pool dream come true. His ideas help you out a lot. He also listens to you your ideas it makes them all come together.

Joe, showed up. That's the best sign. While others didn't even want to look, he came personally to…read moreassess the project. He was personable, professional, and knowledgeable. Told us exactly what they'll do and did it. Stayed on budget with no surprises. He's my go to guy for future repairs.

Our entire experience with Joe's Pool Sevices was fantastic. They redid out deck and vacuum line…read more Joe made sure everything was done perfectly, and expediantly. He truly has passion for his work, which is hard to find these days. If you need any pool remodeling, Joe's is your guy!

Outstanding Service from Perfection Pools LLC…read more Perfection Pools truly lived up to their name. I found them on Google along with a few other companies and requested quotes from each. Perfection Pools stood out immediately with their prompt and professional communication, as well as a fair and competitive price. Tim scheduled a date and time for the job and arrived exactly when he said he would. He and his team were respectful, efficient, and got to work right away. Michael did a thorough job cleaning the pool and kept me updated throughout the entire process, making sure I understood each step and what to expect next. The pool now looks absolutely spotless, and I'm beyond excited to start using it. I highly recommend Tim and his team for their excellent work, professionalism, and top-notch communication. A+ service all around!

The guys showed up on time, were courteous and figured out my filter issue right away. They did a…read morequick water test, provided suggestions and answered all my pool questions.

Friendly and super helpful! Will revisit them and reach out for their pool services in the future!read more

Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

I've used a number of companies over the years and found Chris and Audi Spa last year. They were…read moretrustworthy and extremely personable. When I had another issue come up, they were the company I trusted to come out and get the job done.

Super friendly staff! They fit us in even during a holiday fixed an issue other repair companies…read morecouldn't figure out.

I needed the sand in my filter replaced and Bryan came out first to evaluate. Extremely…read moreknowledgeable and helpful. We scheduled a time to come out with Jen and his work and recommendations were much appreciated. This company is very through, communicative and well priced. I highly recommend them. Thank you for your great service!

Very friendly. Good with my dogs. Reliable and does a good job. I just really recommend them.read more